Just when you think it can't get worse, it does. Small and cold...no greeting, no person to see if…read moreyou need anything. The young man that helped me didn't say two words to me. Slipped my check through the slot with not even so much as a thank you. I had to ask him "is that it?" No social skills at all. We all know who you cater to but at least have the decency to replace the torn and faded American flag out front. At least Chino Hills has some humanity in it still.

This location at Schleisman Rd, Eastvale it's pretty empty there's no one in the teller or waiting…read morein line. There's about 4 to 5 people are working doing nothing and they still refused to help me to get on the phone with their fraud department. Very unprofessional behavior with the teller as well. Beware coming here with the attitude you'll received. Come to Limonite, Eastvale location instead there's about 15 people in line at the teller. Uvill here at front very attentive and accommodate my needs even though they're very busy he still put me on the list to be seen. Here's a photo at Limonite location, very busy location.

Just here for the ATM . This location offers drive up and walk up in the vestibule. Parking is easy…read moreshared with Albertsons. The drive up ATM only offers 20's . So if you need 5's or 100's you have to walk up. You can use physical card or Tap.

I checked in recently to get another Medallion Signature Guarantee and the Chase Team here made the…read morewhole process so blissfully easy! Setting the appointment over the phone with Andy was so pleasant and fast and when we arrived on the Appointment day we were kindly acknowledged and greeted by every Team Member who saw us which made us feel so relaxed and welcome. We loved that there's a strong consistency in Highly Professional Habits across the Team, from the Sharp Business Casual Attire to the organized and punctual pace of proper urgency. Chris Dobrinska was dynamically effective, efficient, and authentically interesting and charming as always! I really love how he takes the time to shake my Mom's hand, offer us water, thoroughly examine our Paperwork and guide us through the Process in a helpfully kind way, and make us feel genuinely cared for and included as part of the Chase Community! Chris is a terrific Role Model of lively and nourishing usefully informative Fun who takes care of Business swiftly and always leaves us with a positive and lasting impression!! Thank you Team Chase for modeling such courteously kind Professional Etiquette and providing Top Shelf Customer Service!

My mom and I walked in here on a Monday morning with no appointment to create an account for some…read morefamily stuff we had going on. I do not recommend coming in without an appointment but we got extremely lucky. Desiree helped us open our account. She was so amazing, such a sweetheart, very helpful and patient with us. Huge thank you to Desiree for helping us out!

I had a very disappointing experience at this Bank of America branch located in Eastvale off…read moreLimonite. The company I was trying to cash the check with has banked with Bank of America for over 15 years and during that time I have cashed petty cash checks made payable to me at multiple Bank of America branches throughout Southern California. I've never once had a check refused until visiting this location. I came to cash a $550 petty cash check that was made payable to me by my name. My ID was verified, and after speaking with Bank of America customer service I was informed that the refusal to cash the check was based solely on the branch manager's discretion - not because of a bank wide policy. What made this experience even more frustrating was the inconsistency; associate #754 at the front was willing to accept my business deposit and provide change, yet he said after talking to his direct branch manager that they would not approve cashing a check made payable to me. I was never given a clear explanation beyond it being the managers decision. I was not able to get the name of the branch manager, as I was hurry to open up my office and after leaving the branch, I tried calling the branch multiple times to discuss the situation, but no one answered the phone. I ultimately had to drive to my credit union where I was able to cash the exact same check without any issues. This caused an unnecessary inconvenience and wasted valuable time during my workday . As someone who is done business with Bank of America for over 15 years, I expected consistency, professionalism, and a clear explanation. Instead, I am less feeling that the decision was arbitrary and that I was not treated like a valued customer. I hope management reviews how the situations are handled so other customers don't see similar experiences.

Huge shoutout to Emilio for making the process of opening a joint account so easy and actually…read moreenjoyable! From start to finish, he was super friendly, knowledgeable, and patient. He broke everything down in a way that made total sense and never made us feel rushed or overwhelmed. Emilio's positive attitude and attention to detail really stood out. What could've been a boring or stressful task turned into a smooth, stress-free experience. You can tell he genuinely cares about helping people and getting things done right. If you're thinking about opening an account, do yourself a favor and ask for Emilio--he's the best!

