UPDATED: Received a full deposit refund Our car was supposed to have been transported by American Auto Shipping, from Long Beach California to "Tampa" Florida, but had a very difficult time dispatching a driver due to the high rising gas prices. After a few weeks of trying, I ended up canceling my request and had to retrieve our car myself. About a week after contacting American Auto shipping, I was finally contacted by an American Auto Shipping representative and was able to receive a full refund of my deposit as well as a discount to be used in the future if needed. I would definitely consider using this shipping company again. read more

These guys are crooks! Not insured! not bonded! They subcontract the work and don't pay the driver's. DO NOT USE THIS COMPANY!!! THEY ARE SCAMERS! read more

It took them 22 days to pick up my car. Communication was terrible The only communication I got was from me calling them to find out what's going on. just now And when the day came to finally pick it up they didn't have bill of lading or even the VIN number so the vehicle could not be released. When I called them to ask about it they tried to make me feel like I was the problem. Saying things like it's 2025. Even though they were the ones that had somebody in training make that mistake 1 Quite rude. Never an "I'm sorry we made a mistake". Only a poor attitude and a negative experience. I would recommend anybody else. Ishould have flown and picked up the car myself. The cost would have been the same or less. And at this point it would have been more convenient.. read more

This company is a disaster and a financial predator. Their entire business model appears to be built on outright deception and theft. Do not let them trick you into their catastrophic service. 1. The Bait: They lured us in with a $1,369 quote. 2. The Fraudulent Switch: They pressured us into paying a $300 "EXPEDITED FEE" for a guaranteed 24-hour service. This guarantee was a COMPLETE, BOLD-FACED LIE. The service was never delivered. The $300 was simply stolen for a service that never existed. This is clear-cut WIRE FRAUD. 3. The Financial Assault: After failing to deliver the expedited service and as we pursued our rightful refund, they committed yet another act of theft: an UNAUTHORIZED, unexplained $180 charge suddenly appeared on our bill. 4. The Aftermath: Their incompetence and fraudulent delays destroyed our travel plans, leaving us stranded. We were forced to spend hundreds of dollars on emergency car rentals just because American Auto Shipping LIED about their shipping timeline. They charged us $1,849.00 for a failed, fraudulent service that was supposed to cost $1,369.00. We have demanded the refund of the $300 stolen fee, the $180 unauthorized charge, and compensation for the ruinous car rental expenses they caused. They have flatly refused. We are not just complaining; we are now actively pursuing legal action and have filed formal complaints with the Federal Motor Carrier Safety Administration (FMCSA), the Federal Trade Commission (FTC) for fraud, and the State Attorney General. DO NOT GIVE THESE PEOPLE YOUR MONEY. They are financial criminals operating an auto transport shell game. read more

We requested transport of a vehicle from Florida to Nevada. The quote seemed reasonable compared to other quotes. We paid $500 extra for expedited shipping. Its been 8 days since our initial pick up date. They stoppped answering our calls and responding to our emails. We received a text last night that there was a work stoppage beyond their control and that they were unable to refund any money paid. If I could give this company zero stars, I would. Don't use this company. read more

Avoid American Auto Shipping at All Costs - Unreliable and Incompetent I am writing to express my extreme dissatisfaction with American Auto Shipping and sub contractor Direct Motor Line's Inc., recent handling of my vehicle transport. The entire process was a nightmare marked by delays, poor communication, and ultimately, an exorbitant storage fee due to their own incompetence. I dropped my car off at the port in Honolulu, HI on December 10, 2024. It was shipped shortly after and arrived in California on December 20, 2024. After weeks of sitting idle in Long Beach, CA my car was finally picked up on January 5, 2025 and scheduled for delivery on January 14, 2025, but after being hauled across the country to Philadelphia the car oddly sat idle for days without any further notice. During this period, I reached out numerous times leaving voicemails that went unanswered. Throughout this experience I received little to no communication regarding the status of my vehicle. Luckily I tracked my car via Apple AirTags which allowed me to know exactly where my car was. When I finally reached dispatch, I was met with resistance, vague excuses and unhelpful customer service representatives (Erin, Manager of Ocean Transport). To add insult to injury, upon finally receiving my car, I was presented with a $120 storage fee. It was made clear that this fee was incurred due to their inability to deliver my vehicle on time, effectively forcing me to pay for their logistical failures. American Auto Shipping demonstrated a complete disregard for my time and money. Their lack of professionalism and accountability is unacceptable - hanging up on a concerned customer isn't the best approach to customer care. I strongly advise anyone considering using their services to look elsewhere. You will undoubtedly encounter significant delays, poor communication, and potentially unwarranted fees. I urge others to share their negative experiences with American Auto Shipping and the delivery company Direct Motor Line's in order to prevent others from falling victim to their incompetence. read more

