Robert was our handyman. Rick and I could not be more pleased. Robert is amazing!! Robert is funny, polite and paid close attention to detail. Our kitchen is so wonderful. I have hated my kitchen since we moved in. We were finally able to get this work done and I just love love love it. Robert was able to save us money because he was able to find matching cabinets. I asked for more counter space, more drawers and a open kitchen. Robert delivered!!! I can't express how happy I am. We are going to have him put in our counter tops and floors. He gave us great advise on where to go to look at counter tops and flooring. Can't wait until it's all done. This is the place to get you house construction done. I am so glad I called them. Thank You so much Robert for your hard work and dedication to my project. Cecelia, Rick and Atticus read more

I can't express how happy they made me. They are miracle workers. They repaired some fire damage in my kitchen, but also fixed a dent in the plaster in a wall next to the kitchen. Bonus: they fixed the loose handle on the refrigerator! Very swift, very professional, very pleasant. read more

I had a very negative experience with them. The quality of the work is ok but the way they handle customers is below horrible. Specifically, I was told that their technician will work full day. He showed up on time but then disappeared for 2 hours looking for "supplies" (being a can of plaster)... And I thought they should come prepared. Then there was a brief period of work and voila - technician is gone for the day. Needless to say, I was charged for 7 full hours of work. When I tried to resolve the issue, I got yelled at and was accused of making it up. Again, there was a family member at the premises observing the work. Then the technician called and insisted that there is nothing wrong with his math abilities and that he indeed worked for 7 hours. Just so you have an idea of what was done: a lonely hole in the wall 3x3 feet for $440.00 To all of the aggrieved customers: the company's AZ Registrar of Contracts (ROC) license # is 258243 and there is a complaint section at the ROC's website. Just in case all other measures to deal with them fail. read more

We have used American Handyman (Tucson, AZ) several times before our most recent experience without any problems. This time (late June 2018) we wanted a grab bar installed in one bathroom and asked the handyman to look at a deteriorated sweep on a door. The grab bar was installed but we were charged for the handyman's drill bit which wore out while drilling through tile. OK fine. That's probably fair overhead. The door was adjusted but the sweep would "probably take another visit and possibly require moving the door" according to the handyman. (NOTE: I replaced the sweep myself with a $13 replacement from Home Depot without removing the door.) Our bad rating comes from a roof inspection. The handyman said he did inspections and I agreed for what seemed like a very high price. But getting reliable roof inspections---most are "free"---is sometimes difficult. I am 74 years old and no longer venture onto gabled roofs. The handyman inspected the roof came down with camera phone photos and showed me what needed work. His estimate was for about $1500 to "repair" tiles and reapply coat to two sections of the roof. We scheduled the work for the first week of July as our monsoon was fast approaching and we were leaving town. Later that evening I realized that the broken tiles he showed me on the photos were flat. Our home has barrel-shaped Mission tile. I called the following day and asked for (1) a written estimate for the work and (2) copies of the photos of our roof. The handyman asked what he had quoted me at my home but I told him I didn't remember. After some cajoling he sent me a written estimate by email but claimed that he had already deleted the photos. The estimate was for $600 less than the figure he had quoted at home. Sounds like a good deal, right? No. I am sure that the reason the photos had been "deleted" was because he may have assumed (correctly) that I had woken up and realized that the broken tiles he showed me were not Mission tiles. Needless to say, we will never use American Handyman (Tucson) again. Henry W. Tucson, AZ read more

American Handyman Service has provided handyman services at our home 4 times since we arrived in Tucson. Miguel has been our technician for 3 of those visits. Miguel has helped us with various tasks, such as: repairing our sliding glass door, expertly hanging many pictures throughout our home, repairing a console table, and repairing a desk. He is incredibly talented and always professional and kind. Our family is grateful to Miguel and American Handyman for their help. read more

The business owner reached out to me and said that he wouldn't charge me for the job. This was a nice gesture and I hope this local business can continue to improve their services in the near future. By providing above-and-beyond customer service, I'm sure they'll have raving fans soon enough. read more

