After many, many, many delays to get back home at our scheduled 10pm arrival, we finally got home just as the sun was rising. If arriving at the airport in the early morning hour wasn't bad enough (with everything closed...even the taxi stand) just to find out American had lost most of the luggage on our flight, including ours. Now we get to stand in a long line for lost luggage with only one person to help. Actually I'm glad they had at least one person to help. After filling out the lost luggage forms we headed out to grab a taxi. No taxi's at this hour. WHAT! So what is a person to do? You download the Lyft app. There were only a few cars available at that bewitching hour so we just stood at the pickup spot, and waited, and waited finally a nice old man picked us up and got us home....finally. With American Airlines you will find really good prices which you have to take in account that their planes are old, dirty, cramped, and low on amenities. The flights were overbooked so every seat was full. American chose our seats for us you are unable to choose your seats on this flight. WTH! I wanted to sit next to my travel companion, not some stranger. We noticed at every gate there was a list of names on standby. I know there is staffing shortages, but come on...don't over book and clean your planes! read more

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American Airlines is not my favorite airline but I purchased a ticket from Expedia, and the prices were pretty good. American Airlines staff provided good service but the only con I have to say about American Airlines is that you have to pay for Wi-Fi. read more

If I could out negative stars that would be better. Do not ever fly with this airline. They will make you late to everywhere you need to go. They will loose all your luggage and you'll be lucky to even get to the correct location. The lack of customer service and care and concern for their customers is astonishingly low. After a month of arguing with them they still have my toddlers car seat and won't pay for a new one and instead send me their policy links. When you request a manager they will refuse or reject you constantly. They are hands down the worst experience I have ever had with any airline and if this review helps at least one person not fly with them then its worth it. read more

Very unkind check-in and gate minions. They truly live up to their reputation here and clearly have no desire to improve. Feel sorry for them. They have so much ability to make things pleasant and yet go out of their way to impose their unhappiness onto their passengers unless, of course, you're paying first class or are a premier, elite, zillion miler. read more

UPDATE - I received word that I may book by March for a future travel date. Thank you, American, for being reasonable. I am giving three stars because I have not booked yet. I will increase the stars once the booking actually happens. read more

Disappointed. Delay after delay, not weather related. Little to no information. Airlines need to do to not leave passengers stranded. Delta is superior. read more

It's the worst never fly American Airlines they delay our flight until six. We missed our other flight to this and I is so trash. Never fly American Airlines. I have bin on American Airlines before, and the staff are so rude read more

When I booked with Expedia on 5/28/24, I listed my daughter Madison (as on her drivers license) as Madi on her tickets. This triggered a TSA error when we flew from Salt Lake to Newark with American Airlines. American fixed the problem in 5 minutes at no charge. I wish I could say the same for United Airlines out of Newark 5 days later. Corresponding 1-star review can be found on United Airlines' Yelp page. read more

For sure the absolute worst airlines to use if you're traveling to Utah. First off they hardly have a presence and to find your bags on arrival is a task. More importantly the supervisors and management lack customer service skills. Jennifer the supervisor gave me lip for 30 Minutes over my bag being 1lb over the limit. I put the bag on all three of the AA scales which were all off 1-3 pounds. Supposedly the supervisor had a manager that never came. At the end of the day if she checked my record locator I was allowed an extra bag which would have made things much easier. Maybe if the scales were calibrated they would weigh correct. James the manager who a later found seemed to care less about the situation. Smirked and walked away. . read more

who at American Airlines thought it was ok to put cameras in bathrooms. if the 9 year old should habve know there was a camera in the lav, then they are saying all should expect that type activities in their planes. I just fail to understand how they can accept this excuse. how do we ever trust not to be filmed. when they tell us we should be expected to be recorded. read more

From the start of our travel(avp to charlotte,Charlotte to denver) delay x3)until the end we were delayed (slc to ord) ord to avp. Now ORD to ABE Had to go to another airport and missed connection. Arrival hopefully at midnight there. Car rental agencies are closed. Now we have to inconvenience someone to pick us up. No reasons given. There was no crew at the start. AND you wonder why people are angry!! Wtf! read more

