Can confirm the other negative reviews. We recently bought a home where this company was used to install cabinets in the kitchen. The previous owners made a big deal how they did a custom kitchen upgrade and used this company. Drawers, pantry type cupboards, pull out drawer cupboards, and the Lazy Susan type with the accordion door were all installed. Craftsmanship is terrible throughout. The widths are not correct in many places and their solution was to literally shove in pieces of brown ripped paper into cracks and crevices to make things balance out and to keep drawers in their tracks. Like others have noted the cupboards don't have backings in many places so all you see is the bare wall and glue and overspray. I have a feeling we will be having to replace all of this in 5 to 10 years if it even lasts that long. read more

I'd strongly recommend avoiding this company. The craftsmanship is awful, the installation was terrible, and dishonesty runs throughout. First, quality. The only thing custom quality about these cabinets is that they are made to size. Otherwise, the quality is lower than anything you'd get at a big box store or even a discount cabinet store. Some examples: - Base cabinets don't have backs, so any walls are exposed (not just where there is plumbing). The backs are just a strip of construction sheathing. - The hinges came covered in stain and polyurethane, crusty and brown, so they looked like they had been installed somewhere for 30 years (see photo). I was told that's just how it's done, which is absolute nonsense. - The inside of the cabinet boxes and all of the drawer glides were rough because they were covered in overspray while they were sitting in the shop. - Amcraft fakes frameless cabinets with a small face frame, but they don't have the skill or equipment to get the doors and drawers to have a consistent reveal. Even after adjustment, gaps that should be consistent vary from more than 1/4" to less than 1/16" - Internally, there are gaps where the parts of the boxes come together as they're out of square and poorly machined. Next, the installation. - A skilled installer hides screws under the hinges when attaching cabinets together. Not Amcraft. They just slap them in wherever and don't bother to conceal them at all. - They also struggled with a drill, putting repeated large dents in the sides that had to be filled (see photo) - Amcraft uses precut strips for toe kick trip. They weren't tall enough to cover the full height, leaving the plywood base exposed. The gaps cut for vents were so big that cover plates would not cover the holes. Perhaps most egregious, they installed toe kick trim with an overlap (see photo) - No nail holes were filed. - The only cuts the installers will make is cross cuts to the trim. If you have an older house where things aren't level...good luck. I had to install the crown myself so it didn't look comically bad. - Even after they were "done", I discovered later that the upper cabinets were attached with as little as a single screw. Other screw holes that were drilled never had a screw put it. A tall vertical end panel wasn't attached to anything at all. It could just be moved by hand. - On top of the bad craftsmanship, the lead installer had such a sour attitude that even the other contractors took notice and wondered what the problem was. Two separate times (once when he didn't know I was in the room and another time directly to me) the guy lobbed insults at me after I asked them to fix things like a clearly-visible bow in the side of an island (that they had created with unnecessary shims) and misaligned doors. Finally, the process and dishonesty. - It took over two months just to get a set of drawings. I found many problems that had to be pointed out multiple times to get corrected. Things as egregious as a run of cabinets extending into a shower, doors opening so you couldn't reach into the cabinet, etc. - After several rounds of revisions just to get something workable, production was scheduled. The week of the scheduled install, we were told there would be a two-week delay. When the cabinets showed up two weeks late, multiple cabinets were built wrong and would not fit. It took another three weeks to finally get almost everything fixed and installed, with each delay pushing back countertop templating too. What should have been a few weeks without a kitchen turned into months. If you want to minimize your time without a kitchen, this is not the company for you! - We were told after delivery that the new fronts for an existing bathroom would not be installed by Amcraft. Multiple people present agreed this was not told to us at the time of a walkthrough when they were added to the project, yet Amcraft claimed it was. - We eventually discovered that the opening for our wall oven was made for a recessed flush mount, despite us not having this adapter for the oven, and having never requested that. - Even after "completion" it was another couple of months before a few drawers were fixed because they wouldn't work under the prep sink. We had requested a different design, but they suggested their solution...which didn't work at all. Again we were told we asked for it that way, despite having emails clearly indicating otherwise. - The numerous issues noted above were raised multiple times to the GC and to the Amcraft salesperson. They'd send someone to take a look, but it always seemed like they were trying to do the bare minimum, and would never take responsibility for their work. - One day the owner showed up unannounced and looked at some of the issues. He said they he would send someone back to fix things. While some of it was done, eventually he lied and said we had okay'd it all, then threatened a lien. Choose someone else! read more

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Would never ever recommend this company, they do a awful job. The shelving is ridges thank goodness. They don't clean up all the dust they leave in the cabinets after installing the shelves! read more

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Over the last 14 years Amcraft has been a part of 4 remodels, remoldeling my whole house. They have consistently been responsive, understanding, reliable and priced very well. Their products are holding up beautifully and they offer suggestions that have proven very helpful. Highly recommend!! read more

Amcraft did an amazing job with our new kitchen cabinets. They were very helpful and responsive to our requests. The delivery and installation was on time and very professional. I would definitely recommend them. read more