I am over the moon with the overall experience. I had left a message on Sunday evening, and they called me back 1st thing Monday morning. I had a blank slab interior door that need to be installed. Other companies I called would not even install the door because we did not purchase it from them, or they would not return a phone call. We scheduled for a Friday. Bill was right on time. Bill explained everything to me and what my expectations should be after the install. My expectations were far exceeded. The craftsmanship is superior and the tradesman was very professional. I cannot be more pleased. I highly recommend. read more

We received a quote for insulation to be blown into a crawl space in our detached workshop and an exhaust turbine to be installed, we had already purchased the turbine. We received a quote the same day we called and they scheduled the work within 3 days. The quote was excessive, but they would get it done quickly. We were told they would be here on Tuesday between 9 and 9:30 and have to leave by 3. They arrived at 10:00, blew in the insulation and were gone after 2 hours and 15 minutes. That included a run for additional insulation. The next day one person arrived at 8:30 am to install the exhaust turbine, he completed the job a 11:00 am. He presented a bill that was almost $500 dollars more than the quote. I thought he was going to reduce the amount owed because they spent less than 5 hours on the job, but he increased the total. I would never recommend this company for any project. Did I mention we paid almost $4,000 for this work. read more

About 1 year ago, they did a nice job with an installation of a small window air conditioner in my back room. It looks good, and the technician, Wes, put in extra thick plexiglass. read more

The business (American Handyman Tucson) is not professional. The owner Herb allotted his handyman 5 hours to do the job without coming out to see what it all entailed. Was then told it would be a 10+ hour job and was given "advice" on how to clean the tank-less water heater by going on YouTube instead of staying to do that since he had 5 hours and this would have taken no more then an hour. Contacted the owner to express my disappointment and being unprofessional he yelled and spoke over me so I hung up on him. He called back and cursed my husband out. BEWARE OF THIS COMPANY. read more

I recently had a remodel done in my Oro Valley house. New access to my master closet, new solid wood doors, barn door to master bath etc. Robert did the work and I could not be more pleased. He showed up on time, worked diligently throughout the say, suggested more improvements as the work progressed that were great, finished on time and cleaned up after himself each day. If you want a great job, call these guys. They are the best. read more

Had someone come out to my house yesterday. Being from the East coast I'm used to not so nice individuals. I have only had positive encounters since I moved out here a year ago, until yesterday. Would never recommend this company to anyone. Rude at explaining why they couldn't help me, 15 minutes or less later 51 dollars. read more

This review is on customer service- Herb, you are failing the consumer I recently spoke to HERB on the phone. My family has been customers of american handymen- given them of our hard earned money to do a good job. They did small jobs to big ones that we have been pleased with thus far. But what I'm NOT pleased with is that they cannot provide the SIMPLEST request--- a RECEIPT. I explained to HERB that my 89 year old father's cooler was "fixed" a month ago by one of his technicians. Unfortunately, it stopped working today. I called Herb to try and get someone out there to fix the cooler again, to which he explained that coolers are not covered under warranty and he doesn't have technicians around to fix it until monday. I said fine, how much would it cost to have it "repaired" again? He said "I don't know". When I asked if he could look it up on the invoice, he said he doesn't have that for us. RED FLAG. Money is not an issue with us we will pay THOUSANDS to make sure that our parents are comfortable, it's a matter of principal. Meanwhile, an 89 year old man has to sit in his 104 degree house for a week until he can get someone over to fix a problem that should've been fixed permanently the first time. Now it has become a matter of principal. Here's the principal- when I asked HERB for a copy of the receipt for all the repairs that we have had done to the house for the last year, he said that he cannot provide one and that had we requested one, he would've given us them that day, but now that time has passed, he can't seem to give us one. As a CONSUMER, we want records of all the repairs that we have had done for our parent's house, because we live out of state and an 89 year old man won't be able to keep track of all those records. He says that they are all "filed away in storage". When I asked if he can retrieve them from storage, he haughtily replied "no no no, I'm NOT doing that". RED FLAG. What type of business does not have a record of the work provided readily available? Every company that I've done business with, have records of EACH and EVERY transaction and service provided to clients and customers so that when someone wants a record in the future, the company can easily provide them with one. So, it is natural that I uphold every business to the same standards. It protects the business owner and the customer from any snags that they might run into. So please, HERB, if you are reading this, please take the time to go to your storage unit, and find the records of our repairs so that we can keep track of our 89 year old father's repairs. Let's put egos aside so that we can solve the problem. We are expecting them as soon as possible so that we may keep them for our records. We look forward to amicably resolving this issue so that your technician may come BACK and fix the cooler again, I'm not the handyman, you all are. So PLEASE make this easy on us and find the records, and in the meantime, let's fix the cooler. Thank you. read more