MADE A YELP JUST TO POST THIS REVIEW- My husband and I agreed NEVER to fly this airline again. Heres why- lost our bags FOUR times. We get to the airport & our flight gets delayed 3 times. Then- our flight gets cancelled and we get put in a hotel (without our bags) Then in the morning got on our flight but when we got back to utah, we found out our bags MISSED the plane. Extremely upset because i told my husband I didn't want to check my bag because this airline always loses it. FOURTH TIME IN 4 months. Crazy!!! Have to drive 3 1/2 hours home then wait for my bag tonight (which last time i had to wait two days). And American customer service is the worst !! ANY other airline is way better. GO FOR DELTA AS MUCH AS YOU CAN. read more

Zero stars if possible. Been dealing with issues since 2019 for a flight. I understand that AA doesn't have anything to do with cruises being cancelled but you'd think they would be a little more accommodating with cash back or rescheduling a different flight. Never using them again. read more

This is the very worst flying experience I have ever had, I have been a loyal Delta flyer for years but this particular trip didn't have a Delta flight option. AA reminded me very quickly why I'd rather WALK then fly with them again. Here are just a few things that happened in the span of a short weekend trip. *Emergency landing in Oklahoma- (going to VA) *Lost luggage *Text two weeks before flight and cancelled the flight I booked and instead added me to with 3 connections, YEP 3 !!! Who would book that option ? Not me *return home-text at midnight saying flight will be departing hour later, arrive at airport to find they decided to leave early again ? NO text for that change ! *Zero SOCIAL DISTANCING ZERO! all flights full, with no middle seat empty -I didn't expect that ! *Heads up they will also allow the 737 Boeing planes to go back in flight starting December 29,2020 lucky flyers who don't know, get to risk their lives riding the suicide 737 to wherever or not . (Google it if you don't know) *crew of this airline are awful- actually said "we deal with this everyday " , so you fly AA if you want but NEVER again for this girl !!! Yikes read more

American Airlines in SLC? Ya, you've got a few flights in and a few flights out... but you're in Delta country, AA. So when it comes to all the staff and flight options and ground support, you're not exactly seeing those chrome birds all over the tarmac. But plentiful doesn't have to mean good, and scarce doesn't have to mean bad, and American does a nice and tidy job of getting you around the airport and across the country. I know it can be the luck of the draw, but I had a flight to Chicago (O'Hare, direct, thankyouverymuch) and I had one of the leg-roomiest flights I've had in a while. I didn't pay extra, it was the luck of the draw--that first row after the first class cabin. Boy-howdy did I hunch over and sack out. Flight felt like it was about 15 minutes and we were even a few minutes early. No complaints here. read more

This airline lost a tote that I had shipped that had near $3000 in equipment. Then in the end decided they had no culpability in the loss, and have been blaming it on TSA! I would avoid any flights on this airline I don't care how tempting the price may be! read more

Absolutely worst customer service ever at the check in point. I always fly American but they really need some training in customer service and how to handle customers. read more

Do not check your bags into SLC if you can help. I have done so 4 times. The earliest I have got my bag was one hour and 9 minutes after the plane landed. One time ir was one hour and 40 minutes. My last year as platinum elite. Moving to delta who always gets the bag out in less than 30 minutes. I hate hate hate SLC baggage claim read more

I'm so disappointed in American Airlines. I had an e-credit for $240 from a 2020 flight I had to cancel because of Covid. AA's rebooking policy is so restrictive, I lost the entire value of my ticket price. I bought the ticket on 12/29/19. If I'd purchased it 3 days later, on 1/1/20, I would have been able to use the e-credit through the end of 2022. I had to use my frequent flyer miles to buy the 4/2/22 flight I needed. The least they could have done was offer to upgrade me to first class on that flight. They "regret" that I'm disappointed but say they can do nothing because "the policy is very clear." I will do everything in my power to avoid using AA ever again. read more

They are stupid. Due to a delay I needed to have two transits and 14hr travel instead of one transit and 6hr travel from state college to Salt Lake City. They should compensate for my time and tiredness. The attitude of the AA officer in state college was completely disappointing and annoying. read more

