HORRIBLE, I was charged $100 for my carry on by the Polynesian looking woman at the Salt Lake City airport on 2 3/29 .- flying to San Diego I purchased a seat with extra room and still was charged $100 for my bag that fits under the seat in front of me.Frontier employees especially that horrible woman need a lesson in customer service they nickel and dime people. Watch out for hidden charges , definitely a no frills airline right down to their employees read more

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Unacceptable. I, on second hand experience, had a close friend of mine inappropriately interacted with in the aircraft lavatory by a flight attendant. But, was brushed away until i was told. Absolutely no chances of seeing me on those seats after this. Thank you but absolutely no thank you to Frontier read more

Terrible service and policies. I watched he agents forcing a guy off the flight for threatening g to write a google review. read more

Frontier Airlines - The agents forcing a guy off the flight for threatening g to write a google review. - Airlines Near Me - Salt Lake City, Utah

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I will never ever fly this budget airline (Frontier). While I can afford delta but at the last minute decided to book to Orlando but didn't want to pay 800 dollars. If I had known that I would deal with delays due to staffing issues, I would've paid the $800 for my peace of mind, convenience, and reliability. My flight to Orlando from Atlanta was delayed coming back from Orlando was delayed times two and then canceled by the way. I ended up booking with Delta to get back home. I did not want a voucher from them. I was not rebooking through them because they are very unreliable. read more

This was one of the most frustrating and discouraging travel experiences I've ever had. I arrived at the gate 15 minutes before the boarding door was supposed to close, believing I had done everything right. Frontier's policy states the door closes 10 minutes before departure, so I still had time--or so I thought. When I reached the gate, no one was there. No attendant. No announcement. Just silence. Three Frontier employees stood partway down the boarding ramp, watching as the aircraft door was pulled away. I stood there helplessly, realizing I was about to miss my flight--not because I was late, but because no one was doing their job. Had there been a gate agent present, I truly believe I would have boarded. Instead, I was left behind with no assistance, no explanation, and no accountability. I lost $400, and all Frontier could offer afterward was a simple "sorry." No reimbursement. No real acknowledgment of what went wrong. Travel is stressful enough, and this experience made me feel dismissed and powerless. The lack of professionalism and compassion was shocking. This wasn't just about money--it was about being treated like I didn't matter. I would strongly caution anyone considering flying Frontier to think twice. read more

Worst airline in the country. The customer service standards are deplorable and company policy is not consistent throughout airport experiences. read more

I received a notification early on December 2 regarding a delay in my flight 1268 from LAX. I arrived at the gate and noticed the final boarding on the display screen. I received a text message at 3:08 stating the flight was delayed and expected to depart at 3:20 PM. Seriously! I was already on the plane. The lead flight attendant was screaming at the passengers on the speakers to sit down. The doors needed to be closed by 3:16. I paid extra for an assigned seat. A gentleman was in my seat. Frontier flight attendants didn't investigate the issue. The flight attendant assumed, the passengers were switching seats. Wrong!! Communication is essential. The flight attendants on both flights were not friendly. Do better!! read more

Cancelled our flight the morning of, didn't give us another option to book. Do not recommend, it's not worth the cheaper flight. Having to cancel our entire trip... read more

Booked months out, got up at 3:30am to prepare for my flight, cancelled on the way there. I should have known it was a mistake to book with this airline from the beginning, but here we are... read more

Absolutely the worst airlines on the planet, and they do NOT care. Our flight from Minneapolis / Denver/ to Salt Lake could not have been any more screwed up. 6 hours after we were suppose to depart, after a supposed maintenance issue, the flight crew timed out. 2 more hours to a hotel. No food vouchers. Next day told to be at airport at 2:30, arrive, only to find out that our flight for today is delayed. Minneapolis did not reissue tickets for the next day's flight. So when I landed in Denver, I had no ticket. They accused me of arriving two days before! What the hell, did they think I was living at the frontier airlines gate? I blew a head gasket, and they finally put us on the plane, We arrived home two days later. This was my first flight on Frontier, and it will be the last. They staff have not been properly trained, they have an I don't give a rip attitude, and if you don't like us, go else where. Might be why there was only 31 people on a flight that should have had 150. $50 vouchers do not even cover luggage fees. The upper management clearly is not doing their job either or they would be having a fit about all the bad publicity reviews. Frontier does not have to worry about me flying on their planes ever again. Their staff is exactly right, their are other airlines that do get it right, and we should be flying on them. Even if the flight is cheap, if you lose a whole day, you are the loser. They provided terrible service and we should continue to support this kind of customer service? I think not. I can assure you that they will not be used again in our household. First time impressions set the precedence for future business. Frontier, you failed miserably. read more

