Terrible customer care flights delays 5 times in 5 hours no reason given. Call center just as useless!!

Worst airline ever. Out of 122 flights i had in 2022, 88 were delayed more than 30 min. My last 8 (consecutive) flights have all been delayed over an hour causing 3 missed connections. You can call and wait on hold for an hour only to be told "too bad" or "we are understaffed." Yet they took a billion dollars of our tax money to get bailed out. I have 1.3 million miles on AA and they are utter trash. read more

Terrible service from the manager on duty James. Refused to help or even listen. Just follow those protocols! I booked my flights to Australia through Qantas, American Airlines has partnered with Qantas. Even though I checked well before arriving with Qantas and American Airlines if the baggage allowance from Qantas would apply on this flight James had not heard of it before and refused to make an effort to even look at the evidence I had on my phone of my qantas club membership which allows for up to three checked bags. Lame effort and just lazy. Rest assured I will be following up with this as I do not appreciate having to pay twice for my luggage. read more

The gate 23 flight to Phoenix from Austin agent was MEAN, RUDE and ANGRY. PLUS, not consistent. I wonder if it is because that I am not white. I can't believe this still goes on. People were boarding with over sized luggage. They were white. She saw me take my purse out of my mini backpack to get my medicine. BUT YELLED AT ME TO GET OUT OF MY PAID FIRST CLASS SEAT AND INTO THE OTHER LINE WHILE I STUCK IT IN MY BACKPACK. I should of gone w the disability folks because I had major surgery and can't carry over ten pounds. She was laughing and enjoying being unkind, rude and mean. Many people told me it was because they hate first class people. I think they hate non whites. Just saying. They show lots of hate. read more

Had extremely horrible service with the two agents at baggage claims from American Airlines. I had arrived about 6:05pm from LAX. I received one of my bags and the other never came. Went to baggage claims and the two agents that where running the shift had extremely bad customer service. Waited over an hour just to be told that it was going to be another hour to see if they found my luggage. They know it didn't come off the carousel at least they knew that much. Other customers that flew in from Dallas where experiencing the same rudeness from the agents. I'm sorry but if you hate your job that much then find another one. When I asked for there name they sure as hell didn't want to give it to me. I'm extremely upset with how these two agents still have a job there. They are making American Airlines look bad. read more

I DO NOT RECOMMEND!!! If I could give no stars I would! ====================== This was from our first flight out from Austin to Norfolk back at the beginning of June..... "We missed Alyssa's flight. Her new flight leaves at 2:00ish. Gotta happen at least once.... on a side note, the lady at the American Airlines check in counter was super rude. We Didn't know if we were supposed to be in the priority area for unaccompanied minors (southwest has an all services line AND a priority --unaccompanied minors go to the all service line) so I had Dustin stand in main and Alyssa and I in priority. We were both up to the front in the same amount of time. After 30 minutes, we get to the counter and tell the lady in the priority one, "I'm here with an unaccompanied minor and I'm not sure which line to be in"....she then proceeded to check us in...then later she got upset that we stood in the line and told me "this is all handled in the main line"....when I first stepped up she could have told me "go ahead and stay in line with your husband **who was at the front of the line in main**...instead she started to help. I told her they need someone giving directions or a sign that gives guidance. I told her southwest operates differently and takes different care of unaccompanied minors. I told her that this is our first time flying with American Airlines and very minimally do we fly period. A little direction would be nice without nasty attitudes. Although she helped us, she did not seem to care or want to be at her job. They have no directional signs and no attendants helping to direct people where to go. They say it's their busy time. Shouldn't you have people directing traffic and answering questions during your busy time? Also, She continued to use generalizations and airport jargon and expected us to know it. Rolling her eyes every time we didn't understand her jargon. Overall just a nasty customer service experience from American Airlines. I don't mind waiting but I do mind a nasty attitude. I will be flying Southwest Airlines from now on...regret trying a new airline after this experience.... Poor service American Airlines" ====================== This was from my daughters most recent flight back home from Norfolk to visit her military father and family. Adults actions shouldn't surprise me these days...buttt they sure do agitate me!!!! Another reason we won't be booking ever again with American Airlines....double booking seats (flight out of Norfolk).....and terrible customer service (first flight out of Austin). Double whammy. Although I understand that a persons actions shouldn't be a full reflection of the business, I have heard all to often that American Airlines is notorious for double and triple booking seats! I am almost certain that happened today. Customer experience/perception and word of mouth is key. I will NOT ever buy another flight through American Airlines or any of their affiliates. I will NOT be recommending them to any of my family or friends. The first flight out to norfolk, she wasn't even assigned a seat! Now the seat she was assigned was for someone else's. A 11 year old should not have to worry about a seat and whether she is sitting in the wrong one! American Airlines fool me once shame on me....fool me twice shame on you! Oh and the last message from Alyssa shows how much she likes American Airlines. I attached a photo of a conversation between my daughter and i. She should not have to worry about a seat. Why was there even a problem with seating in the first place? What say you, American Airlines? Maybe assigning seats is not a best practice....you should go spend some time with your competitor, southwest to learn how they operate and mold you innovation and structure/strategy to match theirs. They are doing something right. Just saying! read more

