Even less than 2 hours to the boarding time still baggage drop off counter has nobody! The long line was formed. After finally it got opened the receptionist was friendly. So I give 3 stars as a result of plus and minus. read more

I feel like I'm being generous here. Jetblue started out as a wholesome, friendly, people first airlines. Now, they are riddled with rude, curt, unhappy employees. Last week, on our red eye from SLC to FLL, they delayed our flight almost 3 hours and moved our gate because the gate agent was the only one there. I presume he was trying to say, I'm tired, you ask can come to me. When we got on the flight, the flight attendant was extremely passive-aggressive. Fir take off and landing, she insisted every shade was up. On the way back, no one seemed to care. On our way home tonight, the gate age t in FLL refused to use the microphone, espousing he could be heard better without it. He also told us the plane had arrived, but it was an international flight and needed to be swept. He went on to say it would take 15 minutes, but this didn't mean we would leave late. If we boarded in an orderly, we could leave on time. It was completely up to us. When we finally boarded, he praised like elementary students, saying we boarded in 12 minutes. When the flight attendants were reviewing the safety procedures, a lot of people were being rude. The male attendant stopped mid sentence and sternly reprimanded 6 passengers for speaking instead of listening. I agreed with their rude attitude, but it was a little over the top. I can go on and on, but I think I've made my point. Bottom line, with rising prices, lack of skymiles, or pre selected seats, and unfriendly service, Jetblue will not be my first choice. read more

Had to cancel my flight because of work and because I used travel credits to pay for it, the original expiration date was used for the credits, which was back in September 2023. It is in the fine print, of course, so they get to keep my $400 even though they did not warn me that those credits had expired. I will never use them again. And I will make sure everyone I know hears about their deception. read more

See all

JetBlue should be renamed F**U airlines... Bag Fees, No carry On's, and worst of all I need to do the job of their people... if I need to attach all my own bag stickers and do their work, I should get paid! And to the bag wench working the check in counter at Salt Lake the evening of Feb 9th. Blow me! This airline sucks balls... and it has most definitely earned my disgust... You're dead to me JetJew!!!! And yeah I can say it, I'm a jew! read more

Last year I bought a ticket with JetBlue so I could get to a hospital in another state. I paid for the ticket protection just in case. I then found an earlier flight, and this was an emergency. Little did I know, the ticket protection only issues back credit that is usable for one year after it is issued. Now a year later and finally managed to use all of the credit, but one flight was delayed to the point of having to cancel an entire trip. They could have booked the first leg through a different airline, other airlines have done it before. But no, they decided it was more important that the flight stay JetBlue all the way through, even when it causes a create deal of undue stress and missed opportunities. You may like some of the amenities that are on JetBlue flights, but those are not worth the headache that comes with the constant delays and unhelpful customer service representatives. Also, the baggage fees are ridiculous. I have to take that into account when flying because it can easily add another $100 to the ticket price. Not only are you charged for any checked bags (which I can accept), you are also charged for a carry one. Just avoid these vultures like the plague and live a better life never having to experience their nightmares. Delta 10 years ago was better than this. read more

I flew from LA to SLC. The fight was an hour late. I was forced to purchase a seat in order to have overhead space for my carry on. The only last minute seat available was in business which cost me $45. During the flight the attendants interrupted 6 times to pitch ads and to sell me a JetBlue credit card. It was as though they were more interested in making a buck than in my relaxation and enjoyment of an inflight movie. read more

This airline is failing. A slow death. Jet spirit blue. Clown show. Delay, delay, delay. Basically stole our money. Next time I'll just go with the covered wagon. At least I'll be moving. read more

On the whole, JetBlue is pretty great--the TV in the back of each headrest (don't forget your earphones!), the still complimentary snacks (whole can of soda, don't mind if I do), and crazy low fares for a full-fledged airplane. You don't get a ton of airport options, but they don't nickel and dime you to death like the bargain basement airlines. Can't speak for all the planes, but there's plenty of room, cushy seats, and lots of overhead stow space. They board from the rear of the plane moving forward, and my last couple of flights had WiFi (for a price). The thing that's a bummer in the SLC airport is that the departure area is the furthest down the terminal, so you're always hoofing it a ways out there to get to your plane. First world problem, but if you're looking at this compared to other airlines, just know that you're walking a little ways. Don't cut it close--give yourself a little extra time and you'll be just fine. read more

