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    Thurston Appliances Repair

    4.6 (10 reviews)

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    2 years ago

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    2 years ago

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    2 years ago

    Simply responded "Unable to service" without further explanation of why they cannot service a fridge/freezer combo.

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    3 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    Review Highlights - Thurston Appliances Repair

    Unfortunately we have to replace our fridge but Alex was honest and gave us advice on which brands to stay away from.

    Mentioned in 6 reviews

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    Ben's Appliance Service

    Ben's Appliance Service

    4.7
    (90 reviews)

    I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

    I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

    ARC Appliance

    ARC Appliance

    5.0
    (1 review)

    I was looking for someone to repair my Whirlpool dishwasher and all of the "authorized" companies…read moreon the Whirlpool website had the most terrible reviews. So we dug through our neighborhood Facebook group because we remembered a woman mentioning that her husband was an appliance repairman. Maybe too much backstory, but that's how we found Stefano. My sister is living with me and home during the day so she basically handled the whole thing, but the basic gist is that he has a $50 fee for coming out, which comes off the price of your repair. Because he couldn't figure out immediately what was wrong, he cleaned it all up, didn't charge us, and said to let him know what the error messages were. So the dishwasher immediately started cleaning better because it had been cleaned. But it was still having issues and we texted him the error codes so he ordered a part and came out and fixed it. It has worked very well after being fixed. The thing I would most like to stress, however, is that my sister felt based on her interactions with him that he would have come back out and made things right if it didn't work he didn't charge us for the initial visit, even though it clearly cost him time and had we not called him back it would have just been time without pay. It kind of felt like dealing with your neighborhood repairman, which I really liked. Here's hoping I don't need a ton of this sort of service in the future, but I am certainly happy to use and recommend Stefano and ARC going forward.

    From the owner: ARC provides to efficient, high caliber work at affordable rates. You will receive the highest…read morequality repair in the Tacoma & Seattle metro area.

    Thurston Appliances Repair - homeappliancerepair - Updated August 2026

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