Though our flight was canceled "due to weather" and we were forced to stay an extra night until our next flight, and we waited in line for far too long (about 2.5 hours), our agent Maria was extremely helpful! She went above and beyond and maintained a positive composure and attitude during the entire rescheduling process. Once we got off our aircraft to run across the terminal to our just then cancelled flight, a terminal agent informed us that we could reschedule at one of two completely different gates... Clear across the airport. We arrive at one, and there was no one present to help us out. We then went to the second gate, and the terminal agent delivered a blank unhelpful attitude with dry somewhat snippy attitude. Completely unhelpful! This is when we decided to brave the main ticket counter to rectify the situation. Maria, at the main ticket counter, made this otherwise 2 star review a 4 star. Thank you Maria! read more

It's an insult to all American people to have the name American Airlines. The customer service is the worst I have ever seen by any company in the exist on this planet we call earth. They have a cell phone app, which can only be used for boarding pass and not rebooking when they always screw up. The people at the phone center can't do anything to help and worst off they don't understand common sense. Stop hiring the stupidest people AA and get a customer service center in Airport and a phone center that can actually do something. All the current customer service center does is tell you to go to the website and click on contact,, then complaints. It's been 3 months, 3 website submissions and still no response from AA about my cancelled flight refund. read more

Worst customer service you get nothing but attitude and they act like they hate their job. I understand it's an unpleasant environment with everyone rushing but if you work in customer service you should be some kind of people person. I can understand one person but the entire check in staff just ponds you off one person to the next instead of trying to solve any questions or issues it's like go over there I don't want to deal with you. Given I have never written a review about any airline just because most have been decent or better but it was that bad that I actually felt a need for this one. I understand if you can't do one of the functions but at least explain and not just be like go over there too bad what was that about. I've had pleasant experiences at other airports with American just not this one at this time. read more

If only I could give .0001 stars. Probably the worst flight experience of my life. Not only was the first leg delayed, they decided to keep us on the plane for the entire 1:30 delay. Then I arrive in Chicago with decent weather and what do you know AA finds a way to screw this up. Now I find myself sitting in the plane once again In a cabin that is close to 90 degrees with over 100 mouth breathers. And I thought the jungles of Panama were bad. If we were animals, AA would be arrested for cruel and unusual punishment. Avoid AA at all cost, especially if you are in Chicago... The thing that kills me is this is the best AA has to offer. It is their busiest hub and they have been rolling out flights for years and yet they still F this up. F you AA, F you....! read more

I have been flying AA for approx. 20 years and they have gotten worse each year. I used my points to book travel to/from Hawaii - great! I flew HA to Honolulu direct flight was good - they give you food, drinks (alcohol not included of course) and blankets. Return flight on HA was also good and on time. A layover in Las Vegas was a disaster! We boarded AA44 to JFK on time (7:20A) but the flight was delayed. Around 9A they announced there was some structural problems - there were dents in the plane. At 9:15 they announced we could get off the plane and get food/stretch legs etc. After getting my things and waiting to get off the plane the pilot announced not to get off that it would only take another 45 minutes - it would be better to wait in our seats. They do not have blankets and you freeze on the flights and most often do not give food - only snacks for sale. Another hour wait and at 10:15A they announced all passengers had to get off the plane. At 11:20A they announced in the lobby all passengers for AA44 would be rerouted to other planes, flights or airlines. I was frustrated!! Instead of waiting on a huge line again to be rerouted I left the area and went outside toward AA ticketing - I was able to get a seat on Delta for a 3P flight to NYC supposedly landing at 10:35P at JFK. Boarding on time but take off was delayed about 15min. We landed around 11P and had to wait for a spot to clear. I finally got off the plane at 11:30P and waited another 20 minutes for luggage - which was sent off on another flight. Great! My coat was in my luggage!! By the time I found out where to find my luggage it was 12:30A. I had to wait for another plane to arrive to collect my luggage at another terminal. After all was said and done I didn't get home until 2A. Thanks American Airlines - my trip home was horrendous and I lost a day of work after being up for more than 38 hours!! read more

