Being a client with ERS for our home as well as two of our businesses for over 10 years and they've always had great service from installation to troubleshooting my phone monitoring app to a simple request for battery replacement. However, today's stellar review is specifically for a receptionist named William who so politely and efficiently addressed my issue over phone. If only all of life's problems could be this easily solved! Keep up the great work ERS! read more

Jenny is so rude and unprofessional. She was condescending, unwilling to help, constantly talking over me, and angered easily. I sincerely hope ERS improve their customer service. read more

ERS changed our alarm phone lines to cellular, while not telling us that the phone line is connected to the elevator emergency phone call. After the elevator yearly checking, we are noticed about it. We asked them how to resume the elevator phone line, but they said it is none of their business. They only care about the fire alarm, they don't care the phone in the elevator at all. I asked about the suggestion, the customer service named Jenny said just call the telephone company for a new line. ERS changed the phone line system and made it unsafe, and they left it be, not professional at all. No responsibal. read more

Jenny has the worst customer service! I requested an appointment for Wednesday morning on Monday and she said that I could not schedule 2 days ahead of time. She said that she would call back on Tuesday to schedule the appointment and she did NOT call back. I had to call them on Tuesday and she basically admitted to not scheduling an appointment even though I asked for one. She said there was now no more appointments for Wednesday morning despite forcing me to call back on Tuesday. She was not apologetic and very argumentative. She later just passed the phone to someone else after she was done talking over me. Unlike Jenny, they were able to schedule me 2 days ahead of time for Thursday morning on Tuesday. I don't know why Jenny lied and wasted my time Jenny made me want to cancel my alarm system and change to a different company despite being with the company for a decade. She does not care about wasting your time and yells and talks over you while you're talking on the phone. I am not the first person upset with jenny based on the other reviews read more

I've been with ERS for over three years now at a commercial location. Initially, we had a different company come out and they wanted nearly $2000 just to get a set up and it really didn't sit well with me. I found the ERS sticker on the door of the warehouse so I gave them a call. Kenny, our sales rep, came out to service us at only a fraction of the cost. The monthly fee is totally reasonable and service is stellar. Unfortunately, we had three break-ins at that location and the alarm did its job. The police came and we can't really ask for more. We recently moved to a new warehouse and ERS was really good about getting us set up at the new location. We were lacking a lot of key pieces for security, including motion sensors and quality contacts on all the doors, and Kenny again came through for us. I highly recommend this company for reasonable price and excellent service. They are really great for us at commercial locations and I would assume that it's pretty much the same for residential. read more

The ERS Security full service was great, it was fast and easy!! My family and my business also have this alarm system I recommend it!! I also recommend asking for Kenny Lee. He is our service person and he is fantastic! He is great at planning and he is very assertive. read more

I have been a customer for about 10 years and I still think the customer service is not that great when asking a simple request like which sensor is going out on my control panel. when knowing my previous panel on the keypad was able to see which one battery might go out, you would think the new one alarm keypad would have about the same feature. but the reps keeps on dodging the question and keep on rerouting me to another customer rep this happened to me 3 calls in a row in the same call tried 2 different languages to find a solution and nothing it was basically hey either call a technician for a fee or figure out yourself. I trustfully don't think that is the solution to solve an issue when you hear a customer ask a question and say previously on there previous control panel they had to ability to do this to it and the new can't which I my side that does not make any sense some feature should be carried over as improvement if there not any improvement what is the pt of changing out my alarm system out in the first place when your previous tech told me to change it out. read more

Do not use this company, my wife cancelled her service 2 years ago because they could not offer new technology. This company continues to send bills after numerous calls. On the last call they hung up on her and sent her another bill which is not valid read more

Giving a shoutout to Kenny. He was extremely professional and efficient. First, he did a walkthrough of our house and provided detailed info about the installation process. Then, during the actual installation, he guided us through the process, taught us how to use the alarm system, and made sure we were comfortable with it. + he was very transparent about the price and service. Overall, very satisfied. Would highly recommend. (ERS caters to English and Chinese speakers so that's a bonus) read more

We been with ERS for many years maybe more than 15- however they fail alot of things BIG TIME that put our office security in danger, FIRST our alarm system was down and there is never a notice or any signal they will receive, we than realize after few month we never have alarm and never got any refund for the money we paid, after when we finally decide to switch to ADT my goodness they told us many of the motion sensor is broken and no one notify us to repair, in the past 15 year they never upgrade our system either, after switching we realize we been living in a stone age security system with ERS , ADT have so many newest technology and cost the same as their 1990 SYSTEM that you don't even get any service. We are still using their fire alarm service but we are very concern if they are really working. they never come check or anything, you prob will never hear from them read more