Emilio A. Always gives us the best customer service. He's very patient, listens and gives us the…read morebest customer service and banking service. Ask for him! Congratulations on his new promotion. We love the Eastvale Branch. Everyone is really nice.

Nice branch with two drive up ATM's well lighted . I was there at night so that is what I needed…read more Not architecturally significant. Parking is plentiful and with the new civic center across the street I can see this as extremely well placed. No complaints

This branch is horrible the managers wouldn't escalate my claim for an atm malfunction they just…read morekept saying there is nothing they can do. I then called the number and was told I should get a credited amount deposited in my account within 2 hours is what the managers at Chase told me, the manager there even insisted I call back after the two hour time frame. I did just that... I was told from a claims specialist that they couldn't locate the funds and they couldn't issue a temporary credit for an amount that was to pay a mortgage and I made this atm transaction early first week of the month!!! What a huge inconvenience they put me in for a ATM malfunction it has now been 3 days and I still have yet to receive the money that was supposed to be deposited cash in my account that got swallowed to the abyss by a "malfunction" atm. Horrible customer service both of the manager I spoke with on consecutive days were inadequate to say the least! Both were female one Spanish and one Asian. Horrible branch don't come here it might just do yourself a favor passing this branch up!

They need to hold chks from out of state for no less than 10 days as most banks do. It cost me $500…read morefrom my account due to their lack of security to put holds on out of state checks.

They shredded my card without calling me after I talked to LESLIE. She said that she called me…read moremultiple times and I looked through my phone and there was no missed calls. She's a liar and they just want to make you get another card with them. Super disappointed now I have to get a new card and probably gonna get missed payments cause I don't know what was on auto pay. SMH go to Bank of America instead

Though this bank branch is busy (as is with most Bank of America), the staff at this location has…read moregone above and beyond to assure that my needs are met. I needed to open a new checking account and Ana (branch Manager) made sure to find an appointment available within 2 business days. Wanda assisted with my inquiry and she went above and beyond with assisting and explaining the whole process. She was both personable and professional. I would highly recommend making an appointment with Wanda if you're looking for a great banking experience with a level of professionalism that is unparalleled. I am completely satisfied with the customer service that Wanda provided! I highly recommend this Bank of America location as its staff seems to truly enjoy what they do and care for its customers. Thank you Ana & Wanda for your excellent customer service!

My transaction went smoothly. Teller was very helpful and…read moreefficient ‼Awesome Service‼ Nice and cool in there‼

We walked in for a quick question and nancy that was working there that was not busy with no…read morecustomers was not willing to help! Made us wait just because we didn't have an appointment!

Poor customer service. I was just there about five minutes ago. I don't know her name, but she was…read morewearing a white cardigan. She appears Latina and looked upset. She treated me the same way she treated the customer in front of me, no smile, no greeting, nothing. All she said was "anything else?" "confirm" "okay, thank you," with no warmth at all. She looked bored and annoyed by everything. Pretty horrible customer service. I got what I needed, but the service should definitely be more friendly than that.

Love the new look, it makes it feel more welcoming, great customer service as always.read more

Went in today to open an account and Maria helped us! It was a great experience! She took the time…read moreto explain how all their accounts work, she was very friendly and helpful! Thank you Chase and Maria!

Terrible experience. I needed to wire money for a deposit for a house we were trying to purchase…read more And they first told me I needed two forms of identification so they couldn't do it the when I came back with two forms of identification they said my last name was different (yes I got married and my old last name was now my middle name doesn't take a genius to see that) and now they're insisting I need a marriage certificate. I have BOTH MY ID AND MY SS CARD that should be more than enough but not for these idiots apparently. Thanks for wasting my time yet again

The whole staff needs to be replaced, they are not helpful at all . Tried cashing a check & lady…read morewas being rude ! JENNIFER M. She a teller . Horrible service . Has attitude with her customers.