American Airlines - Airlines Near Me - Austin, Texas

The worst airline all the time every time. Every time i resort to flying American the plane is hours late. ALWAYS. Departure time tonite supposed to be 815pm, right now just go moved to 1045pm, resulting in no rental car because city for which we are flying closes rental cars at midnight. If you can fly any other airline than American Airlines do it. In fact, just drive, because all United States based airlines are horrible. read more

American Airlines - Worst airlines in the world listing - Airlines Near Me - Austin, Texas

First class is not cheap and when you are the first to get on the plane, the crew members don't offer a drink or water because they are too busy hacking and laughing. Kinda ridiculous! read more

MILLION MILE PROGRAM with AMERICAN If you are looking for American Airlines to honor their "Million Miler" program with the promised 4 "system wide" upgrades, think again! I am a Platinum Member with more than 2 million miles with American. I was excited to use these upgrades and start flying again with a trip to Paris. My flight included an (ICT) Wichita to DFW (Dallas/Ft Worth) connection before the DFW to CDG (Charles DeGaulle) destination and same cities on the return. I checked before booking and there were more than 10 Business Class seats available each way for the international flights. AA said they would look into upgrading the international flights later, but honored "basically" a 500-mile upgrade from ICT to DFW of which I have more than 40 upgrades so no major benefit. The upgrades to Business Class for the 2 international flights were not honored even though they claim their million miler award is "system-wide". Don't be fooled! It took me 15 years to earn the 2nd million miles with American and American just helped me decide who not to fly with for my next 1,000,000 miles! I wish you all better luck in your travels! Best! William read more

1) We booked a flight from Austin to Moline IL. on 8/8/2023 with a layover in Chicago. At booking we reserved our seats for both legs of the flight. When I tried to check in, 7 hrs prior to the flight on the app, it did not provide our boarding passes for the 2nd leg of the flight, Chicago to Moline. At the Austin airport AA counter I was told to go to the gate once we arrived in Chicago and the agent would have our boarding passes ready. When we pressed why, we were told not a big deal, just happens sometimes. Upon arrival to the Chicago gate we find that our seats had been given up, and no boarding passes were yet assigned to us. The agent communicated the flight was over booked, and passengers with no reserved seating, who checked in online before us in the 24 hr. window, were given our seats. We had to wait until the plane was fullly boarded to see if there was space. I believe other passengers were compensated to take a later flight, so we did make the flight. When I calmly communicated I did not think this was right when we had reserved seats, "I was told flippantly, why complain?" You got on the flight. 2) Booked a flight from Austin to Rome on points. Points have gone down by 20,000 for my flight, so I called the International AAdvantage desk and they said it was perfectly acceptable to cancel and rebook for lower points and they could help me with that. Awesome AA! Until the agent told me the $139 seat I paid for would not be refunded, and I would have to buy the seat again. The agent did not have the ability or the authority to select/transfer the seat even though it was the exact flight, exact seat, and could see I already had paid for it. AA giveth and they taketh away. read more