Frontier cancelled our flight last minute! Literally on my way to the airport, they sent us a notification that it was cancelled. This is ridiculous. No rebooking was offered. Nothing! I DO NOT recommend flying with Frontier. read more

Our flight 3191 on 7/25/25, from salt lake city to portland, was subject to multiple delays before it was ultimately canceled. At the time of cancellation, airport staff directed us to scan a QR code to rebook our flight--unfortunately, the QR code did not function. After waiting in a lengthy line, we spoke to Frontier representatives who informed us that while they could view available flights, they were unable to rebook us. Instead, we were instructed to call a customer service number. The Frontier employee at the airport also assured us that a hotel with shuttle service would be arranged for the night and that we would receive an email with the details, and followed their instruction to get our luggages only to find out our luggages were not even there, and of course there was no one at the luggage office. The email with the hotel voucher did not arrive until several hours later, during which time we remained stranded in the airport with no viable options--especially difficult with a three-year-old in tow. After waiting for a long time at the designated pickup area, we contacted the hotel directly only to be informed that they have never provided a shuttle. Due to the fact that I was traveling with a small child without a car seat, rideshare services such as Uber or Lyft were not an option. I had to return inside the airport, call multiple hotels, and ultimately paid out of pocket for accommodations that could offer a shuttle. My 2 daughters and I finally got to the hotel exhausted at 3:40 am. We didn't even have energy to wash up and could only brush teeth with hotel provided toothbrush and toothpaste before passing out. Meanwhile, I followed frontier airport employee's instruction and was placed on hold for almost 2 hours before a representative finally answered, but after an unproductive attempt to help us secure a new flight to our destination (Portland, Oregon), only options we had according to her was flights that would take either 16 hours or 22 hours long next day, which would get us to Portland at midnight on 7/27. We only planed a 3 days, so it made no sense to us to get there on our last day in portland. In addition, without our luggages, it would be even more difficult for us as we didn't have any clean clothes and toiletries including my older daughter's contact solution and glasses. I insisted the representative other solutions, but she said only options she could provide us was the long hour flights or a refund. I almost begged her cause it was a very difficult situation for me with two minors, and it was almost midnight at the time. She told me to talk to the frontier ticketing at the airport and the ticketing was closed and no one present. she placed me back on hold, stating she needed to consult someone else. I never heard from her again, and the call was ultimately disconnected after another one hour hold. I was left without any clear solution or follow-up. After the long hour attempting for the solution, I had to purchase air tickets with other airline so we could get to Portland the next day. As a single parent, it takes a lot of effort and encourages for me to save up the money for a vacation for my kids. They were looking forward to it and were so excited. As a mother, I had to try my best to ensure my kids' happiness and meaningful memories. This entire experience was not only deeply disappointing but also unacceptable from a customer service and operational standpoint. The failure to provide timely, accurate support; the misinformation given regarding transportation; and the complete lack of follow-through has not only shaken my confidence in your airline but has resulted in significant unplanned expenses. read more

Absolutely awful experience at the Frontier Airlines check-in counter. The check-in agent was incredibly rude, dismissive, and openly hostile. She repeatedly yelled at us to use the kiosk even after we clearly explained that the kiosk was not working. I didn't get her name but she's either Hawaiian or Filipino. Instead of helping, she acted like assisting customers was a burden and made it our problem that she had to do her job. At one point she said Frontier is a "self-serve airline," which is not true, it's an airline that offers self-service options to save money. I wasn't trying to save a few dollars I simply needed help because the kiosk wasn't functioning. There was zero professionalism, zero patience, and zero customer service. If you work in a customer-facing role, especially in travel where people are already stressed, yelling and being condescending is unacceptable. Cheap flights mean cheap employees! read more

Afternoon flight was delayed an hour due to another Frontier flight being delayed at our gate (not due to weather), which happens, but we then boarded the flight and the pilot told us we had ten minutes to take off before the pilots needed to end the flight as they would exceed their mandated number of 9 uninterrupted flight hours. The taxied away from the gate but 10 minutes later had to regate deplane. The Frontier staff then handled the next 2-3 hours of people rebooking very poorly. They were unorganized, failed to make any update announcements, and were unhelpful generally. People tried to be patient but Frontier took advantage of their patience. People with checked bags were then told that they had to get their bags in baggage claim, then requiring some to go through security a second time. They withheld hotels for many even though our 3:45pm flight had been cancelled to an 8:00am flight the next day. Further, another flight to Seattle at the same gate closed the doors early on 5+ passengers who were waiting in line. Two and half hours later were given $15 food vouchers. read more