FLL to SLC and back ALWAYS late. June 22 from FLL to SLC was 2 hrs late. July 19 from FLL to SLC 2.5 hrs late. July 22, 2021 back to FLL from SLC 1.5 hrs late and counting as I'm currently waiting for update by the gate (it has been saying "boarding soon" for the last 60 minutes). These clowns need to look up the definition of "soon". Flying another airline going forth even if I have a layover. JetBlue sucks. From the boarding gate employees all the way up to the CEO at JetBlue could care less. I guess it helps to work for a quasi-governmental business where accountability is not required and business competitiveness are not required (just get another hand out from the US FED printing press). These folks are like most tenured, government-like, extra-medium parasites that do nothing, know nothing and solve nothing. Oligopolies are a wonderful thing! read more

JetBlue - Airlines Near Me - Salt Lake City, Utah

This is a long review because going through check in in Salt Lake City was an extremely unpleasant experience. Warning: beware the baggage fees, and the confusing website regarding purchase of baggage;  If you can fly any other airline I would do this. We just returned from a rather short (1.5 hour) round trip on Jet Blue within United States.  The website is very difficult to navigate in order to purchase extra baggage.  (We brought our golf clubs.) I purchased three extra bags (two for me & one for my husband) five days before our first flight. (I have screenshots of this transaction and confirmation from JetBlue of online purchase of five bags for a round trip) LAX treated us with great friendliness, immediately printed out (and put on) our baggage tags for five bags and we boarded the plane with no problems. A crewmember helped us efficiently with this, and made our check in quick and easy. Thank you JetBlue LAX! However --in SLC --they refused to honor the purchase!  They asked to see our receipt (I showed a screenshot). Thankfully I had taken screenshots.  They demanded we pay $240 extra dollars, and an oversize bag fee.  And we paid it. Why is SLC given the option of deciding whether they will honor JetBlues's online baggage purchases? Worst of all -the three crewmembers treated us with a contemptuous attitude.  One crewmember turned around her badge when I asked for her name.  All three of the crewmembers we worked with I would describe as heartless and mean. One greeted me with "Please pull up your mask so it covers your nose." Flight attendants told me It takes two hours to reach JetBlue by phone;  The business chat, which also took a half hour to reach, offered no help or compassion in issuing a refund for the $240. I even re-stated what Cindi had typed in the text: "I do show you have all the bags, and yes, you are allowed a carry on and personal item." Although I am thankful that our round trip brought us safely to our destination (and home again) -our family will not book Jet Blue again. Take screenshots of all transactions and have your bank statement ready to prove your purchases.  Maybe they will honor them -maybe they won't. read more

Holla out to Donald from JetBlue @ LAX. Fantastic customer service in a stressful situation. Well done JetBlue for hiring such fantastic people. read more

My husband took JetBlue from salt lake city to new York. The night of the flight he received NO notofication of the delay whicj meant he was stuck at airport till they could fly. Which delays happen we get that BUT WITHOUT notification is not acceptable. NOW. With his return flight he had a morning flight so he would be able to get home before he gets back to work on Tuesday, HOWEVER no notification in time so he wouldn't miss his flight, needless to say he had to take a later flight. While waiting for his flight JETBLUE again changed the time AND THE GATE NUMBER and he had to run to the new gate and almost missed flight altogether. The attitude he recieved was a joke. No acknowledgement of the apology or anything. He was treated like it didn't matter wether he made his flight or not. SERIOUSLY NOT OK PEOPLE read more

Does anyone even work here? Legit every time I've flown JetBlue to salt lake and from there is never anyone at the help stand and kiosks are always out of service. Check ahead on your phone and never expect to check a bag. read more

So I decided to give JetBlue a try again. Not a great experience. They load the plane slowly and give seat assignments in such away that if you are new to them...well no overhead bin space is available to you when you finally get on so you have to check your bag. No reason to sit in the front of the plane if you have to wait at baggage (and in my case was the last bag to come out on the carousel).And even better news. My seat cost twice as much as two folks sitting in my row and they got earlier boarding and were able to store their luggage in the overhead bins...and their TVs worked, mine did not. On the bright side they were very nice and so were the flight attendants. read more

