TJ was so patent and helpful. We had to reschedule the installation several times and he was very accommodating. We also required a separate invoice for our insurance and company and he expedited it for us. Over, a great experience and we highly recommend this company. read more

My wife and I are VERY HAPPY, that crew of Marc, Ed and Scott, performed flawlessly, with the installation of our flooring, they are true professionals. Mahalo plenty. read more

Update: Unfortunately I am changing my review to two stars. Our vinyl floors were complete in March 2023 and initially everything was great like I stated in my original review. We noticed in August 2025 that multiple planks were lifting up when walked on. We reached out to American Floor and Home and they swiftly sent someone to inspect. He was very thorough in his inspection and concerned at the condition of the floors/baseboards considering how recent they were installed. He put a claim in with the manufacturer Cali Bamboo. Since then, we've sent the pictures they requested, had their third party inspection complete, and still nothing has been remedied. We periodically get emails saying American Floor and Home is coordinating with the manufacturer and will receive updates as they come. It's been 8 months since this process has started and nothing has changed except the worsening condition of our floors and baseboards. Besides lifting, multiple planks now have cracks and chips in them. The baseboards continue to split between joints and now even from the wall itself. I've sent footage of the worsening damage and still nothing has been done to remedy anything. We spent a lot of money on this purchase and it's very disheartening that this is the response we are getting. Whether it's a manufacturer's issue or an installation issue, I'd expect some type of plan of action to fix this problem that is only getting worse the longer they delay it. Extremely disappointing. read more

Issues: Missed workdays, poor communication, 2 week project extended to 3 months American Floor & Home and Kiba Studios were hired to manage a tub to shower conversion and new toilet installation in our main bathroom. Solid surface material was ordered for the shower with a pony wall and to replace a countertop. We are happy with the results and appreciate the great work provided by the AFH/Kiba staff and the subcontracted plumbers. This review rating is because of ongoing problems in scheduling work with the solid surface subcontractor (installer). His no-show days contributed to a 2 week project taking 3 months to complete. There were spans of over 1 to 2 weeks between work days. Waiting all day without a phone call was very frustrating. I had to text or call the project manager to report no shows and to reschedule. The bathroom was unusable for 2 months because of exposed plumbing and disconnected water supply lines where the tub and toilet had been. The spans between workdays were unreasonable and insufficient communication was inconsiderate. read more

Can't say enough good things about American Floor & Home. Jenny Siaana helped us recarpet our entire condominium complex - 3 buildings, indoor and out. What we liked: - Fantastic product offerings - Professional installation by a team that was easy to work with and listened to our needs - Top-level customer support and communication What we got: - Great pricing and a quality install - Many happy homeowners A huge thank you to Jenny for making this so easy for us. If you are a building manager looking to refloor part or all of your property, call Jenny at American Floor & Home. Proven experience and genuine Aloha - she's the Best! DG, Gen. Mgr Diamond Head Sands AOAO Honolulu read more

American Floor & Home and Kiba Studios - Kinetex carpet with Flexco wall base trim from American Floor & Home - Carpeting Near Me - Honolulu, Hawaii

See all

On determining what company I was going to select, Sean did a suburb job explaining his company's products. What a professional installation job by Peter and his crew. Top notch workmanship. Came on their scheduled date and time. Very respectful on making sure there work did not damage anything. Quick and efficient, read more

See all

Amazing from start to finish. Michael was very helpful in getting the pricing for in stock material and providing options that would meet our schedule. Burt and his helper Ed were on time, courteous and went above my expectations. Dealing with an old, uneven floor they first put some leveling cement then installed the new vinyl tiles perfectly. They finished in the time they had said. Courteous and thorough. Highly recommended. read more

American Floor & Home did a great job de-installing our old floor and installing Engineered Hardwood on our complete first floor. Aris, the foreman, made sure everything went well and was installed professionally, from each plank to the 1/4 round to finish the look. Everything went smoothly and with respect. We recommend them highly. read more

