This company did not live up to my expectations. They fooled us. I feel disappointed in their…read moreservices, it cost us an arm and a leg without any compensation. I wouldn't recommend them to anyone. They said "usually I find 30 things wrong with a house. I've only found 11 so far and only anticipate a few more. This is a very solid job the seller did. I have lots of experience with old houses and I can tell you this is a great value!" Jump to only weeks later and realizing Tim didn't test the electric (we plugged something in and it started smoking), he ignored our question about water on the basement floor, and we had 5 different companies tell us the plumbing was so obviously an issue and any inspector should have caught it. It's cost us tens of thousands of dollars to fix to fix. Tyler has not returned my call. I'm usually a very friendly guy and only leave good reviews but I'm upset beyond all comprehension

I've worked with this company multiple times and spent over $1,800 on inspections with them:…read more$1,000+ for a four-family property and another $700+ for a second property. Despite being a loyal customer, they've shown no respect or accountability when things went wrong. My recent experience with this company was disappointing and needs to be shared. I was promised an estimate would be completed the same night if I paid immediately, which I did. However, after paying, I received no response despite multiple follow-ups, and the estimate was never delivered. Because of this, I missed an important deadline with the seller, which affected my deal. When I reached out calmly to request a refund, I was told to speak with someone I had never met, even though the person who assured me of the service was the one I trusted and had been working with all along. Being asked to pay for a service that was never provided is completely unethical. This experience was not about the money; it was about professionalism and principle. Unfortunately, they failed on both.

Highly recommend. Very thorough and attentive. Took the time to explain the details of the…read moreinspection.

He missed many items (outlets not working etc) and some of the things he pointed out as problems…read moreturned out not to be when pro's were called in to address.

The work itself was adequate, but there are several things prospective customers should know before…read morebooking. Most importantly: be very specific about where you want the system installed and do not defer to their suggestions. These systems are large and not particularly attractive, so if concealment matters to you, be firm upfront. A few specific issues I encountered: Pricing: STL Radon is booking several months out. When the tech arrived on installation day, my quote increased by $200. I was told I could cancel, but rebooking with another company would mean waiting several more months -- not much of a choice. Installation day: I gave permission to use my garage but asked twice that the door be kept closed when not in use (I live in the city and prefer not to advertise an open garage). The request was flatly refused. Placement: I specified where I wanted the system installed. It was placed next to my breaker box and sump pump instead, with the exhaust pipe now exiting directly by my deck. When I asked why, the tech said they assumed my basement was finished -- it is not; it's a rubble foundation with no finished space whatsoever. Resolution attempt: When I contacted the company, they offered to relocate the system only if I paid the outstanding balance in full plus an additional $1,000+. I wasn't asking for a discount -- just for what I originally requested. To make matters worse, they attempted to add late fees before the installation was even complete (it had been paused due to wind). When they returned to finish, they gave a window of 11:30-1:30 and only showed up after I texted to ask if they were still coming after 4:45pm. I'm not saying avoid them entirely, but go in with your eyes open and get everything in writing.

Cherie is absolutely fantastic and has been demonstrative in helping me understand the health risks…read moreof increased radon exposure, explaining how cost-effective it is to get testing, and easy way to alleviate any potential issues from elevated levels.

Thank you for you timely and thorough inspection with professional feedback including pictures…read more Encompass is a 5 star customer service company!

From the owner: Without a detailed and thorough home inspection, there's no way to know what underlying issues may…read morebe hidden in your home. At Encompass Home Inspections, we're passionate about guiding you to a deeper understanding of your home. Lead inspector and founder Lael uses his extensive experience as a union carpenter and general contractor to give the folks in his community the foresight they need to make smart decisions about their homes. From pre-listing and sewer scope inspections to radon and termite testing, there's nothing our team won't uncover. Whether you're buying, selling, or maintaining your home, we'll provide professional, quality service from the moment you call us.