They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

3 different attempts over 2 weeks to diagnose - ALL INCORRECT. Waited 1 week for parts that didn't…read moreneed replacing, then waited another week for more parts that didn't need replacing. Finally gave up on them and they charged me for the last $25 part because I didn't have the time (or the patience) for a 4th visit for them to remove their part and theoretically replace my old part. Total waste of time and a THEFT of my money. If you can't figure out what's wrong with an appliance then don't charge a customer for your incapability and darn sure don't string me along and waste 2 weeks of my life. AVOID these folks!

My Samsung electric dryer stopped generating heat. I got quotes from several vendors and Bold &…read moreShort was among the most honest ones. Made an appointment with Vitalii for the next date. He arrived on time and the repair was very efficient. He uses only genuine OEM replacement parts. Very satisfied!

We had a great experience with Vitalii and another employee coming to replace our oven as we bought…read morea new one and Samsung messed up on the installation scheduling. We were able to book them for the next day and they were very able to get the job done in just two hours. They were friendly and helpful explaining everything. They also could haul away the old oven for us. They were careful and efficient! The price was fair and it did not change from what was estimated once the job was complete. We would highly recommend them!

The old man was not interested in customer service experience. He was rude and hostile when asked…read morewhy it cost 3x the amount in the store rather than ordering online...his response "then order it online" won't be supporting this small and local business EVER AGAIN! It was a $1.69 fuse for a dryer that cost $19 for 2.

Andrey is an absolute sweetheart and an animal lover too, which is a huge plus. He fixed a variety…read moreof things for me: my fridge, dishwasher, and clothes washer. Excellent work and I wouldn't hesitate to hire him again. Good communication and dependable. Very skilled and knowledgeable also. Prices weren't dirt cheap but weren't crazy expensive either. Can't recommend him enough and I plan on being a customer for life. PS He was able to fix a problem with my fridge that was a unique problem that required some creativity and finesse. He's willing to do what it takes to fix issues that other repairmen might turn their noses up at or insist can't be fixed. His creativity and resourcefulness are a rare gem in the appliance repair industry.

I have to go to here for parts for work quite often . it's…read morean OK place mostly appliance parts, The people are friendly the store is small and often not very busy when I'm there. The store is clean and well organized. I get fast service I've only had trouble with them,one time , I ordered a fridge door handle after giving them all my information and the PO number they lost this part.

My Maytag washing machine is 8+ years old and the drain pump failed. This business had the part in…read morestock. The part was expensive like $150 because they said it was oem replacement. So overall still pleased that I could purchase and replace it myself.

Have used a lot of different contractors and vendors to help bring my aging home back to life and…read morethis was by far the best and easiest company to work with. Fee quote was inline with what I was expecting and came out same day, at the time they said they would. Once they arrived installation went super smooth. Highly recommend!!

The ice maker on our SubZero refrigerator stopped making any ice. First, I ordered an after-market…read morereplacement on Amazon for a DIY fix. No joy. The part didn't come with the correct electrical connection. Next, I reviewed local appliance repair companies on Yelp. UP Appliance Repair had great reviews. I called Alexander and we scheduled a time for him to come to our home in Gig Harbor. He returned the same afternoon with the correct part...and now we have beautiful, sparkling ice! Thank you, Alexander, for a job well done Highly recommend!!

Service was quick and so thorough. Provided us with several ideas to care for the remainder of our…read moreappliances. He was kind and very knowledgeable.

I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.

They are really easy to work with. My only complaint is that it took about 4 - 3+ hr appts to get…read morethe issue fixed. The receptionist is great to work with and very flexible.

Mark came out when expected . His years of experience told him the problem immediately. It was a…read moresimple fix. He did it and was his way. His charge was nominal as he wasn't here long. Thank you.