Great experience selecting vinyl and laminate flooring today. Geena was very knowledgeable and answered all of our questions that helped us make a decision. We needed to purchase and pick up the product TODAY so she made some calls and made it happen so that we didn't have to make an extra trip from the North Shore. Great customer service. Mahalo! read more

Christian Watanabe and staff were amazing. I was never pressured in making a decision to purchase a sale I heard about. I honestly felt I was at home within their showroom because they treated me with respect and a sense I was their brother. We laughed and joked. I felt comfortable. Thank you American Floor and Home for making me feel as if I was part of your family! read more

This is an update to an earlier review (around 6-7 years ago) -- originally 5/5 stars , now 1/5 stars. Six months after installing the tile on my floors, a leak occurred in my kitchen and American Carpet One (now American Floor & Home), stripped and replaced the water-damaged tile, charging me close to $2000, I recall. Be clear... American Carpet was not responsible for the damage, though I would have expected them to provide a discount for the repair job (considering the original tile was installed only six months earlier). Since then, and unrelated to the kitchen incident, very visible gaps have appeared in the tiles of three of my bathrooms. Around two years ago, I hired a handy man to fix the gaps in two baths, and no problems have occurred since. A year ago, gaps appeared in a third bathroom. A month ago, I visited American Floor & Home and complained of the problem. A representative told me that he would request company approval to address that issue at no cost to me. Several weeks have since passed -- no word back from American Floor & Home, even after my emailing an inquiry. I believe the original installation and/or material was poor (the original tile has been discontinued). I also complained that pithy quarter-round molding was installed with all of the tile. That molding absorbs moisture readily. I (and my handyman) removed all of the molding, which had been crumbling apart) and replaced it with molding that is much less susceptible to water damage. Question: Who in their right mind would install molding that is prone to moisture damage immediately around bathtubs and showers? read more

Very polite and knowledgeable staff. Very upbeat and helpful. Great selections for what we wanted and pricing/finance options were available. Definitely FIVE Stars! read more

Thanks to American Floor for a great result with my carpeting. DJ was able to get me a great price on some carpet for the second time in a year for a rental property. Alan and Josh executed a great install identifying an issue with the closet doors and helping to resolve it and left the area clean and ready for sale. read more

I went to American Carpet One since they were the original people who installed my building's carpet and flooring. They have various levels of carpets and vinyl flooring as well as cabinets and everything. Their design center was under construction when we visited so hopefully it'll all be done by the time you go. Joyce was really helpful and knowledgeable with all the sales going on and any upcoming ones that we might be able to take advantage of. She was really patient showing us designs and types while trying to narrow down what we wanted and envisioned for our new flooring. They have so many options and qualities that it could be over whelming. Joyce was able to quickly crunch some rough estimates about how things would cost based on what we were looking at. While we didn't buy it through them, Joyce was really nice the whole time and gave us a variety of options to use as well as follow up with us through the week. She made herself available if my family had any questions or concerns with what we were going to pick. read more

I worked with Jakob White to get my flooring and was very happy with his responsiveness and the price was extremely competitive. Flooring delivery went smoothly too, we had our own contractor do the install. Highly recommend this place and strongly recommend working with Jakob! read more

American Floor & Home and Kiba Studios - Here's our beautiful Cali vinyl flooring - Carpeting Near Me - Honolulu, Hawaii

Today was teacher appreciation day at American Floor & Home. Teachers got the opportunity to pick a free carpet for their classroom. This was their second event like this with the first being right before COVID. We remembered how long the line was so we arrived early. Sweet we were number 22 in-line. All of the employees here are so sweet and kind. They passed out water and offered their restroom to anyone who needed to go. They let us in 20 at a time and greeted us with cheers.... Once you were in the carpet area. You had 3 minutes to find your dream carpet. There were lots of different sizes and colors to select from and strong men ready to help you with your selection and carry your beautiful new carpet to your vehicle. We received a bag of goodies at registration and fresh bread at checkout. I love that American Floor & Home started this special event for teacher again. We should all remember to always honor those who teach and give as much support as we can. This is not an easy occupation and not everyone can be a teacher. It takes a special soul... Thank you American Floor & Home for honoring our teachers.... read more

