The worst! I've been flying American Airlines exclusively for 15+ years as an Advantage member but am done with them after our most travel experience, which was nothing short of a nightmare. Long story short, American stranded my wife and kids overnight in Chicago and San Diego (without luggage) while en route from Indianapolis to Phoenix and I had to purchase them tickets on Southwest to get them from San Diego to Phoenix. As a result, it took them 2.5 days to get from IND to PHX and we lost two days of spring break. The worst of it is that American refuses to offer us any compensation, even after filing several complaints with customer service. American Airlines customer service representatives Carla Roman and Chad Brunstein have refused to adequately respond or take my complaints seriously. Find another airline because this one sucks! read more

Flight cancelled due to maintenance.Tried to pull up old flight for insurance purposes and could not pull up over three days past

I typically don't fly American Airlines, but this was the only option that was convenient for my recent trip. Everything went smoothly until my connecting flight back to Indy. We landed in Philly, and our flight was slightly delayed, but once we got there, I knew I had very little time to catch my next flight. My phone kept saying "boarding in 5 minutes," so I rushed off the plane, only to find out I had to take a shuttle to my gate--which was incredibly inconvenient given the time crunch I was already under. When I finally made it to the gate, I was told the door had been closed for the flight to Indy. The agent said we missed it by just one minute. There were five of us in the same situation, and none of us were informed that the flight was delayed enough that we'd be at risk of missing the connection. How is it that nobody communicated that the flight was running late, especially since it was so close to the next departure? It was extremely frustrating, and to make matters worse, the next flight to Indy wasn't for another 6 hours. They offered no alternative solutions or ways to make up for the time lost. Overall, a very disappointing experience! read more

If I could give zero stars I would. Out of five flights on our trip all but one was delayed. On the last leg of our trip our second flight changed gates 3 times in less than 15 minutes and even the staff had no idea what was going on. We nearly missed 3 of our connecting flights. To top it all off our luggage didn't get on our final flight so we have to drive over an hour back to the airport tomorrow to pick it up. I have never had issues with any other airline. Very disappointed in this airline and I hope to never have to fly with them again. read more

Delay Delay Delay. Plane delayed in Kona due to catering being late. In DFW the gates kept changing to different terminals. When we finally got to the gate we were told that they had to find an airplane and they did not know how long the delay would be. I'll not be flying American on my next trip! read more

American American American. I have so many issues with them in CA but my husband booked with them on Spring Break trip to Exuma, Bahamas. Flights were delayed, cancelled, rebooked and more delays. Unfortunately we are booked with them to Bonaire in June as they are the only flight there and I already have trip anxiety, my husband too. Avoid if possible and if you can't pray pray pray. read more

Only 5 stars because of the outstanding service Kim gave from the front desk! We had a delayed and cancelled flight, and she went above and beyond to help us. Thank you to Kim and the AA team for making our trip so much easier! read more

Another very nice trip on American Airlines! Took off on time and arrived slightly early. Pilots and FAs were helpful and informative on the flight. Plane was dated, but comfortable. Definitely happy with this flight on AA!! read more

Wow. Realllllly? I paid to fly first class between Chicago and Indy and my luggage was treated like crap? There was the bright red Priority tag on my luggage, yet it was clearly dragged through a rusty mess. No luggage deserves this treatment. Was it the garbage treatment in O'Hare? I don't know. I'm a A Advantage member with status and I'm not seeing a lot of advantage when my belongings are treated like this. First Class, what a joke! American, what a sad state. read more

American Airlines - Treatment of luggage by American. - Airlines Near Me - Indianapolis, Indiana

Fuck American Airlines. The absolute worst airline I have ever been on all of their plans have issues they constantly change gates, cancel flights and have too many delays. I understand delays happen but not with every single flight and too many gate changes. They absolutely fucking suck wish I could give 0 stars read more

After 3 years of avoiding American Airlines, I unknowingly got stuck with them as my connection to Chicago. Only airline with an hour plus long line at the airport. Sweet. read more

American Airlines - My previous tweet at American - Airlines Near Me - Indianapolis, Indiana