Worse travel experience ever. I am filing a formal complaint for the harassment, outright discrimination, unprofessionalism and complete utter mis-use of the authority allowed by AA towards/against a passenger by gate agent, "WENDY". This employee of AA was working gate A1, Flight 1597 at the SLC airport Friday, May 19th. This flight was originally scheduled to depart at 1:40. However, it was delayed for almost an hour. Because of this delay, I was already uncertain I would be able to make my connecting flight in Phoenix. Since 2013, I have traveled across the globe with this "Tumi international carry on". Because of my extensive travels around the world, not only was I platinum on American Airlines but also Delta and Emirates. Never once in all of my many travels the last 4 years have I ever checked, or in this case been FORCED TO CHECK THIS "International size Tumi carry on bag." Unlike most of my trips where I, like most other passengers have 2 carry on bags, on this particular flight I ONLY HAD THIS ONE INTERNATIONAL TUMI BAG and my two cell phones in my hand!!! This gate agent, "Wendy" claimed this flight was full and all overhead space was completely gone. I explained my position with my one bag going under my seat and she claimed it would not fit, which ironically it always has!!! We went out to measure it and she again claimed it would not fit under my seat. I asked her to allow my to board and I would show her it in fact does very comfortably. She then said not only would I not be allowed to board with it but I would need to make the decision on whether my and my bag stay together in Salt Lake, or I could check it and be allowed on board. Wendy then proceeded to say "this is my last and final offer so make a decision now" Once on board, it was very apparent there not only was space for my bag in the overhead bins, but at least 30 percent of the bins still had space and I was the last of the 4 passengers boarding. I then proceeded to talk with the captain who could see the situation with the bins. He tried to by going outside to retrieve my bag and was instead handed bags of ice and Wendy claiming it's too late to get it, even though I could see it right below with other bags. I expect a public apology from this gate agent for her unprofessional interaction with a customer, the embarrassment she caused me to endure and the unnecessary anxiety/strain she has put me through for the next 8 hours. She should be put on leave while this situation is investigated and be forced to take trainings in a attempt of preventing her from doing this to another AA customer. Photos have been taken to document this and I have fellow passengers willing to testify on what they witnessed. My sincere appreciation in advance for swift action being taken and this issue brought before you handled. You can reach me at XXX-XXX-XXXXor email me at xxxx@xxxxxxxxxxxxx.org for any further clarification needed as well as how AA plans on proceeding. read more

Simply the worst... They had open seats on the plane but because I did not have a "status" with American I was not allowed to board an earlier flight. Years back I was a gold level member and I had the same experience - hence why I fly VIRGIN AIRLINES ONLy! You can take your 50,000 points, credit card and stick where the sun don't shine! read more

What a total disappointment American Airlines has become. Flight from BHM to DFW delayed to the point of missing my connecting flight to SLC. Then you are given a 12.00 voucher and hotel room after standing in line for 90 minutes. While waiting to catch the flight the next day American Airlines decided to send my checked luggage on to SLC losing one of my bags. Then once I arrive in SLC I ask for them to pls just let me come claim my bag once it arrives only for them to push having a delivery service bring it to my hotel. Well it never showed up!! So I had to change my delivery address to my home in BHM. (Fingers crossed it actually shows up) So now on my way back to DFW I go to check my remaining bag and because I didn't have my second bag I was unable to shift weight (6lbs) to meet the 50lb limit. Fine no problem I'll pay the $100.00 to get my tools to my next service call, and the counter guy charged me $200.00. Once he is informed of his error he (annoyed) then voids the charge, and charged my card another $100.00. Finally get through with all that and the flight is delayed. Come on American Airlines get it together!! read more