Agreed with Sonya L. & Jjlove C. Been with ERS for over 20 Plus years. I have never had issue with customer service. Jenny is the rudest customer service ever! Because of her rudest, unprofessional attitude I'm planning to cancel my service. All these times, ERS has not detected my alarm, they did not have any signal from my location, that's why I didn't get calls from ERS regarding my "faulted" zone issue, until I called them, I was unable to turn on my alarm due to alarm keep beeping from the faulted sensor window! Wasted money when I'm thinking I'm being protected for paying an alarm company, when my alarm is NOT in service! Sensors are going crazy, one after another. I just had the serviced less than a week, now I'm having another faulted zone issue. Per attitude Jenny, they are going to charge each time for service, plus parts if needed. Because is different "zone" issue! read more

After contacting them, staff name Kenny responded me very fast and worked everything out for me very smoothly! These guys are very professional! I just hope that there won't be any situation to have the alarm go off! read more

Had issues with the sensors because I had my front door refinished. Jenny walked me thru the whole process. She was very professional and showed great patience with me. I wish all service providers has an excellent employee like Jenny. I've been a customer of since 2016. read more

I wish I can give zero star. First, when we decide to cancel this service, they said the paid off fee is 59 but, later they charged me 89. Ok, I paid. Second, they said they need their equipments back, we said sure, come. When they arrive they start take everything. Including we previously own, we stop the technician. He called the office we discussed. They said they need their ALL equipments back. We said we need to discuss with our landlord first, come back tomorrow. Then the officer name ALICE start threaten us. They said they will put our information on some kind website to ruin us. We called the landlord he said, he wants the office to call him. Then this Alice said we DON'T call anyone. Let the landlord call the office. Then she start transferring the call. Finally, we agree to a solution. They take the parts away. NO signature ANYWHERE. So I ask for a picture prove. And the technician wrote "# There Stupid! ! ! ! !" on the Invoice. THIS IS HOW THEY DO BUSINESS. I AM SHOCKED. CALLING PEOPLE STUPID. CHARGE PEOPLE WHATEVER THEY WANT. INTIMIDATING PEOPLE IN ORDER TO FUFILL THEIR INTENTION. THEY CAN NOT WAIT 12 HOURS TO RESCHEDULE. read more

Consultant Kenny and technician George helped installed the ERS home alarm system for my parents today. I was not involved in the entire process but on the installation day Kenny and George were very knowledgeable and endured my parents 100 questions with patience and explained everything to the T! From how to operate the control pad to going over each line item on the invoice. Very impressed with the service so far and this certainly give my parents a peace of mind knowing their home is well protected. read more

My friend recommended this alarm company 4 years ago. I switched over to ERS without doubt because I trust my friend completely. Now I have been with ERS over 4 years, they never let me down. Their customer services are fast responding , professional and patient. My alarm was triggered last month, they gave me a call immediately, found my room decoration triggered the alarm. Their technician are awesome, they put shoe cover on before get into house and solve the issue very quick and nice. For those people who complain about cancel policy, I suggest call the office and ask detail. As I know, ERS has 30days notice and need fill out a cancel request. If still under initial term must fulfill agreement. Those policy are understandable. All these make me highly recommend ERS to my friends too. read more

We have ADT before but decided to switch to ERS, we are happy about the device control and Kenny did really a good job to explain all the detail and walk thru with us the system and get all our question answered. Happy for service read more

This is not ROI company. It's the same price as ADT before you sign up the contract, ensure they will ask all the equipment back; otherwise, they will charge you huge money. Who will recall the end contract equipment? read more

Owner Mr. David super nice. Technician Tom is very knowledgeable with 21 years of service at ERS and indeed an industry veteran, superb service. My business has been using their service for over 20 years now. read more

ERS provided security for my house for two years until I recently sold. I was happy with the service, and dealing with Jonny, Jenny and others. I never had any operating problems with the system and found them price competitive. I had many dealings with Jenny, and while many have commented that they find her rude, I found her to be professional and competent, albeit reserved. I think there may be a cultural difference here, she may not be as outgoing or bubbly bubbly, but I enjoyed working with her and she was responsive to any issues I had. Give the lady a break, people! Does she solve your problem and get the job done? She did for me, and that's how I judge her. I chose this company because many on my block had them, and mainly, because of their "Armed Response" sign. This is a deterrent for criminals, and I never had any break-in attempts. If you can get beyond personalities, I think you will be satisfied with this company as I was. read more

I hate hate hate dealing with their customer service, in particular, Jenny. She is rude, condescending, unhelpful, and just downright not pleasant. I will most likely cancel my service with them. read more

Late update on my review. The executive staff Jason Chen since reached out to us. Jason Chen assigned our account to himself and gave us his personal cell phone number for us to contact him. Recent rain initiated a different issue with our alarm system. On Thursday,the panel and land line was unable to stay connected causing the panel to "beep" whenever the connection was broken. Again we reached out to the 800 number staff and got the same response " there's nothing they can do until the next day. We called the office the next day and was promised a call back but they never did. The beeping noise returned in the middle of the night and the nightmare beeping continued My husband messaged Jason. To our surprise Jason called us back while he was in Europe with his family Jason showed us how to shut down the alarm until a technician can come to our house and we received a call from ERS office to confirm the appointment the following day My husband and I would like to acknowledge Jason Chen for keeping his words and provided us with his service even when he was away However, I still hope that ERS will have trained staff to assist customers during after hours read more