Looking for cheap flights between south cali and slc??? Jetblue is the way to go. They always have special deals going on. My roundtrip flights tend to be just under $200. So why Jetblue??? Other than having low prices, they have more comfortable seats compared to some of the other domestic airlines. They also give you more than just nuts. You have a selection of different snacks. You dont have to pay for entertainment. Direct TV and XM radio is free. If something does go wrong they own up to it instead of hiding it. I've had a cancellation with them once. They put me up in a hotel, paid for breakfast, and I got a $50 voucher for my next flight. I've gone through the same ordeal with Delta and they blamed the weather so they couldn't fly us out. That wasnt the case though, they just didn't have a pilot for us. Instead of giving everyone a room they had us stay at the airport. They did give us meal vouchers for the night and a $50 voucher as well. My other complaint with them is that their flight attendants are not as friendly as the Jetblue ones. I'm short so I can't reach the top to store my luggage. When I asked the flight attendant to help me she said you can do it yourself... If I could do it myself I wouldn't ask. This has not happen to me on any other airline yet. Jetblue over Delta anytime of day if possible. read more

I've been an internet junkie for ages, so I'm not the type of person to accidentally buy things or join mailing lists online; after all, I'm not my mom!* Yet with JetBlue, one bad mouse click and I'm out $115. Are you kidding me? That's even shadier than when RealAudio randomly started charging me $9.99/month. So the first customer service lady I talked to told me they would have been glad to refund my money in full had I only called in to cancel right after I had made the purchase. Great! But when I pointed out that I did indeed cancel the ticket right after buying it through their website and had the confirmation e-mails to prove it, the lady became lost, continued refusing to refund my money, and shunted me off to a supervisor. Supervisor lady tells me: "Oh, we would NEVER ever do a refund, I don't know WHY you were told that initially." Uh HUH. Suuuuuuure. The cogs working at JetBlue kept insisting I had a credit I could use within a year, but the problem is that none of their flights go to the cities I need to travel to -- which, duh, is the reason I immediately canceled my flight. I've worked in retail and so I know when people are refusing to do a refund because they really and truly can't, and when people are refusing just because they're just not in the right mood that particular day. Based on the inconsistent stories I got, I know it's the latter. One star, guys! P.S. Before I hung up, gal had the gall to suggest I sign up to become a "True Blue" member. Keep on keepin' on, honey! * Sorry Mom, you know I love you! read more

JetBlue and my long distance relationship were "born" around the same time - around four years ago. By long distance, I mean 3,000 miles. We've been apart the entire time, and we see each other once a month. All this traveling can get tiring and expensive, but JetBlue always makes our flying experience as good as it can be. If it weren't for JetBlue, I might not have gotten engaged this weekend. OK, maybe I should give a little more credit to the love of my life than this airline for the engagement thing, but I do love the Blue! read more

JetBlue SLC - Waiting at G4 to board my flight to Long Beach on 7/29/19 I had a brief interaction with gate agent, Cody Nelson. He was very polite and pleasant. Passing the time, I began to observe other interactions between Cody and flight 231 passengers. He didn't seem to discriminate. If you were human, Cody was kind and attentive. As a corporate soft skills expert and trainer, I consider Cody the perfect example of a model employee and a great representative for JetBlue's commitment to it's customers. read more