American Floor & Home and Kiba Studios - Early morning line for teacher appreciation carpet giveaway - Carpeting Near Me - Honolulu, Hawaii

See all

The receptionist was nice, the salesman was haughty and never showed me the vinyl that would fit my budget (I asked to see the sale vinyl), he kept showing me the tiles that were way over my budget and then he started quoting me how much the labor charge would be and why it was so expensive, their people are professionals. Well, I went with another company who really worked with me to get great quality vinyl that fit my budget and I have NEVER dealt with more professional installers in my life! BTW, I gave 1 star because the receptionist was really nice and friendly to us, unlike our salesman. read more

Part 3 of my review...this review has been long overdue...but I wanted to write a review for Jenny Siaana, our superstar sales rep that helped us throughout the entire process to redoing the floors in our new home. From the start, Jenny was so welcoming, friendly, and very patient with all of our questions. She would listen to what we wanted and what we envisioned for our home and showed us all the options. She would let us know the pros and cons of the various types of flooring that they offered so that we would make an informed decision. Once we decided what we wanted, Jenny worked with us and our schedule to make sure we can get the floors done before we moved in. She always kept us up to date with shipping (since the carpet we chose wasn't in stock on island) and when their installers would be available. Our apartment looks amazing with the new floors! read more

I ran into Roy, outside of his business of sales for flooring and thanked him. the product that I got was excellent (don't remember the name its been like 5 years now). My wood flooring looks brand new. Great for pets since the flooring when connected together is essentially water proof. He mentioned that there is a sale now going on. But anyway, I realized that I never thanked him or gave him and his company a great review. Thank you Roy and American Floor read more

American Floor & Home and Kiba Studios - My Vinyl wood flooring - Carpeting Near Me - Honolulu, Hawaii

Much mahalo and gratitude to SEAN OKAMOTO, Home Client Advisor, for his kind and informative guidance assisting me in making a choice on recarpeting my home. The team he chose was excellent and professional. RONEL PACOG, AMIEL T., and ASHLEY A. come highly recommended as they accomplished with my home. Again, much gratitude and mahalo for your excellence!! read more

American Floor & Home and Kiba Studios - Carpeting Near Me - Honolulu, Hawaii

Was greeted at the door and got assisted by one of the rep. She spend a lot of time with us , figuring out what our style is. Initially I want to go with Miele appliance but change mind once I hear there is only one service man that does the whole island. Imagine if he is sick or decided to move to mainland I will be screwed At the end because I didn't have a lot of time on the island and they move my original appointment to come out to my place for measurements we couldn't find any time to correlate within the short time frame that we're there before flying back home so it will be postponed until next time. read more

Carpet was nice, a bit pricey but it's what we picked out. The low rating is based on the customer service or lack of by the sales manager Michael. After clearing the entire house they did not bring enough carpet for one of the closets (not very large}. Michael told me they would special order and return weeks later. He then wanted to charge me for their mistake and our inconvenience. After I sent him pictures of one of our baseboards that was well beaten with a hammer, I told him to call the charges even. He came back later and said okay. After that, I sent a few emails trying to get it done. After a several weeks he finally sent installers over in the morning without any notification and during a 4 day period I informed him we would not be available. We inconveniently got the closet cleared and the carpet was installed. Customer service has definitely declined since we got our original carpet installed from them 25+ years ago. read more

American Floor & Home and Kiba Studios - Damaged baseboard. - Carpeting Near Me - Honolulu, Hawaii