I was very pleased with the selection and the cabinets and the different options for handles. There was almost too many choices that were all beautiful. Friendly knowledgeable staff. I had a contractor but Amcraft made their own measurements. I thought this was awesome. We set a date the contractor did the demo and Amcraft delivered the cabinets which fit like a glove in my weird shaped kitchen. They also made custom cabinets for my pots and pans and put shelves on the doors of the pantry. Price was pretty comparable to lowes in most ways but better quality by far. I highly recommend. I will be using them for the new place as well. read more

When we built our home we used Amcraft, we are greatly disappointed with the general quality and functionality of the cabinets we have. That being said, we are adding new cabinetry to a laundry room remodel and would like to match what already exists in our house. I wasn't contacted until I called back after two weeks had passed, the salesman was generally uninterested, argued with me about priorities, he said I should just contact a different company, told me that I am and will be low priority since the 30k kitchens he can schedule are just more important, I explained that this project (including water heater, gas line, and utility sink) is just as important to me as the larger projects are to those customers. All in all the salesman was an ass, but did agree to come give me a bid. I plan on making this idiot jump through the necessary hoops to accommodate me, all whilst I now am working with Sheffield Custom Cabinets (who used to work for Amcraft). Trying to keep my project as local as possible, I honestly can't believe the attitude and general apathy towards my potential purchase. All I can guarantee is I don't plan to use Amcraft ever again. What a joke of a company. Seriously cannot believe how I have been treated by Amcraft. read more

As a custom home builder we often presented with difficult cabinet specifications. Amcraft has done our work for years and has always provided innovative,high quality solutions. Their work is always beautiful and they offer us great service. Their prices are also fair for what their work. I would highly recommend Amcraft if you are looking for custom cabinetry and counter tops. read more

I wouldn't trust this company an inch. My personal opinion is that they are incompetent. They do reasonably good work but there whole customer service process is horrible. Don't expect to get quotes in a timely manner, don't expect calls to be returned, don't expect promises to be kept or matters to be dealt with in a reasonable amount of time. I wasted so much time of this company because of their inefficiencies. I would never deal with them again. read more

Amcraft built 3 massive bookshelves which included some cabinets, and a coat rack & shoe bench by the front door. The work was excellent and when they realized they had made a measuring mistake in one set of shelves they fixed it IMMEDIATELY with a value adding solution. While it takes an experienced team to pull off the level of success we had with Amcraft, we'd like to call out Mark Baker as being an outstanding rep - both customer service & design. Our experience with Amcraft - fair price and service - has been outstanding. read more

I have been using Amcraft exclusively since I first learned about them in 2007. They have been nothing but professional with me. As a General contractor I trust my subs to take care of my clients and have never been disappointed by anyone at Amcraft. I don't understand the negative reviews that are posted here, because I have done business with this company for long enough to know they are nothing but courteous, knowledgeable and always very proffessional. Every single project they have done for me was only positI've . The quality of their construction is superb and pricing is very reasonable. They have proven themselves to me as well as several of my clients as the only company I will call when looking for cabinetry. It is unfortunate that anyone would give a negative review because the installer left some sawdust inside a cabinet. So what! Review the cabinets instead of one installers cleaning skills. Nothing but 5 stars from me and my customers on the seven projects they have done for me. read more

We had AmCraft Cabinet Estimator come out to the job-site, explained in detail what we needed similar to what was already in the kitchen, We did not want to lose any cabinet space LESS THAN WHAT IS ALREADY IN THE KITCHEN.... some (2 weeks) later we got their Bid Proposal, little vague on cabinet layout but Mark Baker said he had all pertinent details written down of our suggestions, 1 1/2 weeks later, I called to set up a meeting to get them the down payment 50%, Amcraft Bid Estimator stated, his truck got broken in, his briefcase, and all detailed information was stolen, he stated he had it covered and remembered all details we discussed, cabinet date was set 32 days later, they called, but rescheduled are appointment time to mid-morning, to accommodate another customer 16.0 miles away, Amcraft cabinet installers showed up 4 hours later than the time set, I was pissed... if cabinets were installed in the morning like we had it set up, I would have the countertop team in very same day to get the counter top set-up pattern, AM-CRAFT manager argued what difference does it make !!!! We got installed in the same day..... Now the counter-top set-up got pushed out a week later, Amcraft Manager reply what have we got to do with it ? not only that there is less space in 3ea. upper wall cabinets than before, BULLSHIT STORIES... employee nonsense... don't work in our remodeling company, as a individual customer... or that fact a Remodeling Company we will never do business with Amcraft Cabinets in Mcminnville Or. read more

Unresponsive, and always too busy to deal with a small revision to an install they performed. I have asked for a quote and was pushed out 2 months, then 3 months, now it has been 7 months and still no estimate, scheduled visit or timeline. read more

Amcraft installed the original cabinets for our kitchen 25 years ago so we decided to use them this time. We are ever so pleased with the result. The kitchen layout was completely different than the original plus we wanted two special cabinets made that they were not familiar with. The installers we very professional and when the counter top folks installed the top they commented on how well the the cabinets were installed being that they had to be level and square. Couldn't be happier. By the way my address is in McMinnville OR read more