Spirit cancelled our flight and caused our family to miss a family cruise that was pre-paid. because they labeled it "maintenence issues" the travel insurance is useless. we were forced to stay 2 days in orlando begging spirit to change our flight home to allow us to leave. DO NOT fly spirit! read more

I decided to fly Spirit airlines for the first time going to Ft. Lauderdale to visit relatives. I can definitely say that I will not be flying with Spirit airlines again. The airfares are cheaper than the other airlines, but there is a catch. They nickel and dime you for everything from the seat assignment to the baggage fees, and the beverages and snacks on the flight. The customer service is nice and professional from the flight attendants and the travel agents, so I will give Spirit airlines praise for that, but the seats are uncomfortable on the flights, and unless you pay for a luxury seat, you have to pay for a beverage and snack. I did get a upgrade seat on my flight to Ft. Lauderdale which included a free beverage and snack, but the seat itself was not comfortable at all. To sum it up, unless you are willing to pay a lot of money for a flight, do not bother with Spirit airlines. Save your money for something else. read more

Indy airport is probably one of the best when it come to checking in for departures. We walked less than 5 minutes to the kiosk and the agent greeted and assisted us was very courteous. The seats were not adjustable but for the cheapest price I won't complain. Everything with Spirit is a-la-carte so if are a minimalist by nature this is the perfect way to travel. read more

Spirit Airlines - Airlines Near Me - Indianapolis, Indiana

Melissa at the gate in Indianapolis.... Completely mean rude and disrespectful. Snatching tickets from people, and kicking people off to the next flight. People were taking videos of her and I wish they post them. Do not fly Spirit. It's worth the extra $ for Southwest which after paying for ONE bag there and back on spirit you end up paying the same and Southwest employees must have been trained with the chic fila crew because they are super nice. read more

I was confirmed and checked in for Spirit Airlines flight #1728 on April 16, 2022 from RSW to IND departing at 2:00pm. The flight was cancelled at 3:15pm which caused me to purchase tickets on Delta. Meanwhile they said the flight was rescheduled for Easter Sunday at 6am. Then delayed till 7:30. We were given food vouchers that businesses in the airport would not honor unless printed out. read more

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Will never fly Spirit again! So many people feel like they've been abused! $99 for a bag to be checked at the gate! A bag that is 1/2 inch too big with hardly anything in it! Shame on you Spirit! read more

This was my second time flying on one of the "budget" airlines, and I have to say, it makes me yearn for the old days. Flying on Spirit, where essentially nothing is included in the price except the seat itself, makes me feel like I'm an unwanted parasite that the airline is trying to shake off its body, like the way a dog shakes the water off, after coming out of a lake or a swimming pool. I realize that these cutbacks are usually blamed on things like inflation, increasing jet fuel costs and more expensive labor costs. But, I get this sneaky suspicion that those aren't the real reasons. I kind of feel like Spirit has always wanted to be this way, inflation or no inflation, just to send us a message that they're in charge. Kind of makes me want to find a different mode of transportation. Anyone else feel this way? read more

Cancelled flight 2 hours before with no reason and recourse Christmas Eve They knew that they would all day read more

One of the cheapest ways to get anywhere if you are traveling without luggage. Definitely a go to airline for people with a spirit for adventure on a budget. read more

Spirit Airlines - Flying with Spirit - Airlines Near Me - Indianapolis, Indiana

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Spirit airlines has the worst customer service!! I paid for a "Big Seat". I approached the gate to board and they basically shut the door on me. They seemed to think it was funny and refused to let me on my flight. They had horrible attitudes and were not in any way sympathetic or compassionate. Enma at the gate in Indianapolis is a heartless mean human being. Wow! Completely shocked at the way I was treated. I'm starting to wonder if they get bonuses for turning away passengers. They refused to refund the flight or credit it for a future flight. Beware of this airline. read more

I just wanted to post a pic of the seat back tables. Hilariously small. This is what you get with Spirit. read more