See all

We moved into our new condominium about 4 years ago but at the time, we hadn't pulled the trigger on changing the existing flooring since our AOAO gave us only a one-hour window to move our existing furniture and belongings in. Like the other residents, we were also told that we'd have to get authorization from the AOAO if we wanted to lay down flooring or make changes within our units BUT the AOAO board hadn't been established yet. So, we moved in while within a couple of weeks or months we'd start hearing construction noises from units above, below, and even next to us. We were upset because we had just spent over $5000 on movers and, to be honest, we felt it was an "ass-backward" move-in policy but understood that noise transmission is of concern when living in a high-rise. Over the years, we looked into and contacted American Carpet One Floor and Home which is locally-owned and operated to see what flooring products would be best for us in terms of wear, care, and value. We had heard about and seen many residential projects that were expertly done by this company so it was a no-brainer to go ahead to remove our wall-to-wall carpeting especially since my allergies seem to be worsening as I age. During this pandemic, we have been very hesitant about allowing people into our home out of concern about the highly contagious new virus variation. We kept in touch with our sales project manager, Roy, who assured us about their COVID-19 safety protocols. We were provided a schedule for removal, floor preparation, and installation which was done in 3 phases because we have existing furnishings. My husband and I worked together like squirrels moving their nuts in Winter clearing rooms for the installers to do their thing. My husband and I joked with each other about the moving and shuffling like it was a workout in a sliding puzzle as every other night during the past couple of weeks, we felt like we could've been candidates for Salonpas patches. Haha. Even the installers mentioned their surprise that just the two of us had cleared so much in a short time. We did ask David and Burt to assist us in moving the larger furniture pieces back into the completed rooms. We are still unpacking the smaller items, reorganizing our bookcases and reconnecting our audio equipment. David, Burt, and the team arrived promptly at 8 am wearing face masks and would wipe down they touched all surfaces including doorknobs and bathroom fixtures with an antiviral/antibacterial solution during and after their workday. Also, they brought an air purifier called "Airdog" which captures and removes 99.97% of pollen and virus particles in the air. We kept the air purifier running all day and night and noticed that I didn't wake sneezing or coughing like I usually do in the mornings. So impressed with the Airdog, we just purchased 2 units to cover our living spaces. In the end, we are impressed with the overall interaction from sales to through installation with this company. With just the simple change from wall-to-wall carpeting to COREtec Pro plank flooring, we've beautified, made our home a healthier environment and increased the value of our home. read more

See all

We were so impressed with American Floor and Home. The sales person, Randi, was patient and professional. She took her time to help us find the best option for our condo. We went with LVP. The team of David,Dell, Velasio and Keani were also professional, on time, clean, respectful and most importantly professionally installed our floors, stairs and baseboards! American Floor and Home was not inexpensive but were worth every penny and I love my new floors! I would highly recommend them. Michele in Kaneohe read more

We are very happy with our new LVT. We can't say enough of American Floor and Home's staff from their sales team to their installation crew and their process and preparation before laying down the LVT. They did a moisture test on the concrete in order to properly prepare the floor. Next came leveling the floor which involved grinding the uneven concrete areas, applying the self leveling concrete and finally installing the LVT. We had the pleasure of working with Maureen "Mo" Silva. She was very knowledgable and helped us decide on the final flooring. The installation crew are top notch. Courteous, respectful, and highly qualified. Nolan led a crew of two additional men, sometimes three. They worked professionally, meticulously and always kept us in the know of their progress. We would use them again for our future flooring needs. read more

American Floor & Home and Kiba Studios - Our new LVT installed during our kitchen renovation. - Carpeting Near Me - Honolulu, Hawaii

We needed to do another floor replacement to finish up the rest of our home, so we reached out to Sean Okamoto and once again, he provided top notched professional service. Able to get us same floors and we requested the same journeymen, Burt and Ed as they did such an excellent job with the first install. They brought in extra hands with Delfin. They did not disappoint as they once again installed the new floors with master workmanship and went the extra mile with finishing the floors on schedule. See American Floor & Home if you want quality floors installed the professional way. read more