I'm not sure how to express how absolutely HORRID this experience has been. You get what you pay for. There is a reason they are so cheap. There are extra fees for EVERYTHING, from bags to beverages. No leg room, tray is 10 inches by 5 inches. VERY ghetto, filthy, miserable, cramped, smelly . . . read more

Frontier Airlines - No room - Airlines Near Me - Salt Lake City, Utah

Frontier is always listed as the cheapest flight, especially flights from SLC to Denver. Don't fall for their "low" prices. This is a total scam, because once you begin the booking process, they tack on unnecessary fees just for sitting on the plane. Picking your seat costs money, bringing any type of bag, even a carry on bag or purse costs money. When we went to check one of our bags, we had the choice to put the bag tag on ourselves or pay $20 to have one of their employees help us and tag the bag for us. The seats are uncomfortable, the tray tables are tiny and useless - you can't even fit anything on them. They also don't provide snacks or drinks on any of their flights like every other airline. I have never had a positive experience with Frontier Airlines. Whenever I fly with them my flights are ALWAYS cancelled or delayed, and their customer service and staff isn't ever able to help. I've gotten stranded multiple times with Frontier from flight delays or cancellations, and they weren't able to offer me another flight until days later. I vowed to never fly Frontier again after my last awful experience, but got tempted by their "low" prices that actually didn't end up being low at all. Don't fall for their prices, it's worth it to spend the extra money to fly with a different airline, because you'll end up spending extra money anyways with all of their additional fees. read more

The computers to check in were not working so we went up to an agent. She was extremely rude. She told me to go back and try scanning and entering my confirmation number. I explained that I had done that multiple times and the monitor prompted me to go to an agent. She was annoyed that she had to "do her job!" We got to the gate and boarding started on time 8:45. This one hour flight from SLC to Las Vegas has been a total nightmare! We could have driven and gotten there sooner. Frontier Airlines is the worst airline! Stuck on plane for 3 hours and not offered a drink or snack. Never again! Not even a one star rating! This was not a cheap flight. We paid over $600 for 2 round trip tickets to sit in a seat that felt like cardboard! read more

We paid extra to select seats in row 11 for my wife and our young daughter so they could have a more comfortable flight. But at the very moment of boarding, the airline moved them to row 25--with no warning, no explanation, and no announcement. Her boarding pass still showed row 11, but the gate staff just reassigned her without so much as a word. My wife called me crying and overwhelmed, and our daughter was upset too. This isn't just about a seat--it's about basic decency and professionalism, neither of which this airline showed. You took money for a service and didn't deliver. Worse, you caused stress and emotional harm at the worst possible time. Why let us pay to choose seats if you're just going to take them away without notice? This is completely unacceptable. read more

Where do I start! I have flown Frontier for a couple years. For awhile it was almost weekly. My last experience was so disappointing I will never fly with them again! I have the same backpack that I've flown with every time which fits under the seat in front of me. On my last flight they over booked. They decided to have everybody measure their bags to make sure they fit. They had 3 employees standing watching. My bag was slightly bigger and because of the shape didn't fit perfectly. They told me I was going to have to pay $100 because it was at boarding rather then paying in advance. I told them I've never had to pay for my bag and it fits underneath the seat in front of me. They still insisted I pay and told me to abandon items from my bag or fly the following day and still pay for my bag. They were stressing passengers out and rushing us to board. There was a passenger in tears and told she couldn't fly with her bag unless she paid. She didn't have the money to pay. I felt so bad for her I paid for her bag so she could board. People were treated so rudely! Well they didn't need to rush us. Passengers were waiting on the plane for take off because we were 30+ in line. They didn't bother offering a snack or drink while everyone waited. The wait to take off was longer then the flight! The plane was filthy! Garbage left in the pockets and the trays were disgusting. Attendants we're not friendly and said they were checking for seatbelts but there were several that didn't belt themselves. That is a huge risk to belted passengers because if something happened the unbelted passenger is then unsecured and becomes a risk to everybody else! read more

