The item arrived on time, but I had questions about the setup(it was a foreign made item, and…read moremanual was a bit weird.) The support I received from them was mediocre. I could have bought this item at Walmart, but I chose them for the reputation...live and learn!

3 strikes & you're out in my book!…read more 1st order: Shipped late. Quickly discovered that they do NOT make anybody available to resolve issues by phone -- you have to leave a number and wait/pray for a return call. At the time I had the specific e-mail of an associate I'd dealt with earlier, and he jumped in & helped immediately. It appears they've plugged that loophole now. 2nd order: Shipped open box product where new product was advertised/charged. Same old story: nobody available to speak with you. Either leave a # or e-mail. They ended up issuing a $50 refund, but this should not have happened. 3rd order: In a panic I ordered a $150 TOSLINK cable, but found out later the issue was elsewhere. Again: nobody available to assist with the return. In response to e-mail, they did approve the return, but charged a $15 "return label fee." Grrr. Hopefully I'll have my wits about me next time & remember to avoid these shady people who only half-heartedly provide customer assistance!

I researched this company multiple times over the course of a couple years to handle consultation…read moreand installation of a large 4k TV and sound system. I was looking for people with greater experience than Best Buy. Mark got back to me very quickly and we arranged to have Karl visit us for a consultation. Karl listened to all the details of what I wanted in my setup, offering plenty of feedback on what I might expect and need. (He also took a look at my network closet, but I chose not to do anything with it.) By the end, we had probably spent an hour or more together and I got an excellent plan that we decided to go with. When my TV came in, Karl offered to come over ASAP to do the work. He showed up right on time, bringing Jeff along to do the job. They created an entirely clean setup for me, with wires running through the wall, and were able to install electricity and relocate networking cables to accommodate the mounting location. They walked me through the physical setup and the TV settings I would need to consider. During the review of the TV, *they* found a flaw in the screen and immediately let me know that they would handle getting a replacement and be back as soon as it came in. They just completed that work for me today and we went through the same review. Karl and Jeff were both great guys. (We talked horror movies and the quality of blacks in the new tech.) And something more I appreciated: they wore masks while in the house, removed their shoes when they came in, and left my house clean. I will be calling these guys again when I need something done. I trust what they tell me and they deliver on what they say.

We hired Element Integration to mount some TVs and install additional speakers in our house. They…read moredid an awesome job and at a reasonable price. They always made sure we understood what they were going to do and where for any significant matter during the installation process. They also addressed a concern we had about a visible plug. They were thorough and cleaned up throughout. They're also nice guys and easy to talk to. Karl, Jeff and Danny are a great team and went above and beyond. Would definitely recommend them.

Look no further, this is your one stop shop for TV and Audio needs. My husband and I sought out to…read moreget a new TV and have it mounted so we bought from Samsung direct (with a three week delay in delivery) and then contacted RDU TV Mounting for a quote to mount it. Brenden ran the numbers for us and during that conversation, we discovered that Brenden also sells TVs, had that very TV in stock available and offered this very TV a few hundred bucks lower than Samsung. No brainer. We ended up canceling the Samsung order and had Brenden and his team deliver it, install it and mount it. By doing this, we eliminated the waiting for the Samsung delivery, the liability of it being damaged in transport and the hassle of bringing it into the house etc. Brenden and Nick did an amazing job. They are also both extremely knowledgeable in not only all things TV and sound, but also in the wifi space too, as they were able to hard wire and conceal all my TV and Ethernet cords in a jiffy. Impeccable work, superb quality. At first, we considered going with either someone from Thumbtack or a local handyman but are so glad that we trusted seasoned professionals that mount TVs everyday, to do this job. RDU TV Mounting, thanks for the exceptional work!

They came quick and did a great job mounting my televisions. I would definitely use them again.read more

Ivan is fantastic! After calling around to multiple companies on Yelp and Thumbtack, I gave Ivan a…read morecall and he was able to fit us in the same day and gave us a reasonable price (half the price of Best Buy)! As someone who was getting their tv mounted for the first time he talked through all the decisions of height, tilt, and how to minimize wall damage in our rental with me and gave me his expert recommendations given the layout of our room. He also went above and beyond for wire concealment and mounted our AT&T and roku boxes and power strip to the back of our tv to ensure the mounting was sleek and most importantly safe with all cords out of reach for our baby! He was also very thorough with each step, allowed me to inspect it to make sure I was satisfied, and ensured he cleaned up before he left. Highly recommend Ivan and his team!