I was the FIRST to board flight 944 from Long Beach on 11/21/2018. I am handicapped full time with a CA DMV placards. I also paid for extra leg room with priority boarding to avoid any complications. The flight was packed.My wife and I followed the rules of 1 up and 1 below. My bags as stated were stowed away properly and secured. During the madhouse of customers boarding and the lack of attention by the crew members, the flight attendants were letting customers push,pull manipulate other peoples luggage to accommodate their own. I have flown many times in 56 years I have NEVER seen a scene like the one I witnessed 11/21, The flight attendants were no where to be seen during the whole embarkation process. To make matters worse someone (another passenger) moved my bag causing your flight attendant to chose my bag to be checked. I tried to explain I had boarded first, my bag was secure before someone moved it, the flight attendant would not listen, instead told me "check you bag or be re-booked." He was an African American with long dreadlocks. This action by him (checking my bag) caused me to have to walk to gather my bag and go thru tsa again. These actions have aggravated my recent hip replacement I am in pain from having to walk so far. My vacation in Puerto Rico has been limited to my hotel room with trips to the doctor for the pain. This flight attendant would not even look in my direction for the 5 hour flight. In addition this flight attendant while making coffee was dancing and making all sorts of different movements. In addition he kept itching or scratching his dreadlocks and then came to offer us service without any type of wash up. During the entire beverage service he kept itching and scratching his head and going straight to what he was serving without any wash up or any gloves. To make matters even worse he then sold headsets to passengers knowing full well the TV was broken, in fairness to him, he did try to reboot the TV system 3 times. After that he made an announcement that the TV's were broke that was it. No announcement on any type of refund for useless headphones. I have been in pain since this happened I asked for help, the flight attendant said very rudely "you can claim your bag at the carousal" Because of your flight attendants actions it ruined my vacation in Puerto Rico with my wife. I was in so much pain after the long walk at Ft Lauderdale Airport I could not walk any further. I sought medical attention while in Puerto Rico and am slated to see my Orthopedic Surgeon now that I am home. My hip was fine pain free before this incident. I am holding Jetblue directly responsible for this crew members actions. read more

My go to airline because 1. on time 2. great rates 3. comfortable seats 4. make you feel appreciated 5. friendly Actually got back to LGB from SLC last pm 15 min early. In these days of nickel and diming the customer, they are refreshing. And because the crew is fastidous about cleaning the plane, they found and hung on to my tablet that I left in the seat back pocket until I retrieved it. read more

If you have to fly, take JetBlue! Flying is such a pain these days with all that added security, so why not take an airline that is super-cool, super-cheap, and offers DirectTV on all flights? The only thing that could make this airline better is if they flew to all airports in the US. But they're doing a pretty good job so far, I mean, they fly from Oakland to Long Beach which is all I need it for. And they've got most major cities covered. I recommend JetBlue for their prices, customer service, and quirky attitude the flight attendants have (they've been known to tell corny jokes during the in-flight announcements) over any other airline. read more

So much better then Southwest. Comfortable seats, tvs, just a nicer atmosphere to fly in to JFK. Also very cheap for what you get. Only thing I hate is the terminal is at the very end, furthest part of the airport so you walk forever. All in all, highly recommend. read more

I took a Jet Blue plain to from New York to Salt Lake City where me and my husband planned honeymoon. Shortly after we arrived, I realized that I lost my wallet. Words can not discribe how upset I felt! All of my cards/cash/ids/other important documents were in the wallet. I wasn't sure where to look for it. The first place I called was Jet Blue customer service. The staff of the Salt Lake City Jet Blue found it and gave it back to me! Even all 200$ cash was still in it!!!! I am so much impressed with the honesty and ethics of the SLC Jet Blue personnel! The level of customer service is outstanding!!Thank you for being sssooo awesome!!! read more

I'm here with my wife and my two kids one is 11 months old one is four. Our flight was supposed to leave at 2:30 it's now 4:28 and all they have said is there is some mechanical issue that started in long beach that was supposedly resolved but its having the same mechanical issue here in Salt Lake City Utah. So my questions is why haven't they communicated what the issue is? It's extremely concerning that the issue is being kept hush hush. I don't care about the delay but get me on a safe plane and be honest with us about what's going on. read more

Horrible service, no one to check you in until 945 which is a total joke! I will never use JetBlue again after the service I just received!!! read more

We were devastated to have our flight cancelled in the middle of the night. The crew spent literally hours trying to rebook us. Their calm and patience really set the tone to minimize our frustration with the inconvenience. The staff got it done and made sure our family was taken care of until our next flight. We were loyal True Blue members and now I am reassured why.... With thanks at Thanksgiving read more

Will never fly this airline again! We experienced the worse customer service. They notified us that our flight was delayed so we showed up a little over an hour before our new flight. We were then told that they actually made up time and it is departing at the regularly scheduled time but since we were not in the 30 min window (which we missed by 3 minutes!!!) then they would have to move us to another flight! Over 4 hours later!! I should mention that we are flying out of the Long Beach Airport in which we could literally run our bags from the ticket window to the plane. In addition, the manager and the ticket agent were both very rude, not sympathetic or understanding to the inconvenience we have to go through. read more