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This was the first and now the last time flying with Frontier. It was just a horrible experience. Especially from SLC to Phoenix. Phoenix to SLC was surprisingly better, almost okay if it weren't for the first trip and the horrible lack of amneties and space. We didn't know we had to check in 24 hours before our flight in order to have a seat, we tried to the morning of the late afternoon flight, and it kept coming up with errors. The first agent we spoke with was going to charge us $25 each because we didn't check in prior. We had to pay $75 for one 40 lb checked bag!!! It's less weight than with normal airlines at 50lbs and a cheaper rate to check them. They were going to charge a bunch more for 2lbs over, so we had to start pulling stuff out of it.... We had to hurry to the desk to try to get seats assigned. Their computer was down, the plane was late, and then they took a while after it was back up to get seats assigned to us, so we were afraid we would not be on the flight we reserved and paid for. The flight attendants were not at all pleasant. I did my best to just ignore them as I was going on a little fun trip. But it was frustrating! Also, my seat belt was broken... but I made it to my destination and back, so that was nice. The return trip was better, the pilot talked to us all, and greeted us and said thanks bye on the way out. They don't give out drinks, even water. Unless you want to pay $5-$10 for a can or a small bottle. It's just not worth it to fly a "budget" airline. I'll stick with JetBlue. read more

Don't fly to SLC frontier unless you want to have your flight canceled and they can't help you only refer you to a bar code that leads nowhere. read more

Theeee worst customer service, no one at counter to help, waited for almost 40 minutes for someone to get to the desk, and then didn't want to help, cause they had to help other guests with their flights, meanwhile I had FaceTime my sons who were at the gate to try and get help, and the lady was rude and didn't want to hear what the problem is, and said I had to wait, ended up missing our flight and my sons went on to lax, leaving my elderly mother who's blind, and a heart condition behind here in Salt Lake City Utah... Waited an additional 50 something minutes for them to keep putting us to the side, now we're stranded here in Utah, finally got a call back and was no help, I'll I want is to get us on the flight home... I ABSOLUTELY WONT FLY FRONTIER AGAIN‼‼‼‼ read more

We had a nice flight coming to SLC from PHOENIX, but flying home we were charged for one of our carry ons! The same carry ons that came with us! This is BS!! I'm very unhappy with the $99 up charge at the gate to get on the plane! That's how they get you!! Next time I will use a normal airlines, one you get a snack and drink with your flight plus WiFi! I'm super irritated! I even measured my carry ons to their specifications. Thanks Frontier Airlines for NOTHING!! Just because this flight was full you decided to make an extra few thousand dollars!!! I'm surprised you didn't do that on our flight here that was 2/3 empty... bad business practices! BOO read more

Frontier Airlines - We had a nice flight coming to SLC from PHOENIX, but flying home we were charged for one of our carry ons! The same carry ons - Airlines Near Me - Salt Lake City, Utah

I rarely leave reviews but kind of felt i needed to get this off my chest. About to depart to phoenix. I arrived about 3-4 hours early. I walked up to one of the flight agents, who initially seemed pleasant but when I walked up (only me in line) I asked if I could check in early. "You have to check in online ", was her response. I said, ok, thank you and walked away. So, I open email, navigate to my confirmation email and attempt to check in. Was having difficulty because for some reason each time I tried to check in it would force TSA read mode number box. So I go back and explain my issue and she started to speak in a condescending manner, "are you flying international?'. And,I politely said no and she immediately goes back to her snickering and I stood there in dismay wondering how 2 representatives of an airlines seem so inconvenienced by a guest asking basic help questions. I stopped to get a bite to eat after I go through security. As I sat in silence I wonder how and why Gen Z is like this "entitled to anything attitude '.Generation which are following are even worse. Very few can hold a conversation,,or can work at a job longer than 6mos. And the 2 week notice is a thing of the past. They will quit or complain about anything right on the spot. My apologies for what should have been a simple review, turned into a rant. My initial point or complaint was about the customer service reps of this airline left a bad taste in my mouth. 10min prior to boarding I was lucky enough to have the same two reps checking passengers onto plane. This was a last minute flight from Salt Lake to phoenix so I was blessed with the middle seat. I asked one of the reps is it too late to purchase or upgrade seating and then they laughed and said you can upgrade to another middle seat. Hilarious, not only are they rude and inconvenienced but comedians as well. Final straw was when they were calling groups up to board first, I hear active military. I am an Army veteran of 8yrs, and experienced things that most people probably couldn't stomach and leave it at that. So I waited till she said everyone else can board. As I approached with ticket, I asked if it's active military or does a veteran count, for my own knowledge to remember for future flight. As she studdered and said veteran is included I said maybe in the future you should announce that. As a an Army veteran, I share very little of what I've seen or done, I don't seek accolades, or take advantage of veteran discounts,because to me a true soldier doesn't need to boast. I was proud to have served my country, lost a few friends and enjoy the occasional thx for your service when my ID is shown. In the future I hope the customer service reps think twice before treating ppl a certain way because someone has inconvenienced them during their job of helping supposedly providing customer service being a brand ambassador for Frontier Airlines (will never use again) read more