So everyone buying a ticket must agree to wear a face mask during all flights or risk never being allowed to fly on the airlines again. I had to take two flights going to my destination and three flights coming back home. Everyone respected the suggestion and if they didn't, the stewardesses would politely remind them of the rule. However my last flight from Dallas, the young woman in 24B not only didn't wear her mask the whole flight of over a hour and half, she didn't wear her seatbelt because she sat with her feet tucked up under her body. Not once did any of the four stewardesses tell her to buckle up or to put her mask over her mouth and nose. It's not the job of passengers, but of the employees to remind ALL passengers of the restrictions they all agreed to when buying their tickets. I'm extremely troubled and concern for the lackadaisical attitude of the airline stewardesses read more

I've been trying to update some information on their crazy-stupid app for a while in preparation for a flight. No go. Well, I break out my laptop and have this notion that this will be the solution, nope! I haven't flown with AA for a while and now I seem to remember while. It's just very frustrating to pay to play their 'game' for entering, reentering the same information while hoping it saves it! Come one, put some $ into your website and app, good grief! read more

American Airlines - I've been seeing this A LOT! - Airlines Near Me - Salt Lake City, Utah

Absolute WORST customer service at this AA in Salt Lake City. Severely disappointed to the point I am considering never traveling on AA or to SLC again. Never in my life have I been called an offending term by a customer service agent checking in my luggage. And when I informed the woman that it's not appropriate to speak to customers that way, there was no apology. I'm APPALLED (yes the all caps is very deserving and uncharacteristic of me) with American Airlines and disgusted even further by the staff. read more

On March 31, 2018 I was in need to purchase a refundable ticket for my 90 year old mother. Because I was very concerned that the ticket be refundable, I physically called the American Airlines phone number to book the flight. The gentleman I spoke with informed me that by making ticket purchases with a real person on the phone would cost an additional $25, which I agreed to pay. He also let me know that there would be an additional cost for the refundable ticket, again I agreed to pay. I specifically asked him multiple times that this was in fact a refundable ticket. He assured me that it was. Fast forward, my mother is now unable to visit me. I promptly called customer service to start the refund process. I was told that my ticket was not refundable. I spoke with a supervisor as well, and was again told I had not purchased a refundable ticket. They encouraged me to file a report and provide a doctors letter stating that my 90 year old mother was unable to travel. I filed the report and have not heard anything to remedy the situation. I am very frustrated and concerned that nearly $500 of my money will be lost from my already tight social security income. I am hopeful that American Airlines will read this review and remedy my situation. read more

