Debited a $200 deposit fee from my account before a transporter was secured. Today has been a year later and I am still fighting with them to get my money back. They told me that the refund was processed over 10 month ago. However, I have yet to receive it and the woman that handles the refunds keeps blocking every number that I call from. read more

I had an extremely unprofessional experience with this company. After receiving a quote from American Auto Transport, I reviewed their contract and had legitimate concerns about the non-refundable deposit, broker role misrepresentation, and lack of consumer protections. When I asked for time to consult with family members and a trusted broker before moving forward, I was met with rude, aggressive, and inappropriate text messages, including being told I "wasted their time" and being cursed at -- simply for asking questions. I was told verbally that they were a carrier, but the contract clearly states they are a broker. The contract also states the deposit is non-refundable once a driver is "assigned," even if that driver fails to show -- which raises serious red flags. I would not recommend this company to anyone seeking transparent, respectful, or professional service. There are plenty of other brokers and carriers who will treat you like a customer, not an inconvenience. read more

American Auto Transport - Text from AAT employee Victor Perugia - Shipping Centers Near Me

I gave this company my information for a quote and told them I did not want to move forward. Needless to say, Victor drew up a contract without my authorization and had my vehicle picked up without my authorization. What a nightmare. read more

My experience with this company has been terrible. I contacted them initially to arrange transport for a vehicle out of state. Once I agreed to and signed the contract with the agent named Angela Worth, she was impossible to make contact with. I received the run-around and dealt with miscommunication after miscommunication over and over. I was NEVER told that I would have to pay the person who delivered the vehicle cash upon delivery. Angela told me via text message that the credit card they have on file for me would be charged. I STILL have not received any communication from her after multiple attempts today. DO NOT WASTE YOUR MONEY USING THIS COMPANY. Angela is a liar, and is impossible to deal with. read more

I used these guys once and their paperwork has so much indemnification clauses that you basically can't hold them for just about anything. Also, they spam text me every few weeks. "I transported a car for you in the past. Wanted to see if you need to transport your car again, I can work a return customer special call/text me 954-278-3867" read more

American Auto Transport - Expect to get spammed. - Shipping Centers Near Me

Truly nasty people running this place. Never give an accurate quote and they are easily 400$ more expensive than anyone else. I talk to the rudest most arrogant women Jennifer whose text I posted below. I then called victor who claimed He never contacted me! A bunch of scam artists. STAY AWAY. read more

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This Company is the only reason i will write a review because fuck this company. They didn't do shit I was cussed out multiple times by their support when wanting info on the carrier who was ensured would pick up on the date Mike had discussed with me even though I had only called twice and their support threaten on multiple times throughout the discussion " i dont care what the agent said I will cancel your job order". Was told through text to call Tony then with no response the text told me to call Victor, got no response when done immediately after receiving that text. Then, I was ghosted by them on the day of leaving me to pay 3x the amount they promised me to another business to transport my car. THEY CAN GO FUCK THEMSELVES FOR CONSTANTLY MESSAGING ME AND TELLING ME THEY DID A JOB WHEN THEY WASTED MY TIME AND ENERGY FOR NOTHING. read more

These people never stopped calling me and did not give an option for getting off of their list. When I finally pressed "1" to talk to a rep and politely asked to be taken off the list because the car I needed to ship fell through, the guy hung up on me halfway through my sentence. I'm sure they're violating spam laws, and at least that one guy was insanely unprofessional. I called them back and caught someone else who was kind enough to at least take me off of their list without being a jerk about it. read more

*****LOWBALLED me with an unheard of quote of $9***** (See pic posted below) Then Victor Perugia called while I was on the other line....when I switched over....he was loud, aggressive and RUDE!!!! To his quote? He screamed "It is inaccurate!" And hung up on me!!!! AVOID THIS PERSON....And American Auto Transport---READ these HORRIBLE feed backs!!!! =======1.6 STARS on google====== read more

American Auto Transport - Here is the ***** $9.00 quote to get me to call! ILLEGAL "BAIT and SWITCH!!!!" ***BEWARE THESE CROOKS....*** - Shipping Centers Near Me