Spirit Airlines - Seat back table - Airlines Near Me - Indianapolis, Indiana

Recently tried Spirit for the first time. Overall the flight was okay. Spirit serves a purpose like any other thing does. If the ticket plus fees save you $100 or more dollars it could be worth it. I recommend that you sit up front and fly early. The drama usually happens the later it gets & on the back of the plane. Also would suggest that you have everything you need because they not helping without a fee. Make sure you can make the flight, check in on time, able to check in at the kiosk to get your boarding pass and tags for bags if you have any to check. Spirit is very specific about their bag sizes & weight so make sure that you have the right size. You could go to your local airport to verify your luggage fits in the space. Your checked bag cannot be over weight if so that's an extra fee. Make sure the checked bag is under 40pounds. Lastly, refreshments & internet, services come at a fee as well. The first 4 seats seem to be their first class without the curtain & superior service. All my flights were delayed as well so be patient. I think the employees of Spirit make the most the announcements due to the people being impatient. Safe travels read more

Airplane breaks down and staff says they will provide a room for me and my minor son. We go to the only hotel choice they gave us and it is booked full. I call and am on hold for 20 minutes + at a time to total about an hour and a half of my time on the phone. In between they say they will resolve it and call me back. Every time they say this, they keep sending messages that I have a confirmed room at the same hotel that is booked up. We ask the hotel again and again and they are as perplexed as I am that Spirit keeps saying that. I get the run around again and again for hours and finally I have to search around for my own hotel room at my own pay. At this point the customer service representative does not care and hangs up on me. read more

Horrible airline and service!!!! Seats are basically ironing boards with seat covers. Staff is rude and uncooperative. Get what you pay for!!! read more

Seats are beyond uncomfortable, tiny tray table, and no room around you. Spirit advertises affordable flights but then they charge you an insane amount in fees, adding luggage, and purchasing a seat. If your bag is over 40lbs they want to charge you $80 in addition to what you already paid to have a checked bag. At the end of the day you end up paying the same amount or more that you would for a flight on another airline. The only way this airline would make sense is if you are traveling alone with a backpack. Other than that I wouldn't recommend flying Spirit. read more

The blonde short hair lady named Melissa is very rude and wanted to search me and telling me I have to take my jacket off and place it in my personal item, it won't fit so she made me pay for a carry on item for my jacket. I was not the only one she did this too. One lady had to remove 1/2 her stuff and still paid a carry on. This is the last time I'm flying with them. She was search in other people's bags even a medical bag telling a lady that had a medical bag that she could not bring it or she will be charged for a carry on. This is a person I would not want to be working for my company. read more

DO NOT fly this airline!! Spirit airline lost my luggage, found it, then it was completely damaged to the point where it cannot be used. I followed all the proper advice I was given to file a claim, and now I'm getting the runaround and was told 3 different things from the customer service number (1-855-728-3555), the baggage claim number (16789732402) and the ticket agents at the Indianapolis airport. i am out hundreds of dollars and I got terrible customer service over the phone. I will never fly spirit airlines ever again and am about to go online and post a bunch of negative reviews. i hope someone who cares gets this and can rectify the situation. read more

Within a week of booking, my flights were changed multiple times with as much as 12 hour difference in departure times. Their customer service was horrible, stating there is nothing they can do as the flights I booked are now canceled. I am canceling and booking with another airline. They should not be in business, absolutely horrible. read more

I just took a flight from Oakland to Indy, and all I can say is, this airline enjoys literally torturing its passengers. I spent 16 hours traveling 2300 miles from Oakland to Indy yesterday due to a delayed flight causing missed connecting flights. And of course they lost my luggage even though the gate agent who rebooked my flight assured me that it was on its way to my final destination. For those who don't know, Spirit is a do-it-yourself airline. Get your own boarding pass and luggage tags, weigh your bags and of course, find your own damn bags when they are inevitably lost due to your rescheduled flight. Pilots don't show up, flights are held for hours due to burned out lightbulbs inside the cabin, etc, etc. Even if you're standing in front of an actual agent, they'll just tell you to go to a website to make a claim. I went back to the airport today because I was notified my luggage was located and on the next flight from Newark tonight. 4 hours and $18 in parking fees later, I receive a notification stating that, oops, they hadn't actually found the luggage after all. We're so sorry and please be patient my ass. DO NOT FLY SPIRIT AIRLINES unless you are a masochist who enjoys flight roulette. Maybe your pilot will show....maybe not. Regardless, your flight will be delayed because someone else's didn't. The Tik Tok parodies are actually true. You have been warned. read more

very unprofessional at the gate. rude and condescending just trying to make an extra buck. honestly better off paying more for another flight because you'll end up paying anyways at the gate! recently learned it's because they get commission so they are looking for any little thing to charge you for!! read more

