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    Bougainville Flooring Super Store

    4.5 (152 reviews)
    Closed 9:00 am - 5:00 pm
    Updated over 3 months ago

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    Response time

    1 day

    Response rate

    100%

    Services - Bougainville Flooring Super Store

    Carpet installation

    Carpet removal

    Bougainville Flooring Super Store Photos

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    Reviews With Photos - Bougainville Flooring Super Store

    Bedroom
    Joannie T.

    I needed to find some carpet for my clients upstairs condo. I walked into the store on a Wednesday afternoon around 3 pm, Jasha helped me. I am a person who really appreciates great service. I let Jasha know what I needed and it needed to be within my budget. He helped me find some remnants for my client project. He took the time to explain the process and explained to me that he would need to find a carpet installer. I needed the carpet to be installed by Sunday, midweek the following week at the latest. Jasha worked on finding an installer, he scheduled him to do measurements on Thursday, check back with me on the installers quote, I OK'd. On Friday, the installer removed the old carpet and prepped. On Saturday morning, the installer came out to install the new carpet. I stopped in on Saturday and saw the completed project. My client and I are so happy with the quick and speedy project. Jasha made it happen and Bougainville Flooring had what I needed. Everyone should experience this type of service, it truly is rare! To top it off, Jasha was flying out with his new bride for their honeymoon and checked in with me to see if everything was ok. I truly appreciate the excellent client experience he gave me!! I will bring more clients to you guys when I have clients who need to sell their properties. Much appreciated!!

    a blue circle
    Dale C.

    Sharing some perplexing chronology of events. Went to this business to browse and get educated about flooring. When you check in, you get assigned to a salesperson similar to a car lot. Was assigned to Kim Roy. After some pleasantries, he left us alone to browse because he had another customer that he said walked in that he needed to help. While waiting we witnessed another salesperson sharing about a product. We learned a lot from him. That salesperson was clear and thorough. After waiting for Kim to loop back around to us, we decided on a particular vinyl plank product. He also highly recommended an installer Mike from MK flooring. Left a deposit. Kim was adamant that he needed 50% deposit based off of the rough square footage estimates we provided. Then scheduled Mike to do an estimate to do the installation. Mike gave us a price that we thought fit into our budget, but did not know that Kim adjusted the material cost; upward of course. Now we were way over our planned budget. When asked why did the total material cost get elevated so much and why didn't he inform us about it, he said he did. We were operating on the initial quote he gave and he said he did inform us. Later he discovered and shared that he had an email, but must have forgot to send it. Oh, well. During the installation process, I got a call from Kim saying that there was an error and the "warehouse" gave MK flooring too much material and we needed to return some of it. I explained that he and MK made the arrangements for the order based off of the measurements submitted by MK and the pick up was handled by the both of them, so I had no idea what was actually ordered or received. After installation, there was a nick in one of the planks. Asked MK to assess it because it could have been caused by the installation. MK insisted it couldn't be, but said he could glue it to fix it. When I explained that the manufacturer, whom I called to ask about the standard protocol for fixing such a problem, shared it needed to be replaced. Mike immediately said he would contact Kim to put in a claim and left quickly. Shortly after I get a text from Kim asking, "How does your new floor look?" I respond in email that there was a problem. Shared the picture of it and and asked what would be done to remedy the issue. No response. Fair is fair, there were a lot of strange occurrences that happened from ordering and installation. Not blaming anyone, but all I know is that I was left with a damaged plank from a brand new installation with no assistance to remedy the issue. Paid more than what I originally thought and am not sure if I truly understand what went on?

    Installed vinyl flooring
    Holly S.

    Amazing customer service! We worked with Carrie, who took the time before our appointment to get to know us and what type of flooring we wanted. During our appointment she was clear about the various price points and showed us multiple suggestions within our price point (as well as offering installation tips). A few of the transition pieces in our delivery were incorrect, but Carrie was quick to correct the delivery. But I was most impressed with her assistance in helping us find solutions when we encountered issues with our installation. I would highly recommend this store and their amazing staff!

    Remnant that we purchased
    Porsche S.

    I went in to buy a carpet remnant today to use as a rug in our living room. We have a baby that will be crawling soon and felt that our hard wood floors wouldn't suffice for her baby soft knees. Once we entered the store the front desk was already calling a sales person to the showroom over a PA system to assist us. Imagine entering a car lot to purchase a car and the salesmen all jan ken po for who gets to work with you. That's pretty much the experience here. Anyways we walked to the remnants section in the back of the store through the glass doors. We briefly browsed and of course here comes a salesman Kim. I often like to browse alone first and if I have any questions then I would go to them. However he kind of just stuck around, then left, and then was right back by us again. I felt a little pushed to make a decision. I ended up finding a rug and I was glad to hear that it would hold up better to stains. When we told him what rug we wanted to purchase he immediately tried to sell us memory foam cushioning for the bottom of the rug. That was going to cost another $250. I was already paying $475 for my rug and then tack on another $250...no thanks. He literally took another 10 minutes trying to get us a quote for the memory foam and in the end I said no. My husband tried to ask if we could get the rug packed up already so we could finish faster but that never happened. We paid and had to wait another 10 minutes or more to have them wrap up the carpet for us and load it into my car. When we got home we unrolled our carpet only to find that in the inner part of the rug it has a giant black stain on it. Very disappointed that I just paid $475 on a rug that is pretty much damaged.

