Positives: the facilities are clean, hygienists are friendly and make you feel at ease prior to…read moreprocedures. Meh: the dentists are mid as I had a dental crown fall off within two years (for context, my other crown from a different practice stayed put for over 15 years). Some of them also try to aggressively push for services / procedures you don't need - seek a second opinion when in doubt. Negatives: their billing department runs an absolute racket with shady practices. They try to charge you upfront prior to submitting to your insurance, lie to your face that insurance denied the claim (it was denied because the "claim" was integral to the procedure and no separate payment was applicable), and try to charge you beyond insurance negotiated rates by calling it an "upgrade". Take a printout of your insurance EOB and compare with their itemized invoice prior to paying anything!

Good luck trying to reach anyone live or receiving a call back. Too many patients and not enough…read morestaff I would assume.

Love the staff here, they're very sweet and they always take great care of me. As someone who used…read moreto be scared of the dentist, I couldn't recommend them more.

Here is an update to my previous review... It is now June 13, 2024 and still the office has not…read morecontacted me to updated me on my billing concerns and issues. Again, very disappointing.

I called on Tuesday, June 16th, 2026, around 3 PM to schedule an appointment (Harleysville office)…read moreto have a tooth extracted (it had split in half) and to prepare for an implant. The person who answered and took my initial details told me someone would call me back shortly to book the appointment. When I called again an hour later because no one had returned my call, the same person told me once more that someone would call me back soon. I called for a third time just after 5 PM, but the office was already closed. Today Wednesday the 17th, after 10 AM, I finally received a call; after I expressed my dissatisfaction about waiting time for return call, the woman told me I had called too late the previous day. Since I was driving a large truck at the time, I couldn't provide my insurance details, but I told her I would supply them once I got home in a few hours. She said she wouldn't make the appointment without that information and that I had to call her back. (I wonder what would have happened if I didn't have insurance and was paying out of pocket.) I called them at 1:50 PM intending to provide the info and put an end to this absurd scheduling process, but I was in for a shock. A very rude woman informed me that someone would call me back shortly (I think I'd heard that before); when I objected and asked to speak to the right person, this rude individual hung up on me. I have just one message for the owners of Commonwealth Oral and Facial Surgery & Dental Implant Center: I am not the type of person who begs others to take my money. If this is how you treat a potential patient at the very beginning, I shudder to think how you treat them later. I called your competitors at 3 PM, and within 10 minutes--greeted with a smile and open arms--I had an appointment scheduled for two days later. Rest assured, I will steer all my friends away from you and never call you again. As far as I'm concerned, you could go out of business tomorrow. Adam Ilnicki.

I had an Awesome experience during my Implant surgery with Dr. Hersh and his surgical assistants…read moreLianna,Lori and Christina. Dr. Hersh made me feel so comfortable as he explained the procedure and what to expect during and after the surgery. He made sure I had a positive surgical procedure. He was very gentle and reassuring. Lianna was competent and very accommodating by making sure I was comfortable throughout the procedure. It's very rewarding to know your being taken care of by peope who show professionalism and care about your well-being. I also woukd like to mention the Front desk staff as well. Tornique was very nice, she call in my prescriptions and Tami offered me her lumbar pillow so I would be very comfortable in the dental chair during my procedure. What an Awesome staff at Commonwealth Oral Surgery in Plymouth Meeting.

Today was my first visit as a new patient at Plymouth Family Dental. I was informed that a new…read morepatient appointment includes several X-rays, a full dental evaluation, and a cleaning. After completing my X-rays and consultation with the dentist, I was then advised there was "no time" left for my cleaning. I expressed my concern because only part of the appointment was honored. I arrived 20 minutes before my scheduled appointment time, so the lack of fulfillment was extremely unprofessional and showed very little consideration for patients and their time.

