If you don't want to read this dissertation of a review, I overall do recommend Seasons Beach…read moreCottage. I stayed there from May 30, 2024 to June 27, 2024. Admissions process, stay, food, therapy modalities, staff, and facilitators are all A+. I took a star off for the experience I had with the MD and discharge related issues. Admissions: Kathryn was awesome! House staff members: The house manager, site managers, client advocates, and chefs were all genuinely kind, helpful, and went out of their way to make me feel comfortable. I am a highly anxious person, even more so in new environments. I felt safe and reassured throughout my entire stay. Danielle is an absolute ray of sunshine and gave the best hugs and pep talks when I needed them the most. I could list all of the other staff members I loved, but it'd literally be everyone. Oh, what the heck. Noreen, Nancy, Bryan, Cary, Pepper, Avery, Ray, Veronica, Iyanna, Doris, Rashi- you guys rock! Primary therapy: While at Seasons, you see your therapist three times a week. I was matched with Dr. Q and feel like I got so lucky! She is positive, brilliant, and really helped me reframe my perspectives on things. I'm really happy I got the opportunity to work with her. Craniosacral therapy: Lisa is wonderful. She is so present and engaged throughout the whole session. After the first cranio session I had with her, I felt so relaxed, dizzy, and lightheaded that Lisa had to help me up to my room! Hypnotherapy: My first two sessions were with Barbara and I instantly liked her. Unfortunately, she got sick and my subsequent sessions were with a different hypnotherapist. The replacement practitioner was very nice, but I didn't feel like our sessions were helpful. The morning of my last day, I was scheduled with Barbara via Zoom. That was our first in depth hypnosis session and I'm not exaggerating when I say it was life changing. Barbara has an amazing gift. Brainspotting: I saw Teri who was great. The first session I got nothing, the second session was better than the first, but the third session incurred a breakthrough! It was difficult, but cathartic and eye opening. Spiritual therapy: I saw Audrey and Christine. They are both spiritual therapists, but their approach is VERY different. I really liked them both. Audrey helped me pull my head out of the sand and call things like they are. It was especially helpful with a past relationship and healing my inner child. Christine has this quiet and gentle presence while still being effective and engaging. She helped me reflect on things and I felt like I was able to be vulnerable with her. Somatic therapy: Lynda helped me rediscover the mind-body connection and I realized how in tune I am with my body if I listen to it. Lynda taught me to turn toward difficult emotions without judgement. I found these sessions to be enlightening and Lynda was such a pleasure to work with. Massage therapy: Arlene is the best! She gave me four of the best massages I've ever had. You can tell she takes pride in her work and works hard to ensure you feel relaxed. Acupuncture/Gua Sha: Rachel is excellent at what she does and she is such a kind person! Group therapy: Group therapy was often run by one of the psychologists and they were all great. My favorite group was art therapy! Ako ran the groups and he is insanely talented. He broke down the paintings step by step and would help you if he saw you struggling. Equine therapy: Very memorable and meaningful experience. Chloe is awesome! Case management: I liked my CM and our meetings were like more therapy. I was told I'd still have three months of case management with her post-discharge and encouraged me to call/text whenever I needed her. Psychiatry: Dr. Lozano was nice and helpful. MD: In short, he refused to give me meds my doctor back home prescribed my first week there, which made me feel like he about my intense and chronic pain. Eventually, he acquiesced, but it was quite frustrating. Discharge/post-discharge: CM set me up with an IOP before I left, but it closed the day after I started. She did not help me find another one. New program could not obtain records from Seasons, delaying me starting by a week. CM stopped replying to me two weeks ago and no one from Seasons has checked on me. It's hurtful.