Flying out from Austin to Jacksonville Florida on flight 1794. All the agents kept saying it was on time and 10 minutes before boarding they delayed the flight and no other flights till the next day with connections. I was supposed to work the same night but not going to make it. read more

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This is in regards to Alaskas Customer service phone reps. I booked a super saver trip, but 2 days later i realized that i needed to change the return I booked a super saver trip, 2 days later i realized that i needed to change the return flight. I called to ask if as a courtesy i may change the return flight. I held for 30 minutes then i was berated by the customer service associate named Jasmine, she screamed at me and then hung up on me, again after holding for 30 minutes to speak to someone. Then i called back and asked to speak to a manager to file a formal complaint, the next associate hung up on me too, after telling me he was not going to hang up on my like the previous associate. I will be leaving bad reviews about Alaska everywhere i can and will never consider flying with alaska again read more

They're filling every single seat. Do not recommend. I do not feel safe flying and will never fly American again. Not even trying to be a Karen about this but ppl are coughing and I gotta sit next to them now. Do not fly American. Update: I have tested positive for Covid-19 read more

On February 20, my wife tried to check in for her flight to Vigo, Spain from AUS to JFK to MAD to VGO. She was traveling with her dog in the cabin. She had a reservation for dog on the AA flight from AUS to JFK flight and reservations for the dog from Iberia from JFK to MAD to VGO. (1) American Airlines would not check her in at the airport with the dog. We discussed with the agent and the manager. They said that they called the help desk and that Iberia does not allow dogs on flights over the Atlantic. This is NOT true. We showed the manager where this is found on the Iberia web page and other pages. We also showed the confirmation numbers for the Iberia pet reservation. Nonetheless, he refused to give her a boarding pass with the dog. At JFK, Iberia was asking where the dog was as they were expecting her. (2) Extremely rude manager at Austin named James. He was very aggressive, saying that Iberia does not allow dogs on the flight and they won't take the dog on the Austin flight. I offered many alternatives to diffuse the situation (a) I asked him what information he needs from Iberia so that it would be OK (as I was trying to call them as well). He said "Nothing. That dog is not flying with us." (b) I asked him to let the dog fly to JFK so she could sort it out with Iberia there. He still refused to give the boarding pass. Further, when I tried to call Iberia, he said he would call the police and have me removed from the airport. I hope that James is fired. I will avoid AA as much as possible now. read more

Look at what the pilot did to my baby brother now he will have to wear a fedora every day on vacation read more

American Airlines - Airlines Near Me - Austin, Texas

Canceled our flight then rebooked us.. however now we are separated from my kids which is NOT OK! Shame on you American your practices are disgusting! read more

DUMPSTER FIRE - TRASH AIRLINE American Airlines has gone from being a mid-range airline to competing for worst service and support, right alongside Spirit and possibly US Airways. I booked some flights with them (even purchased trip insurance), and had a loved one die prior to the flights. Called them to cancel before the flights even occurred, and was issued a "credit" to be used within one year. The problem with this credit? It has a change fee of $200 per ticket. So if the new ticket you want to book is, say, $186, it is not worthwhile to even use what they call a "credit". Is it possible under extenuating circumstances to have the credit waived? Well, they say it is. But after several calls with representatives, you are given detailed instructions to follow several links on the AA website, and submit a full explanation, along with whatever proof you have to request this waiver. I submitted the description two different times, I also submitted a copy of the obituary. Despite saying they will get back to you within 24-48 hours, I've never received a response. So any hope I have of using these tickets I paid for and never used is out the window, just a total waste of money and my time. As an added perk, they must have limited routes, because there are two major international airports in Chicago and they only fly into one of them. I'd also like to mention that the last time we flew AA we requested assistance from a baggage handler upon check in, who was extremely rude to us, stating that we must be stupid for not understanding the automated check in process. ProTip: Go out of your way to avoid American Airlines. From the regulations (which work only so they can pocket your money with no recourse) to the utter lack of customer service, you might be better off paying $30 or so more dollars with a higher end airline like Delta or Southwest. read more

