Needed some key part's & got everything that I needed plus a friendly counter helper Brandon…read more Not only did he help me with ordering part's but he even assisted me in putting it on correctly too. Topnotch customer service plus genuine care towards customers. Glad to do business with them and I will certainly come back whenever I need some part's. Great Job Team Chevy

I bought my traverse here new in Dec 2020. I had a battery issue July 2023. Brrought it to them and…read moredropped it off. Worked with David Baker and had extremely poor communication and expectations during the whole process. They entered my phone wrong AND failed to update it. My suv was there for multiple days even with me calling to check in and wound up being a simple battery replacement Now for today I called Friday to see if my battery was under warranty. Shame on me for not taking down the gentleman's name, but her advised the battery was still under warranty for another month. Kindly made me an appointment for today-Monday. I show up, and upon intake I get quoted $100 for battery diagnostic. Apparently since the battery was replaced under warranty it only had a limited warranty of 1yr and a certain amount of miles. I drove all the way across town just to turn right back around. Really should be careful of what y'all say over the phone so you set proper expectations Service department let me down yet again. Only thing I appreciated is that Jorge De Los Santos was transparent before the took my traverse back. Unlike David Baker three years ago.

horrible service they were to change my oil but they tried to flush it and messed it up so dash…read morelights were on

We had an extremely poor experience - our first in trying to buy into the Kia brand and working…read morewith Ancira. We had negotiated terms on a Kia Sorento, had the loan in place and drove across town expecting to complete the purchase, only to learn just before we walked into sign the papers that the vehicle had sustained damage and required repair work. That information was not clearly disclosed during the sales process, which was disappointing after spending significant time working through the deal. The issue was not pricing -- it was transparency. They knew this would be an issue as they didn't prep the car (not detail, not gassed up) for us to take delivery. Terrible sales tactics and definitely not a dealership I would trust for any sales or service.

SHOUT OUT MARVIN FOR THE CHRISTMAS GIFT FOR MYSELF!! found…read morethe car I wanted and he got me into it no problem you want a good place with some nice cars go check these guys out they definitely take care of their customers!!

They will give you the typical salesman pitch and promise to work with you. They advertise everyone…read moregets approved. Buy here pay here is their motto. Their typical used car salesman mentality is easily visible and their in-house financing program is not customer friendly whatsoever. Now I know why their rating is 3.7!

If you're looking for a quality used vehicle and want a sales agent who truly listens to your…read moreneeds, I highly recommend Yordan Diaz at Red McCombs Toyota on W. Interstate 10 Frontage Road in San Antonio. When I purchased my vehicle 7 July 2026, my priorities were reliability, safety, modern technology, and practicality for my twins as they continue their college years. Yordan took the time to understand exactly what I was looking for and matched me with a vehicle that checked every box. His knowledge, honesty, and no-pressure approach made the entire buying process easy and enjoyable. I also want to thank Sam in Finance, who made the financing process smooth, stress-free, and tailored to my situation. Together, they provided exceptional customer service from start to finish. Yordan is a true professional and an outstanding representative of Red McCombs Toyota. I wouldn't be surprised to see him promoted in the future because of his dedication to his customers. If you're shopping for your next used vehicle, ask for Yordan--you'll be glad you did! ~Carmen Ramsey

I took my car to be serviced (unknown maintenance light). When I checked in (12:20p), they said it…read morewould take 1:15. I told them I hadn't eaten yet, but I could wait until then (1:35p). Five minutes later, they explained what they recommended to be done. I selected the items I wanted done and went back to the waiting area. No indication that anything selected was going to take extra time. About 10 minutes later (12:35p), I had some questions, so I went back to ask the tech. That's when I discovered he had left for his lunch break. A coworker helped me get the answers, so I sat back in the waiting area until 1:35p. At 1:50p, thinking the tech would be back from lunch, I went back to see how things were going. The problem was the tech was still not back. I asked his coworkers how much longer my car was gonna be. They told me it would be another 20 minutes. When no one came to get me by 2 PM (I was really getting hungry), I went looking for my tech again. He was still out to lunch and the coworkers said my vehicle was still being worked on, with no specific time given. I checked again at 2:30p. My service tech was still gone (it was now a 2-hour lunch break) and all anyone could tell me is my "vehicle was still being worked on." When no one had called for me by 3 PM and the tech had not returned, I went to the cashier station and asked to speak with the service or general managers. After about 10 minutes, the service manager appeared and asked me to come back to their office. I told them everything that had been going on. They looked on their system and saw my vehicle was still being worked on. They called back to the service bay to see how much longer it was going to be. They told me "35 minutes!" They then tried to admonish "me" for not knowing that the items that I had chosen would take "a couple of extra hours." I explained that they shouldn't expect customers to know their business and realize the items would add 2 more hours to the time quote given. When I asked them if it was normal for their service techs to take 2-hour lunches, they said that the tech "probably saw how long it was going to take my car to be done and he went to lunch as long as he could until my car was done." I asked them, "If he knew it was going to take that long, why didn't he tell 'me' so I could've at least gone home and gotten some lunch? Is that the way everyone there does business?" I told them their customer service was terrible and I was not happy! I was disappointed with the manager, because they tried to make the whole thing "my" fault, despite their tech giving me a time estimate, never updating it, and disappearing for over 2 hours! It sounds to me like the management there needs some remedial training on how to "treat customers right!" I find it ironic that all their marketing says how well they treat their customers, yet when they don't, they don't even recognize it! By the time my car was finished, I had waited 3 hours. When I checked out with the cashier (the cashiers were very friendly, understanding, and treated me very respectfully), they told me my car was waiting outside with the key in the ignition. I walked outside, where the car was supposed to be, only to find that it was nowhere in sight. It was "not" waiting outside. One of the coworkers made an extra effort to go find it. After a quick search, he disappeared back inside the building. Suddenly, someone drove up with my car. They were driving right past me, so I waved them down. The driver asked if it was my car and I told him it was, showing him my paperwork. I told him everyone said the car would be waiting for me outside, and wondered why he was still driving it around. He told me he "likes to test drive cars after they come out of the service bay" (that's fine, but everyone thought that that had already been done). To me, it was just another wasted 5 minutes of waiting around, wondering where my car was when everyone was telling me otherwise. All in all, this whole ordeal was one big hassle! This organization is disorganized, does not value its customers, and does not live up to its marketing!. I feel like I was just an inconvenience to them, especially when I spoke up and asked what was going on once I realized what they were telling me was not true. Instead of being there for 1:15, like I was promised, it took 3 hours! Had I known, I could have gone home and gotten something to eat (they provide shuttle service when you have a long wait). Instead, they made everything convenient for them; not me, the paying customer! I'm sure there are other Toyota dealers out there who treat you better than I got treated today!

