We've been with American Alarms for over 8 years and 5 homes. Our former alarm company was acquired by Dave and American Alarms which is how we became customers. Due to several circumstances, I am a crazy person about alarms, security and surveillance.
Our overall experience with American Alarms has been very good. They have installed and/or upgraded systems in 4 homes and provide(d) system monitoring as well.
Dave B., the owner is next level smart about security. He often has a different perspective that us non-security types would never even consider. He has provided a lot of that next level insight over the years.
We've been fortunate to have their technician and installer Josh do most of our work since the beginning. He is knowledgeable, respectful of our home and a good listener. Alarm and security is his craft and he takes it seriously.
The office staff at American Alarms is great. Miss Pam and the rest of the group are patient, helpful and cheerful - even when I am not.
It's true that American Alarms is big enough to handle anything that might come up, yet small enough to know who you are when you call.
But I only gave them 4 stars, right?
Right, because I have one issue:
We went "all in" on one particular technology that just didn't live up to the hype. It took so long to figure out the issue (which was unique where only a limited number of devices would provide feedback) that the equipment was beyond the warranty or replacement period. These devices work but not to the degree I expected.
In closing, without hesitation, I would recommend Dave and his awesome crew at American Alarms for all your security needs. read more