Nice branch with two drive up ATM's well lighted . I was there at night so that is what I needed. Not architecturally significant. Parking is plentiful and with the new civic center across the street I can see this as extremely well placed. No complaints read more

Chase Bank - Entry - Banks & Credit Unions Near Me - Eastvale, California

This branch is horrible the managers wouldn't escalate my claim for an atm malfunction they just kept saying there is nothing they can do. I then called the number and was told I should get a credited amount deposited in my account within 2 hours is what the managers at Chase told me, the manager there even insisted I call back after the two hour time frame. I did just that... I was told from a claims specialist that they couldn't locate the funds and they couldn't issue a temporary credit for an amount that was to pay a mortgage and I made this atm transaction early first week of the month!!! What a huge inconvenience they put me in for a ATM malfunction it has now been 3 days and I still have yet to receive the money that was supposed to be deposited cash in my account that got swallowed to the abyss by a "malfunction" atm. Horrible customer service both of the manager I spoke with on consecutive days were inadequate to say the least! Both were female one Spanish and one Asian. Horrible branch don't come here it might just do yourself a favor passing this branch up! read more

This place always looks ghetto and poorly maintained, considering it's a national bank. It should take more pride and do its appearances. read more

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Long line and the bank tellers just chatted away with customers instead of focusing on speeding up the process for everyone waiting. No management in sight to help facilitate the long queue. Will not recommend this branch. read more

My son went to open his first bank account with his first check from work. He was excited to feel independent and was let down. We visited Chase and learned you can only open an account M-F between 9-5 which is when the rest of the world works. It makes sense to provide customer service on the weekend since people work all week. There was a sign with a phone number at the bank to inquire about a mortgage. Why would I go with a bank who doesn't offer personal help when you need it. The only reason for two stars is the teller we spoke with was friendly and apologetic. My son will be going with Union bank. read more

I left Bank of America fir bad customer service and went to chase bank. Was happy for a while. They never placed holds or controlled what I can buy and what I cannot. But that has all changed. They sent me a email offering me to buy bitcoin from them personally. But I tried to purchase crypto off of Crypto.com and the denied my purchase. Thinking it was just a fraud alert, that I would verify the transaction and then continue with my purchase as normal. I see that it now says that I can not spend my money on this site. They no longer allow me to spend MY MONEY THE WAY I CHOOSE. THEY ARE NOW CONTROLLING MY MONEY. STAY AWAY FROM CGASE VANK. THEY MONOPOLIZE OF MY MONEY WHEN I DEPOSIT IT IN THEIR BANK. BUT THEY ARE JUST THR FIRST STEP IN CONTROL. WHAT HAPPENS WHEN THEY WONT GIVE YOU UOUR MONEY. read more

Chase Bank - It is the alert telling me that they do not allow my transaction anymore. - Banks & Credit Unions Near Me - Eastvale, California

Come to the branch and they were closed before four. Extremely frustrating when needing to do my banking and they close early!!!

Dude serio what the heck is up with these drive thru atms???? They never work and are slower than molasses, I'm legit going to get robbed waiting for the screens and prompts. It takes like 10 minutes to get cash out. Should just print money in the basement it'll be faster. read more

Very unprofessional branch. We opened a very business acct with Grace, and she told us they have to charge us for the temporary checks. We stated we just opened another business acct from another branch and they didn't charge us for temporary checks 6 weeks ago. Her reaction was very unprofessional and said it's impossible because the policy was changed 2 months ago. She was ended up changed her words while we were waiting for the manager show up and explain the policy, "actually the policy was changed at the beginning of April, which is 4 weeks ago". After the manager here, and the manager stated the policy was changed 6 weeks ago, which is right after we opened another acct at the different branch who offered free checks. We have no abilities to judge if the policy was changed or not and when it's changed. However, one thing we can confirm is the brand is very unprofessional, and with bad attitudes. They don't even care about the info they provide is accurate or not. The brand is not worth have us business connections and we wouldn't spend a penny there. read more