We were looking to replace our heavily used 22 year old carpet and remember seeing ads for American Carpet One. We contacted the company and Sean O. later came to meet with us at our home, brought a few sample, and provided an estimate. Sean was super nice, and after patiently answering all our questions, we decided to purchase our carpet from Sean. The carpet came in, and today, Dion, Steve, and Ronnel arrived to install. They were very prompt, very professional, and once they got to work, obviousky very highly skilled! They finished faster than estimated and they did top quality work! It came out perfect! Thank you American Carpet One, you have a great company with great employees, and i will recommend you to everyone that needs carpeting done! Thank you! read more

Really impressive work. Our salesperson Mo was really sweet and helped us pick the right carpet for our bedroom. When we had issues with scheduling (due to other projects) they worked with us and moved our date several times. We were so impressed with their service, we went back to purchase carpet for our daughter's bedroom, and had both carpets delivered the same time. Installers Christian and Danny were on time, professional, and cleaned up after the job completely. Very clean work and carpets are oh so soft! Thank you American Carpet! A+++! read more

American Floor & Home and Kiba Studios - Carpeting Near Me - Honolulu, Hawaii

See all

Quality products, a caring and highly experienced staff, and number one in customer satisfaction. These are a few of the reasons we went with American Floor & Home. It's a one-stop shopping experience. On our first visit to the showroom, we met with design specialist, Richard Ecraela and flooring consultant, Joyce Brown (see separate A+ flooring review). Richard is very personable and knowledgeable, and he helped us choose the right cabinets for our budget that are guaranteed to hold up well in Hawaii's climate. His computer rendering looks EXACTLY like the finished product! This software tool is fantastic because everything is to scale and he even added our actual wall color and appliances. Based on the rendering, we did end up making some changes and Richard made sure we loved everything before we placed the order. Once the cabinets came in, things moved very quickly. AF&H assigned us a team of experts who worked together to coordinate installation. Cameron handled all the scheduling, while Wes and Allen oversaw the crew and made sure we stayed on schedule. Christian and Christopher did the heavy labor then Christian stayed on the job for all the finishing work. Everything went very smoothly and the crew was so hard-working and pleasant to be around. We really enjoyed having them all in our home. We especially appreciated Christian's daily updates and incredible work ethic. He did an outstanding job! Could just go on and on, but the bottom line: We LOVE our new kitchen! Everything was installed correctly the first time. Anytime we had a question, we got an immediate response. Extremely fair pricing and you can do as little or as much as you'd like on your own to stay within your own budget. Did I mention this is an employee-owned company? Really makes a big difference when it comes to customer satisfaction. Not often you get a Cinderella story when it comes to a home remodel, but this definitely is our dream come true. read more

ALAN, STEVE, JOSH, JACOBE, & LIAM were absolutely AWESOME! MO (sales), was awesome too. Very professional, install was faster then expected and they did an awesome job! THANK YOU, we are very happy in how it looks. MO, our salesperson was awesome too! read more

The service at American Floor & Home is what really sets this business apart from others. We were looking to carpet two rooms and out of the countless possibilities in their showroom our salesperson, Jakob, made it so easy to narrow our choices to the perfect selection because of his expertise and attentiveness to our preferences. Then on the installation side Alan and his crew were true professionals and did a perfect job, they took the time to explain every step of the install and then give advice on caring for the carpet. The whole experience was refreshing because of the level of friendly and knowledgeable service that made the entire process stress-free. It's completely different from other retailers that have disjointed sales and installation services that are contracted out, it was such a relief to have all of it seamlessly taken care of at American Floor & Home because they have their own installers. Will certainly be coming to them first for all our future projects! read more