Ruined my 40th birthday vacation. I bought 3 business class tickets 6 months in advance to Cancun. After long anticipation we show up at 4:30 AM at O'Hare to be told the flight was canceled. This was on a Saturday. The next flight that matched and did not break up the group, traveling with senior parents, was Tuesday. Show up Tuesday at 5 AM for a 7:30 AM flight.....delayed till 12:00PM. Now my 8 day vacation is essentially a 4 day vacation and I paid for a house on the ocean in Tulum. No refunds. I am sure I will not be getting reimbursed for the $2,000 a day it costs to rent the house. I was such a supporter of American and everyone told me to fly Southwest. I am so disappointed it's not funny. My birthday trip was cut in half. I will be looking at United or Delta from now on since they have business and first and hopefully better service. read more

Do they ever clean these planes anymore? Are any of the employees happy to work their? Do they know this is 1990 anymore and that people have other choices? Sure I am hooked in with frequent flyer awards, but I am growing more and more tired of their complacent attitude and lack of custom er service. I really prefer flying non US owned airlines. Why is it Qantas or Thai Airways flight attendants so much happier and personable? And how do they manage to clean their planes? And why don't I have to listen to their flight attendants complaining during the entire flight? Million dollar answer- because they are customer focused. read more

Terrible website, terrible service. Completely inept and broken reservation system, staff that don't know what is going on. I'm on call #6 to get ticketed on a reserved flight I booked on 12/28/14. First, they don't know how to redeem their own e-vouchers. Then, their partner/merger USAir can't verify in their own system. Then I am accused of cancelling a part of my own flight, except I did no such thing. Then the supervisor tells me she's all alone cause it's New Years Day. Tough shit, I'm trying to get to LA so that I can use the leg of the flight back to CHI that actually went thru the useless system." Still waiting for my second call back from the AA supervisor to let me know how her call with her US Air counterpart is going since their f-kd up system won't let me actually get a ticket for flights I booked. Unless these bastards bump me to first class and I see it on paper, I'm pretty much done with them. ZERO stars. read more

So I started my journey off in LA X transferring and O'Hare Chicago and continuing my journey to Milwaukee Wisconsin.. Now I understand it's holiday season and the airports are busy as ever but I can guarantee you this is my first and last time ever fly in on Christmas again especially with this airline.. In LAX California I was scheduled from an 9 o'clock am flight and was changed over to a 1 o'clock pm flight due to their own mistake with my ticket.. OK that's fine. No I go through screening process in getting my coffee and my little snacks to get on the plane with the time 1 o'clock comes around our flight is getting ready to board, five minutes after everyone's on the plane and we're getting ready to take off the captain comes on the loudspeaker and stays that something was wrong with the right side of the engine and they needed to get a new part for it and didn't know how long it would take.. So after about 30-40 minutes of everyone still just sitting on the plane and the captain came back on and said that we were able to get off the plane and stretch our legs if need be due to the fact he didn't know how long the repair was going to take by this time I was already nervous to get back on this plane and fly all the way from California to Chicago.. Now 4 o'clock, 4:40 rolls around and the engine finally gets replaced and they start loading the plane again with passengers, I believe we literally sat on the run rate for another 10-15 minutes before we finally took off.. ((On freaking believable)) By this time my patients are starting to wear thin because I've been in the airport since 730-8 o'clock and I've been dealing with nothing but long lines, delays and problems with our aircraft and I payed 3-400 dollars for basically a day of headaches just trying to get home for the holidays.. However my troubles weren't over yet be time we got in Chicago it was already going on 10 o'clock a lot of people missed their layover going to their final destination so they put a lot of people in hotels with food vouchers I received a taxi voucher due to me refusing to pay another damn dime to theses people for their tackiness and of course they paid for everything.. By the time I left the airport it was 12 o'clock, I didn't have my bag to be able to take to this hotel ((WHO DIDNT EVEN PROVIDE A SHUTTLE)) and freshen up after a long day of being in the airport and then I have to be up again at 6-7 o'clock to do it all over again just to make it home for the holidays!! All I'm going to say is screw this airline thanks for the experience but never ever ever never ever ever will I fly with you again id rather keep my 3-400 and fly with who I'm use to flying with!!!! read more

