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    United Airlines

    1.7 (32 reviews)
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    Photo of Aileen C.
    1614
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    7 months ago

    Helpful 7
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    7 months ago

    Helpful 24
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    1 year ago

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    1 year ago

    Last two flights took triple the planned duration, a hundred excuses and no recourse for the customer. Pitiful organization.

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    3 years ago

    Helpful 1
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    5 years ago

    Below average service. Sat on tarmac for over an hour. Employees have poor etiquette. Try Southwest.

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    Photo of Greg T.
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    9 years ago

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    7 years ago

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    Photo of John S.
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    7 years ago

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    9 years ago

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    13 years ago

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    14 years ago

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    8 years ago

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    11 years ago

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    13 years ago

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    9 years ago

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    Photo of Bethany O.
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    11 years ago

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    10 years ago

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    Photo of Bob C.
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    12 years ago

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    7 years ago

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    13 years ago

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    11 years ago

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    8 years ago

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    11 years ago

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    9 years ago

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    Review Highlights - United Airlines

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    Frontier Airlines

    Frontier Airlines

    1.4(45 reviews)
    14.6 mi

    okay look, the fees for a carryon shouldn't be more than I paid for the flight. 100 some odd…read moredollars for a carry on when the flight was about 90$ is criminal. highway robbery. safe flights. comfy enough for the flights. cheap if you don't have a carry on. the staff is nice, and polite and try to be as accommodating as they can. however they do have to enforce the rules of their corporate overlords.

    My experience with Frontier was disappointing from start to finish. The customer service at…read morecheck-in and during boarding felt passive-aggressive and unprofessional. Instead of helping passengers, staff seemed more interested in publicly shaming people over bag sizes and carry-on policies. Multiple times, employees used the microphone to call out passengers for having the "wrong" bags in a tone that felt condescending rather than informative. During boarding, staff would interrogate passengers about what type of seat they purchased, as if it somehow justified how they were being treated. The entire process felt hostile and unnecessarily confrontational. I understand that airlines have policies, but there is a respectful way to enforce them. Frontier's staff made customers feel like an inconvenience rather than paying passengers. Traveling is stressful enough without being embarrassed or talked down to in front of a crowd. There are plenty of airlines that manage to enforce rules while still treating people with dignity. Based on this experience, I will not be flying Frontier again and would not recommend it to others.

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    Frontier Airlines
    Frontier Airlines - Empty check in area with a lame sign that shows the time for check in

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    Empty check in area with a lame sign that shows the time for check in

    Southwest Airlines

    Southwest Airlines

    3.1(123 reviews)
    0.0 mi

    Flying is miserable, but I had as good of an experience with Southwest as one could hope for. And…read moreflying Southwest out of Indianapolis is good because there are quite a few options.

    Today is the day I realize that Southwest is no longer customer friendly and is just business. I…read moreput up with delays, many out of their control, but when I book at a specific fare for a specific itenerary and don't receive that service. There is never an accomodation made to raise the level of experience past that. BASIC FARE customers BEWARE! I booked a roundtrip for my mother, which we had to modify just the front leg of the trip. Southwest cannot accomodate that and requires cancellation of the entire round trip. If I had book two individual one-ways, not problem. This is nuanced games and legalize to make a buck. I really hope to see 1) Department of Transportation evaluate this going forward, 2)Hope some law firm would lead a class action regarding this type of practice and 3) Customers rise up and make sure that you shop for a new airline. I suspect it is the same at many. Southwest USE TO have a friendly customer facing, how can we SERVE business model. No longer! Sad to see this model of business innovation change from "We are not like most people" to "We are just like everyone else." Dont be fooled by your status they hand out, the extra leg room, and the wonderful pistachio gimmicks. I have flown for many years with SW and had become loyal. But, now I will be much more discerning about which flight and airline we will be flying with. To Southwest, Loyalty is only a catch phrase and one way street, it seems. It will take a long time for you to win back your advocates after you alienate them. And, many other customers will now here about the recent times of less than service vs the years of service that exceeded. As Gas Prices Soar due to global conflict, Southwest has a chance to stand out versus be like everyone else. Copy and pasting this to my best 100 friends. Ripples of opportunity to have Southwest make an impact or prove who they are. I am expecting more Corporate Greed. Sad to say that I used to be a great advocate of this company, but today I can no longer advocate for Southwest. Today, they are in my mind... the LEAST Customer Friendly Airline. Business is about creating service that people want, not need. We can do better!!!

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    Southwest Airlines - No charging ports..

    No charging ports..

    Southwest Airlines - D' all important USB & C plug port SWA T 8-13-24

    D' all important USB & C plug port SWA T 8-13-24

    Southwest Airlines - D' all important USB & C plug port SWA T 8-13-24

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    D' all important USB & C plug port SWA T 8-13-24

    United Airlines - airlines - Updated June 2026

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