This was the 2nd company that I tried to use to get a race car transported from CA to GA. They talk a good game but in reality, the people they subcontract with must not think much of them because I waited over a week to still not have my pickup scheduled. When I booked with another company and called them to cancel, they used scare tactics telling me that the company I just booked with would not get my car picked up faster and that they would destroy my car in the process. It was all lies.....Car was picked up the following day and delivered in 3 days with zero problems. I would never attempt to use American Auto Shipping again. read more

This company is the worst I ever dealt with:( Especially the guy name Mike , he is rude , unprofessional. Hanged up the phone on me and he doesn't care about your experience as a customer representative. I paid for my car to be shipped to Dallas TX upfront , got a promise that it will be picked up within 3-4 days of period of my reservation and never got picked up . Called them several times and keep getting fake promises. At the end they wanted to charge me another $500 additional on top of what I paid and still didn't get my car picked up . Mike is the worst of this company - he is rude and not professional at all. He doesn't care about customer feelings about being stressed with the situation that they put you in . Save yourself and do not go with this company - save your money and time and look for other company read more

I have never left a review, but absolutely need to do so here. To sum up, it's what everyone else is saying: - Communication is extremely poor - Sales technique is extremely shady and scammy - getting a hold of customer service is like pulling teeth - They were late to find a carrier with no end in site. I called another broker and they immediately found a driver within 24 hours. To add insult to injury, they said they didn't even find my car on the call board. These people work day and night to take your money and do nothing with it. I had to rent a car for two weeks out of pocket because I picked the wrong company. DO NOT CHOOSE THIS COMPANY. I'm just praying to God that they'll keep at least one promise and refund me my money that I paid upfront. I learned my lesson. If it's too good to be true - it probably is. read more

WORST EXPERIENCE EVER.... They were so rude and ignorant to my sister, he just kept gaslighting her over the phone about taking a higher price than her original quote and tell her if she shipped for less they will drop her car half way... Mind you my sister just laughed at it and he then proceeded to yell at her telling her way are you waiting no one will ship your car for less It will not be well for him!!!! Avoid them at all cost!! read more

There is something wrong with this company, American Auto Shipping. Do not trust them with your personal information, I did and I feel like I got scammed. They actually want a picture of your credit card, license and yourself holding your license. The rep actually hung up on me while I was asking why all that was necessary. Imagine that! Avoid at all costs! read more

DO NOT WASTE YOUR TIME. RUDE COMPANY. I called in to confirm time and day they will be picking up vehicle. An older guy answered and said once payment is made vehicle will be picked up in a 4 day window. I asked him is there a time frame and he said why are you asking me that I just said 4 day window. I told him sir I am trying to confirm a time, I am the customer and you work in this company you need to be nice. The older man then said well we don't do business with people who don't understand. This guy sounds racist and was EXTREMELY RUDE. AVOID USING THIS COMPANY. Horrible customer service, imagine the type of work they provide. No thank you. read more

Was quoted $709 to have my car shipped from Florida to Oklahoma. After about a week of no confirmation of someone to ship, I get a call saying that they underbid and need another $341 to secure a shipper... About 48 hours later I finally got confirmation that someone will be picking up my car. They got the car to me in about 72 hours. The driver himself was great. Communicated well and was very forthcoming that the mirror cap of my car flew off during transport. Not a big deal and I appreciated his honesty. I don't appreciate the lies of the "locked in rate" that American Auto Shipping promised, and didn't fulfill. Ended up paying 50% more than what was quoted! read more

American Auto Shipping - Vehicle Shipping Near Me - Las Vegas, Nevada

Extremely Bad & Slow Service. Not Recommended. My Car pickup date was 28th Nov 2024. Today is 9th Dec 2024. It has been passed 11 days, today is the 12th day, they haven't picked up my car yet from the pick up residence. I paid the full amount on 24th November. It is extremely disappointing and it reflects their inefficiency, poor service & quality. Should Never take service from them. read more