American Airlines EPIC FAIL (You won't believe it even after you read it all) Our 24 Hour American Airlines debacle began 4/7/19 @ 2pm. Our Group of 30 people were trying to return home from a very restful Family Vacation. Upon arriving at IAH Airport our flight showed delayed, this cut our connecting flight time close. After speaking with the ticketing supervisor he contacted DFW Airport and was told that they would work to hold the plane as long as there were no more delays. By the time we reached our gate the flight had again been delayed. I then talked to a CSR and she had her Manager, James, come and talk to me. He went away for about 45 minutes and said they were working on some things and he would come and find me when he had info. Around 6:30 myself and my mother were given the same information by 2 different American Airlines reps. Mine was from the Manager James. That information was that the plane (Flight #22) would take us to DFW, we would deplane and re-board the SAME plane as (Flight #2375) BOTH OUR ORIGINAL FLIGHT #'S. The reason given at the time for the deplaning and re-boarding was our seats were different. We board flight #22, get to Dallas Fort Worth, Deplane to get back on in correct seats on flight #2375... AND EVERYTHING GOES TO HELL!!! Our first 2 passengers get on and then none of our boarding passes work, they all show as invalid. I immediately go to the desk and try and speak with the Rep. Felicia. She won't talk to me and continues to send our group to the side and let other people on the plane. I tried to explain the situation from the Houston Airport, she said it didn't matter what they told us there, we were here now. She sent me to the other rep. Remone, and he started to look at it but in the end Felicia changed places with him. For over an HOUR she tapped on her computer, talked on her phone, and would not answer my questions. We gathered more information from other passengers than she could get. She repeatedly told me to "Stop Talking" and would not listen to any of the information we had gotten in Houston. Meanwhile they continue to board passengers. Some of these being stand by passengers. I told her those passengers needed to be pulled off the plane. She first said there weren't any stand by passengers on the plane, then she said that we were standby passengers and they were first so she wouldn't remove them. I was then told, (NOT BY THE REP) by another passenger that had a friend on the plane, that they had let passengers that were supposed to be on a later flight on to this flight. So in short they gave our tickets to standby passengers and passengers that already had tickets on a later flight! I finally told her I needed to know why our tickets were not working, and how many seats were open on the plane. I asked her to get a supervisor, this was the second or third time I had asked her this. We were not getting anywhere and she wasn't helping or answering any questions. We had several people who HAD TO BE HOME the next day so we wanted to send as many of them as we could. She gave me 8 boarding passes, even after I told her that specific people needed to get on board. None of the 8 were people that needed to go! (BECAUSE SHE NEVER, NOT ONCE LISTENED TO ANYTHING I WAS SAYING) As we tried to decide who would get home tonight and in-between young nieces in tears and college students missing finals we finally got a Supervisor, and in a short time she was able to get 15 passengers and 1 infant ticketed and on flight #2375. Some people were asked to get off and there were empty seats that cost more money that Felicia wouldn't use but the Supervisor was willing too. We landed at DFW @ 8:04 and the gate closed at 10:15, Nearly 2 hours of complete and utter incompetence!!! Us waiting, all the passengers on the plane waiting, and unfortunately we are not done! IT GETS WORSE!!! If that is possible! The remainder of our group wait while the Supervisor re-tickets us on that later flight to Salt Lake City. She is not sure if we can all get on but they are holding that flight to see if we could. We had to run to that gate and were able to get on board. As we are pulling back from the gate we start getting text messages from our other group, they were still on the ground and had not taken off yet, it is now 11:25pm. They had been driving around the airport for nearly an hour! They were informed that the flight crew didn't have enough hours to complete the flight and would need to be replaced. Once they get to the gate they tell everyone on board that they will need to deplane because it is actually the Pilot that does not have the hours for the flight and they will need to find another pilot. Once off the plane they close the gate and tell them that no flight will be going tonight, they will be on a flight at 8am. Come to find out, they pulled away from the gate long enough for another flight to land and load passengers. There is more but I am out of space!!! Epic Fail read more

The good_ I got to Salt Lake and back safe and sound, which in the end I think is more important than anything. The bad: On the way out from LAX our flight crew didn't show up so we had a 3 hour delay so they could get a pilot and an attendant. WTF? On the way back we sat in the plane for an hour until a maintenance crew could come out and reset the check engine light. read more

Poor food options and no TVs in the A321 aircraft to Charlotte. Disappointing. Good price and decent connections earned you the two stars. Verdict: Prefer flying Delta. Better food and nicer planes. read more

I was scheduled to depart Cedar Rapids, IA on American Airlines flight 4112 on April 24, 2019. This was the first leg of my flight to Honolulu. I had upgraded to first class and a lay flat seat on the Houston to Honolulu leg. Upon arriving at the airport, I received a text which said the flight was delayed one hour. With a 90 minute connection it was tight but doable. When I inquired I was told it was due to crew rest requirements. The one hour delay came and went. The crew arrived 90 minutes after original scheduled departure. The captain informed the passengers they could not even set foot in the airport until 90 minutes after scheduled departure due to rest requirements. AA knew of this issue the evening before. However, they failed to notify me. Had they notified me I may have been able to schedule alternative flights. However, I did not learn of the original delay till shortly before scheduled departure. I did not know of the extended delay until the crew arrived and informed us. Due to the late departure we arrived in Houston only a few minutes before the scheduled departure of my flight to Honolulu. AA could have had a car pick me up and drop me at the other plane, delaying it minimally. Another person was also on the flight from Cedar Rapids to Honolulu as well. Delta airlines, as a comparison, will pick up first class passengers in such a scenario and drive them to the other flight across the tarmac. Since AA neither gave me the option of booking another flight, although they were well aware there was a problem the evening before, or expediting my transportation to the next flight I was significantly delayed. AA booked me on a flight to Los Angeles in a standard first class seat, which did not recline. For that they comped me 4k points. On the next leg, it was a standard first class seat with minimal recline although I paid for an upgraded lay-flat seat. I was given 15k points for the 9 hour delay. A delay which was entirely in their control. Since they knew the night before they could have brought in another crew. They could have held the plane to Honolulu briefly due to their error. They could have informed me when it was obvious that this was going to happen so I could attempt to rebook with another airline. They did none of those things and yet comped me in a totally insufficient manner. When I asked for a refund, their customer service rep by the name of Austin Mosby declined. I asked a second time and was rebuffed. I asked to speak to a supervisor and he refused to allow me to do so. When the airlines are not required to give customers notice of an issue which would allow them to potentially make alternative arrangements, nor are they required to compensate people for extensive delays within their control, completely unsatisfactory service is rewarded. read more