Ivan arrived promptly as scheduled. He is very professional, yet personable…read more He was adamant that the placement of the TV was what we wanted. Upon discussing things with him, it was evident to me the level experience he has and I was very pleased by the entire experience. We could not be happier with the mounting job he did and I will definitely call him when it comes time to do another mount. Definitely going in my contacts for the future.

Chris did a great job working with my old home audio system & integrating new technology to provide…read moreus with a user-friendly system. He also suggested options which could be added at a later date. I was very impressed by his knowledge of electronics & more impressed by his customer service, something our prior home audio expert failed to provide. I would highly recommend Elite Sight and Sound.

So i stumbled upon Chris and Elite Sight and Sound. WOW! Im glad i did. I own Abbey Road Tavern in…read moreCary NC. He installed 20 Tvs, new sound system, Cant see a single wire as Chris put everything neatly in a rack. The whole system is controlled from my IPad. NO MORE REMOTES!!!!!! He works usually at night when we are closed. Very trustworthy. Im glad i met him. If you would like to come in and see for yourself by all means! Thank you Mike

Scott did an amazing job on the install of a 55 inch frame TV. He also showed me how to use it…read moresince I was unfamiliar. We liked his install so much that we bought 65 inch TV for the family room and he brought the adjustable frame for it to attach to the wall so that it looks like it's floating in the niche. I would definitely recommend him without hesitation. He was also very easy to schedule. Came on time. Very good with time management.

Scott was on time, knowledgeable, and very strong. He took down our…read more 77" tv from above our fireplace and carried it out by himself. Then, at our new home mounted it on the wall pdq. Added a sound bar(difficult attachment). He worked super fast and made a tough job look easy. Highly recommend him. Bob A.

These guys helped me choose home theater equipment which I still love to this day…read more Great service!!!! I had a bulb on my projector burn out early (but out of warranty). They went to bat for me with the manufacturer and got me a replacement for free. You won't get that level of service at Best Buy. I would go back to these guys in a second.

I cannot say enough about these guys. During 2017 while I was having my home remodeled, I…read moreresearched companies that would be able to give me an estimate of a remodel of the 20+ year old sound system that was installed in the 90's, together with an addition to my garden area. I stopped in and met Dan and Ed and was very impressed with his knowledge and confidence in accomplishing the task. (I had been warned by my GC not to use several other companies that he had encountered with other projects in the past.) I proceeded with IE as they had a 5 Star rating on Google. We agreed on a price and time for them to come by for the project. The professionalism of this group was apparent. They always showed up on time- and with a very positive attitude, they went about doing their work. The outcome was exactly what I had expected, so I asked them to revamp my internet access throughout the house. As before, they went about their business in a professional manner. Each time, Ed showed up to be certain that the plan was enforced. In addition to this, they were sometimes able to look remotely into my account to help me. If necessary, they arranged a time to be here. There were several iterations of the internet revamp, but the end result was to have the internet service stable throughout my home-which has three distinct floors. The thing about this group is that each and every time I require some help: if my internet is acting up or if my security system is acting finicky, all I have to do is call Intelligent Electronics. The customer service they provide is always available in the same pleasant and professional manner as was present before the sale! How many companies can you say that about? If you're looking for a company to exceed your expectations in this area, including post sale customer service-look to Intelligent Electronics.

Our decision to hire Neuwave from new construction to ongoing service has proven to be a poor…read moredecision on our part. They numerous failures and poor quality of installation, and our service expereince with them since has been less than impressive. Most unacceptable was our service experience with a recent internet issue over a weekend. We contacted their 24 hour after hours service line for requesting service assistance, and Neuwave states you will receive a call within an hour. We called 4 times every hour and half with no returned call. Finally, we spoke to the service manager Monday, sharing we work from home, he had no response as to why a call was not received from anyone (including himself). He then elected to email us rather than call us, which leaves one to question whether Neuwave wants to speak with any of their customers. Needless to say Neuwave has totally failed to earn our business, and we will be replacing them with a customer and service centric provider.

We had them install a home audio and video system 2 years ago. The TV installation was fine, and…read morethe speakers sound great. However, the control 4 system is always hard to use and inconsistent at best. To turn on the TV now requires 2 remotes and turning on the TV twice on the control4 remote to get the audio to play. The control4 remote LED has faded quickly, so it is hard to see what is selected. I would love to find a different system to get the TV and audio to work well.