The workers who speak Spanish kept talking in Spanish with each other while I was with them and it…read morewas uncomfortable because I always thought they were talking about me!!! Some of the meetings they set up for me were so dumb and useless for me! Had nothing to do with why I was there. The food was catered to fit vegan, or vegetarians and some of us were either so we wouldn't eat the food! The staff would lay on the couch with blankets on them as if they were home and watch movies and, during this time they wouldn't address my issues I was having!! The men that worked there were abusive, creepy and unprofessional!! The only people I could trust was Marsha, Dr tregar, and edan! I left early because it became very uncomfortable! The managers would ignore issues I brought to their attention. They put staff first and always defended them because they were all friends! I would never recommend this place!!

I refer anyone I can to summit malibu, the property is absolutely beautiful…read more So Relaxing and the staff are the sweetest most helpful people you'll meet. Keeping clients involved in everyday activities boosting self esteem and lifestyle confidence summit Malibu has got to be the most amazing treatment facility in southern california

Left my poor Emily in cardiac arrest unattended and unconscious in her room alone for 30 mins & now…read moreshe's permanently brain dead can only move her eyes. Beyond unprofessional & unforgivable the BARE MINIMUM be the company/business/family/owners whatever this organization would like to call themselves responsibility to do everything they can to bring her back & cover every medical bill, expense, proper care, & suffering she endured & contribute to her recovery entirely. Many people are distraught & hurt about her experience & condition it's heartbreaking.

Unfortunately I've been to a number of rehabs and Cliffside was just okay. I got the impression…read morefrom staff there that it used to be substantially better but things started going downhill when it was sold to DBH. They have multiple houses, some nicer than others. I was lucky enough to be in the main house, which has a capacity of 6 (2 singles and 2 double rooms). Because there are multiple houses, things had a tendency to feel a little disjointed and disconnected. My main gripe is that I did not think my therapist was good at all. I was not alone in this feeling; one client actually asked to change out of her care and go to a different therapist. Groups were fine. Mostly short and sweet which I liked. I also enjoyed the outings and movie nights. The staff was great across the board. The food was pretty bad - lots of chicken and bland vegetables. There was a lot of food waste; leftovers were thrown away after 24 hours which I found sad as they could have been donated or given to staff. Little amenities like the laundry service were nice. The hot tub was broken for most of my time there which was a huge bummer. Overall it's an okay place to go to seek treatment but there are better places to go. The best part was the alumni network and follow-up experience - they excel at that.

Title: Extremely Troubling Experience - Please Read Before Choosing This Facility…read more My family recently had a deeply troubling experience involving Cliffside Malibu and their so-called "sister property" in Los Angeles. I'm sharing this to protect other families who may be searching for trustworthy, clinically appropriate dual-diagnosis care. For several weeks, my family member had been in regular communication with a Cliffside Malibu representative about potentially entering their program. We ultimately chose a different treatment center, but when a severe medication reaction occurred at that facility, he ended up hospitalized and in crisis. In order for the institution to discharge him safely, he needed confirmation that another program would take him immediately. He contacted the same representative at Cliffside and was told a bed was available. I personally called that evening to confirm. I was told again, very clearly, that a bed was reserved and that arrangements would be made the next morning for pickup. However, everything changed the moment I asked whether they already had his insurance information on file. Cliffside advertises that they accept his insurance in network. The representative told me he was "under the impression" we would be paying out of pocket--over $70,000 per month. When I stated that insurance would be used, the tone of the conversation shifted abruptly. The next morning, the same representative told my family member that Cliffside Malibu no longer had availability after all, but that they could place him in their "sister property," a location called Casa Palmera in Los Angeles. Given the urgent situation and lack of alternatives, he had no choice but to proceed. What he arrived to was nothing like what Cliffside promises on their website or in their admissions calls. It was literally just a house. There were only two other clients, one of whom left that night, leaving him and one roommate. Meals were ordered from Uber Eats. He was told he would receive group therapy consisting of himself and his one roommate, and a brief weekly Zoom check-in with a psychiatrist. This is not remotely "comprehensive dual diagnosis care," nor what Blue Cross believes they are paying for. In the midst of acute withdrawal and psychological trauma, he was asked to pay $5,000 upfront, which he did--only to discover that the entire experience was essentially a bait-and-switch. He left after one day, now even more distrustful of the treatment system and still in need of medically appropriate care. To make matters worse, the posted licenses for this "sister" facility were expired just days before they admitted him. This raises serious concerns about regulatory oversight and transparency. We will be notifying the insurance company, as the care provided in no way resembled the services they claim to deliver. I am sharing this experience so that other families can exercise caution and ask very direct questions before trusting what is being represented on the phone or online. Our hope is that no one else finds themselves in the same vulnerable position.