I fly more than I care to. I usually fly United and lately Frontier. I booked a ticket on AA and did the leg room upgrade. I must preface his with I am a long legged Turd. The extended legroom was top shelf. I fell asleep no problem and may have even gotten a half chub, sort of embarrassing, but not really. I felt the whole boarding process was smooth. Except every time I fly back to SLC there is some family who lives in their own little world shuffeling around in the asile during boarding/unboarding. "you sit here Timmy", " no, you sit there".....freaking sit the hell down you nimwits! Oh yeah, anyway AA not bad. read more

It's a full flight and a beautiful morning to fly. However the crew seems edgy as if they just don't want to be here today. And we haven't even taken off yet. Flight attendant Cynthia... I hope your attitude changes. Tip: The passengers mood is a reflection of the flight crew. :) here's hoping you smiles -the observer. The flight was smooth. Thanks captain! read more

They run their airline like a monkey fucking a football. Cancelled flights, delayed flights, planes with non functioning fuel gauges. Real shit show. read more

Seriously if I could rate zero I would. The space is terribly narrow. You have more space in public buses than in American airline's flights. We had one hour late delay from LAX to Salt Lake City because of ..guess what... some members of the crew had to arrive from previous flight immediately to attend to this flight. How scary is that... which that flight had delay so we had to wait for the previous flight In the airplane Captain announce that there would be a very bad smell because of some spill of detergent into the changing. The flight was hour and half and throughout the whole flight we could smell very bad odor. I had a terrible terrible headache read more

First flight with American today. Lax to SLC. The plane was delayed, the gate was changed multiple times both before boarding and when arriving. We arrived and waited an hour and a half for our luggage (at midnight!). Changing carousels 3 different times. Bag never came. Checked in at the counter and my bag had been ruined with items missing. I was then told they'll make a claim and I can take the bag home but that I will need to return the bag after I empty it at home. Yes, you read that right. I would have to drive an hour home then an hour back to the airport then an hour home for a bag they damaged. Keep in mind I've been up since 4:00am and now dealing with this at midnight after a week long business trip. I'm exhausted and this is absolutely the last thing I want to deal with. Horrible, horrible experience. read more

American Airlines - Airlines Near Me - Salt Lake City, Utah

If I could 0 star I would. Consistently amount the most discourteous condescendingly staffed airlines. I fly weekly and unfortunately am not able to always pick a preferred airline... So the few unlucky times I've been subjected to enduring the AA experience this year I have witness them unnecessarily harass and disrespect their customers every flight. Every flight.... without fail. It's like they train to be like this. Be it culture, or faulty hiring/training practices, what ever it is AA has continually arrived to differentiate itself from the friendlier airlines by conduct only seen elsewhere in United's dragging of a doctor... read more

Haven't had great experiences with this airline being on timeout of this location. I have had a few cancelled flights as well. None the less, the experience is fairly similar to all the other airline giants (United, delta, ect). From the boarding process, to the baggage costs and reward programs. read more

American Airlines - Airlines Near Me - Salt Lake City, Utah

The most horrible experience i have ever had the customer service at the Charlotte ticketing were at best complete F****** Ass*****. they gave me the run around until i couldn't check in then wouldn't refund my flight and so i spent 750$ for a ticket they wouldn't honor. don't ever fly american ever ! ever! ever! read more

Worst baggage claim I have ever experienced. One hour after the flight and the whole plane is still waiting.