American Handyman works by the hour ($51). Therefore you don't know how much a job is going to cost until they are into it. After a while working, the handyman said, "This is not going to be a quick job." Okay, too bad but now that you've started, just do it. Three days later it was done--over $1000 to install a pre-hung door. Granted there had to be modifications done and he did know what he was doing and did accomplish the task. The first day he did say he needed shims to install the door and would have to go get them. Since I don't get paid $51 an hour, I went and got them. Not good planning on his part. The reason for the low rating is not the hourly system but the dishonest tabulation of the hours. As mentioned by someone, they do charge for driving time (at least to the job). We did not know that but okay. The total number of hours did not look right so we questioned it. We had written down his hours. After some back and forth, he said, "Maybe I made a mistake" and he changed the bill. We ended up feeling that we were dealing with someone less than honest and would not hire them again. If you do, keep track of the time! read more

Robert was amazing! He was on time, very thorough and honest. Robert repaired my dining table by taking it apart, finding the problem, repairing the problem, reassembling it and making sure it was done correctly. If there were any things that were not perfectly correct, he made sure they were solved before leaving. It is hard to find reliable service for a fair price but American Handyman is definitely a diamond in the rough! I highly recommend you try them before any one else, especially if you want something done right. read more

We will never make a home improvement decision without Bill Gundlach of American Handyman Services. Bill really knows his stuff. He is multi talented and very experienced, having worked in the trades since he was a teenager. Bill is especially knowledgeable about electrical issues and in the course of replacing our kitchen, he exposed a serious fire hazard which was eminent. Also, Bill brought together the plumbing, which had been hidden for years and was also on the verge of a serious disaster. Heating, cooling, water heater, roof coating, wood replacement-- all had his involvement. Bill also replaced our entire master bath, from floor to ceiling with new tile, sink, toilet, plumbing and wiring after removal of three tons of concrete from just the shower! (Apparently, a previous owner just kept adding concrete when he would experience a leak.) Our kitchen renovation really benefitted from his expertise when Bill skillfully blended the tile we chose with the existing tile by using a beautiful mosaic border. This saved us having to replace all the tile throughout most of the house. He also created a really sharp backsplash using subway tiles enhanced by a mosaic. We appreciate his friendly, professional demeanor and are pleased with his impressive skill set. read more

Short version: Poor customer service, shoddy work, no attention to detail. Your money is better spent elsewhere. Long version: We hired American Handyman to do a replace the weathered wood on a metal support structure and spray paint the metal black at a rental property that we have and manage ourselves remotely. This repair was meant to be a stop gap repair until we could do a full gate replacement. My initial request was for him to give me a call when he was actually at the property looking at the gate so we could discuss a plan. He was confused about why I would want to do so. When I explained that it was to develop a plan and a price, he said that I could just tell him now. I really wish I had gone with my gut and tried to find someone else, but I was under pressure to by the HOA to get repairs made, so I went ahead and gave this company the job. After arranging a good time for my tenant to have the work done, I called American Handyman to confirm. He then told me that I had the date wrong, and blamed me for getting it mixed up. I'm pretty sure I was remembering correctly, because I immediately put the date in my calendar, but regardless of who got mixed up, it was unprofessional to accuse me of the issue. After sorting out the date/time issue, he then mentioned sending 'his guy' to do the job. Up until this point, he never said someone other than himself would be doing the job. On the scheduled day, 'his guy' shows up for 5 minutes and then leaves for the better part of two hours. When work actually gets underway, my tenant calls me saying that the gate boards are crooked and are bigger than the boards that were on there originally. I had her send me a photo of the work, and it seems like no attempt was made to make the top of the gate even. Since this was mid-job I decided to let it go and wait until the job was finished to pass a final judgement. The job was finished. The boards were still crooked, it was spray painted white (not black as requested) and it wasn't even a complete paint job. Spots were missing everywhere, not to mention it seems like no effort was made to do a clean paint job. There was paint everywhere. At this point we decided to wait and see what we were charged for the job since this was temporary. A few days later we received a nearly $300 bill for it. Since we plan to replace the whole gate soon anyway, we debated whether or not to take the poor job to its owner and ask for some sort of recompense. We decided since the job was temporary that it wasnt worth our time and hassle to fight with the company. Boy were we wrong. The gate has been falling apart. Screws breaking off and boards falling down. The guy used the wrong screws. He used the wrong size of boards. It's a mess. Our tenant has been kind enough to jury-rig things for us until we are able to come and assess the damages and replace the gate. $300 wasted. read more