After more than 35 years of doing business with the same bank or should I say a bank that has sold it's name numerous times. Crocker bank, first interstate bank, Coast Bank, Washington mutual, finally to Chase relationship has come to an end. I have to say it has probably been long overdue. The service since Chase has taken over has gotten drastically worse. For the last three weeks I have been trying to get some paperwork completed in order to open a Vanguard account. Vanguard requested a letter on Chase stationary indicating the signers on my account. Chase does not have stationary and the managers are not allowed to write any type of letters on behalf of customers. After explaining this to Vanguard they sent me a form to have them notarize the information. Again they refused to sign and notarize a form Validating there information. This was not a fluke thing. I went to four different branches and each one was worse than the other. With Eastvale being overall the worst and most condescending. As a result I close to accounts that had been open for over 35 years and had a substantial amount of funds. The amazing thing was they could care less. I opened a new account at Farmers and Merchants Bank because I needed a bank and not a credit union. I have to say I was overwhelmed with the personalize service that I received. They type the letters that I needed immediately, notarize the letters, open my accounts and asked if there was anything else I needed and provided me with the managers phone number. I am kicking myself for waiting so long for doing this. If you are tired of the Chase run around and then making you do business their way I highly recommend you seriously consider changing also. Farmers and Merchants wonderful for a bank and Schools First Federal Credit Union amazing for credit union. Don't wait any longer you need to make the switch. read more

This CHASE BANK has the worse bank TELLERS I've ever seen at a bank before . At this time during this Covid-19 these workers don't give a shit about nobody who comes in and asked questions about there account or checks ! They don't try to help you or even ask at this time to do the best they can to figure it out all they say is " sorry nothing I can do " You can totally tell that they didn't even wanna be there .But what I did is go back home and call the chase number and they were absolutely amazing ..... they answered all my questions and even helped me to get everything done ! So if anyone needs anything from chase do not go inside just call for people who can really help you . read more

Doesn't answer the +1 (951) 681-1701 listed number for customer service to OPEN A NEW ACCOUNT. After calling 10 times in a row no one answers no voicemail. Lost sale I guess. Hope the manager sees this and knows their staff doesn't answer on saturdays during business hours. read more

I am so frustrated with this bank the ATMs are always out of service and never a reliable source to take out cash. This isn't the first time i've gone to multiple chase banks and they're all out of service. When you call they leave you on hold forever. I'm so disappointed, chase bank is no longer worth my time. read more

Went there today, 6/5/23 in the afternoon to discuss my business account and the supervisor greeted me. I explained that I need a persuasive business bank officer to conduct international transactions, and man o man, she was so rude! She was like, just call the customer service for what you need. I told her I need a bank officer and email and she was like, he didn't have a number and won't respond to your emails, so just call the 800 customer service, we can't help you here. I was so offended and frustrated with the idiots they hire for SUPERVISORS, I can't imagine their other staff. I decided to take my buddies elsewhere to another, more courteous bank. You lost out chase! read more

I'm going to start off with a big EFFFFFF You! My husband went in to the bank today to deposit money into my account. We have different bank accounts but I handle all the bills. So every month for the past 9 yrs he deposits cash into my account so I can pay whatever bills we have. Today he walked in with the slip filled out. The teller informed him he could not deposit cash. He asked what the reason and she just said its policy. So he tells her I'm not asking for any personal info I don't even need a balance just a receipt that says I deposited. I'm her husband. So the teller comes back with "then why don't you bank together?" does that even matter? So this goes on. She tells him "you can write a check out to her" then he tells her he doesn't have checks. I mean who even carries a check book anymore! This is ridiculous. I will be in there during the week to close my account. I have been an account holder since it was Washington Mutual but this really has me heated. Maybe it is just policy but the attitude given to my husband has crossed the line. He stayed professional and expected clear answers and all he got was a generic statement and questions into our banking decisions. read more

ATMS NEVER WORK!! Go to another bank, idk why I changed to Chase. At least 3 times per month ATMS NEVER WORK I never had this issue with Wells Fargo read more

Worst experience every wealth management private banker at this location is rude and very inconsiderate of peoples time. ONLY reason I went is because my parent bank with them and wanted to add me as a signor to their account. Honestly I felt like I was being interrogated and asked for way to much info. I told her I provided less information to take out a mortgage something that should have taken a few minutes took almost 1hr. People complain about BofA but honestly their service is superior compared to this place. Save yourself some aggravation and take you business elsewhere. read more