I don't know if this is the airline's fault specifically, but when I get the mobile boarding passes, it takes even longer to get through security because less than 20% of the lines can read the passes. I don't fly a ton, but American flights tend to be the most problematic for delays, especially from smaller airports. Additionally, the planes are beat down and noticeably so. And they don't offer soda for beverages on short flights. You get the choice of tepid water, warm apple juice, lukewarm coffee, or hot water. The connecting flights always seem to be at the opposite ends of the airport, like I'm going to have time to spend money when rushing from Concourse to Concourse because we were 30 minutes late getting off the ground initially due to unspecified issues. read more

American Airlines plane, Flt# 2098 sat on the tarmac in Chicago for over thirty minutes causing me to miss my connecting flight. I ran to my connecting gate. The door had just closed. I knocked on the door, letting them know that I was outside the door. I complained to a supervisor who informed me that it was my fault for choosing a narrow window between arriving and departing flights. I informed the 'supervisor ' that I had to choose what AA provided me. As a passenger I don't get to pick my times for connecting flight . No, she says, 'The fault lies with you.' I guess the AA drop in ratings,falling from fifth to sixth, among domestic airlines was my fault too. AA has got to be the worst airlines ever. I have directed my company COO, when company travel is involved to choose any airlines but American Airlines. read more

0/5 stars. All the flight attendants had an attitude and were very rude. I would pick any other airline over this one. Very unprofessional.

We flew from Chicago Ohare into San Francisco. After boarding the plane, we sat for 30 minutes while they attempted to fix a fuel leak. They ended up not being able to repair it, so we had to unboard. The staff/pilot kept us in the loop the entire time and were very apologetic. They passed out free headphones to everyone as well. As soon as we unboarded, they had a new plane ready and we immediately boarded again. Things happen and I'm glad they caught the fuel leak while we were still on the ground! On the way home (San Francisco to Chicago), somehow our flight was overbooked. They offered to check in luggage for free and offered $500 vouchers to anyone who wanted to wait for the next flight. If you have the time, $500 for doing nothing sounds good to me. Our flight was 4 hours so they came around twice to offer free beverages. Food items were available for an additional fee. We watched Ironman 3 on one flight and I can't remember what was playing on the second. Overall the staff was friendly and really kept everyone informed on what was going on. I would fly American again for sure. read more

Here is one for you... Cleveland Hopkins International Airport American Airlines Horror Story After leaving my daughter's audition for the Cleveland Institute of Music, we arrived early for our flight back to Chicago. While the self-check-in kiosks are great and fast, sometimes you actually need to talk to a real person. Enter surly American Airlines employee #1. I asked her if the kiosk would allow me to check and see if we can change the flight and book ourselves on an earlier flight. Her response was, "I don't know, try it and see." And see I did. For anyone wondering the answer to just that very question - it is YES. You may book yourself either as a stand by for free or get a guarantee on an upcoming flight for a small change fee. Just insert credit card - see, great and fast! Originally booked on the 7:55 we got ourselves some of those great paid-for "guaranteed" seats on the 5:30 flight. Delighted to be going home earlier we settled in for a short wait to board the flight. Happier still when our names were called to come forward and receive our paid-for "guaranteed" seats on the 5:30 flight. We boarded the just-flown-in Embraer and settled in for the hour and a half flight to Chicago. Just as the safety presentation was ending the captain came on the P.A. to let us all know this just-flown-in and checked out Embraer had a "fatal flaw" and we would be deplaning and waiting further instruction back at our gate - I only pray that anyone on the flight that just landed was not in earshot! FATAL FLAW????? FATAL?! Really? Within minutes, the announcement comes that they will be cancelling the flight and we will all have to be re-ticketed on another flight. I immediately call American Airlines and get a reservation supervisor on the phone. Enter surly employee #2, I have had enough experience with American to know that your ordinary, run-of-the-mill reservationist is simply not skilled enough to rebook me on my original flight - what was I thinking? I immediately ask to speak to the supervisor. Enter surly employee #3 who reluctantly notes in the "system" that I am to receive two highly-coveted seats on my original flight - thank you reservation supervisor. So, back on my original flight, which, as luck would have it, is the last flight out for the day! I bring my original boarding passes to the gate agent and request that they simply issue me new boarding passes for the next flight. Enter surly employee #4. I hand the gate agent my boarding passes with all the information clearly printed upon them and she says to me, "Where are you going?" We exchange the whole question and answer thing only for her to hand the passes back to me and she says, "Don't worry about it we will call you later." They never called. I found another agent, got my new boarding passes and I ask, "Since I didn't get my paid-for "guaranteed" seat on the 5:30 flight, will I reimbursed my $100?" I was told, "I don't know, you will have to call customer service." Hello! You are in the service industry! YOU ARE CUSTOMER SERVICE!!!!! Recession or not, this country is still clearly over-employed! The best part is that as I sit here in the airport, writing this at 7:05 p.m. they are announcing that the 7:55 flight to O'Hare International Airport will be delayed - that is all. Nothing further. read more

