Needed some key part's & got everything that I needed plus a friendly counter helper Brandon…read more Not only did he help me with ordering part's but he even assisted me in putting it on correctly too. Topnotch customer service plus genuine care towards customers. Glad to do business with them and I will certainly come back whenever I need some part's. Great Job Team Chevy

I bought my traverse here new in Dec 2020. I had a battery issue July 2023. Brrought it to them and…read moredropped it off. Worked with David Baker and had extremely poor communication and expectations during the whole process. They entered my phone wrong AND failed to update it. My suv was there for multiple days even with me calling to check in and wound up being a simple battery replacement Now for today I called Friday to see if my battery was under warranty. Shame on me for not taking down the gentleman's name, but her advised the battery was still under warranty for another month. Kindly made me an appointment for today-Monday. I show up, and upon intake I get quoted $100 for battery diagnostic. Apparently since the battery was replaced under warranty it only had a limited warranty of 1yr and a certain amount of miles. I drove all the way across town just to turn right back around. Really should be careful of what y'all say over the phone so you set proper expectations Service department let me down yet again. Only thing I appreciated is that Jorge De Los Santos was transparent before the took my traverse back. Unlike David Baker three years ago.

horrible service they were to change my oil but they tried to flush it and messed it up so dash…read morelights were on

As a San Antonio native, I decided to give this dealership a chance despite its reputation…read more Unfortunately, my experience lived up to it. The pricing process was confusing, with optional add-ons reappearing under different descriptions on revised offers. My trade was valued thousands below my documented market offer for a one-owner, clean-title, well-maintained vehicle, and the explanation was weak and only wasted more of my time. Buying a vehicle should be transparent and efficient, not spending time figuring out what every new line and cost added to the paperwork means. Review every line carefully, get independent trade values before you go, and save yourself the drive if you're looking for a dealership that's genuinely interested in earning your business.

I recently purchased 2 cars from this dealership and one of the cars I got has major issues they…read morenever told me about when I asked if it was going to be fixed they kept putting everything on the warranty that it would be taken care of and nothing was covered on the second car I only had it for 1 week and now my trunk is closed shut that I can't even open it and they stated there's nothing they can do... it's been a little over 2 months now that iv had both vehicles and the one with the messed up trunk the paper tags they gave me has expired and they won't renew it since they haven't gotten my plates in yet now I'm stuck with expired tags and can drive the car anywhere because I already got pulled over once and when I explained the situation they let me go but this is very unprofessional

Their Customer Service is the WORST I've ever seen! A week ago we purchased a 2019 Sedona…read moreCertified car. All I got were excuses on why there wasn't a second key now it will take an additional 2 weeks to get another key and they use an outside vendor! It doesn't even come from their parts dept. I felt like the finance guy was seriously trying to RIP me off. Was not willing to work with you on prices on ext warranty and everything else. I would never recommend this dealership to anyone!!!

We always have great service at the Ancira service department. Abraham has been very kind to my…read morefamily and to me.

Abraham Diaz in the Service Department is thoughtful, accommodating and personable. He's the best…read more I wouldn't take my Tiguan to anyone else.

Terrible. The worst. Bought a car from them for my daughter, who is a teacher and new mom. Car is a…read morepiece of crap. Not certified, they lied. Great salesmen, for sure, but make sure you read the reviews and check them out. Check their page. Google and Yelp reviews. There are more bad than good.

Better cars I bought a car in February 2024 on a Saturday &…read moreby Monday it broke down, we put in a new battery $250 didn't work because R & L said it's probably battery & didn't get reimbursed & had to use my insurance to get it towed $290 no reimbursed, they put in a used engine, didn't get car back till May & then I have it for a week & it broke again by the way they used my insurance to get it fixed so I had to pay $200 co pay so since it broke again I had to get my own mechanic my mechanic said it was the starter because they said it couldn't be covered well my mechanic said that was the problem & R & L said that it wasn't part of the warranty so I had to pay again (mechanic $400) to get it fixed again because they said they put to much into it...ok so they didn't pay I Did , Thats because we put a heavy down payment $3,050. So honestly I got screwed btw the mechanic guy I got he fixed it in a day...I was so stressed that I got sick so don't buy here