This is an awful organization. Avoid at all costs. They will lie to you and ignore you the minute they take your deposit. Victor Perugia will call you every 5 minutes to badger you in to signing the docusign so they can take a deposit which is their fee. All they do is put your vehicle on a nationwide network called Universal Dispatch. All car movers use this same network. Truck drivers choose which cars they want to pick up and deliver based on each of their own routes. If American Auto Transport puts too small of a fee, no driver will take your car. They lied to me and strung me along for 8 days and no one ever took my car. Once AAT got my money they ignored all my calls, text messages and emails. Then when I had Amex reverse the charge for the deposit this mean lady Margaret called and lied to me saying a truck was on the way. But this was a total lie. The driver she said was coming was 3 states away and told me he didn't have me on his schedule at all. Do yourself a favor... call Anyone else. Moving is stressful enough and now I need to rent a car at my new house because AAT never moved my car despite their promises. read more

Very happy with how Paul responded real time to our unexpected schedule changes... he was very accommodating. Recommend him and the business highly! read more

AVOID AT ALL COSTS. VICTOR WILL TAKE YOUR MONEY AND YOU WILL NEVER HEAR FROM HIM AGAIN. Over a month ago my mother booked with Victor and American Auto Transport to have her car shipped from Chicago to Naples, FL. She put down a deposit and received a written confirmation...fast forward to a few weeks later and she has been following up with him multiple times, and has heard absolutely nothing. This company took her deposit and completely bailed. Her car was supposed to be picked up yesterday and nobody showed up. She has been calling and texting and nobody is responding. So now she has a dilemma because she needs her car in Florida and we need to find someone else at the last minute. I will be reporting this "business" to the BBB next. Trust me, save yourself the pain and DO NOT BOOK WITH THESE PEOPLE. read more

Pick up dates we're continuously missed for 4 consecutive days. They never did show up nor did they ever return a phone call from customer service. My challenge now is to get my $200 deposit returned I would never attempt to use them again and I strongly suggest that no one uses them Roger read more

WARNING, WARNING, WARNING, WARNING. First of all, if I could I would have given this shipping company service 0 star, because that's what they deserve.please stay away from them dont even call them because you just waste your time and your money.  I waited all week. No calls. No emails. We called today and i talked to "**" and she immediately (without any checking whatsoever) she began listing possible reasons for the delay. We had to ask her to actually check on it to which she replied, "I can try to call, but I don't think they'll even answer the phone", followed by silence.No apology, no care. Worst customer service experience ever.after one week they just txt me this pls look at the screen shot.  HELPFUL read more

American Auto Transport - Shipping Centers Near Me

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HOW ARE THESE SCUMBAGS NOT IN JAIL. I've discovered that there are several aliases for this business. I dealt with American Speed Auto, the contractor referred to the business as Elite United Transport Services, and I found them on here under this name. In addition to all these fake company names to hide their shadiness, they have different numbers, websites, and names of employees or maybe it's just one employee-that's to be determined. Much like most of the reviews below "Anthony Gallo" of "American Speed Auto" lied about the cost and service details. They said what they needed to say to get the business and then the price turned out to be $400 more and the truck picked up my car 3 days late. Once "Anthony Gallo" got called out, Tony Boloney of American Speed Auto stopped answering and returning my calls. I have several other names and numbers like a Mike from Elite United Transport Services out of Boca Raton that came to light during my conversation with Dan from DWO Corp who was in charge of the driver and truck and who denies knowing anything about the others which I highly doubt. They're good old fashioned crooks. My elderly parents were left no choice but to go through with them in the end because their flights were booked and going with any other company would cost them further money and time. (I'm sure they are well aware the people going from Mass to Fl in November are elders who are not going to drive if push comes to shove.) If it were me I would've told them to enjoy their vacant spot on the truck among other things but they lucked out, for now. They are despicable people who take advantage of the vulnerable. I don't know how they're in business after reading all the reviews. I didn't read reviews because I assumed my brother had done his due diligence when he gave me their number. read more

Don't request a quote, as soon as you give them your number you'll be spammed daily. They're completely unprofessional, it's just a scam business. Don't waste your time. read more

SPAM like no ones watching they never stop texting you and they have 4 different numbers but the text always comes from the same one read more

I gave these guys a deposit on a delivery from CA to AZ. They harassed my phone for over a month with multiple calls a day and I decided to try them out. They took my money, and the delivery driver never showed up. I've called them several times and they have conveniently disappeared. I AM STARTING A CLASS ACTION SUIT. If you have had money stolen from them please message me. read more

This company wrecked my car and offered me a running car they offered me a mustang and said the transmission was out a few weeks after they offer to replace it for deliver me the car it's been 3 months and I haven't received anything complete scam read more