Michele (30251) out of SLC area was great to work with, she understood our situation and worked with us with seating and other reservation arrangements. In general, all Jetblue agents are very pleasant and courteous to work with!! Good job Michele and the other Jetblue folks!!! A great airline read more

Jet Blue is great! You get to pick your own seats online, free snacks and drinks, and free TV. Plus it seems like they have great offers throughout the year. $79 each way SLC to LGB, that's great. They also have good customer service, one of my previous flights was cancelled due to weather and I received 10,000 free true points which is about another free flight. You have to give them a try. read more

Jet blue is so unorganised we were late on our flights to and from Florida if your thinking jet blue because of 3 inches id rethink. we had a much better exspirience with #allegiantair if they flew to Florida we would be all over it! read more

I would give them zero stars if that were possible. Every flight I booked, four in all, over the past 12 days was "delayed." No reason was given the first time, and the third and fourth flights were said to be delayed due to weather, even though it was sunny outside at both destinations. Hmmmm. I will NEVER fly Jet Blue again. They were rude and unapologetic. The captain on the third flight laughed at me when I complained, stating that he too had been waiting. I reminded him that he was being paid to wait and I was the one PAYING him! There were people sleeping all over the dirty floor in the Jet Blue terminal at JFK as their flights were also "delayed." Children were abjectly miserable and my eight-year-old was exhausted. Shame on Jet Blue for their mis-management, lack of good customer service and overall EPIC FAIL! I curse them to hell (or at least to jobs as janitors for Wal-Mart!) read more

What a horrible airline. My wife has flown jet blue twice, and both times her flight was delayed over 2 hours, causing her to miss her connecting flight. When she went to the jet blue desk to try to figure out how she was going to get home, there was nobody there to help her. Save yourself the frustration and go with a different airline. read more

Thank you Jet Blue once again for another DELAY! I thought I would give you another chance after all the delays I had when I was a more frequent customer since the round trip flight flight I needed out of Long Beach was convenient, but you disappointed me with ANOTHER DELAY. Thank you for making my decision to become a Delta customer that much easier. read more

Booked 2 flights Salt Lake City to Boston and return. Both flights delayed for hours.

Delayed. Slow and too narrowly tailored IVR and call center. Clunky website check in. Didn't keep its promise to allow a carry-on. Pilot broke his (improvidently made) promise to arrive on time. read more

Super friendly service, and they seem to let me get through TSA expedited line often. Great new features and service on their new planes, especially love their free wifi. They are generous with beverages and snacks. Now the pilots are personally addressing passengers in front of us before takeoff - nice to see an airline show concern and value its customers! read more

I just took a Jet blue plane from Long beach to salt lake city and i just loved their hospitality. Especially the cabin crew named Kraig made me feel welcome and gave us the best customer service. Just wanted to make sure that his talent is recognized read more

I have flown jetblue for years and I have lived this airline. In the past 6 months it has gone downhill quite a bit. Everyone used to be friendly on this airline no matter where you would go. Now customer service has become rude and not so helpful. And I have travelled the past 4 weeks and out of all my flights I would state there has only been one time my flight hasn't been delAyed or cancelled due to mechanical issues. I travel for business and it's difficult to plan my meetings knowing this continues to happen. It is very frustrating especially when I wouldn't fly with anyone else. read more

My flight was cancelled and the first thing I did was call their customer service hotline which only provided the option of either booking a flight two days later (definitely not acceptable) or receiving a refund. The representative on the phone suggested the refund which I eventually accepted and later found to be a mistake. I found the customer service rep on the phone to be unhelpful. Thankfully I decided to visit the Salt Lake City Jet blue check-in area and spoke to a supervisor that was able to help book me a route to nyc through three connecting flights. Even though the refund process already went through she was able to book me the flight for the same price as my original ticket. The process was quick and next thing I know I was on the first of my flights within the hour. I didn't get the supervisor's name but she was extremely nice and helpful. My experience with this supervisor greatly increased my confidence in doing further business with jet blue. read more

Thank goodness for JetBlue at the slc airport! I brought the wrong ID by mistake and would have missed my flight to go back and get the correct one and the lady at the desk changed our flight to another one an hour later for no extra charge! And the flight actually got us to our destination sooner than our first flight would have. The lady at the desks name was Chris and she was so nice and helpful! Will definitely be flying with JetBlue again in the future! :) read more