Less than three weeks ago, our family made a firm decision to switch out of our archaic and outdated alarm system company and transition into a new era. It was a nightmare finding the right company at the beginning but we are extremely glad and fortunate to have found American Home Alarms. In particular, we would really like to highlight Chris Baez and his 5-star impeccable service. All of the existing reviews on Yelp are pinpoint accurate about Chris: attentive to detail, patient and knowledgeable, lays out all the options available step by step, and follows through on everything. For our home in particular, we initially didn't have a hot wired doorbell that is required for the Ring. Not only did he return promptly and as promised after we installed the doorbell, but he will be returning a third time this upcoming week to help us resolve one last issue. We are utterly, completely satisfied with Chris and American Home Alarms. If you are in need of a reliable and responsible alarm systems provider who will put you at complete ease, look no further as they are your one-stop shop. Ask for Chris! read more

We love ADT. We had it in our previous home and decided to get installed again in our new home. Chris Baez was our installer and he was great. He called about 20 minutes before he was due to arrive. When he arrived, he was courteous, professional and knowledgeable. He did the install with no issues and he was on his way. He made sure to give me a brief overview of our new system before he left and allowed me to video him while he explained how to use the system. Hope you are lucky enough to have Chris as your installer. read more

Bill Tran was patient over the phone in explaining the various plans and features for a first timer in securities system like me and was quick to respond to my questions by email. Chris Baez was on time at the day of installation. He was polite, explained thoroughly what he would be performing and demonstrated how the system worked. I'm very satisfied with the overall process and service received, will definitely recommend friends on it. read more

Have worked with some sketchy alarm dealers in the past and this company was very different (in a good way) from others. First, calling to get system setup was more of a "what are you looking for?" type of approach, instead of "you need to upgrade to this or the whole thing is pointless" The installer, David, was professional, on time, and knowledgeable. He took his time to ensure the system and alarms were secure and explained how everything worked. Very impressed with the way this company handles their customers. read more

They hooked up 2 of my houses and referred 4 more to hook up their alarms, super fast and reliable service, didnt have to break any walls its fantastic! read more

Chris Baez did a wonderful job on our home, definitely would recommend this business to anybody I know! After calling ADT directly and dealing with other authorized dealers, American home alarms was better in price and customer service. (other guys tried to charge me an arm and a LEG!!) read more

Best Home Alarm System company out there today. Fast and friendly installers and best customer service when we had a sensor issue. Referred our family and friends and they are also very happy with the set up and service. We got the Pulse system and its awesome when turning alarm on and off and checking cameras when needed. We went through www.GotHomeAlarms.com American Home Alarms is by far the best in the West! read more

So far, very good. Alex, our installer, was very helpful and knowledgable. He explained the specifics of each item and help us configure the motion sensors and window/door sensors specifically for our house. Can't give five stars yet, since we haven't needed to follow up for customer support. Will update then. read more

Thank you, American Home Alarm Chris. You are here on time, and explain to me how ADT system works. He is a Very friendly and knowledgeable guy, and install the equipment quickly. Now I can feel safe while I am away for work. Thanks again. read more

Just wanted to take a moment and say what a great job our installer did. His name was Chris Baez, he was professional and responsive, answering my questions, and was quick and efficient. Really good work. Will definately refer friends. read more

Ken Lee, our installer, did a wonderful job and showed up on time for the installation and set up of the alarm system, spent time showing how to operate the system. The set up was pretty seamless. I'd recommend AHA to anyone seeking added protection in their home/business. read more

I called American Home Alarms for information on a security system for my home. I decided to schedule an appointment for installation the next day. Chris Baez was our technician that did the installation, he was very nice, professional, and provided all the information we needed to operate the system. Chris showed up on time, did a walk around the house to see what we would need to protect the whole house. He did not try to sell us any expensive products, just very professional. Installation was fast with no issues. A great experience, would recommend, thank you Chris Baez. read more