AVOID THIS COMPANY THEY WILL TAKE YOUR MONEY AND RUN! They did not complete my service and left my car at the Long Beach port for almost a month racking up a port charge! They will not answers phones and emails after getting your money. I don't understand how a company like this could still operate. The best part is they can't even refund your money after paying up front and will ask you to contact your credit card company. STAY AWAY AT ALL COST! Worst thing is looks like they did this to multiple people. Negligent company all around. read more

After putting in my information for a quote I am now receiving 20 texts and calls with quotes from other companies...They obviously sold my information which is very disappointing. Other car shipping companies did not do this. Do not recommend requesting a quote unless you want you inbox spammed with AI messages. read more

I wish I could give less than a one star. This company is rude, disrespectful, and has absolutely horrible communication. After 10 full days of waiting for someone to tell us our care has still not been picked up we cancelled. read more

CAUTION YOU WILL BE AT THEIR MERCY. Based on reaction of person answering phone today, they just don'T care. Awful Experience. Delivery was 8 miles from contracted location. I had previously shipped twice to same address & Montway was able to get within a half mile. American Auto driver would not seriously consider alternate locations in spite of them meeting terms & conditions # 9 (a nearby supermarket parking lot). the delivery location was a rest area off state highway. Coincidently truck arrived & dropped a 2nd car at same time. read more

This company appears to be fraudulent. After charging my credit card and telling me verbally that 7/15 was the final day of my pick up window, they never answered a phone call or voicemail from me. After several unanswered phone calls and voicemails, my husband called from a different number and they answered, telling him 7/17 was the last possible day. July 17 has come and gone, and we have not received any answers, not even if the order has been dispatched. Do not give this company your money! read more

I don't know what all these bad reviews are for. I've used them dozens of times and never had one problem. Lowest prices. great service.

Everything seemed fine and up front and professional when they took the money. Then the 1 to 2 day pick up window passed. I called after a week and they said I need to be patient some cases take longer than others and my car was one of the few that hit the 10% window. They say right up front that 10% take longer and unfortunately mine is one of those. I now feel that is a deception and that 90% get extended and only 10% happen as expected. After two weeks they did not answer their phones any more and they answered by machine. They never returned a single call us back with information despite our pleadings. It has now been 7 weeks. I determined that they must be going out of business to be so rude and unsympathetic. They are now a scam operator in spite of their history and some old reviews. I would tell everyone to avoid them like Covid. They may end up killing you. read more

The company is a scammer . I canceled the service in the same time when I made the payment. I did the dispute in my credit card and the credit card accepted. After the dispute American auto shipping threats me and said I am a criminal. I send all information to the police of Nevada and I will hire a lawyer. ---------- Forwarded message --------- From: accounting Date: Fri, Jan 27, 2023 at 8:36 PM Subject: Re: Invoice 1823 from American Auto Shipping, Inc. To: Anna Zarbin Sure ruin your credit and get a criminal record for a few hundred dollars. I guess you're not the sharpest tool in the shed. On January 27, 2023 3:00 PM Anna Zarbin wrote: I will sue the company and I don't make payment because I canceled in the same time . I will make complaint in the better business bureau read more

American Auto Shipping - Vehicle Shipping Near Me - Las Vegas, Nevada

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AWFUL AWFUL SERVICE! DO NOT USE THEM!!!!! We had our pick-up date on Jul 26, from WA to ME. After the initial pick-up window had passed, I called multiple times (more than 20), first to answering machines, and after several days, finally, someone spoke with us. They mentioned that carriers were late returning to WA, that the fires in CA were affecting the service, and finally, that we were moving too far and we needed to pay more money to make the shipment "more attractive for the carriers". Today (8/13/2024), 17 days after our initial day for pick-up, they canceled our shipment unilaterally Do yourself a favor, and choose a different company. read more

Requested a vehicle to be picked up from the port and delivered to me. The vehicle was delivered on time. The driver was great. Six weeks later the driver calls and reports that he was never been paid by American Auto Shipping. Hope this is an oversight and not a common occurrence. Guess I could dispute the charge on my credit card, but don't want to slow the drivers payment. read more

AWFUL customer service! Car was 3.5 days past estimated due date (fine) no call. Our phone calls went to answering machine. MANY voice-mails not answered. Today, after 15 calls, finally got through only to be given a "drivers" number who told me to call them! When I did FINALLY speak to someone (another 10 calls later? All to voicemail. Someone finally picked up) they promised to call back after "contacting the driver" (car was supposed to be here at 12pm, this was after calling since 10:30). No call back. Will never use again (for context, we use a car truck service 2x a year, never had problems like this). Stay away!! read more