Shoutout to this staff for their incredible support and coordination. Every time we get a resident…read morefrom this facility, it's clear they've received thoughtful, structured care. Great partner in the recovery community.

After doing extension research, I sent my out-of-state daughter here for inpatient 30 days…read more Ultra caring staff and I mean ultra. She and I cannot express enough accolades towards the staff. Would I recommend her going back someday or to another friend... definitely not. The medical detox (and there after) protocol is their standard protocol that I was not familiar with, at the time. My daughter experienced a horrific nightmare that set us at UCLA for days. This was the most horrific experience of my life. UCLA doctors urged us not to go to back ORO.. however, she was already emotionally acclimated so I did send her back after our hospital bonanza. I would urge anyone admitting themselves/loved ones to do extensive research on what the "medical cocktail" is that is pressured upon the patients. I'd also choose another place that mandates participation/attendance. Otherwise, what is the point. A paid for insurance AirBNB? I was so excited for her to even go, that I missed a lot of critical details. This isn't vacation. Any rehab is what you put into it. But paramount, don't overmedicate and research what exactly is being prescribed. The max hours of 1-1 therapy is what I'd look for (Passages).

The level of mental healthcare provided here is truly exceptional. The quality of care is…read moreunmatched, setting a standard that is both rare and admirable. This is top-tier mental health care in every sense.

The staff really understood and cared about my wellbeing so I'm truly thankful for my experience…read morehere. It's been hard getting help during these crazy times so thank you everyone at Seasons!

Excellent, excellent care in a peaceful setting. You can smell the ocean from your room. Staff were…read morepresent, attentive, and truly caring. There's a book I recommend for insight: Alcoholism and Addiction Cure. The book was written by the founders and lays the foundations of the program. You're treated like an adult--free to use your phone, stay in touch, and even order food if the meals don't suit you (though they're surprisingly decent). I left early due to insurance costs, but I regret doing so. This place is worth the investment in yourself.

Passages was started by a father son team that have no official medical treatment. Their…read moreadvertising materials indicate that that they are there to help and with no stigmatization. The intake was handled by a very well meaning information, but despite comments that they could accommodate people with a wide range of concerns, it has become clear with our conversations with them that income and liability are their only concerns. Delay after delay was given to us as a need to "consult with the team" with no details about what might be the concerns or what we could do to assuage those concerns. I would highly recommend talking to a trained therapist or mental health professional before considering this facility as a legitimate way to get help. Based on our experience this feels like a place that will only take on clients that are high net worth and zero risk.

Avalon Malibu helped me rehabilitate and get back on track as far as my mental health journey goes…read more Avalon has developed a system that works pretty well for their clients. Care can be personalized. Many of the groups are foundational to success. I had a two month stay. I was challenged by surf lessons and I persisted in the instruction. There is plenty of Therapy and meetings. The outings and beach walks were perhaps my favorite activities. Very few people actually want to be in a treatment center but as far as they go, Avalon does pretty well for itself. Housekeeping and cuisine are well attended.