They did a great job at my house. Love the cool app for my android now that I can see my dog when im on vacation. I use the alarm system as part of my daily routine. My wife was the one who set the whole alarm up. When we first got it and rarely used it, I thought it was a waste of money. I started using it and now cant live without it. read more

We looked at several different options for a new security system and decided to go with American Home Alarms, we made a good choice. Everything from my first call to Linda who explained different options and answered my many questions to the tech who came and completed the installation. They arrived when they said they would and had all the parts/equipment required to complete the installation. You don't see this type of service and quality much anymore and we made a very wise choice to go with them. Thank You! read more

Just had American Home install the ADT Pulse system with video. Just want to say, the tech - Chris Baez, did a great job. He was very detailed in covering all aspects of the system, as well as asking us where we wanted the cameras, and politely suggesting where he thinks coverage would be best. All around great job. read more

We got a install about a month ago the installer was here when he said he was going to be here. Very helpful knowledgeable! You only get 3 stars because the installer really pushed the ring doorbell on us not informing me that after 30 days I have to pay for the cloud storage. Can I trade that POS in for a camera I hate the ring doorbell every 10 minutes I am getting notifications. read more

Had an excellent experience with American Home Alarms who installed a new security system in our new home in Glendora. Chris Baez did the installation and he was professional, courteous, and did an amazing job! Very neat and clean. Tailored system to meet our needs. He explained and taught us how to use this simple system. We are very pleased and would recommend this company and technician to family and friends. read more

Great customer service. Amazing people that they have working there. I really like how easy it is to contact them if I have any questions. I am very pleased with my alarm after they sent some one to install it. read more

From the initial phone call to even following up the week after instillation they were great. The technician Chris Baez was on time and very helpful. He thoroughly explained everything and called back a week later to check on everything. We decided to make some changes and needed an adjustment to our system and he was very helpful in scheduling another visit. read more

Chris Baez is great! Professional and timely. Thank you for your service during these trying times. You can't be over proactive when it comes to you and your loved ones security and your hard earned belongings. Don't wait until it's already happened. Bad people exist and they're watching. Don't trust anyone. Security cameras a must too! Thanks ADT for giving me some peace of mind. read more

I was very satisfied with the job they did. The technician chris was very polite and he did a good job of explaining everything. I would definitely recommend them. Also on the plus side I was glad he took off his shoes before entering the house. read more

Our technician,Chris baez, was outstanding! Always on time and gets the job done with you feeling comfortable. Thanks Chris and keep up the great work! read more

Chris, The technician that came out to install our system was super nice, he was quick, he explained everything (even though I forgot half of it immediately after) and offered assistance if we needed any help once we were gone. I've heard horror stories about alarm installations, so I would absolutely recommend AHA Alhambra. read more

Professional service. Arrived on time. Chris was very knowledgeable. We'd recommend them for your needs.

I would like to thank American Home Alarms for their professional, knowledgeable and great customer service. The technician that came out to install our system was very professional, quick and explained everything and assured that I understood before he left. He was very friendly, which made me feel very comfortable during the whole process. I later called the office with a question and the representative was very nice and professional. I would definitely recommend American Home Alarms to anyone who is looking for a fast, professional and reliable company, they get a 5 star rating in my book. read more