A week ago we had carpet installed in our downtown condo. I had a lot of anxiety due to our condo's limited space for complete installation and removal of furniture from our unit. After discussing our concerns with our saleswoman, Maureen Silva, she provided guidance and helpful hints. Her patience throughout our selection process of colors, textures, and pricing was i valuable we were thoroughly pleased with the results. Thank you all for your professionalism! read more

The worst is when there is a stain and you ask for the Stain Master warranty to cover it and they say that I have to pay for it to be cleaned and pay for the labor if I choose to replace the carpet. American Home & Floor sure made it seem fool proof when they were selling me their carpet about 18 months ago. They remind me of a used car dealer that doesn't care about repeat customers and I do not recommend this company to anyone. read more

Thanks to American Carpet One for the all around excellent service, professionalism, highest quality products, timeliness of all aspects of the job and over all superior customer service!! Can't say enough about Jenny Siaana, she worked every step out from day one to post installation and helped with additional work we wanted, see her and you won't be disappointed! Aaron who put us in touch with Jenny and helped us behind the scenes!! Jimmys spot on measurements ensured the right amount of material was ordered and brought to the job!! The flooring and carpet installation crews were hard working professionals who enjoyed their work and got down to business to ensure the job was done correctly the FIRST time, and demonstrated quality workmanship throughout the job, finishing earlier than originally scheduled! Go to American Carpet One and you won't be disappointed!! Mahalo Nui Loa and much Aloha, Mike Oakland and Susie Chun Oakland read more

See all

Your one stop remodeling. I need to do some remodeling. Nothing major just replace the flooring and move the stove to the center island and add a ventilation duct, and redo some lighting. You know the small things I can do all on a free weekend?!?!? Well one can always dream but in reality it's gonna take a few weeks and some cash (I know you read my NFCU review) and I needed help. Two people were up to the challenge. #1 Richard was kind enough to come to the house and create several drawings of what the house can look like. Moving a sidewall, extending the countertop, different color laminate or non laminate cabinets, different sink and lighting fixtures. This dude spent sometime with us and answered all our questions in a timely manner. Really this guy spent so much of his free time with us designing and answering questions, it's like he's family. And that showcase of his is beautiful. There are more cabinets colors to choose from then there are in a large box of Crayola crayons. #2 Sean is my floor guy. He came after normal working hours to fit my schedule. And I worked OT that day. He spent time explaining the whole process of ripping out the floor, moister checks, sealants. He showed us samples he brought with him and additional flooring samples when we went to American Carpet One. He took precise room measurement (twice to be sure) and has a program on his iPad that shows your room with any flooring. It's like a green wall for floors. Overall five stars. These guys and this store are helpful in making this an easy (yea right) and cheap (hopefully) and fun filled weekend project (one can always dream). Now excuse me, I got to pick out my free doormat for yelping in. M read more

See all

Bought carpet remnant floor mats a month ago. Sale bulk pricing with excellent customer service !!

David "DJ" was so great and patient with showing us items and recommended great examples similar to what we were looking for!

Dion and Josh was very professional assisting with my home. Very highly recommended service. Dion and Josh showed up on time and worked extra OT hours as needed to finish in a timely manner. -Linda read more

We changed from carpet to flooring and they did a great job! Explained the process and did everything in a timely manner. There was a little confusion with communication since we had to coordinate with three different people on our end and several people on their end, but otherwise customer service was great. The flooring itself has been perfect so far, even though my dog has had several accidents. We still have some carpet in the bedrooms but whenever we change that, we will use them again. read more

Happy to support this local company!! Salesman Evan was very helpful. This was my first time redoing my floor so he walked me through the whole process. He talked me through the vinyl flooring options vs carpet, pros and cons of each, what to look out for, what he recommended. They sent their own company guys to do the installation and Evan kept me updated with their progress. Thanks so much to the entire team! My new floor looks great! :) read more