My 23 year old dryer went on the fritz and I didn't want the hassle or expense of buying a new one. I called American Appliance and spoke to Walter. He patiently listened to the symptoms and told me it was likely the motor was going bad, but of course over the phone you can't be sure. He scheduled John to come and assess the problem the next day, who confirmed that it was in fact the motor. I was given an estimate for the motor, any possible additional parts and the labor. Two days later John installed the motor and other worn out parts. He smelled gas from the natural gas pipe, found the problem, and tightened the attachment, and for no additional charge! I am from a family of entrepreneurs and family businesses. American Appliance truly represents the values and commitment of an experienced and reliable family business, and I highly recommend them for your appliance needs. read more

I've used this company twice now to repair my eight yr old Maytag dryer. Can't say enough about the quality of workmanship, professionalism, courteousness, and accommodation these guys have. Both times I called, my calls went to an answering service,, but they were quickly returned by Walter, who booked my apt ASAP. John came within the allotted four hour slot, and in both cases knew within minutes what the issue was. Both issues were resolved within a three days ( the time needed to get replacement parts). The quotes given for each repair were exactly what we paid. They incorporated the diagnostic visit. No nonsense work ethic, honesty, no unnecessary wasted time, and very good advice is what I get every single time. They are now my go to for any appliance repair! Thanks John and Walter! Now back to doing laundry catch up ... read more

We were in a panic less than a week before Thanksgiving 2015 when our Dacor range/oven stopped working. John came within two hours of my 3 pm phone call. I thought we needed a new computer relay and touchpad (because the panel was "dead"). John went to the breaker panel, reset the circuit breaker, which reset the computer on the Dacor. It started working immediately. He then ran some tests to check for error messages. He did caution me that parts on our 14 year 0ld Dacor may not be available too much longer, but suggested against replacing this panoply of parts that together cost over $1200, on a 14 year old range that could be replaced for $6,000. Pretty good advice. Prompt, and honest advice too! After this experience, we will continue to use American Appliance Service for all our appliance repair needs. read more

Wow - what great efficient and prompt service! Technician came when the owner (Dad) said he would come - he had everything on his smart IPAD and know his appliances. Suggested we could fix the motor for $400 or purchase a new replacement whirlpool electric dryer for less ...what a wonderful idea - our school uses his services all the time and we have never had any issue. Nice reliable family run business...hard to find now-a-days... Highly recommended and they drive all over Union, Essex, Morris and other counties. We have recommended him to all our faculty/staff and have never had negative feedback about AAS. You will never need to find another appliance repair company! Lee Summit, NJ read more

I was having trouble with my fridge and looked online for a repair service. I am normally the one in our house who is always home so I deal with all the service calls when something breaks. I have had great service visits and some terrible ones for all types of repairs. American Appliance was definitely one of the best experiences. From the initial phone call (spoke to Walter to set up the appointment) to the house call by John, all aspects of the repair were handled quickly and professionally. The price was what I was expecting for the repair and was explained to me ahead of the work being done. I would recommend American Appliance to anyone looking to be treated fairly. read more

So glad I scheduled American Appliance! They came right on time and got our refrigerator temperature-maintenance issues sorted out at minimal service call cost. Their technician was very knowledgeable about our Frigidaire model and showed me and clearly explained exactly what had gone wrong, why we had accumulated frost in a critical air passage, and why our attempts to adjust the temperature settings had produced the opposite of the intended effect. He got it all cleared out, and now we have a fridge that's functioning as it should. Keeping their card and will be sure to call AA next time we have any appliance issue. Highly recommend. read more

American Appliance is a great co.! John is #1 in knowledge, customer service, and reliability! You can't ask for more! He calls you back, let's you know when he is arriving (and sticks to that time), and most of all, he knows his stuff. I have used him for several appliance repairs and he is a great diagnostician on anything. He knows what is wrong, the parts needed and when he fixes the machine, the machine works again! He is also fair on price. Recently I needed a repair during a crucial time and he was able to accommodate me and fixed the machine that day! Thank you again, John. You rock! read more

I have used this company a few times now. The first time John came out about nine years ago was to look at our very old washer, and again about three years ago to fix the pilot light on our almost 20 year old oven. After discovering an issue with our dryer last night I called up just this morning to schedule my same day appointment in just a few hours. John showed up on time and knew what was wrong as soon as he walked into the laundry room. He ran outside to get the part I needed and was done within 20 minutes. He's a very nice guy who knows exactly what he's doing. Highly recommend. read more