    Remnant carpets
    Serena M.

    Today was my first time going to this store because we were looking for new carpet for our loft. Previous owners had cats and long story short, it smells like cat pee in the loft.. Anyways, my husband and I drove separately because I work closer to the store so I just drove from work. I got there early and decided to check it out before he came. Service here was great. A lady came up and attended to me right away. She asked me questions of what I was looking for and what size. Of course I told her I don't know and that my husband would know. She was very patient with me and explained about the different types of carpet. She even took us to the back where they have carpet remnants. She showed us around to the different remnants that she thought we would be interested in. We found one we liked and she showed us what it would look like and feel like in the showroom. Very good customer service here. I would recommend this business to anyone.

    Great quality flooring

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    8 months ago

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    2 years ago

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    2 years ago

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    2 years ago

    I had great service Mahalo to Carrie and the awesome installers Alan and Josh they were super friendly and courteous.

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    5 years ago

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    4 years ago

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    3 years ago

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    Trisha

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    6 years ago

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    10 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    Trisha

    Thank you for the review.

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    4 years ago

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    7 years ago

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    3 years ago

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    8 years ago

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    6 years ago

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    Trisha

    Thank you for taking the time to write a review.

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    7 years ago

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    Page 1 of 4

    Ask the Community - Bougainville Flooring Super Store

    Do you have waterproof flooring?

    Yes we do. We have the largest selection of stock waterproof flooring on the island.

    Hi Irvin How much do you charge for carpet installation?

    Hi, sorry but we do not offer any installation services. We only sell products. If you have any questions about products please let us know. Thanks and have a good day!

    View All 4 Questions

    Review Highlights - Bougainville Flooring Super Store

    We went in to look for floors for an upcoming project and Kim was very knowledgeable and helpful through the whole process.

    Mentioned in 18 reviews

    Read more highlights

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    My wife and I are VERY HAPPY, that crew of Marc, Ed and Scott, performed flawlessly, with the…read moreinstallation of our flooring, they are true professionals. Mahalo plenty.

    Update:…read more Unfortunately I am changing my review to two stars. Our vinyl floors were complete in March 2023 and initially everything was great like I stated in my original review. We noticed in August 2025 that multiple planks were lifting up when walked on. We reached out to American Floor and Home and they swiftly sent someone to inspect. He was very thorough in his inspection and concerned at the condition of the floors/baseboards considering how recent they were installed. He put a claim in with the manufacturer Cali Bamboo. Since then, we've sent the pictures they requested, had their third party inspection complete, and still nothing has been remedied. We periodically get emails saying American Floor and Home is coordinating with the manufacturer and will receive updates as they come. It's been 8 months since this process has started and nothing has changed except the worsening condition of our floors and baseboards. Besides lifting, multiple planks now have cracks and chips in them. The baseboards continue to split between joints and now even from the wall itself. I've sent footage of the worsening damage and still nothing has been done to remedy anything. We spent a lot of money on this purchase and it's very disheartening that this is the response we are getting. Whether it's a manufacturer's issue or an installation issue, I'd expect some type of plan of action to fix this problem that is only getting worse the longer they delay it. Extremely disappointing.

    Joe’s Flooring

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    5.0
    (61 reviews)

    Joe installed over 2,000 square feet of luxury vinyl flooring throughout our home, including five…read morebedrooms, upstairs and downstairs living areas, two kitchens, two hallways, and the stairs. He also installed carpet in an additional bedroom and even recommended an excellent carpet for us to purchase. Joe is incredibly professional and knowledgeable about every aspect of flooring installation. He removed our existing carpet, laminate, and tile, leveled our floors (which had numerous dips), and even uncovered three layers of tile downstairs before installing the new flooring. Despite the tremendous amount of work involved, he took the time to really prep the floors and completed the entire project by himself. His work ethic, attention to detail, and craftsmanship were truly impressive. I'm exhausted just thinking of all the work he did! Joe was always kind, respectful, and kept us updated throughout the entire process so we always knew what to expect. On top of all that, his pricing was very fair and offered outstanding value for the quality of work he delivered. He even helped us to get the best prices on our flooring. If you're looking for someone who takes pride in their work and delivers exceptional results with Aloha, I highly recommend Joe! We couldn't be happier with our new floors! Thanks again Joe!

    My dog decided to eat most of my carpet in my bedroom, Joe was phenomenal and came by super quickly…read moreto help us fix it! Considering no one else would do carpet repair. This is your guy and I highly recommend him, thank you again!

    Bougainville Flooring Super Store - carpeting - Updated August 2026

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