American Auto Transport - Wrecked car - Shipping Centers Near Me

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These idiots don't mind harassing with spam calls and messages... After repeated complaints, they still dont care and keep harassing with messages at all times... And when you call to ask them to remove your number from automated messages, they hang up immediately when they hear the words 'remove my number'... good luck if you share your number with them... read more

"I have a driver in your area, still need to ship? I can work with you on price looking to load all week please call/text me ASAP at 954-278-3859" That's the BOT text I constantly get from the 797979 number, I tried calling back to tell them I don't want their service, but could not get a hold of them at all. Now, if you're looking for their service and can't get a hold of them, imagine getting their service and trying to get in touch with them. if you know anything about the auto transport industries, you'll know that's not true and it's a bait and switch, they'll just want your deposit and locked you in and then they'll start looking for a truck read more

Just like everyone else is saying, Do Not give them your information. I was stupid and went around all the reviews and now I've been getting a bunch of phone calls, texts, emails. I've just them 2 voicemails(second I had to yell), I've blocked 3 phone numbers. Just don't do it. They will give you the cheapest quote but DONT FALL FOR IT. I hardly leave bad reviews because I know running a business is tough, but this is just extreme. read more

I had a car shipped from Texas to MissourI. The car arrived as scheduled and without any damage. The driver was courteous and wanted to make sure I was satisfied with their service. I will use them again if I need to have my car hauled. read more

WORST AUTO SHIPPER EVER!!! DO NOT give them your information. I have been robo-called & phone bombed 4-5 times a day for over a month just for asking for a quote. I've been told 15 TIMES that my name has been removed- but the calls keep coming! DO NOT GIVE THESE CREEPS YOUR PHONE OR EMAIL!!! read more

This transport company promised a pickup of last Friday or Saturday at latest. They should of been honest and told us needed more money for driver. Chose a different transport company. The customer service in dispatch never called us back. I would not recommend them to transport anything. We understand price of fuel is out of this world. Be upfront and honest with everything. read more

Wooot!! They found someone to deliver my car from Texas to Nevada. No problem!! Victor told me a quote of 1150 but they were able to find cheaper when they found the driver! Woot! Thanks Victor! I am finally rolling again! . read more

American Auto Transport - Car towing - Shipping Centers Near Me

I wish I could give this company 0 stars. They should be reported to the Better Business Bureau and Consumer Affairs. I needed to ship my car from Ohio to California and after inputting information online this was one company which came across my radar. I did not make a reservation for a few weeks after the initial inputting of data yet got at least 2-3 text messages a week from this company regarding shipping my car. Finally, I called and requested a quote, which was lower than most other companies I looked at (now I know why). I made a tentative reservation and a contract was sent to my email requesting $250 deposit and the remaining amount to be collected once the car was shipped. After further review of Yelp, Google Reviews and word of mouth (via my moving company) I decided to go with another company which was slightly more money but I am so glad I did. I called back American Auto Transport ("Nick," was the man I was dealing with on the phone thorough the process) and politely told him to cancel my reservation as I did not sign the contract and would not be proceeding with the moving of my vehicle with their company. "Nick," became defensive on the phone, arguing and badgering me requesting why after a few short hours I "changed my mind." When I bluntly stated I went with a more reputable company he hung up the phone on me. After I booked another company (All American Trucking, Inc from California) and my car was already in transit (two days earlier, mind you), "Nick," from American Auto Transport called me back during my proposed pick up day. Also a 3rd party broker contracted with American Auto Transport called me prior trying to arrange a pick-up (which I denied). When I explained to "Nick," that I kindly requested he cancel my reservation he seemed to deny ever receiving this information, and was rude and demeaning to me stating "You don't even know what company you are dealing with." My CC was never charged via American Auto Transport but after my communication (or lack thereof) with "Nick," and this company I promptly requested a new credit card number. I would never recommend this company to anyone (use All American Trucking, Inc from Burlingame, CA and SafeAuto from Roseville, CA). Do not be fooled by the "lower quote," you are getting from this company and others that require a deposit, go with company that are usually a little more but a one time fee. American Auto Transport should be reported to BBB, and Consumer Affairs in my opinion for inappropriate behavior and unprofessionalism. read more

Hi my fellow yelpers. I wish I could give them .5 of a star. Initially when the company emailed me a quote then said it would be $2 which I knew was wrong. The guy has been blowing up my phone at work so I called him back to get a true quote. I spoke with Nick He said it would cost $850 to transport my small SUV from Raleigh, NC to Houston, TX. He rudely told me that all the the other prices are brokers and hung up on the phone with me. Yeah.... I don't think that's how you get business from people. So I will be taking my money elsewhere read more