Weekend visit from Boise to Boston turned into 3 cancelled flights all delayed to the following day. Not an apology from AA, no bag for the 2 nights delayed, bag currently lost, all while watching Southwest flights come and go on-time. No staff available for issue resolution (email response in 5-7 days...)and no offer of restitution through voucher or refund. One stinky, angry, and very disappointed customer here. read more

First of all, we had a flight booked with American Airlines from Austin to Philedelphia to Bangor, Maine. Because of no shuttles and long lines at the airport(yes, we arrived 11/2 hours early) We Just missed our flight. The only way they would let us keep the round trip ticket was if we would come back the next day and Maybe get a stand by flight to Chicago and Maybe get a flight from there. We chose to leave, drive to Dallas and re-book there. Our flight back home was on AA, but they would not exchange ge the Bangor to Austin tickets for the Portland to Dallas tickets that we got. As we were boarding to Dallas, they told us they were overbooked and forced us to check our carry on bags at the gate. My husband's laptop was in my carry on. We were so tired that we did not check it on Dallas. I did not have a day off to deal with it until 5 days later, which was too late. Best Buy said it would cost more to fix than replace. I do not know what they did, but it cost me an extra 500.00 for the plane tickets and 1200 for a new computer. I WILL NEVER FLY AA AGAIN. try Delta. Much nicer aircraft and people. I would give negative stars if I could. And I am an AA advantage member read more

American Airlines - Airlines Near Me - Austin, Texas

American Airlines operate potential death machines. It is a shame I cannot rate AA with negative stars. This is the 2 day saga of a vacation that went no where. My family and I had planned a Christmas vacation to Mazatlan, Mexico. Day #1 - On 12/19/2015, we arrived at AIBA (Austin International Airport) before 6am. Every thing was smooth until the plane started to back away from the boarding ramp and made it about 20 feet. The Captain announced warning lights were going off. He pulled back up. We sat on the plane for about 1 1/2 hours. No drinks were offered. A flight attended finally brought a single cup of water to the handicapped gentleman sitting in from of us as he was have some issues. Finally they decided to deplane us and had us wait at the gate area. After another hour they announced the flight was cancelled due to mechanical issues. A clerk came around and gave each passenger a slip of paper with a number we could call to reschedule our flights. Of course we missed our connecting flight at DFW and there we no more scheduled for the day. No thank you, no we are sorry, just a hey your flight is cancelled hope you attempt to fly with AA again. I was able to schedule for the following day (read on as it only gets better the next day). One day of vacation lost and a $13 parking fee paid. It troubles me because the plane did just break sitting there. More than 200 people were on this aircraft's last flight with a problem that would not let it fly again and could not be fixed within 3 hours. Day #2 - 12/20/15. Same flight times. Arrived at DFW without any issues. Smooth flight and nice landing. Short layover as we got onto another plane. Well, this flight did not even back from the gate. The captain announced they were having 'minor' mechanical issues. About 30 minutes later, he announced the problem was resolved but the mechanic improperly logged it. About 45 minutes later the captain again blamed the issue on the mechanic. Then 30 minutes later he announced the log was corrected (over an 1 hour and 15 minutes to correct a log, really?). Another 15 minutes passes and he states the plane now has an engine problem. We sit about 30 minutes then deplane. I was beginning to thing I was Bill Murray in 'Groundhog Day'. We sit in the gate area and watched the take off time change at least 4 times. I guess they finally just gave up on yet anther broken plane and cancelled the flight. Again, passengers had just gotten off of this plan that is no longer air worthy. No more Mazatlan flights until the next day. Two days of a 5 day vacation down the toilet. The clerk (Anetonga) was nice and got us on a return flight to Austin. Another )$13 parking fee. Luckily that plane functioned though the landing in calm clear conditions was really bad. Maybe it was his first day but it still sucked. I contacted AA 'Customer Relations' by email because they don't have phones and explained the situation ( 2 cancelled flights, 142 miles of driving in circles to/from AIBA and gas costs, cancelled resort vacation and fees, etc.). Their response was a 'sorry' basically mechanical things happens and it not their problem and they are not financially responsible. They offered vouchers in the exact amount spent ($3242) on the original tickets. I returned their email advising them it was unacceptable and I want my money refunded as I don't trust flying with them. Still awaiting a response. AA appears to have a major issue with their maintenance program. This needs to be investigated. UPDATE - This is for the Customer Service Reps at AA that provided the exact opposite of 'customer service'. Bitches, I got all my money back from your dog of an airline. It took several months but with the assistance of my credit card company (USAA) they determined American Airlines was in the wrong and did not provide the services I paid for. Needless to say, American Airlines SUCKS but you as a consumer do not have to put up with their crappy services and excuses. read more