Worst airline in the world. PERIOD. Two delayed flights for over 4 hrs and two cancelled flights. This all happened on a business trip that was supposed to be flight in Wednesday come back home Thursday. The best part of it all, is not only the apathetic behavior of its attendants but also the fact that the most us just get is a bag of pretzels and a cup, A CUP of water. Finally, the part that makes me feel better is that the planes are usually delayed to maintenance problems, very comforting, if you can feel my sarcasm. Never again, and spreading the word. read more

I don't think there are enough negative words to describe how terrible American Airlines has been since the merger with USAirways. read more

Reasons to NOT fly American: 1.Mechanical problems they found out that can't be fixed only after 30 min after we all got boarded. 2. Next flight they were able to offer got announced officially within less than 1h prior to the flight, in the mean time they forced you to stick around the gate, no other way to keep you updated. 3. Demanded to check in a carry-on even though they had plenty of room in the luggage drawers. 4.Lost connection flight. 5. Arrived finally to destination without the luggage. 6. Baggage claim desk...no one there for 30 minutes to file a claim. 7. Written note that the luggage will arrive 2 h after landing..Lost luggage arrives SEALED 5h later...with all the money stolen from the forced checked carry-on. Very disappointed!!! Is this how American rolls????? read more

Super tiny leg rooms for 737-800 regular fare seats, paid extra just for window that don't provide views since it's over the wing, what a freaking ripped off, would offer .5 star instead of 1 star, what good is seat belt if u whole body is stuck in u seat and your knees against the front seat read more

American Airlines - So much for the regular fare leg rooms - Airlines Near Me - Chicago, Illinois

Zachary at the gate counter o'hare flight #AA3043, gate L4, heavyset Hispanic with shoulder length hair was blatantly rude. I was looking for info on a connecting flight for fellow passenger. I ran from my terminal to make the flight all he would tell me is he would not hold the flight, bad attitude all around, fellow passengers in my flight agreed. He then came onto the plane to stare me down. When asked for his name he would not provide his last name. I would hope to hear from American Airlines regarding the issue. "Of all the choices, thank you for choosing American Airlines" if you believe what you say please give me a reason to continue to do so. I have to give credit where credit is due, the reason for 2 stars and not 1 is Jasmine the flight attendant was a pleasure to deal with. read more

I really hate American Airlines. I was one of the last to board and without even checking if there was overhead space. They just took my carry on and I won't get it until i get to Brazil. I told them I have my laptop in there and they told me to take it out and now the suitcase is empty and I am carrying my large backpack and my computer instead of being able to put everything in my carry on while running though the airport in Dallas to connect to my flight for sap Paulo. And then to board the plane with more then enough overhead space. This would never happen on united. I tried to explain but they wanted both of it or to even check for space. It would be one thing if Dallas was my final destination. Come on people, can't you help me make my international travel a little easier? I have a system!!!!! read more

Worst customer service I've ever experienced. My husband and I were at the terminal and in fact at the gate that was printed on our ticket less than 2 hours before departure... However, no gate change announcement was heard nor did we hear our names paged over the overhead... By the time we realized that our flight had changed gates, they had shut the door - 10 minutes early mind you... Which is silly if you knew people were checked in! And what did the representative have to say? "I paged you pretty loudly, you should have heard it. Why didn't you check the board?" Not helpful and attitude not necessary... They also told us to try for standby seats the next morning when we had to be at our destination that night. Will avoid ORD and American Airlines from now on. read more

If you are a professional person flying first class DO NOT FLY american. It is the first airline I have encountered where a first class ticker does not give you access to the lounge. Make your first class flight on any other carrier it will give you a better experience. When I asked the counter person why someone would fly first class with American her reply was "for the in air amenities" You can get those on any other carrier and a good preboarding experience. Be a wise consumer! read more