If I was able to give one star, I would. Do not waste your time or money on this company/business very unprofessional. Alex Smith is very unprofessional and unreliable, he promised me several pick up dates and is now not answering my phone calls or texts. He charged my card $150 because I had a drive but the driver has yet to contact me or Alex Smith to inform me of the window time or drivers contact Information. I highly do not recommend this business you will be highly dissatisfied as I am right now. This company should be shut down and never allowed to take someone's money. Alex Smith is beyond unhelpful, unprofessional, and inexperienced. Please do not choose these company to transport your vehicle. YOU WILL BE UNSATISFIED. read more

American Auto Transport - Contacted Alex Smith numerous times regarding my pick up date and he had yet to return my calls or text. - Shipping Centers Near Me

The absolute worst customer service ever. They are liars by omission and they only communicate to secure the order after that you're on your own. There is no guarantee that your car will be picked up on time and once it's picked up you're at the mercy of the truck driver. Our driver took a week off at home in Ohio, before delivering to the western US. AAT doesn't communicate w the driver ever so it's all on you to make all the arrangements from pu to delivery. No matter which truck broker or transporter you choose my advice is to put an Apple Air Tag in the vehicle so you're not dependent on the jerks at AAT or anyone else for up to date info. read more

If it was possible to provide a lower score, I would. Abysmal customer service - ranging from rude to incompetent. Booked a transport two months in advance; confirmed and reconfirmed; asked about the delivery window and scheduling due to a hard move date. I received a call a day before our anticipated date of pick-up to inform us that they had scheduled us for two days after our confirmed date. When I attempted to get an answer from customer service, as well as the individual with whom I scheduled (Paul Strausberg), I received no reply. If he was unable to ensure the outside date, he should have been honest and simply told us so that we could remedy this in advance. Whoever the customer rep is in Florida is rude and unresponsive. Honestly, anyone would be better than these people. Good luck if you've already booked; if not, avoid at all cost. read more

If you request a quote, you will receive an almost harassing number of phone calls. Robocalls. At least one every day for weeks. Best to find someone else. read more

Zero, I mean zero stars. This company is horrible. I booked service with them yesterday to pick up a vehicle. Roger advised that it will be picked that day and dropped off the same day. No vehicle. First thing I was told that the driver couldn't find the vehicle so he skipped it. Second thing I was told by another person was there was a miscommunication between dispatch and driver although the driver had all the information. Third thing that I will still have to pay full price for the service, if they locate another driver. Yeah don't think so since they messed up on their part. I would pay the new driver but not there dispatch fee, which they make sure they get from the beginning. So disputing $125, and having to pay storage fees till another driver is available. I absolutely would not recommend this company for any transportation. read more

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Do not request a quote here. You will receive robocalls like there's no tomorrow. I accepted a robocall and hit 1 to talk to rep to stop the calls, it says all lines are busy. This is just ridiculous. read more

THEY HAVE A "F" RATING ON BETTER BUSINESS BUREAU AND ONE STAR ON HERE: AVOID AVOID AVOID at all costs. Deplorable, unprofessional, harassing, hanging up on you when you asked to be taken off the call list. Then, when you finally talk to someone they tell you that they have taken you off the list and when you ask "So which number are you taking off the list? Because I am still getting calls" They answer that it is none of your business! read more

LIARS, SCAMMERS, SCUM. Run, don't walk. This company is the worst. Literally lied about every part of the transaction. Chris the salesman I dealt with sold me on not being a broker, then farmed out my pick up. He sold me on a set price, day of he raised it when my hands were tied. He sold me on receiving the drivers name and contact info, nothing provided at all, he sold me on a 3 day delivery, it's been 5 and I have no clue where my car is. Then when I called to check on things I got hung up on by both him so I called and the useless customer service agent that hung up on me too. I'm so frustrated and upset. They are just the worst. I just want my car and the worst part is I don't even know what condition it'll come back in. Don't make my mistake. Go with literally anyone else. Read reviews! These guys lie through their teeth and don't care about you or your valuable property read more