My beloved Whirlpool washer, 15 years old, stopped draining. Decided it was worth a service call in case my machine and I could remain bonded even longer. John arrived and fully explained why the repair would really not be worthwhile. In addition he was most helpful in discussing pros and cons of machines in today's market. John was extremely pleasant, most informative and gave me a feeling of confidence that his work would be top quality. I would definitely call American Appliance when a need arises in the future. Hats off to John!! CB read more

Kenmore washer leaking. Called Saturday... here Monday. WHAT??? No 2 week wait??? Get's even better! John showed up on time had the part with him to fix my washer on the spot! Diagnosed the problem in minutes and quoted the price. Family owned business says it all! Prompt... courteous.... honest...thorough and dependable! How great is it to have a job done RIGHT???? John heads my list of repair numbers to keep handy, without question. No brainer! Not enough stars here to rate ..... 10 Star service for sure!! read more

Our 15-year-old professional grade oven was taking forever to preheat. Then we smelled gas one evening when we turned it on. The next morning we called American Appliance. They correctly diagnosed the problem over the phone (faulty igniter) and was at our house within 24 hours. The service was fast, clean, very friendly, excellent all around. And a great value, they always provide the most cost-effective solution. We only use American Appliance for all our appliances: oven/stove, washer/dryer, refrigerator etc. read more

So, for close to six years now.....American Appliance and specifically John has saved the day for me SO many times!!!! We all know it's hard to find reliable and honest service for when appliances go bad but I can say that American Appliance has been both of those things for me over the years. Honest, reliable and I know they will NEVER try to over charge for services. Thank you American Appliance for coming again today on short notice of yesterday, showing up on time and getting the job done!! read more

I have been using John from America Appliance for the past three years. When I call him about a broken appliance, he will usually get to me in a timely manner, is very knowledgeable about whatever machine I call him about, and does what needs to be done to fix the problem. I have never felt that he overcharged - I actually believe he has saved me money with his fair and honest opinions. I highly recommend this business for anyone needing their appliances repaired. read more

I have had American Appliance Service to my home many times for many appliances. John always arrives on time and gives me an estimate before starting any repairs so I have an option to have the work done or not (I always have the repairs done). The work is done quickly, professionally, and no mess! He has worked on my microwave, oven, dishwasher, washer and dryer, more than once. It's the only service I would ever call and I highly recommend them to everyone! read more

I was very satisfied with their professionalism and keeping to their word. They originally told me they would be coming between 1 - 5 PM on Tuesday. They called back about an hour later on both my home phone and cell phone to tell me that the appointment would be between 3 - 6 PM on Tuesday. John did show at 5:45 PM. He diagnosed the problem right away,indicated what the price was which seemed very reasonable, and finished the job in about 20 minutes. read more

Loved it! HIGHLY RECOMMEND! *My Dryer stopped Heating* - Found this company yesterday via Angie's list / Was quoted a service price & time of arrival. -The technician John arrived Next Day, on time / Very Pleasant & Professional / Quickly diagnosed my dryer issue / quoted me the price to repair / very reasonable $$ Explained what may have went wrong. - And just like that, My dryer is working properly again! [PS- my Dryer is over 10yrs old!] read more

An excellent job done. John came by the same day I called to check out my Maytag dryer and give me a repair estimate. It turned out that the dryer was 35 years old, and he didn't have the right part to fix it immediately. He ordered the part and fixed it the next day. John went the extra mile and vacuumed the inside of the dryer before reassembling it. I will definitely recommend this service and I will use them again. read more

My dryer broke on a Sunday and after being referred to American Appliance through a friend I called on Monday to make an appt. I was able to get an appt on Tuesday and was 100% satisfied with the the experience from start to finish. John was the service tech that came to my home..was very nice and fixed the dryer within a half an hour and was done. I will highly recommend this company to anyone who needs appliance repair!! read more

I caused my own problem with our Whirlpool dryer. My mother in law had used John for some other appliance work and was very pleased. John diagnosed the problem within 5 minutes of his arrival. He also located and ordered the parts on his I-pad right then and there and scheduled the work for two days later. John came as promised two days later and completed the job. His price was fair and reasonable. Jon D. read more