They have no consideration for anyone. They don't care How long you sit in the airport. It should not take 24 hours to get to Mexico from Austin Tx. Never again. read more

I just returned from a trip to see my son get married. In my departure city, I was lied to by a ticket agent who told me it was the official policy of American Airlines NOT to allow garment bags as carry-on items. I had prepaid to check my suitcase and when I dropped it at the ticket counter, I was told I also needed to check -- and pay extra -- to check my non-luggage, soft, closet-style garment bag that held my dress. It would have really for under the seat in front of me. No amount of arguing would change her mind. I was also told that it was a small plane, that it was full, and that there wouldn't be any open overhead bins. Lies, lies and lies. I ended up with two empty seats next to me and a lot of empty overhead space. At my connecting airport, I watched multiple people board the plane carrying full-sized, travel-style garment bags for suits and dresses. When I reached my destination, my bag (and the dress in it) was wadded up on the carousel. I filed a complaint and, despite sending a photo showing the bag in question (next to a pair of sunglasses for size reference), I was told that I wouldn't be refunded and that they "couldn't see what the ticket agent had seen." Again, I had sent a photo, so they definitely could. Lie #5. I was finally offered a trip credit in the amount of the checked garment bag, but -- here the kicker-- I can only use it to purchase another ticket! I couldn't even use it to cover one of my bags on the way home! Now, I might be able to overlook this had this been the first time I'd ever had problems, but, of course, it's not. I've had multiple damaged items through American more than once. So keep your "trip credit", American Airlines, because I will do everything in my power to NEVER travel with you again. read more

I was on a flight from Paris yesterday (AA 49) and an ear bud popped out and hit the floor. I was unable to find it and asked the flight attendant to keep an eye out. Her name is Lindsey Venable and she did everything possible (including searching on all 4's with a flashlight.) She finally found it and I am very appreciative. I never witnessed this level of commitment from a flight attendant and want you to know you have a special employee in Lindsey Venable. read more

My experience with American is nothing but delays, delays, delays. In total I've had over 6 hours of flight delays, even though I heard multiple times "we'll be leaving in about 10 minutes" maybe this doesn't happen with all their flights but I'll be taking a different airline from now on. read more

There is no designated smoking area for between flights that require two destinations, without going through security and having over an hour wait times for security check in with an hour before your next flight. No stars. Good covid policy, overall great service, but the lack of smoker accommadation left me so dissatisfied, that I do not plan on returning. read more

I'm sorry I had to give one star. This experience doesn't even rise to the "not good" rating. I made the (apparently) huge mistake of booking a "code-shared" AA flight operated by JetBlue. In reality, they don't "SHARE" anything, and you should avoid like the plague any AA flight operated by JetBlue. Once the flight was booked last week, I was unable to get my seats assigned from either the AA or JetBlue websites. So, I called JetBlue (waiting 30 minutes to actually speak to a person), who told me I need to talk to American AIrlines. So, I called American AIrlines (waiting 45 minutes to actually speak to a person) who told me I need to talk to JetBlue, but to ask for a specific desk. So, I called JetBlue back (waiting 55 minutes to actually speak to a person this time), who finally connected me to the right person at JetBlue who could actually book my seats (which they finally did). Now on hold trying to get a boarding pass. I'm so totally f***ked, and I'll never fly JetBlue ever again. Ever. Did I say "EVER!" read more