Brittney H. was the banker that helped me she was so pleasant and helpful. Very friendly. The other staff are very helpful and looks like they're up keeping their surfaces with sanitizing and what not. Very happy client. read more

If I can leave zero stars I would. PLEASE FIRE THE BANK MANAGER. Today 12/2, a line to the door with two tellers. Every time I go in, there is at least 10 people in line. Every time I ask why, they say, oh we never have a line. One thing? I am the same person they tell the same story to. I also dont feel safe to let my daughter come to get money out do to all the day labor's hanging out in the parking lot. read more

Chase Bank - Banks & Credit Unions Near Me - Eastvale, California

I have utilized Chase for my business & personal banking for years and usually utilize their online services for my banking needs. Today I had a transaction that required an in person visit and have attempted to call at the start of the open time to schedule an appointment because I was told I needed to do so. I work during their business hours and had 1 day off to take of my need. The phone constantly rang and rolls over to an automated message recording and it does not give an option for a call back. I continued to try for an hour and a half unsuccessfully and I'm sure when I walk in I will be advised that I need an appointment like I know I do for my business need. This is ridiculous. When I called the one 800 number they advised me they have no banking application to schedule appointments for the local branches so I have to just sit and wait till someone picks up the phone so I don't waste my time traveling over just to be told I need an appointment. Be more available for your customers since you took the "walk-in" options away! read more

Brittney provides great service. The whole process is so relax and efficient to open a new business account!

Worst Chase bank experience ever. Whoever the guy worked today 7/27 at 12:10 pm in the second window was unprofessional and not knowledgeable. Came in today asked for some information about my account, he doesn't even know where to find it the information and not helpful at all. Kept giving me the wrong documents. Compared to the lady in the next window who was super friendly and helpful, his customer service was just a garbage. read more

I would like to give this bank more stars. It damn how hard is it for them to get it together. 5 star customer service from the tellers. That's never an issue. Banks never that busy so another 5. Bank manager I can't really bash her because I'll be so pissed off and she still remains professional. So she gets 5 star customer service in my book. But damn baby girl telling a customer you have no idea what they're talking about. When your banker has called them in. How come you don't know what's going on with your bankers. You're the manager. Their banker H is cool. But I got to admit he wasn't cool until he realised I was qualified for a credit card. Talk about judging a book by his cover. But he's a cool guy overall so 4 stars go to that douche. Lol jk Over all I couldn't ask more from a bank. So 4 stars for them. I'd like to give them 3 but based off the fact they give you 100 percent customer service and effort, they get 4. read more

The week Washington Mutual became Chase (at this address) I moved my accounts--all of them. It became a big corporate "who are you???" bank. My personal banker had her own resume' out---she was leaving....If I had wanted to be with Chase-I would have made the decision on my own..(went to Union Bank of California) Pro for the bank-they are in a good location, they have a nice drive thru and they have nice lobby ATM's --but they were all original to WaMu. read more

I'm giving this bank 1 star only because there is nothing lower. Waiting over 30 minutes in line to cash a check is not acceptable. read more

Chase Bank - 30 minute line at Chase Bank in Eastvale - Banks & Credit Unions Near Me - Eastvale, California

Absolutely ridiculous!! This bank has closed 7 teller Windows permanently. I come in on s Saturday afternoon and they have one teller open. I wait in line for over 30 minutes. This is not the way to grow your bank. Please stop sending me offers to open a personal account through you. I wish I could move my business account. Still in line by the way!! My conversation with the teller: "Is your branch manager available?" "I'm the supervisor currently." "Well this wait is ridiculous. You have one teller open on a Saturday and there are over 20 people in line." "I know I understand." "Well I know it's not your decision but it needs to be relayed to corporate that closing all their windows is not effective for customer service." "In the future you could make this deposit in the atm." "Not with the change." "Not with the change but the rest." "Well this is a business account so I can't really choose not to deposit all the money collected. But thank you for your suggestion not to bring my deposit in." "That was not my suggestion." I'm speechless. read more

Called in reported fraud on account was told they could give me new debit card at the bank get in their the guys says NO they don't do that the person on phone informed me wrong read more

Every time we are here it takes for ever and nobody cares. Just the worst baking experience ever.