This review has been a long time coming, so I'm happy to finally give praise to American Home Alarms for outstanding customer service from start to finish! We moved in to our new house last year and Ive been talking to my wife about getting a security system put in...Ive never had one before, but with kids and the wife at home you can never be too safe. I knew at the time it was the right thing to do. I'm sooo glad I did! (while on a cruise this year the alarms went off, the police were alerted by the alarm monitoring service. and caught 2 kids in the act of vandalizing my house) I remember seeing ads in the Valpak from time to time advertising a free system so I decided to check into it. After looking through Valpak I came across American Home Alarms and found the ad offering a free alarm system with free cameras, window sensors and other stuff like remote controls for the key chain. (I still have one I use daily on my key chain now) Called the number on the ad and was instantly impressed with their customer service and scheduling. Not to mention I think the total cost to get it set up was under $100!! I could only take off work at certain times and so the window was very small when trying to set the appointment. Not a Problem for these guys....the appt was set on my time and they also mentioned that if anything comes up, I could call in and they would make sure I was rescheduled within days as to not prolong the installation. Installation day came and the Technician that came out was very professional and skilled at his job. He answered every question I had and was very polite to even answer the 50 questions my 4 year old had as well! ha He wasn't pushy in trying to sell me upgrades like other Alarm Co. Ive read about, he simply explained the benefits of the upgrades they offered and let me decide if it was best for my family. I received the newest equipment out, so I instantly knew that this was the right company to call. Like other reviews for this company, our tech left his phone number in case of any problems. None to date! Long story short, American Home Alarms exceeding my expectations with installation and service! Since then, Ive gotten my neighbor and a friend set up with these guys and they've had the same great experience Ive had. I highly recommended this company for your security....You wont be disappointed! read more

Chris was great, he got everything set up quickly and painlessly for my new place. After it was done, he took time to walk me through the system and show me all the ins and outs. I really appreciated his customer service and his explanation of everything. Would recommend to anyone looking for a security system! read more

The technician Chris came in and did the install on our new system. He was friendly and informative. He did great work on the system and took the time to answer any questions we had. I even called to ask a couple questions a couple days later and he was happy to help. Awesome work. read more

Very good service and technicians. Steve and Chris were really knowledgeable, friendly, and professional. They helped me hooked up legacy sensors I had in the house. Cleaned up after drilling, etc. Highly recommend. read more

Great deal I got from them!!!!! They are very professional and are willing to explain to my parents. (It was my parents home that got the system). Vu our technician came and was prompt and professional. Oh and keep the dust down to a minimum (my mom gets a little nutty when it comes to a clean home). Also maximized the location of the sensors due to the dogs in the house. I would recommend this company for their alarm needs. read more

The technician, Chris Baez, who set up our alarm was on time, courteous, and got the job done. When we had a little glitch with the alarm a month later because it was an existing system that ADT took over, Chris was back again and fixed it in no time at all. The price could not be beat and so far we are very happy with the service. We also checked out other companies such as San Marino Security and Post and ended up going with AHA. Also, the sales person Linda Huynh out of Arcadia, Ca was also very helpful and always answered her email or calls. We liked that we had a direct number for her and that she was always great at answering our questions and getting us the best deal on our system. read more

Chris was great. Quickly set up my house and thoroughly walked us through the system. I strongly recommend Chris to set up your home.

Chris Baez is awesome, he was right on time for the appointment, explained to me very thoroughly of every single detail, extremely satisfied with his customer service, I will recommend him to anyone that needs ADT service!!! read more

Got alarm for my shop. Excellent customer service I would recommend for all friend and family thanks

I left a review of Our Technician, Chris, and our Salesperson, Shanna in the Arcadia service area, oops! It goes like this: Chris and Shanna were fantastic from start to finish, no pressure, very informative and quite creative with our specific needs vs our limited budget. They figured out a solution which fit our situation perfectly! read more

I recently had my alarm installed, my technician Chris Baez was very helpful on time and pleasant I will be referring him to all my friends thank you Chris Baez you did a great job read more

Very happy with the service provided by Chris Baez, both at the initial install and when an adjustment was required. Thank you, Chris!

Chris Baez did an amazing job setting up the system in my home. Explained how to use very easy and quickly. This man needs a raise

Revision to my earlier review on 1/15. Installer Chris Baez did not fill out the paperwork for the $100- Visa gift card promotion that was advertised, hence I never received the gift card. I have called their main office and have previously written letters, but since the installer overlooked this, it's too bad for me according to their main office. I even called Chris the installer directly, and he just gave me their main office number to call. In other words, the run around. This was after he asked me to write him a good review on yelp, which I did. They shouldn't advertise a $100- gift card promotion and not follow through. read more

The company is good, explained everything in detsils. They sent me a great tech Chris, he is very professional and went over the features and our questions in great details. Definitely recommend them! read more