So, $230 to hit a cancellation button and the opportunity to now sell that seat to another customer thus making 2x the airfare. And keeping the $97 AA so graciously "refunded" until I can/want to purchase another AA ticket. They're out of your minds and have now created a very LOYAL SOUTHWEST AIRLINES fan. I will NEVER even consider AA again, ever. #americanairlinessucks read more

Horrible airlines... Been flying for more than 30 years... All airlines have issues... But American is hands down the worst many delays for broken planes every flight over booked numerous gate changes.. The staff is very insincere. Do not use.... I'll walk before I get on another American Airline flight read more

American Airlines - Confusion at American Airlines - Airlines Near Me - Chicago, Illinois

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Oh American. What an abusive relationship we have. Me, the codependent victim. Two hour delay, no updates, middle seat and checking a regulation bag from a very terse gate agent team. All this for a status flier :-/ When the high point is the USB charging port, this is a very expensive phone charge. Oy. #aa47 #ORDtoMSP read more

American Airlines - High point. Many lows :-/ - Airlines Near Me - Chicago, Illinois

My family of four had travel plans to Orlando, Florida on Tuesday of this week. I had emergency surgery that forced me to cancel those plans. We did not buy flight insurance so we were told by American Airlines that there would be a fee of $200 per person per ticket to change those flights. My wife wrote an email explaining why we had to cancel and American responded that they would waive those fees. I need to tell people this because they did not need be so generous or even do it. Restores my faith in people and businesses. Thank you and Go American! Chris O. read more

Always a delay! No explanation and AA doesn't care if you have a connecting flight!!! Fly anyone else I am sure it would be better!!

I've had the worst service today with America Airlines out of all Airlines I've used. I have had over 4.5 hours in delays all for maintenance. One leg of the flight, AA 2896 from Omaha to Chicago was delayed because of water and toilet issues. The next leg, Chicago to Knoxville, was delayed yet again for maintenance issues another 2.5 hours because yet again maintenance issues. I don't fly American because I want to but because I have to. If Southwest serviced Knoxville I'd be with them in a second. In my opinion it seems American not to really care about its flying clientele. read more

Best, and worst flight! Fast and easy boarding. Relaxing 7:00 am flight out of Tampa to ORD this morning with minimal turbulence made it easier to deal with no luggage to claim at baggage claim. Attendant at baggage told me my bags would arrive on the 2:00 pm flight and will be shipped to my house today. Inconvenient and disappointing. Still waiting for my bag, with all of my personal belongings American! read more

American Airlines - Airlines Near Me - Chicago, Illinois

I've flown with American since I can remember and have always had a carry on? For the first time EVER I HAD TO CHECK MY BAG in??? This is such an inconvenience?! Especially when you start boarding from groups starting with 1??? You would think that groups would be called by there seat arrangement and not groups, since group 1 is usually first class! Get your stuff together American . read more

Never fly American Airlines on a red eye. I have yet to be on one that leaves on time, number one. Number two there is aways a crew issue. We are gesdedback to the terminal because the pilot exceeded his hours! REALLY, why the hell did he get on the plane in the first place! We'll lucky to leave tonight. Boo to you Capt. read more

I am actually an AA fan... I have been a long time cutomer and always choose AA over the competitors... but* *damn, when you f*ck everything up for your LOYAL clientele, do you think that you could say, "I'm sorry" ... and those uptight flight attendants, yes, we all know they are there for our safety first, but how about a smile? Lately I find myself searching for any international carrier I can find... uh huh, a sign of the times. read more