So me and my family were going to Shreveport, LA, with American of course. We missed one flight because my aunt had an overweight bag. We can back to the Indianapolis International Airport a few hours later to catch our flight and guess what happened? Canceled until 8:10 PM. So we waited, the Chick-fil-a and Starbucks helped. When we got to Dallas, we missed our second flight. We went to Customer service and we got a cab to the hotel and a food voucher for the 4 of us. Our returning 2 flights on the 21st of April was both evening flights. When we got to Dallas, missed another flight. But when we got to customer service, hotels were fully booked so we had to sleep on the FLOOR. We met a friend who missed her flight too. When we woke up, we were at our right gate until gate change. We were originally at A27 but it switched to C7. We made it in time for our flight back to Indianapolis. Conclusion: Don't fly American Airlines, United is better. read more

predatory practices left me stranded in Chicago O'Hare airport, tried to book back home asked for them to pay for the ticlet since I only got half the trip I paid for. after sitting here for 10 hrs. they stuck me with the cost of flying home...They are horrible!!! read more

I wish I could enter a 0 star rating!! This is the least "American" company ever. Customer service to cleanliness all the way down the product they deliver. It's terrible! read more

The absolute worst airline ever. Hope you're proud of yourself for stealing $700from me. Since when does an airline not allow flight credit toward another flight?? Basically you're stealing from your customers and the way the economy is you should be ashamed of yourself doing that to people. I hope your company fails, and I will make sure I make a derogatory comment on any social media platform and everywhere else I can as well as spread the word to all my friends and family members. Shame on you. read more

Unbelievable. My plane got delayed (because of a fire alarm going off in Dallas) in Albuquerque and I miss my connecting flight in Dallas. I then have to wait 10 hours for the next flight and then it gets delayed 5 times and I don't arrive to Indy until 3:30 AM and they refuse to give me a hotel voucher and I missed my bus because of them. A ridiculously shit airlines. read more

Friends, do not fly American Airlines! I travel weekly and have had their top status for several years. Executive Platinum. I loved AA! 3.5x around the world with them each year. Buckle up for a rant. 07-16 flight canceled to White Plains NY, rebooked for next day 07-17 flight canceled, had to find own way to east coast and rebook rental now from JFK. I arrived, bags did not 07-18 no bags for a week of business at the office in NY 07-19 no bags, countless calls and e-mails 07-20 bags reach hotel. Hard sided bag and garment bag had both been opened and left in rain. All clothes soaked and mildewy-sport coats, dress shoes etc etc 07-21 return home , baggage handler at IND says, "you should've googled us... we have a 1 star rating", as their apology. 07-24 fly to Nashville, work bag missing, suitcase arrived with wheel ripped off and fist size hole punctured through bottom 07-25 return to Nashville to fly home, recover lost bag, multiple flight delays to arrive in indy and BOTH bags are lost! 3 lost sets of bags in 8 days!! Ruined bag, ruined clothes. I emailed customer service and have spent countless hours in email and on phone. If I'm their top tier customer and can't get a response, or an on time flight, or my bags..... how do you think they will treat the occasional traveler? Save your money and travel a budget airline, because American Airlines is broken and doesn't care. Their own employees are fed up and say the only way to reach them is through social media, so here is my experience. read more

Reading through the other reviews, it seems pretty clear that people only write reviews when they have had a bad experience. The thousands of travelers who have no problems, or minimal, don't bother to write about it. The airline did what it was supposed to do. What's to write? My wife made arrangements through American. We had a connecting flight in Dallas that took us to our final destination. We had a connecting flight through Phoenix on the way home. Overall, we had a positive experience. She had handled shopping around for the best deals that would get us to our hotels and when it was time to go, she used one of the kiosks and soon had our boarding passes. We checked our luggage quickly too. I think the only problems we had were due to a problem with the plane in Dallas. They detected a problem and had to bring another plane instead. I was fine since the new plane was 10 seats wide, had onboard charging stations, each seat had its own entertainment screen, and since we were flying to the middle of the Pacific Ocean, the plane was working properly. So glad they didn't take a risk with our safety. Sure, it costs us two hours in Hawaii, but I would rather be alive for the rest of the vacation than take a chance with an improperly working one. Sure, the process of charging for every extra like baggage and full meals adds up quickly, it's the price we drove the airlines to by making the no-frills airlines so popular just to save a buck. It's competition. No sense complaining about it. I don't take a lot of trips, so it is hard to say when I would use American next. But based upon my most recent trip, I would have no trouble flying with them again. Review #2390 read more

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30K Feet . American Airlines has partnered with Zoe's Kitchen for some delicious meal choices . I love the fruit and cheese The Rustic Bakery Flatbreads are yummy ! @americanairlines #zoes read more

American Airlines - Zoe's Kitchen American Airlines - Airlines Near Me - Indianapolis, Indiana

Delay, delay, delay...the new AA way. 95% of my flights these days are delayed. Such a poorly managed company.