Avoid! AVOID! A.V.O.I.D!!!!!!!!!! This company will waste your valuable time, your valuable energy, and your valuable money. If you need your car transported, find another broker, find a direct shipper-- DO NOT USE THESE THIEVES!!! They are fraudulent!!! Don't be fooled by the "have a blessed day" crap they spew over the phone to secure your business... it's all fraud!!!! Here's the rundown of what you will experience: They will arrange for pick up, make you e-sign a contract, and have you believe that your car will be picked up on the date they tell you. Good luck if you get a phone call 24 hours prior (as they will tell you). Good luck if on the day for pick up anybody calls to confirm a pick up window. Good luck if they honor that pick up window and even pick up your car. And be prepared for the excuse after excuse after excuse after excuse-- further wasting your time, energy and money... all for them to keep that $150 deposit. Expect a call from the customer service department trying to convince you to still use them after they've already wasted your time by stating the car will be picked up on another date and time... NOPE. I ain't got the time to be toyed with, and AAT will toy with you, your emotions and your money. Oh and don't fill up your car to the windows as Paul will tell you... that's a lie too. Per an honest transporter, nothing should be in the car or the driver has the right to charge you MORE MONEY prior to giving you your car-- ie that's their game. Make sure you read the TOA prior to signing anything. Thank God for credit card protection. Here's an FYI--- if AAT tries to keep your deposit, call your CC company and state "breach of contract"-- they did not abide by the terms therefore you should be given a full refund. Heed the warnings of so many of us who have fallen victim to these vermin--- AVOID AMERICAN AUTO TRANSPORT AT ALL COSTS... unless of course you like to waste your time and money!!! read more

Find someone else. They're friendly and responsive until it comes time for them to do their job. My scheduled pick-up day rolled around and I hadn't heard a word from them. I spent over an hour on hold in total, and this Victor guy hung up on me three separate times. He finally called at the end of the day--no explanation or apology--and by that time I had already found another company to use. Moving is stressful enough without shady businesses like this one not following through. read more

Don't go with these guys ...non stop harrassing calling and texting each day...like if I really wanted it I would have called you back first time read more

AVOID THIS COMPANY AT ALL COST!! I should have known. So I used American Auto Transporters (shipcar.com) when I moved across the country. When I needed to move a car across the state I just googled American Auto Transport. What a mistake that was. I landed on this company's page and have regretted every interaction I had with them. To start I got a quote quite quickly. This was a good thing, but then I noticed I was getting called and texted at a very rapid rate. The numbers varied slightly between the calls and the texts. I hadn't committed to buying the car for a couple of weeks. So I dealt with these calls daily for about 3 weeks. While I was in Europe on a business trip they would call, I would send them to voice mail and they would call right back. This would happen 3 - 4 times successively. Then I committed to purchasing the car and needed it moved. A conversation with Andre Martin was a tad stressful. He told me he could move the car next day without a pause to check a schedule. I thought this a tad odd, but hey maybe this guy has the schedule memorized. I wanted times for pickup and delivery as I had to be present to receive the car. They wanted to charge $125 to my card and I had to pay the rest in cash to the driver. This was really odd, but I went ahead and gave him my Amex number. Andre was quick to send the sign here documents that declare limitations of liability. I read through them and signed, they seemed reasonable. The documents state that your charge card will not be charged until the driver is scheduled. This is true so I believe they are operating straight up that way. Why did I give these guys such a bad review? Right after the documents were signed, I sent a text asking for times, I got no response. I called, but at 3pm here on the west coast, they were closed. So I waited until the next morning 6am PDT and sent a text, email and made a phone call. I didn't hear anything until I called customer service. Then I got a text from Lauren stating they were having technical difficulties. Two hours later I responded to ask for an update. I got nothing. I then called the customer service number and told them I would close out the card if they didn't get back to me. I got nothing. I then called the west coast sales number an hour later. I finally got a human. Their excuse was their driver got rerouted. They were trying to reschedule and having problems with that. I stated they needed to communicate this better, rather than have me call every number listed on their website in order to figure this out. I got no apology or any indication that they would make an effort to change this in the future. 2:50 PM rolls around on the west coast and I start calling to get some information. I hit every number on the website and I get nothing. I called Amex and checked to see if they had made a charge. Thankfully they hadn't. At least they held up to their end of that agreement. I put a freeze on the card and I notified American Auto Transport via voicemail and email that I was canceling any service with them. If you have any dealing with these people I would highly recommend not using them for anything. Their communication style is deplorable and I could not trust them to execute the contract properly. I believe this is an operation based in the basement of someone in Florida. They are simply placing C/L ads for people to do the transport for them. I can't see how they can run the way they have. To quote others: AVOID THIS COMPANY AT ALL COST!! read more