Reviewing airlines is like shooting fish in a barrel. Its quite easy to give sub-par stars. And most airlines deserve it (I'm looking at you, United.). But I have flown three times in the last couple of months on American, and have been so pleased with them, that I can give them a 4 stars. If I had written this review last year, I would have given them 1 star. What changed? Really, nothing but luck, but I only flew once with them last year, and with quite a few trips this year with them, their history in my eyes have been exponentially better than United (which I've dealt with always in the past). Ok, so air travel isn't what it used to be. Yea, I'm getting old, but it really isn't. I used to love to fly in the early 90s when I was a kid (maybe being a kid put a rose colored tint to my memories), but everyone was so much nicer. Now, you are lucky you even get a acknowledgement (again, I'm looking at you United), let alone a smile. Early this year, while traveling to Colorado for skiing, AA had the best prices. When I booked, they offered a sweet deal on the Credit Card (30k points and $100 cash back). Well, since getting the card, which I find very useful (priority boarding), I've been using AA more frequently. It also helps that their prices are competitive. And using their miles is really nice since you can apply it to one leg if you choose (say you don't have many points, but enough to at least pay for one way journey (like when I used to go to Alaska and saved mucho dinero). But besides all that, every time I've flown recently, I've gotten nicer stewardess who smile and/or make conversation. One even who had a great sense of humor and complimented on my bag. Its those little things that make flying (which is a commodity as riding a bus nowadays) much more pleasant. It even helps (somewhat) alleviate the lack of food/snacks/up-charges and lack of seat room. Even when I made a really stupid move and forgot my passport (which I admitted to the CSR at the AA desk in O'Hare), she was able to push my flight to an hour later (no charge!) while I had a taxi drive me to my apartment to fetch my passport. I had to make the flight in order to make it on time for the cruise. OMG, I give props to this taxi driver (and will have to write another review)... he might not have been talkative, but damn, was he fast. I got home in Ravenswood and back to O'Hare in 1 hour; I was a bit car sick, but I knew he probably saved my ass from a huge mistake. He even settle for less money in cash even though I insisted in paying a big tip! read more

I'm not going to lie, American/US Airways let me down a little bit last week. We booked last minute travel (a 2pm flight at 6am the same morning) on December 28th for 6 passengers. That part of the process was easy, and for that last minute, not horribly expensive (less than $500 round trip per person.) Our route down to Fort Lauderdale included a connection in Charlotte, and both of those flights were AA operated by US Airways. Flight 470 from Chicago to Charlotte was fine - no issues along the way, with the exception of a mandatory roll-aboard carry-on check if you were seated in Zone 5 (none of us were so it was not an issue.) We arrived in Charlotte to a small rolling delay, no problem there. The problem I had was that on Flight 2074 departing Charlotte for Ft Lauderdale, I encountered the biggest Bitch with a capital B of a flight attendant that I have ever had the displeasure of flying with. She was horrible. Rude, rude, rude. We boarded, and were sitting toward the front of the plane (row 11 I think?) and when we boarded, the overhead compartments nearest us were closed. Now, I've been flying for many years. When an overhead compartment is closed, that means it's full, right? Right. So, I sat, while my boyfriend took our two roll-aboard's and proceeded to move back ONE aisle to put them up. This is where the bitchiness began. She BARKS at him "WHERE DO YOU THINK YOU'RE GOING?! WHERE ARE YOU SITTING? YOU HAVE TO PUT THOSE WHERE YOU SIT!" So he says, well, they're closed. She opens them, they're empty. How does this even make sense? Then, she gives him super attitude and tells him he's only supposed to put one up, and the other below the seat. That's where bitchy Valerie jumps in and retorts "He has his and my bag there. Those aren't both his." She shut up a little, but her bitchiness with other passengers was apparent. If you don't like being a flight attendant, get a new job. It's that simple. Our flight home was AA 1074 direct from Ft. Lauderdale to O'Hare on December 30th. It was also delayed... and we sat on the tarmac for what felt like FOREVER before actually taking off. The issue I had with this flight is that it was WARM. It was unusually warm. Hot even. Sticky sweaty, and not in a good way. We were sweating bullets. Flights are usually cold. I was even sitting in the window seat and I was shvitzing like a hooker in church. Super uncomfortable. The flight staff was nicer, but it was just too.damn.hot. I generally like American, and prefer them to discount airlines such as Spirit and Southwest. However, US Airways, I am definitely not a fan of. read more

I rarely travel so I'm not that familiar with checking departure time. When my ticket was printed in the check in area, the lady told us that our gate is H12. Same thing also printed in our ticket. I downloaded the American Airlines app and saw that our gate is saying H14. I approached the American airline employee lady in the gate just to confirm that I should follow the one on what it says on my app on the phone. The lady answered with angry voice saying don't follow the one on your phone, look at the monitor on the wall! I was just merely asking just to make sure because like I said , I don't travel a lot but the lady answered with angry tone. I'm taking my family for the very first time to the happiest place on earth and this lady just ruined it. Next time, we're not booking our flight anymore with American Airline. read more