I'm not sure how to express how absolutely horrible experience has it been for me. First and last time I use them. The staff are rude, unhelpful and very condescending you get what you pay for. They refused to give us our boarding pass but everyone kept asking us for it instead had to dig thru your phone to find the darn thing it sucks. There is a reason they are so cheap the prices were not that cheap. There are extra fees for EVERYTHING, from bags to beverages. No leg room, tray is 10 inches by 5 inches. VERY ghetto, filthy, miserable, cramped, smelly. I almost lost it with one of the staff for 4 lbs over and had to pay $75. He was not helpful or willing to help. Why work here is they don't like it? As well with the onboard staff my family was split in 3 different places in the plane when ask the staff she reply to ask your neighbor to see if they can switch with the. Why do a family trip with your family when we can even sit together. I will give them a zero if they had a choice. F---- all the way F - - in all areas from customer service front desk to picking your luggage where ever they put my luggage at to get my meds out. Unbelievable!! The worst!! read more

I took my first and last flight with Frontier Airlines today. I paid $59 upon booking for a checked bag. I arrived to find that my bag was 13lbs overweight and was charged another $100. (I'm spending 2 weeks in Vegas/Utah for a business trip and multi-park hike.) I balked and stated it was my first and last time flying Fronier. "Sarah" the ticketing agent flippantly remarked "You'll be back. They always are." I am not sure who this "THEY" is to whom she referred in the third person, but I most assuredly will not be back. I hate being nickelled and dimed, and their customer service is abysmal. read more

One of the worst airlines out there--worse than Spirit, in my opinion. I'd avoid flying with them at all costs. They charge an additional $100 for a carry-on, and their 'personal item' policy doesn't even adhere to standard sizing. read more

I'm never flying with Frontier Airlines ever again! Not only do they delay flights for over 5-6 hours, they have the slowest moving workers, who eye roll their eyes at you when you ask question, no one ever answers the phone, and when they do they can't ever help with what you need! They just "walk you thru the app" that NEVER works!! By the time you get any type of help, you've already missed your flight, have to rebook, wait more and then your flight still gets delayed. Their answer to everything is "go to the app, go to the app"! BUT IT NEVER WORKS! But as soon as you need to do a check in bag, and need to give them money, "we love to help" NEVER FLY FRONTIER!!! Have some self respect and book with other airlines read more

They didn't allow me to check in within an hour of my flight, so I had to run to the service desk which was unstaffed, luckily security didn't ask for my boarding pass but they made me pay a late check in fee of $25 at the gate in order to check in. Worst airline ever read more

Just don't I am amazed this company is still in operation. The story is too long and I'm too tired to explain this 2 day saga of flights that should have been a 2 hr flight Never again read more

I'm excited to do a review on Frontier airlines with their operations here at Salt Lake City. I've actually flown with the original Frontier Airlines but I can truly say the second recantation is good as well! I've always flown with United or Delta and added Frontier airlines a few years back to my travel options. The airline is very pro senior citizen! Staff are eager to help once you arrive. I noted I needed a wheel chair and when I got to and off the plane a wheel chair was waiting for me with a team member. Customers should note that Frontier airlines is a budget airline so don't be surprised when fees begin to rack up. Fortunately the airline has bundle packs so you're able to book with seating, check in and etc. Lastly I love Frontier's Motto on " America's Greenest Airline. " read more

Frontier Airlines - Airlines Near Me - Salt Lake City, Utah

Probably the worst service and crazy carry on fee of $99 considering my flight was less than $50. It's like a bait and switch tactic they use, very shady and shallow. This will definitely be my last time flying frontier read more