It's unfortunate that some people at this location avoid customer contact... It should be standard business that when a customer, who trust you with their finances, walks into a small town branch like this one is, you should at least say good morning... At approximately 1030 there was a young lady on the floor prancing around saying good morning to one lady in front of me like she was the greatest gift. I'm sure she was a regular client... However, this was my first visit to this Location and she made me feel like I was invisible... Not even a nod.... I'm a staunch believer in greeting customers, they even do that at Walmart ....On a more positive note, The young man that assisted me, Jason, was awesome.... very professional, very welcoming and he saved this from being an even worse review... read more

If I had the ability to give (-) 5 stars I would. This bank has a poor excuse for customer service. I recently moved from Chino Hills to Eastvale and this was the first time I came to this bank (also my last). After sitting down with a banker for 20 min. I was told to provide another form of ID. After providing two federal issued IDs, they were declined. That's not the worst part, after wasting 30 min of my time, I demanded to receive my deposit back and I was told I had to wait in line to get it back lol! After wasting 40 min of my time, I drove down the street to the Chase in Norco, CA off Hidden Valley, they were able to get me in n out in 15 min with no issues (they accepted my IDs). Avoid Chase of Hamner in Eastvale at all cost! read more

It's F one hour already. And I'm still waiting and I'm pretty sure I'm the next person 1hour ago. Now I'm still waiting I will never choose chase read more

If I can give it zero stars I would. If you're just going to see a teller than you shouldn't have a problem. But if you need to see a personal banker you better have a week off or drive to a different branch. Wait time is horrendous. Almost 2 hours to see a banker, most people ahead of me gave up and left. Hire more people or close this damn branch... read more

OMG! What has banking come too!! The wait time to see an associate is ridiculous. Customer service is no more. Sad times!!

Don't go to this bank! Horrible customer service. This is the second time I've been here and nothing but frustration with their customer service. No thank you I can take my money somewhere else. I'm not the one to write any reviews because I really want to give them a chance to redeem themselves the first time of bad service. This review is based on their tellers who seems to have been poorly trained. Got to the Archibald location they are super friendly! read more

This is horrible... Only 1 person working to help guest waiting for hour now and I feel bad for the ppl after me.. They have all these open desk and no employees .. I don't get it.. They should hAve more ppl working read more

Excellent customer service. I had an old home loan with a bad interest rate and their loan officer called me to tell me I qualified for a better rate. I didn't believe her since Bank of America had told me similar stories previously and even though I jumped through all their hoops, they foreclosed on me. Well not Chase. They actually meant it when they said I qualified for a better rate. They held my hand through the entire, simple process and we closed escrow within a few weeks on a very good loan. I am one happy customer. Also, this particular branch is where I do all my business banking and I've had excellent customer service every time I go in there. read more

Just want to say I appreciate Chase! Needed to get money to a friend that banks at B of A. I went in to Chase to get the cash and was in and out in 4 minutes. I've been standing in this B of A line for 15 minutes!! And it's all crowded and clustered with obnoxious b of a commercials playing while people are trying to talk. Thank you Chase! read more

If there was a lower rating I'd give it. They list me as a customer. I use to come in, and out in less then 5 min. 15 people in line 3 windows 1 employee. The last couple of times I had to wait over 30 minutes for a deposit and withdrawal. I'm looking for a new bank. I feel sorry for those who lost there job because of the new ATMs. Hope it's worth it Chase. Oh and no more business line. read more

It just like a regular chase. The teller that helped me was nice nothing to complain about. I like how they have drive up ATMs

Took my 7 year old son to experience the process of depositing his piggy bank money and was frustrated with the long line and only two cashier booths open. When we finally made it to the cashier we were told to step aside to wrap the coins we had and then get back in line. I was not happy about that. Second order of business was to get a document notarized, but I wasn't able to accomplish this because they had no notary on site that day. UGH!!! When asked if there would be a notary available the next day, no one knew for sure. Obviously customer service is not a concept Chase is focusing on. read more