This was by far the worst airline I've ever used in my lifetime. I traveled with my Mother and two sons to Punta Cana from Indianapolis, IN. Not only did they charge us $500 for 3 checked bags but my Mother had a carry-on that fit in all the sizers and they still charged us for that the same as a big checked suitcase. To top it off, I unpacked and a Spirit Airlines employee opened my suitcase and stole ALL of my jewelry! I have never in my life traveled and it turned out to be such a disaster b/c of the airline. NEVER again!!!! read more

We will never ever book another trip using Spirit Airlines, it was a total nightmare. They didn't bother to tell us we had to pay to get our bags on the plane, and that we were only allowed 40 pounds per luggage. We ended up paying $161.00 just to get our bags on the plane, and everything was a charge. It was the absolute worst trip ever. Save your money and time by not even thinking about using this airline, they suck. read more

HORRIBLE!!! Will never fly this airline again and will be sure to tell everyone I know the same. Spirit lost my luggage that was checked on time in Vegas. Unfortunately for me I had prescriptions in my bag as well. I filed the luggage report in Indy and found out later the report was never even put into the computer. I have been given the run around and offered no assistance in locating my bag only been told "good luck in finding it". I just continue to be given different phone numbers to call myself, however they don't ever answer their phone. Don't fly Spirit if you value your belongings or time. Not worth the "savings" read more

I know they don't care but... we are on a practically empty flight. The flight attendant said we can't change seats because of weight and balance! If they can't fly a plane after people change seats they need to shut down! The worst part is the guy next to me sells like he hasn't showered in a week and smokes a carton of cigarettes a day! read more

I wasn't told about the pet carrier restrictions when I added my pet to my flight I had to pay 35 dollars for a soft carrier and 60 dollar to have my carrier as a checked bag. I also wasn't made aware service pets fly for free and her one way trip costed $110 plus $35 for the bag + $60 Pissed read more

The scam never ends with this airline. You spend 20 minutes online booking your flights, and, while your credit card is processing, guess what? Your prices went up. So you get to pay $200 more, or start at the beginning. This is a deliberate business practiced instituted to chisel customers. They are a dirty player in a dirty business. read more

Horrible customer service. Don't use this airline, I went on a trip only because I could book through Spirit for $133 and then they canceled my flight hours before take off due to "weather" leaving me stranded across the country with the only options being wait 3 days for a new flight or get my $133 back. Never mind the fact that every other airline is still running but costs $479 now that it's last minute. The supervisor Laleta wouldn't help with the extra $346 I now need to get home in time for my job nor would she explain what "weather" affected me when it was 70 degrees and blue skies. read more

ABSOLUTE worst airline I've ever flown. I understand a flight delay, but pushed my connecting flight to the next morning at 11:30 AM, and the customer service rep hung up on me because he "couldn't handle this phone call" absolutely ridiculous. Wouldn't allow a refund either. Someone needs to do something about this read more

Worst airline ever!!! Never flying with this company again! , I've had 5 time changes in one day!!!

One thing they need to work on is over booking flights and customer service. You get what you pay for but for them to leave you stuck in another state or tell you they can get you to a state near you is vety unacceptable. Very very unprofessional and I will never I mean never buy from you guys and will warn anyone who is about you. With a the things you charge for try sending your workers to a customer service class and tell them all to kerp the same lie, because as we got our flight to Chicago even though I should of been going to Indianapolis one worker told us it wasn't weather related. Smh piss poor service thanks for nothing. Shouldn't even have 1 star read more