Extremely disappointing experience with this dental office…read more Before any treatment, I clearly stated that I did not want services that were not covered by my insurance. Despite that, I was later billed for charges I never knowingly approved and never agreed to pay out of pocket. What made this worse was the lack of transparency. I repeatedly asked for clear documentation, itemized charges, and proof that I signed for certain services they later claimed I owed. Instead of properly resolving the dispute, the account was sent to collections and reported to the credit bureaus. I already paid significant amounts directly to the office, including payment for Invisalign by credit card, yet they still pursued additional disputed charges without properly explaining them. Patients should be very careful here and request everything in writing before agreeing to treatment. Make sure you fully understand what insurance covers and what they may later try to bill you for. Very stressful experience overall, especially the handling of billing and collections.

I had a great first experience with advanced dentistry. The staff is welcoming, understanding , and…read morevery caring for their patients. I am less apprehensive to return to the dentist now that I am in the care of Advanced Dentistry of Harleysville.

My husband and I hadn't been to a dentist in 5 years or so (for no real reason), but knew we needed…read moreto look for a new dentist in our area who we both trusted and felt comfortable with. We chose Advanced Dentistry of Harleysville for convenience of location, provision of pediatric dental care, in-network insurance coverage, soonest new patient appointment, and reviews from other community members. I had contacted 3 other dental offices prior to making a decision. To say we had an incredible first experience is an understatement! My husband has some dental anxieties and had a wonderful experience with both the dental hygienist and dentist, Dr. Shah. His first appointment was scheduled for the next day which included X-rays and a thorough cleaning and examination. Everyone in the office is extremely friendly and honest without being pushy about services or "extras" that may not be needed. I went a week later with my toddler and had a wonderful experience as well. They were quick and great with my uncooperative toddler and did not mind him hanging out to wait for me to be done. My appointment felt very thorough as well and the staff, once again, was amazing. Dr. Shah laid out options for future dental work, but encouraged me to think about everything as it was not urgent. Not one person in the office was pushy with anything and explained each step and answered all questions. Wonderful experience with a very nice office and great staff. Highly recommend! We all won't mind going back for routine care one bit!

Everyone at the front desk said hello. Taken back to the exam room. Staff patiently allowed me to…read moreplace my belonging on another chair. Then she starts in on x-rays and identification of the correct tooth we're working on today. Everything is going well, no rush. In a few minutes Dr K comes in and tells me what has happened (broken crown). It's many years old. I agree to the work that needs to be done. He starts, long procedure but we got through it without a hitch. Got a temporary crown. Then back in two weeks.

Went in for my visit , asked my name then sent me upstairs. Upstairs was confused why I didn't have…read moremy x rays while down stairs . We walked the several flights of stairs to go up to only have to come back down to have the x rays done to go back up stairs

Dr. Cho caters to a coward like me…read more He is very kind and all his treatments are excellent. All his staffs are friendly.

I have been a patient at this practice for over 15 years! I…read morehighly recommend! I suffer from BPPV /vertigo and going to the dentist can be a scary anxiety ridden experience- the entire staff is extreme sensitive to my condition!

WATCH OUT!!! Say they take insurance and they are not in your network!!! I THOUGHT they were nice…read morebut then hear a friend wound up with a large bill. Another was told they needed 2 root canals. An endodontist said Nope you need one. How many others has he done this to.... Wonder how he puts his head down on his pillow at night. I find a wonderful Denist and guess what, they knew of him. SAD world we live in.

I sought care at Willow Grove Dentistry on 2/2/26 with a severe tooth infection. After X-rays and…read morean incomplete cleaning due to extreme pain, I was told the tooth needed extraction and was prescribed amoxicillin. Despite worsening pain and illness, I was told there was no stronger antibiotic option. When I returned, I was then told the infection was too severe to extract. After calmly advocating for appropriate treatment, I was met with anger from the dentist and my husband and I were asked to leave. I was in visible distress, not confrontational. This experience was unprofessional, dismissive, and left me without care when I was seriously ill.