Yes, American Airlines can get you to your destination for less cost, but be prepared to sacrifice for that cost. I recently took a trip to L.A. with my girlfriend. We decided to fly on American Airlines because it saved us forty dollars over United. Let me tell you, it was a mistake. Their customer service representatives are horrible. Not only are they ill equipped to help you with any request you might have, the ones I have encountered do not even know how to convey themselves with any kind of friendliness or concerned manner. It seems that they are just willing to push you on to the next person, and when that does not work, give you a piece of paper with an address to write your complaint. Of course, you can always send an email, just do not expect for them to send a confirmation of receipt or a response to your complaint in any kind of timely manner. I have been waiting for two weeks just for an acknowledgment. Our particular situation arose from the availability to choose seats when scheduling your flight. If no seats are guaranteed, and they will remind you of that over and over, then why give me the choice when I am purchasing. When the flight was changed, so were our seats. When we tried to have them put us next to each other for the flight, they acted like I was asking them for their firstborn. This happened on the flight out AND the flight back. As a matter of fact, the only reason we flew next to each other on the way home is because of a generous stranger who switched seats with us. Further, do not try to extend a trip for business or personal reasons. They will exact a high charge for any and all transfers or changes. Their reservationists also embody their lowest possible customer service standards. I will not fly with American again unless I have to. I would encourage others not to as well. read more

What a freaking joke. I woke up to an email that I would miss my connection flight from Seattle to Philadelphia due to delays 3 hours before my flight. I call in and they change my flight to North Carolina, and an hour earlier. Get to the airport and am told we need to change it again due to delays there so I am in Chicago with a 2 hour layover only to be told as we board the plane it's going to be another 2 hour layover. My fiancé took today off work to pick me up tonight and now has to call out tomorrow because of how late I will get in. Never ever will I fly with this company again. I've never had these issues as long as I have been flying. read more

I booked this airline for my return trip to Chicago from Orange county, California. Economy seating is the same as other airlines, however I found the seating to be more comfortable than United. Service was on par with expectations, so I can't complain there. read more

the counter staff is so rude I was at ord and aus checking in and both places had staff that where beyond rude, unprofessional, and unhelpful. and I was checking in first class. I can not even imagine how they treat coach. I know their union and they know they can not be fired but omg can they treat us like human beings. and not like we where a lower form of life form. Funny thing their mission statement states " American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services. We're dedicated to make every flight you take with us something special. Your safety, comfort and convenience are our most important concerns." It should read we hate you! just want you money and really try to make your flight a living hell. "blank" your concerns and may you the customer burn in hell for even thinking you deserve even average customer service. read more

My flight from O'Hare to Indy on one of the smaller planes was alright; however, when I got off of the first portion of the layover, I had been on Alaska Airlines. The plane landed, and dropped us off right in the American Airlines terminal areas. I was a bit confused. I checked the departures on the TV screen, and I found one that left to Indy the same time as mine was supposed to (on Alaska Air); however, the flight number had changed. I thought it strange, and couldn't just be a coincidence that our plane dropped us off here, a flight leaves the same time as my second flight, and the two airlines couldn't somehow be connected. So I went to that gate, and I asked the AA clerk if the two airlines were associated somehow. She said no, was very unhelpful and uncaring. At a loss for words and not sure what to do, I tried to tell her that I needed help while still seeming like I sort of knew what was going on. I explained getting off the gate, how the flight leaves the same time, all the while, she just looked at me like I was toooootally wasting her time. She then asked for my ID and printed off a boarding pass, telling me what time I should be back (as if I were irresponsible in the first place). She was SO rude, and I was worried that I was stuck in this airport with some ghost flight back to Indy that I'd never catch. I WAS in the right place, even though she made me feel like I wasn't and never so much as flicked a HALF smile at me. All though this (and my two hour layover), the flight was delayed, and they never told anyone- Luckily, I listened to other angry, pissed off people and noticed a new time had been posted (twice, actually). Thanks, but this only makes me realize how much I really like Southwest. If it weren't for the nice flight back to Indy, I'd give this one star just from the rude AA employees at the airport and the total lack of empathy they seemed to have for their customers. read more