I wish I had trusted the Yelp reviews. Hired this company to transport a car from New Orleans to LA. They don't actually do the shipments; they're more of a referral service which is pretty typical. They promise a three day range and were unable to find a carrier, despite my frequent calls to them and their constant assurances that I had nothing to worry about. With 4 hours left on Day 3 they told me that they were "adding to the offer" and took great pains to tell me it was at their expense not mine, as if I was supposed to be grateful. They never found a shipper and now I have to ruin a holiday weekend by flying to New Orleans to drive the car back myself. These guys are the absolute worst. read more

This "business" deserves negative 5 stars for the lack of communication and abject failure to fulfill services in a timely manner. Weeks without returned messages or email. Avoid at all costs. read more

The company is a scammer I canceled the service in the same time and I asked for the refund the company didn't the refund , and I did the dispute in my credit card . Again the company contacted me and Aldo made threats. I said I will sue the company . The answer the company is Sure ruin your credit and get a criminal record for a few hundred dollars. I guess you're not the sharpest tool in the shed. I will sue the company and I will filling the police report. read more

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I set may 1st for pickup, but still no dispatch as of may 25. Just cancelled and went with Montway. Even canceling required 4 days of calling before someone returned my call. They're very responsive until you sign the contract, then it gets a bit painful to get someone to pick up. read more

The worst service ever. It took them 6 weeks to find a driver, then they overcharged me 300$ more than what we agreed upon, and when I called them at the phone asking for information (after 4 weeks without any communication from them) about my car they sounded always annoyed, like I was bothering them...I agree with what someone else wrote: can I give zero star?? read more

I rarely leave reviews but this was some of the worst service I've ever received from any company so I had to warn others! My husband and I were moving out of state and needed our vehicles transported in a timely manner so we paid for priority hoping our cars would make it around the same time with us. That was NOT the case we had our cars dispatched to 4 DIFFERENT carriers before they finally matched us with someone who could pick it up. We were stuck having to keep the priory that we paid for (priory is SUPPOSED to guarantee 2 day window for pick up they picked up after 5 days!) because my husband needed his vehicle for his job. To top off all the miscommunication and run around with getting our cars picked up. When we were calling to get updates on our cars we kept getting a very rude agent who was not helpful at all. At some point he hung the phone up our face after we were just trying to get some answers as to if our vehicles were getting picked up that day( it had been assigned to 2 drivers that day that both cancelled and we had a flight the next day). This whole ordeal added so much extra stress and money (Wasted money on priority and we had to extend our rental) to our already hectic move to another state. I would highly recommend going with a different company who has better customer service, better organization, and better communication. read more

Used a third party shipping company who damaged my vehicle and then took zero responsibility. Awful company. Took my money with no apology. Third party was Russian trucking company who is now out of business. I wish I had never used them. read more

We hired this company to ship two of our cars in ENCLOSED carriers. When the cars arrived they were filthy. Covered in grease and mud inside and out. We documented the cars the day they were shipped and they were in perfect condition newly detailed and we documented the cars upon arrival. They refuse to take responsibility and fix the repairs and then just ghosted us. They also siphoned all the gas out of our gas tanks. HORRIFIC experience with this company. read more

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do not ever trust them. it is scam. They did not pick up my vehicle on set date. They want you to pay more

What a total disaster! I paid for expedited/guaranteed service and car was never picked up until a week after the scheduled date. Since I sold my home and had to surrender occupancy to the new owner on the pickup date, A neighbor who I hardly knew reluctantly agree to babysit my classic until the pickup occurred. For a fee of course, I don't blame them for that. The incompetent folks at AAS lied to me on a continuous basis and stopped taking or returning my calls after they totally blew the scheduled pick up which btw I arranged a month in advance. My car arrived in filthy condition which did not surprise me except somewhere along its journey of 1,200 miles the drivers window was left down for a period which did nothing good for the white interior. Never Again. I highly recommend not even considering ever using this company, period. read more

I used this company in 2022 and the Transporter I got for my vehicle was excellent. This year (2024) I was moving cross country and was shipping three vehicles. I requested an enclosed truck, like last time, but on the day of pick up, an open trailer, which looked very old, was waiting to take my cars. I had flights booked in two days, so I couldn't wait for another truck. In 2022, I tipped the transporter, as he did a remarkable job. This time, American's site, that you pay on, asked for a tip. I asked if the transporter gets that, and they said they share. The transporter got none of the tip. IF you use this company, BEWARE that what you request is what you get. AND DON'T TIP THEM. If you wish to tip, give to the guy who drives the truck. read more