Patient care was excellent, almost all of the staff were very impressive. It is a gorgeous…read morefacility. My only complaint was that I left after 25 days of being there and I was considered leaving against clinical advice. I was the 1 and only patient there for close to 2 weeks. The other house for mental health (there's 2 houses one strictly for mental health issues, and the "detox and rehab house), the rehab house focuses on both mental health and abstinence). My therapist and the staff were great. Sending me home signing out after all of my time and participation there with an against clinical advice for not having stayed another 4 nights was ridiculous. I gave them a weeks notice before I left the facility so I could return to work where I am right this second writing this review. I find that saying I haven't completed their program is a bit ridiculous. I did not have groups, all groups for 2 of the weeks I was there were all one on ones with whatever staff member would be running that group. I did everything asked of me, and I find sending someone out who was just about finished with their program not receiving a completed program is a set-up for failure. And it all comes down to finances of course. Yes I'm sure my insurance would have paid for a longer stay and their program is 30 up to 90 days if insurance pays or if one can afford that, unlike most which are 28 days. The program overall was good. I personally did not like the "Breath Works" group. All of the others were great. My therapist was good. The neuro feedback they offer had the most wonderful woman who did that and I found it helpful. I'm still sober since leaving the program, and plan on continuing with my sobriety. All in all it's a good place. I do know of 2 others personally that I would go to in Malibu that are "luxury rehabs" I found better than Avalon. Which I won't name on here, because I do not want anyone thinking I'm advertising elsewhere. Sadly Avalon being empty as far as patients go, and not receiving a completion of their program has me a little frustrated with their program as a whole.

People can be presented the same setting and treatment options and have vastly different…read moreexperiences and results. Such kind, caring and welcoming staff from day 1! Beautiful and healing environment, beyond my wildest dreams. Prior to going to Amend, my only exposure to treatment centers was seeing others go to involuntary clinical settings and residential. I expected to give up certain freedoms since I was choosing to get help because my life had become overwhelmingly unmanageable. Instead, I was beyond blessed to be able to go to Amend and truly focus on healing. From the very first contact to learn about their program, to my last day and aftercare, they took such good care of me. I truly believe they saved my life and provided tools I didn't even know I needed. Every person on staff is part of the process. Every chef, clinical assistant, nurse, therapist, personal trainer, pickleball instructor,... they all have a hand in a resident's recovery. I could go on and on and on. Suffice it to say, if you are fortunate enough to be able to have the life changing experience of going to Amend, do not hesitate. Go! And, participate fully in every exercise. That's how you'll get the most out of your time there. I believe that's why I was able to leave feeling "ready." And, follow their aftercare recommendations. They really want to set you up for success.

From the owner: Amend is a residential mental health center exclusively focused on mental well-being. We treat…read moreadults of all ages and genders who are struggling with depression, anxiety, PTSD, complex trauma, bipolar disorder, personality disorders, and other mental health issues.

They kicked my son out of the program. They also refuse to speak to us after the fact…read more My son is a sweet and sensitive person and they made him feel like it was all his fault. Please do not send your kids here.

I am saddened by the poor treatment my family and I have received at Paradigm Treatment Malibu. The…read moreintake folks are very eager to admit your child. They will make you feel heard and supported. They will spend hours on the phone listening to your whole story and they will seem very compassionate. They will call you multiple times to try to get your business. But in my opinion- they don't actually care about anything or anyone except money. The second your child is admitted- suddenly there's no communication. Suddenly the only way to get ahold of any real person is to call admissions. They always answer the phone. But the nurses at the actual facilities where they keep the children- hardly answer the phone AT ALL and they did not give my child the medication she needed. My child was attacked by another child and then they called me the next day- and told me that my child is too mentally ill to be at their facility. Zero accountability. Totally unprofessional. Totally unethical. To me it feels fully motivated by CAPITOL. In my opinion this place is an absolute disgrace.

My son needed help the therapy team provided excellent care. However, during his stay and upon…read moredischarge, his independent studies were not a priority and he fell far behind. After his discharge, I have received no follow through during the transition and we then had to transition right back into his school, which was not the plan. To this day, 2 weeks after discharge, I have not heard back from one single email regarding this issue. House...beautiful. Staff, when they stay... lovely. All of the surface things are perfect. Real life, after care after the isolation...terrible.

This team truly cares about kids. They are thorough and diligent in making sure the best care is…read morereceived in the most gorgeous setting creating a warm, peaceful and safe environment. It makes it easy for anyone to succeed and get back on the right path. Thankful they are around taking care of our youth. Thank you Key family!