Horrible Airlines! They canceled our flight last minute and refused compensation as well as hotels and meal vouchers, despite it being on their website. Inclement weather in April? Give me a break...never using this again. read more

Approx 100 people still waiting for bags over an hour after landing at American Airlines bag claim in Indianapolis. Some very unhappy faces! . This is not the first time it has taken far too long, just the worst! Unacceptable. read more

American Airlines - Bag claim takes over an hoir - Airlines Near Me - Indianapolis, Indiana

Such a garbage airline these days. Flight delays are the norm. Don't even apologize its so common. On-time flights are a unicorn with these stiffs. read more

My daughter and her new husband are heading to Reno for their honeymoon. The flight out of Indy was delayed causing them to miss their connection in Chicago. American has offered to fly them on Monday instead. I looked at the flights out of Chicago and there are plenty tomorrow. Just long layovers on all of the choices. I think American should be offering them lodging for the two nights they are being forced to stay in Chicago. Too much to ask? read more

There was a 45 minute line at the baggage check. Please hire more staff. Thanks for making me miss my flight.

Indianapolis is my home airport. I used American Airlines for my trip to Charlotte, NC. My flight departed and arrived on time with no issues. The flight crew was very friendly and helpful. I would recommend and use again American Airlines. read more

American Airlines - Airlines Near Me - Indianapolis, Indiana

Never flown American and probably never will. Soo many issues! 1. The flight was delayed due to the airplane being in the hanger?? Even the pilot was confused why we had to wait. 2. Did a courtesy check on our bags (2) because the cabin space was full. Upon boarding zone 9- Still had empty spaces. Could have taken our aboard. 3. Asked for headphones twice and on the 3rd attempt the flight attendant said she didn't have time to get them with it being a short flight- WOW 4. Once in Philly we had 20 minutes to unboard and RUN and I do mean RUN clear across the airport to make our connection. Just as the doors were closing. 5. Once on board I noticed the aircraft was dirty! Hands/finger prints and smudges all along the overhead storage bins. The bathroom was out of paper towels. 6. Upon arrival to Indianapolis I was notified my bags did not make it. I was sent a link to provide an address to ship them to. 7. Our bags finally arrived and were rummaged thru and one was damaged. The zipper and seam was broke. This bag had only been used once before. It's an $89.99 bag! So as you can see my trip from Boston to Indianapolis was awful from the get go. From being delayed, to the running thru the airport, to the unattentive attendant, the dirty aircraft and the missing /damaged luggage. I normally fly other airlines Southwest, Frontier, Allegient.... Never have I had such issues. Get it together American Airlines. Poor service. read more

The woman working at the front desk in the indianapolis airport at 7am was extremely rude to me. I asked a couple questions and she snapped at me and made me feel dumb. I will never fly this airline again because I don't want to deal with poor customer service. read more

Sitting in Indianapolis when I should be 3 hours from Maui. The plane my family was suppose to be on from IND to DFW had an issue and the flight got canceled during our Spring Break. This led to 5 hours of sitting in IND and 1 hour on the phone with customer service only to get a flight the next day. Rental car and resort reservations needed to be changed but charges sill incurred. AA customer relations pretty much ineffective and non-sympathetic. Even though it wasn't the fault of AA employees at IND but AA didn't supply enough resources to deal with all of the passenger flight changes. AA customer relations have stopped responding. Note: AA does not have their own mechanics at IND and the contractors that AA hired at IND doesn't stock parts to fix issues with AA planes. In this day with a reduction in the number of airlines it is ridiculous how unresponsive the remaining airlines are. read more