I recently purchased 2 cars from this dealership and one of the cars I got has major issues they…read morenever told me about when I asked if it was going to be fixed they kept putting everything on the warranty that it would be taken care of and nothing was covered on the second car I only had it for 1 week and now my trunk is closed shut that I can't even open it and they stated there's nothing they can do... it's been a little over 2 months now that iv had both vehicles and the one with the messed up trunk the paper tags they gave me has expired and they won't renew it since they haven't gotten my plates in yet now I'm stuck with expired tags and can drive the car anywhere because I already got pulled over once and when I explained the situation they let me go but this is very unprofessional

Their Customer Service is the WORST I've ever seen! A week ago we purchased a 2019 Sedona…read moreCertified car. All I got were excuses on why there wasn't a second key now it will take an additional 2 weeks to get another key and they use an outside vendor! It doesn't even come from their parts dept. I felt like the finance guy was seriously trying to RIP me off. Was not willing to work with you on prices on ext warranty and everything else. I would never recommend this dealership to anyone!!!

I've dealt with lots of used car dealerships and my experience here was much better compared to…read moreother dealers (but still far from perfect). I note lots of negative reviews, so your mileage may vary. PROS: * Car was priced fairly. I did extensive market research and some extra math (algebra + linear regression) and they didn't overcharge what the car was worth. * They held the car for us. We negotiated remotely from Austin and it was a couple days before we could get to San Antonio to sign the papers and pick up, but they held the car for us (removed it from inventory and took it off the websites). Other dealers told us straight up that they'd sell to anyone who walked in the door. So this is a pretty significant difference. * They curiously didn't detail the car before taking pictures or prior to inspection, but *after* we decided to buy it, *then* they detailed it. There was nothing in it for them at that point since we were gonna buy anyway, but they ate the cost in order to give us a nicer vehicle. * Staffer came through the waiting area offering customers free Valentine's Day candy. A nice touch. * Not lots of B.S. fees tacked on at the end, at least on our vehicle (but that could be because I negotiated on the out-the-door price, not the sales price). * Dealer never lied to me. Many dealers I've dealt with do. The dealer I was at before this one, both the salesperson and two managers told me they were losing money at the price I negotiated with them. Come on. * I declined the extended warranty, closer asked what price would make it worth it to me, I calculated a fair price and then told him it wasn't worth saying because there's no way he'd accept a price that low, he insisted I say, so I gave him, and he made it work. (I'm intentionally not saying what it was; that wouldn't be fair to the dealer.) CONS: * I think our salesperson didn't know what an Origination Fee is on a loan. I asked him what it was and he said $225, which is the Dealer Doc Fee. Had to go to a manager to get the answer (which was; no Origination Fee). * Since we were driving in from Austin, I wanted to get the No Origination Fee in writing before we made the trip to San Antonio, so I asked for a copy of the loan agreement, but the manager said he couldn't send it until it's signed. So I asked for a copy of a blank agreement, but he wouldn't send that either. After some wrangling he finally agreed to just email me the words "No origination fee on the dealer-financed loan." Close enough, but took some effort to get this confirmation. * The Buyer's Order on the closing screen had a line item for "Sales Tax" which was higher than the actual sales tax. I quickly figured that they had added the $50 Vehicle Inventory Tax to the Sales Tax amount, but they didn't identify it that way. That is straight up illegal. The Vehicle Inventory Tax is owed by the dealer, and not by the customer. If the dealer wants to pass their own expense along to the customer that's one thing, but they can't hide that charge inside Sales Tax and call it Sales Tax when it's not. NOTE: Another reviewer was mad b/c McCombs ran his credit through several banks, each of which resulted in a hard pull on his credit report. It's not widely known, but multiple pulls for an auto loan within a 14-day period count as just one pull. All the individual pulls are *listed*, but they're all *scored together* as just one pull.

10/10 experience, our salesman's Heron & Ershad were great ! Never liked going to a dealership but…read morewe will both be going back for our next purchase ! (Finance literally took 5min) super fast, super friendly & overall they have a super team!

Everything! Great to work with. Stands behind their guarantee. Helpful in every way.read more

I see this place clean and ready for business.. online // vehicles seem reasonable and worth…read morebuying!!! Love looking at all the nice vehicles for sale...