Where to begin. With the same number of seats, how does boarding at least feel like it takes longer than Southwest Airlines, or even United? And once on, why does it feel more like a cattle car? And I know, no one listens to the preflight safety briefings anymore. But going to some prerecorded stuff adds to the cattle car feel. And, is there a no ads option? I don't want to be hammered with advertisements for their rewards program, and some card from Barclay's, when I'm just trying to get somewhere. I paid you for a ticket, stop trying to monetize every minute of my travel. And $30 for a bag? My fault, because I should have kept hammering at the horrible website to het that information. The cost wasn't listed when I followed the link to check a bag. Not until I had committed to checking a bag, and got to the kiosk to be charged $30. The flight attendants were nice. I did not die. They didn't lose my luggage. That completes the list of things that didn't make me dislike American Airlines. read more

Very disappointed today after our flt was cancelled from Austin to our Phoenix connection and my husband and I had the misfortune of experiencing the unpleasant attitude of Leslie (an AA service rep minus the service). Had it not been foe a fellow employee named Lumen we'd stunk be sorting how to get home! read more

They abandoned me. Cancelled my flight. Won't comp a room but told me I can't stay at airport. Now I'm separated from my wife. Trying to get back to her in the airport terminal. Very upset. In another country none the less trying to get back to Austin. read more

When you effing delay us, at LEAST apologize. When I asked for an alternative 4x, admit you don't know what "alternative" means. When the person behind me says she is on standby and the terminal b*tch asks her what SEAT she is on..and when a guy asks, AFTER the first delay updated boarding time..when we were going to board, don't keep fixating on your computer, ask lackadaisically, "what happened?" then answer, "uhm, not now." When you then LET US ON THE FLIGHT HOURS LATER, do not say you are attempting to beat the time by 10 minutes, then EXCEED it by an hour. When I show up at my connecting flight, red and out of breath, don't roll your eyes and act like I did it to myself, when I got there with 30 seconds to spare. When you are a flight attendant, don't lay your ass to rest on my arm. And please, for the love of FCK, do not announce, when we have already landed, that the seatbelt lines are still on..when I have been waiting 4 FCKING HOURS to pee..while, yet AGAIN..there is another delay because you have to tow a plane in front of us. absolutely FCK this business and its sardine can of clusterfck customer nonservice. read more

This shits ass omfg. Flight got cancelled 3 times already and it's my birthday. Tf is wrong with y'all. Kys read more

American Airlines - This is a photo of the shittiest fucking airline ever - Airlines Near Me - Austin, Texas

Pathetic. 2.5 to 3 hour flight, AC was not working and was unbearable, flight attendants were inconsiderate and rude, no drink service, no water, nada. They get A's for being mask Nazi's though. read more

AMERICAN AIRLINES IS TRASH ! A claim was submitted to American Airlines in the month of October due to a piece of luggae that never made it to Cuba when I took my trip. A ticket was bought to fly to Miami from Cuba and come back the same day in order to go pick up this piece a luggage. The claim was submitted for a refund of that flight and any other additional expenses incurred due to the inconvenience of not having my luggage. With this claim all receipts were submitted shiwing proof of expenses. This claim was submitted in a timely manner and an email confirmation was received from the case manager indicating all info was received. Why after 3 to 4 months did this poor excuse of a case worker call to say the information wasnt received in time when there is email confirmation indicative of it being received in a timely manner. AMERICAN AIRLINES COUNT YOUR DAYS!!! BBB, YELP, and the president of this airline will hear from me. You all will never get my money again ! read more