I showed up to check my bags an hour before my flight took off and was told that baggage check for this flight was closed and that I needed to see customer service. I waited in line for a representative for 20 minutes. I was told that I needed to rebook an entirely different flight. The next flight was at 4:50 pm with a four hour layover and I wouldn't arrive in Houston until midnight. My original flight was at 7 in the morning and arriving at noon. I am beyond upset and I feel cheated especially since baggage check should not have been closed for at least another 20-30 minutes. I will never fly with this airline again nor will I recommend their airlines to anyone. read more

I am an American Airlines fan and use them for 90% of my travel needs (business and pleasure) - so it's not a surprise that when I needed to visit Indianapolis for a family event, I booked us on this airline. Our trip from Phoenix was fine and the airline had a wheelchair available for my dad upon our departure just as we had requested. Yea American!!! It was on our return trip that things were a little questionable. The flight ahead of us had some sort of emergency so our plane needed to have the oxygen replaced and American didn't have anyone available to do that so we sat... and we sat... and we sat. We sat for four hours! My dad, being a retired aircraft mechanic, was ready to have a good old fashioned conniption as he shared that this was NOT a four hour job... well it is when you don't have anyone that can do it, I guess. Sadly, the Indianapolis Airport restaurants close up at 7pm so guess what??? While we sat there or hours on end, we also starved. read more

The flight attendants are not useful. They didn't direct people to sit in their assigned paid seat. But confront you with the biggest attitude when you have to sit in another seat because some is sitting in your seat. The plane was not very clean. It looked dirty and dingy and smelled like baby powder. The storage above the seats for carry on is disgusting and beat up. The plane I flew on was a very small aircraft with only 4 seats across each row. I am highly upset with their service and will always stay with southwest. read more

American Airlines in this city has the absolute worst baggage claim service! It always takes about an hour to get your bags. I fly exclusively with them, worst city as far as getting your bags in a timely matter. You need to get it together American.... read more

Schedules are created for a reason; boarding the plane then telling everyone we're delayed for de-icing is very poor planning. I rarely have a good experience on American Airlines, unfortunately. read more

Don't try to board a plane with a car battery, there are specially made rules just for that. All in all the flight was pretty good and did not have any issues with the airline. I would fly with them again especially over US airways. read more

My family and I were Flying to Jamaica from Indianapolis. Our first flight to Chicago was delayed due to fog so we were able to jump on a flight to Miami. Our flight attendant was Kenneth Murphy, and he was the absolute best! He was so sweet and easy to talk to. It felt like we'd been friends for years! He set the bar for our trip, and way exceeded the quality of service I expected on the plane. If your flight attendant is Kenny, you're in luck! It'll be one of the best flights you'll ever have. read more

What a lazy group of people you have here, to hell with the kiosk!!!!! Take my id and print my tickets, stop standing around. Worthless, I will never again use this airline. read more

Yet another FAIL for American Airlines. Last night my wife's sister flew from California to Chicago where she had to change planes for Indianapolis. The American flight in Chicago was delayed, delayed, delayed and then simply Cancelled. After being wait-listed on 3 different flights she finally arrived - except without her checked luggage. The last word is that her suitcase was still in Chicago. If it arrives it will be almost a day late. Communication from American has been non-existent. If she didn't keep calling she wouldn't know anything. American obviously doesn't give a damn. Thanks American for ruining the start of her visit. read more

Sadly this airline used to be good, but post-pandemic it's customer service, on time rating, and quality has suffered greatly. In a recent trip, the pilot and crew were 45 min late to departure, which pushed the whole flight back more than 1 hr. This caused our family to miss our domestic connection from our international inbound flight. The airline customer support team in PHL did very little to help, they offered a $12 meal voucher and told us all hotels were fully booked in the area so they could issue these. This meant we spent the night in PHL airport after traveling for almost 2 days already. The next flight offered to us was not going to get us home for another 2 days! This seems to me that this company doesn't care about its customers or how poorly their service impacts its clientele. In the current era of profit over doing the right thing has made me think twice about spending my hard earned dollars with this "premium" carrier. Hopefully someone from American Airlines management will care enough to fix this culture, or suffer the fate of other airlines which didn't listen to its customer base. read more

Horrible !!! Even your own employees bash you !!!! Horrible all around ! American overbook flights on purpose