I flew from Salt Lake to Denver and back. It's a very inexpensive airline and it does the job, but I had one very negative experience. I tried to check in online the morning I flew out. I went through all the steps. On the very last step, it wouldn't let me complete it. It was like the website went down. I tried again when I reached the airport, same problem. Then, I went to the check in desk and an employee yelled at me and told me I had to go to the gate to get my boarding pass. When I arrived at the gate, an employee looked me up and said it would cost me $25 to get my boarding pass. I told her I had tried to check in online and their website wouldn't let me. She told me that wasn't her problem and if I wanted to get on that flight, I would have to pay an additional $25. I found the rudeness of the employees horrible! I think I will plan on spending a little more to fly on Delta! I've had nothing but wonderful experiences with them! read more

If I could give 0 stars, I would. This airline has proven itself to be the must scummy, greedy, low quality flight experience I've ever had. I witnessed a flight attendant make a girl cry with her rudeness. While boarding, they run the line like police dogs looking for any reason to charge you extra for luggage, jackets, anything even when they had HUGE amount of unused space in above head storage. This company is made of scalpers who take advantage of people the most when you're desperate. Despicable and disgusting. Do not use. read more

I'd leave 0 if I could but at least I made it to my destination. This airline is what you call bait and switch. They advertise a certain low fare. Great. Then they nickel and dime you another hundred plus dollars for a seat, to check in, to carry on a bag. I'm surprised they didn't charge for the oxygen bag above or to disembark. Such a joke. And the desk agent was awful too. Very rude and unprofessional. The only positive experience was with the flight attendants. Do yourself a favor and fly a reputable airline. You'll end up paying the same amount in the end. read more

We were happy with the plane fare but when it came time for boarding the aircraft they had a dedicated person checking all carry on bags and personal items and charging extra charges to nearly every passenger, talk about a plane full of angry and upset customers, I guess customer satisfaction and retention means nothing to them. And they charged us 90.00 for a bag, if it doesn't fit under the seat, and has to go above the seats then you pay even for a small purse you pay and she was mean and no customer satisfaction there. And when it came time to boarding the aircraft for the return flight the same routine. No one escaped the scrutiny. I will tell you they have worn out the welcome and we will never fly Frontier Airlines ever again. They obviously are not interested or concerned about customer satisfaction or retention it means nothing to them. And as a person who worked and was always alert to customer satisfaction and service for over 40 years. This is a terrible experience and a horrible review. Even a mother flying with 2 small children they each had their little backpacks and they too were charged for each one. She was on a tight traveling budget but that didn't matter and she was charged as well and she boarded the plane in tears. They have no heart and do not care about their passengers comfort or satisfaction. I would bet that they lost many customers on that flight. Not just us. read more

Left my 83 year old mother without assistance. Absolutely unforgivable. She was waiting at the front desk, but no one came. She ended up missing her flight. We took her to Delta instead. Much more expensive, but definately worth it. No one should put a senior on Frontier. Its elder abuse read more

You get what you pay for... and sometimes not even then in the case of Frontier Airlines. First, our flight from DFW to Salt Lake City was delayed 3 1/2 hours and we arrived after midnight causing us to barely make it to the car rental before closing. On the return to Dallas, yep, another delay. After waiting for hours to check our bag two hours before the original flight time, they refused to check until the new flight time. So we had to wait another hour outside security to check the bag. Expect delays and poor service. read more

FIRST THING ----- I am an elite 20K member and I will be the first to tell you That after today I must say this airline sucks. my Girlfriend is a nurse practitioner and saved a ladies life while in mid flight. The lady was having a heart attack. We didn't even get a thank you from frontier and my girlfriend pretty much gave up her seat the entire flight... SECOND THING ---- they no longer have live agents by phone . Everything is done by chat and I swear it's a robot because my answers trigger automated responses ... I spent 3 hours on a chat to resolve an issue and 2 hours another time to the point I just hung up THIRD THING ---- like I said I'm an elite member and had 113,000 miles saved up. I used 60,000 of them yesterday and they took miles from my so called eligible miles and bumped me off my ELITE 20K Status ... there program is a SCAM .... Not worth it ... don't get the credit card and good luck talking to an agent if you have a problem read more

NEVER AGAIN. I am writing this review as I sit on the plane, waiting for take off. I am on flight F9 570 To Denver Colorado. 10 extra people boarded the plane and were told they had to "find another flight" because the flight got "double booked". So messed up. The women scanning tickets to board were horrible. Awful stank face and just plain rude. Very belittling. also want to add $50 to talk to a customer service representative? probably because they couldn't keep up with the amount of people calling to complain. This airline is a joke. I would be embarrassed to have any affiliation with this company. read more