I had a great experience at Bank of America when I went in to open an account. The system was down,…read morebut Stephanie was still willing to go above and beyond to help me. She was very patient, helpful, and professional, and she did everything she could to make the process as smooth as possible. I really appreciate her excellent customer service!

Just when you think it can't get worse, it does. Small and cold...no greeting, no person to see if…read moreyou need anything. The young man that helped me didn't say two words to me. Slipped my check through the slot with not even so much as a thank you. I had to ask him "is that it?" No social skills at all. We all know who you cater to but at least have the decency to replace the torn and faded American flag out front. At least Chino Hills has some humanity in it still.

Francisco Chen was awesome. He was able to help me with fraud issue and very hard worker even…read morethough he's just a bank teller. Thanks Francisco Chen!

Just here for the ATM . This location offers drive up and walk up in the vestibule. Parking is easy…read moreshared with Albertsons. The drive up ATM only offers 20's . So if you need 5's or 100's you have to walk up. You can use physical card or Tap.

I had such a great experience here! Everyone was so kind, patient, and made the loan process easy…read moreand stress-free. They answered all my questions and genuinely cared about helping me. I'm so thankful for their support--highly recommend!

Could not express enough gratitude for Omar! Was so helpful with all of the questions I had, truly…read morea gem. Took the time to explain 401k and loans to me. 10/10 recommend this branch!

This location is easy to access, the staff is friendly, and the area feels safe. Not a lot to…read morereport here.

I had a very disappointing experience at this Bank of America branch located in Eastvale off…read moreLimonite. The company I was trying to cash the check with has banked with Bank of America for over 15 years and during that time I have cashed petty cash checks made payable to me at multiple Bank of America branches throughout Southern California. I've never once had a check refused until visiting this location. I came to cash a $550 petty cash check that was made payable to me by my name. My ID was verified, and after speaking with Bank of America customer service I was informed that the refusal to cash the check was based solely on the branch manager's discretion - not because of a bank wide policy. What made this experience even more frustrating was the inconsistency; associate #754 at the front was willing to accept my business deposit and provide change, yet he said after talking to his direct branch manager that they would not approve cashing a check made payable to me. I was never given a clear explanation beyond it being the managers decision. I was not able to get the name of the branch manager, as I was hurry to open up my office and after leaving the branch, I tried calling the branch multiple times to discuss the situation, but no one answered the phone. I ultimately had to drive to my credit union where I was able to cash the exact same check without any issues. This caused an unnecessary inconvenience and wasted valuable time during my workday . As someone who is done business with Bank of America for over 15 years, I expected consistency, professionalism, and a clear explanation. Instead, I am less feeling that the decision was arbitrary and that I was not treated like a valued customer. I hope management reviews how the situations are handled so other customers don't see similar experiences.

Emilio A. Always gives us the best customer service. He's very patient, listens and gives us the…read morebest customer service and banking service. Ask for him! Congratulations on his new promotion. We love the Eastvale Branch. Everyone is really nice.

Sandy helped me today and was very kind and helpful, my experience was great thanks to her :)read more

Nice branch with two drive up ATM's well lighted . I was there at night so that is what I needed…read more Not architecturally significant. Parking is plentiful and with the new civic center across the street I can see this as extremely well placed. No complaints

This branch is horrible the managers wouldn't escalate my claim for an atm malfunction they just…read morekept saying there is nothing they can do. I then called the number and was told I should get a credited amount deposited in my account within 2 hours is what the managers at Chase told me, the manager there even insisted I call back after the two hour time frame. I did just that... I was told from a claims specialist that they couldn't locate the funds and they couldn't issue a temporary credit for an amount that was to pay a mortgage and I made this atm transaction early first week of the month!!! What a huge inconvenience they put me in for a ATM malfunction it has now been 3 days and I still have yet to receive the money that was supposed to be deposited cash in my account that got swallowed to the abyss by a "malfunction" atm. Horrible customer service both of the manager I spoke with on consecutive days were inadequate to say the least! Both were female one Spanish and one Asian. Horrible branch don't come here it might just do yourself a favor passing this branch up!

They need to hold chks from out of state for no less than 10 days as most banks do. It cost me $500…read morefrom my account due to their lack of security to put holds on out of state checks.

They shredded my card without calling me after I talked to LESLIE. She said that she called me…read moremultiple times and I looked through my phone and there was no missed calls. She's a liar and they just want to make you get another card with them. Super disappointed now I have to get a new card and probably gonna get missed payments cause I don't know what was on auto pay. SMH go to Bank of America instead

Though this bank branch is busy (as is with most Bank of America), the staff at this location has…read moregone above and beyond to assure that my needs are met. I needed to open a new checking account and Ana (branch Manager) made sure to find an appointment available within 2 business days. Wanda assisted with my inquiry and she went above and beyond with assisting and explaining the whole process. She was both personable and professional. I would highly recommend making an appointment with Wanda if you're looking for a great banking experience with a level of professionalism that is unparalleled. I am completely satisfied with the customer service that Wanda provided! I highly recommend this Bank of America location as its staff seems to truly enjoy what they do and care for its customers. Thank you Ana & Wanda for your excellent customer service!

My transaction went smoothly. Teller was very helpful and…read moreefficient ‼Awesome Service‼ Nice and cool in there‼

Checked in today for the first time and was really impressed by the consistent professionalism of…read morethe Management and Teller Teams! Everyone was sharply dressed, fully focused and kindly engaged in their hustle, and Jassie especially stood out as an incredibly quick and efficient Worker with a radiantly healing smile. I walked in ten minutes before closing and the line was long but the Managers were Professional in not locking the doors until it was five and making sure everyone who came before five was taken care of thoroughly. Jassie was great in not letting the pressure salt her attitude and she helped soothe my stressful day with her kind and understanding empathy and even complimented me on my hair :0) Thank you to the whole Norco Wells Fargo Team for maintaining such positive and helpful responsible poise during stressful times and staying trustworthy when it comes to serving us thoroughly within the promised business hours! I appreciate your commitment to Professional Integrity so much

Attempted to get change made for $100 worth of singles after waiting in line for 15 minutes. Was…read moretold no because I bank with Chase. Chase does $100 worth of change no questions asked. Frustrated to have wasted my time and then met with such an unhelpful teller

Love the new look, it makes it feel more welcoming, great customer service as always.read more

Went in today to open an account and Maria helped us! It was a great experience! She took the time…read moreto explain how all their accounts work, she was very friendly and helpful! Thank you Chase and Maria!