If I could rate this a zero, I would. This was the worst flight I've been on since the pandemic. It's mandatory for mask to be worn for the duration of the flight. Which the pilot stated on the beginning of the flight. The family that sat near us in seats 21 a-c only wore mask 15 percent of the flight. The guy never sat down. Hardly ever had on his seat belt. Flight attendants walked past never saying a word to him. He even sat in the seat in our row when he wasnt even assigned the seat. The flight attendants seems to have taken a blind eye to this. I watched 3 flight attendants walk by the guy and his children and never suggested a mask. The wife always had on her mask but the husband and children NEVER WORE MASK. THEY USED THE MASK ASK CHIN STRAPS. The worst 2 hour flight! Flight number 1046 from Chicago to Austin, Texas read more

If I could give .01 stars, I would. This airline is pathetic. They close the gates way too early so people miss their connecting flights. This has happened to me and at least 10 other people I know in the last few months. read more

This is the 3rd time I flew with American Airlines and disappointed me every time. I'm a US army soldier trying to get to my next duty. Now I have to wait an extra day, waste more money on a hotel (that they will be paying for). I didn't get any help just direction from the security people (that were helpful guiding me to cargo). Poor guidance, lack of information. The only people helped were the staff at United airline cargo, they been here helping for hours. They contacted my vet clinic to sign off my breed certificate. American Airlines didn't even attempt to email me or offer to print it out for me. I never fly or recommend flying American Airlines ever to anyone. read more

The worst service I have ever received!!! A representative named Anthony, who claimed to be the supervisor was rude and unprofessional. I will never fly with American Airlines!!! read more

I recently booked a trip to Kona against my better judgment on American Airlines. I hate this airline because it hates me. They pretend to have customer service, but if you bought an economy ticket, they absolutely punish you. You have to pay for a bag. Then if you want a poor seat instead of a terrible one, they want $100 or so. If you let them assign your seat to save money, they stuff you in the worst seats in the back they can find, even if better ones are empty. And they crowd seats together so tightly people can't get in and out of them easily, a safety hazard if there was an emergency. There is a fake feel when employees are nice, perhaps because because you know they hate you if you're poor. They even flaunt the most expensive seats in announcement. Most airlines discriminate by class, but none like this one. It's so uncomfortable and cramped I have felt panic at times. read more

They are my go to airline when flying - they have always been accommodating when something has gone wrong. There is only so much that the airline and employees can control (weather and so much more), so you always have to keep that in mind, in my opinion. It goes a long way to be friendly to the employees - I'd hate to be stuck in an airport all day working!! read more

If you're looking to travel with an airline that gives you the feeling that the staff genuinely care, look no further. As a severally physically disabled person, it is important to me to feel safe and have my dignity intact. Yesterday, I flew on American Airlines from Medford, Oregon to Austin, Texas. Due to an unexpected family emergency, we missed our 8am flight. My husband called the airline to notify them that we would unfortunately miss our flight. The customer service agent (her name may be Tawny), was incredibly helpful and even called us back when our call was disconnected! We had booked our flights with a third party provider. American Airlines was no longer responsible for our flights. However, we were instructed to get to the airport prior to 10:30am, to see if we could be placed on the next flight. Sean, an agent, greeted us with a warm smile and and the most incredible can do attitude. We were in good hands. Oh, yes, we were traveling with a kitten for our granddaughter. Sean ensured that there would be a wheelchair at Phoenix as well as one in Austin. Wendy, literally helped us get situated on the plane and was mindful of my lack of strength and mobility. Our flight from Phoenix was exceptional. We were greeted by the purser Patrick. I was having trouble transferring from the wheelchair and was very embarrassed. Patrick helped me to my seat, made sure my bags were placed in the overhead bin and we were seated together along with the cat. Throughout the entire flight he checked on us. I had felt so ashamed and helpless, however, Patrick made me feel like an honored guest during the entire flight. Huge kudos to American Airlines for hiring such incredibly caring staff. Looking forward, we will only fly AA unless AA doesn't fly to our destination., period! And...hopefully, we'll run into Patrick while flying across the US!! If only I could bottle his smile, I'd be a very rich person. You just can't fake genuine caring and compassion. read more