I had a door sweep issue. The service person told me what might fix it. He went to the store an bought a few parts which did not fix the problem. 3 hours of service time and $150 and the issue was no better than when the handyman arrived. The service man was very pleasant but when he said certain parts might be able to fix it and the next day I went to Lowe's and Home Depot and found the parts, I was disturbed because he supposedly had gone to one of those stores and did not bring back any parts that could fix the door sweep but I was charged for $22.80 for parts and about an hour of time while he shopped. read more

*Short Version* American Handyman saved me quite a bit of $$$ converting my garage into a Playroom (with Home Theater). The work was completed quickly, professionally, and well under my budget. *Long Version* My wife and I live in a modest sized home, and with the addition of some little ones, we decided to convert our garage into a playroom to add some extra space. I also managed to convince my wife that the kids would really enjoy watching their Disney movies on a 1080p projector, displayed on a 200 inch screen. I'm pretty tech savvy but I knew I'd need help with building a projector screen and cooling the garage. I had some ideas on how I could accomplish this, which I discussed with American Handyman. He worked up an estimate based on my ideas but also one based on a few suggested changes that would drastically reduce my cost. First, the handyman recommended mounting the projector screen fabric directly to the wall and then finishing the edges with black trim instead mounting a custom pre-built screen to the ceiling. Second, I was considering cooling the garage with a mini-split A/C or running additional duct work from my central unit. I had previously been cooling my garage with a indoor standing unit and running the exhaust out the window. The unit cooled the room well but it looked bad from the outside and I was worried about how easy it would be for an intruder to get in. However, the handyman's suggestion to cut intake and exhaust ports in the wall addressed both of my concerns at a fraction of the cost! My kids absolutely love the Playroom and the money American Handyman saved me made it possible to upgrade the hardware for the Home Theater. read more

The guy got here at 7AM. Went to get materials and did not actually start the job until 11:15. So for 24 pulls and 11 knobs with the coupon the bill was $272.21. That is for what should have taken two hours. Did not have the proper tools, and was not motivated to get the job done in an efficient manner. I have more work but will not be using this company. read more

Arrived on time, explained what I needed done , very cheerful (wife says terrific looking) young man called Nathan started work. Replaced all (8 smoke alarms, replaced light bulbs in ceiling, fixed garage outside lights. Did a couple of other jobs and left to go home to his wife and 6 year old..ask for Nathan ..he's terrific and the price was fair. read more

I had a quick AC window fitting job done by American Handyman. Mike was prompt, professional and courteous. He did a great job and I will definitely use their services again. Thank you!! read more

Unfortunately, not a good experience. When making the appointment, I was not informed that the first meeting would be to assess the work that needed to be done, even though I explained my needs over the phone. Chris, the representative who arrived at my home, was pleasant and professional, but through no fault of his own, was not prepared and let me know that he needed to go to the store to try and find the materials needed. This would be an additional hourly charge of $51. I called Herb, who makes the appointments and to whom I spoke with regarding my needs, and my experience quickly went from disappointing to negative. He was abrupt and coarse in his communication with me as I tried to explain that I could have easily purchased the materials beforehand and been prepared when the representative arrived at my home. I tried to explain to him that it would have been helpful when I called to schedule the appointment if he would have explained the process. Herb's customer service skills need an overhaul and that's putting it nicely. I did not proceed with the service. read more