Extremely poor customer service. The bridal bouquet I received was not what I ordered, the…read moreadditional cake flowers I paid for were nonexistent, and when I called Posey after the wedding to express my disappointment, Bonnie acted like she could care less.
I went back and forth via email with Posey regarding my bridal bouquet prior to my wedding, outlining in great detail what I was looking for - namely, a medium-sized cascading/waterfall bouquet with various flowers. The invoice from Posey even says "Bridal bouquet with cascading greenery-$250". However, when I arrived at my venue on my wedding day, the bouquet that awaited me was definitely not cascading.
It was beautiful, yes, and I was sure to let Bonnie know I appreciated that on the phone, but it was simply not what I paid for. She proceeded to argue that it WAS in fact, cascading (see the picture and decide for yourself), that I had only paid for a "standard" bouquet anyway, and that my bouquet was based on the picture I provided, which wasn't cascading... (See what she did there? Zero accountability, no matter what.) What was the point of all those emails if they were only going to reference one picture?? The picture I provided was only to illustrate the type of flowers and colors I wanted, which I clearly stated in my emails to Posey.
Also, I paid for extra cake flowers, since I increased the size of my cake a few months before the wedding. There ended up being only one large flower between the two tiers, and a couple of small flowers beside it and on top. Look at the picture and tell me that was worth $55. When I asked her what happened, she blamed the lack of flowers on the baker, even though I specifically asked Posey to place the flowers. When I asked her what they did with all the extra flowers I paid for if they didn't end up on the cake, she said they put them in my bouquet. (An obvious lie...the cake flowers' stems would have already been removed.)
Bonnie's response to all this was that if I had called on my wedding day, they would have come to the venue and "fixed" it. I'm sorry, but who tf calls their vendor an hour before they're about to walk down the aisle?? It was already too late. She wrapped up our lovely conversation by asking me what the point of my call was...
All in all, I found Bonnie's honesty and professionalism sorely lacking. I realize I am not a "big fish" customer, but it was my wedding day, and I explained in great detail what I wanted. Look elsewhere if you want a florist who actually cares about bringing your vision to life.
