We were looking for a place to do a cremation. Communication was phenomenal. Pricing was more than…read morefair. Their representative, Conrad was extremely professional and empathetic. Would absolutely recommend percent.

All the paper work most done by phone less traveling to office kind and sweet to work withread more

We recently had a very close family member pass away, and during such a difficult time New Journey…read moreCremation was truly wonderful to work with. From the very beginning, their communication was exceptional and they guided us through every step with care and compassion. Their professionalism went far beyond what we expected. They were patient, respectful, and incredibly supportive while our family was going through such a painful and emotional time. It meant a lot to us to have people who were not only professional but also genuinely kind and understanding. I truly appreciate everything they did to go above and beyond for me and my family. I would highly recommend New Journey Cremation to anyone who needs compassionate and reliable help during such a difficult moment.

My husband tragically lost his son and we were looking for a funeral/cremation service that could…read moreprovide us with a warm, compassionate and kind atmosphere. I had called several businesses in the Thousand Palms/Palm Springs area, and after speaking to Shay and Ally at New Journey, I knew that we had found the place where my stepson would receive loving care and dignity. The staff at New Journey were helpful, considerate, and answered all of our questions and requests in a timely manner. They were genuine and patient. The location in Thousand Palms had a very comforting atmosphere and provided us a peaceful place to grieve. We explained to the staff what we were looking for, and what we needed, and they met and exceeded all of our expectations in terms of communication, location, and cost. I would highly recommend New Journey Cremation and Funeral Services to anyone who is looking for a loving and caring facility for their loved one.

Archer and the entire team are absolutely the best. They walked my family through an incredibly…read moredifficult experience and made it truly beautiful. Archer makes you feel like you are the only family he is working with; he stays in constant communication and is always available for questions or concerns. He has the perfect personality for this work, showing such grace to people who have lost a loved one. After having a terrible experience with a funeral home in Inglewood, Hemet Valley Mortuary sets the bar sky-high. If you live even remotely close, please utilize their services. I am so thankful for Hemet Valley Mortuary. They are truly doing God's work.

First time here... everything was nice... they took good care of the family.... Kept everything on…read moretrack... It was my friend's mom celebration of life.... They also did a nice job of setting up the reception area.

Our Dad Claudio passed away July 3, 2026, he was so well taken care of from day one. The planning…read moreprocess was made very easy by Kimberly who was so sweet and helpful. On the day of his service Rocky and Abby were always available to meet our needs, they were so kind helping all of us cope with the difficulty of the day. Thank you again for your kindness, respect and consideration.

This mortuary handled the preparation and services for our Grandmother. They did a good job and…read moreleft her looking as natural as she did in life. This gave our family a lot of peace. They were very accommodating and respectful to our memorial service. The staff was nice and made sure we all got to say goodbye before closing the casket. They also made sure to take all flowers to the cemetery the following day. I would definitely recommend them.

I had a horrible experience with this company. I was told…read moremany times I would receive a call back and did not. I wound up having to drive to Colton to deal with the manager AleAna She tried helping me. My daughters death certificates were supposed to be there this morning. When I arrived she called someone who said they were on the way. 2 hours later the person had yet to arrive with them and told her they would not be ready until tomorrow. I basically sat in the lobby for 2 hours for nothing. It to me seems their statement on the flier in the lobby of guaranteed 100% satisfaction is just words on paper. It comes down to it being my fault because I was the one who chose to give them my business

Thank you Anthony Montejano, Robert and office staff You're…read morethoughtful and considerate way to handle my daughter's passing was appreciated more than I could ever explain I would recommend you over and over again

The two women, Evette and Alonna, were very easy to talk to, took all the pressure off me and took…read morecare of every step. They know exactly what to do and answered every question. A beautiful wooden box is included in the price if you don't want to buy an urn. It does take a couple of weeks from first meeting to receiving the death certificates in case anyone is wondering. There was a problem getting a doctor to sign the certificate so that may have been the cause of a few of those days. But you can trust them to do things right. They are located about a block west of Jefferson. You have to turn north onto Enterprise Circle from Winchester to get to the parking lot. Go to the second floor; go down the hallway to the left and they are the first or second door on the left.

I needed the basics and received them with respect and dignity. Very much hands off approach where…read moremost interactions were via phone and online. Great value compared to the rest. Services needed and wanted were available and accomplished timely.

The team was compassionate, professional, and made our difficult time much easier to navigate. I…read morehighly recommend to anyone in need of thoughtful and efficient cremation services.

Ciara was very caring knowledgeable. I lost my mother-in-law in February and she handled her…read morecremation with care and kindness. And then in April, my husband passed away. She was great with assisting us to pick the casket and bringing him to Los Angeles to be buried. The stress I was feeling was overwhelming and they made it stress-free as much as they could I highly recommend.

I am writing to formally express significant disappointment regarding the transportation and…read morehandling of floral arrangements during the services for my husband's family member, which included a viewing in Palm Springs (Fitzhenry) and the subsequent transport to the cemetery. While I understand that funeral homes may not feel direct responsibility for arrangements not purchased through their services, the handling of these items significantly impacts the overall experience of the grieving family and loved ones. As an individual with six years of experience in the floral and service industry, I found the delivery process to be unacceptable. Concerns Regarding Transportation and Handling * Improper Transport: During the transportation from the church/viewing location to the cemetery, arrangements were visibly stacked on top of one another. This practice is disastrous for delicate floral structures and results in damage to costly tributes. * On-Site Damage: Upon arrival at the cemetery, one arrangement was visibly dropped by staff, resulting in immediate damage to several flowers. This occurrence was witnessed by numerous family members, causing considerable distress, especially given that the family planned to take all floral tributes home. * Destruction of a Key Arrangement: I had to intervene directly when an arrangement (specifically, the "wings") was being broken by a worker. I observed the worker ripping out flowers (gladiolus) and disposing of them carelessly into a bush adjacent to the casket. This specific arrangement was subsequently too damaged for the family to take home. * Missing Banners: I also had to personally ensure the retrieval of accompanying banners, which had been stuffed back into the damaged "wings" arrangement. I spoke with Mark and Danny at the time regarding the issue of the banners. Issues Regarding Floral Materials * Aisle Stands/Easels: It was observed that the metal aisle stands or easels, which were provided free of charge by the florists for the display of sprays and wreaths, were retained by the funeral home staff. These stands are typically provided for the family's use to display the tributes and do not belong to the funeral home. The family should have been allowed to keep or manage the return of these items. Recommended Action and Transparency Floral tributes are not inexpensive and represent profound expressions of love and respect. The lack of care shown for these items was extremely disheartening. I urge the funeral home to implement the following changes immediately: 1. Mandatory Transparency: If proper, temperature-controlled transportation and adequate spatial accommodation are not available in your vehicles for large or multiple floral arrangements, this information must be communicated to the families and loved ones prior to the service. 2. Staff Training: Implement mandatory training for all personnel involved in the handling and transport of floral tributes, emphasizing the need for respectful and careful handling of all arrangements, regardless of their origin. 3. Policy Review: Review current policies regarding the disposition of floral accessories (such as easels and banners) to ensure they are returned to the family or florist as appropriate. We are incredibly disappointed that a day intended for respectful remembrance was overshadowed by the observable mishandling of these final tributes. We look forward to your acknowledgment of these serious issues and confirmation of the corrective steps you plan to take.