After this review posted, I received an automated email that American had cancelled my shipment and refunded my payment at 9pm the night before we left for our interstate move. The fact that they didn't call or reach out whatsoever and instead waited until after business hours to do so was petty and unprofessional, but we were relieved to be done with them. Fortunately for us, I booked with Montway the same night, was assigned a carrier a few days later, and our car has already been picked up by the driver and will arrive in just a few days to our new home. Avoid this unprofessional company at all costs. read more

This was my second time using an auto transportation company. I purchased a car online from a dealership in Illinois and needed the car shipped to my home in CA. The price was fair. There was no hidden fees, no games, no bait-and-switch. Rachel at AA shipping was helpful, courteous on the phone, good communication, and notified me with updates throughout the process. My car was delivered 3 days earlier than promised.!!! with no issues and no damage anywhere. The driver (Alex U.) was also pleasant to deal with. He texted and called me throughout the shipping process. Car arrived in perfect condition, 3 days ahead of promised date!!! I would definitely use this company again! I would recommend this company to anyone and I give American Auto Shipping a 10 out of 10. A+ read more

American Auto Shipping - Vehicle Shipping Near Me - Las Vegas, Nevada

Alyssa was very nice. Unfortunately I think she didn't realize it was a holiday weekend and quoted me an incorrect timeline. I made multiple attempts to contact the company to get an update on my dispatch. No one would get back to me. I was hoping someone would just admit they forgot it was a holiday weekend and update me with an accurate timeline. I followed the phone prompts and days later someone called me. I missed the call and tried calling back immediately and nothing. I ended up calling again but ignoring the phone prompts and finally getting in touch with someone. Jerry answered the phone and was VERY RUDE. I never gave anyone attitude or yelled, I calmly asked what was the timeline and he disrespectfully said "were you on the phone just now, did you listen to anything I said, you took your phone and tapped standard correct?" I asked where is this hostility coming from and he said, I could say the same thing about you but I never gave him a reason to talk to me like that. Honestly he was discriminating & stereotyping me. Of course a day later they had more information for me. I got in touch with the driver that was assigned to pick up my vehicle and he mentioned that I would have to pay an extra $100 to ensure he wouldn't be fined for the car being overweight. I said that shouldn't be a problem, I will clear my trunk. The very next day I got a charge on my credit card without my consent for $100. Side note, I already paid everything in full, there should be no more extra charges. So I imagined the truck driver assigned to picking up my vehicle asked the company for that money. Of course I called back to understand why I was getting charged and unfortunately Jerry answered the phone with the same nasty negative attitude. He said "I don't see a charge, I don't know anything about it and I'm not going to look into it now, the banks are closed." I simply asked to make a note on my account and once he had more information to reach back out to me. Of course no one called me. On the day of my dispatch the driver refused to load my vehicle until I paid $100. I said you should have it, the company charged me. The driver said he needs the payment in Zelle now or he wouldn't proceed. I called the company, here comes Jerry again with the same attitude, he said "I will refund you, pay the driver." All in all, I'm very grateful that my vehicle made it safely to its destination but I would NEVER recommend this company to ANYONE. I never experienced customer service like this in my life, just very disgusting and disrespectful. read more

Extremely bad experience. The agreed upon cost for transferring my vehicle was 779 out of which 480 dollars was on delivery. My friend picked up the vehicle at the destination and the truck driver charged him 800 dollars instead of the 480 and refused to give the car to him. My friend asked him for a receipt and he refused to give it and said the company will give it. My friend gave the money. I called the company and asked them to give me an updated receipt so that I could ask for reimbursement from my company since they were paying for moving. They said the driver was not supposed to charge extra. After months of sending back and forth emails, I wrote to BBB. And they tried to rectify the problem. But the company started gaslighting me. All I wanted was an updated receipt and till date they have not provided that to me. It's been more than 6 months. I am never doing business with them and strongly recommend against it for whoever is remotely even considering this company. There are so many other better auto shipping companies with better customer service at a reasonable rate, who do not swindle you like this. Also to mention, the car reached its destination much after the promised date with no updates at all. Not worth it. RUN THE OTHER WAY! read more