Based on the interactions I have had with ERS, I can say that they were polite and considerate. I usually come by to drop over my payment and they were more than happy to take it and write me a bill of receipt on the spot. So far I have yet to encounter any issues with them and look forward to their continued service for me. read more

ERS Security Alarm Systems - Security Systems Near Me - El Monte, California

NOT even deserve one star!!!! Get away from this Highway Robbery company, they charged me $1600 for installation fee and the equipment is NOT even yours! 4 years later with paying $36 each month, they charged ridiculously every single time if you need their service...I am just done with them, happy switching to Frontline! Today called them to cancel the service. A cold voice rep. kept on informing their company policy: 90 days advance notice, need to send technician to take out the equipment, and sending a tech will cost you another $150!!!! What kind of company this is? I was stupid enough to stick with this company for more than 15 years...I am so glad now I can get them off from my back for ripping me off!!! read more

We just had our alarm system installed in our new house. The consultant was very professional and the service was fast. They worked with our schedule so we could have our interior painted before the full equipment installation. The installers were awesome. They even helped w/ cable pre-wiring that Internet installer wasn't willing to do. Very satisfied. Excellent service!! read more

ERS Security Alarm Systems - ERS Main Office - Security Systems Near Me - El Monte, California

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Bad service! Bad attitude! I been with them for 3 years, when I change alarm company to att digital life, ERS insist to take their equipment, even the sign in front of door! read more

Just to give a quick review about my experience with Kenny from ERS. I rarely give out review on anything but this time I have to say ERS did a great job on our security system. Their service rep Kenny is really professional and understand their product very well, answer all our questions promptly and sooth our concerns. Kenny met us even after his office hours due to my tight working schedule. Their price is pretty competitive in compare to other company like ADT that we were also thinking before but finally we chose ERS due to their service and their best offers as well. The two technicians who came to our place to install the system also nice and professional. They finished up all the installation and testing quick and nice and did the clean up before they left. Overall we are very satisfied with their services and hope they can keep that up. read more

We just had the ERS service in place for a month and we are using the mobile app to control the alarm every day. So far, we are satisfied with what we have and the system made us feel secured. One thing that I have to mention is we are also very pleased with our sales rep Kenny and the customer service rep Jenny. They both provided us with professional assistance in promptly and friendly manner, which made me not to feel embarrass to ask any questions as a new user :) read more

I have been a Protection One customer for over 20 years. I expanded my business, adding a second location, and asks them to quote, reminding them I had three locations on Protection One and to be mindful about pricing on the fourth. It took weeks with constant calls to get a quote that was inflated on install as well as monthly monitoring. The worst part was the weeks we ran with no alarm. Called ERS and their response was almost instant. Big shout out to Kenny. He's AMAZING and took care of all the details including my phone app which still monitors both ERS and one of my homes which is under contract with Protection One. ERS was faster, gave better service, and was way cheaper. There are times when I am SO happy to write a review. This is one of them. read more

Thank you Kenny for being very patient in explaining the details of how the system works. I'd definitely recommend ERS to my friends and families. read more

Worst service ever alarm battery broke down took 2 weeks for a technician to replace it He came made thing worst now the system is nonoperable so now I am taking day off from work trying to see if they can come and still no appointment available for week while the safety of my family is at risk read more

I would like to say thank you to Kenny and his team for providing us with great service and peace of mind. I have made the best decision by going with ERS for alarm services. I've been in the neighborhood for more than 15 years and was with a local alarm company E&E. I was not happy with the service I was receiving but couldn't get out of the contract, because the company kept auto- renewing my with them without my consent. I fought and fought to get out of it, poor communications. But finally timed it and finally no longer with them. I reached out to ERS, I was assigned to Kenny and he was a pleasure to work with. Honest, straightforward, helpful, communicative and pleasant. Kenny and his teammate was able to schedule an installation that same week, he arrived with the installer to ensure the quality of work and explanation of the contract. Hooked me up with all new equipment. I did sign up for 2 years and I know we will be in contact for more years to come. Thanks, Kenny, for your dedication and excellent customer service!!! I will be referring more clients to you. read more

Recently installed ERS for alarm in the house, as it's the same alarm company my workplace is using. Initial contact by an agent named Kenny is very friendly and provided my options quickly with a quote. Compared with other alarm companies they have bilingual speaking agents and also a cheaper price, so finally decided to go with them. The actually installation was professional and quick with Kenny came back another day to explain the system to me in detail. I'm very happy with their service and and discounts they offered, I'm glad that i made the right choice. read more

This place does NOT deserve one single star; although I'm required to give at least a star to write a review. Needed to address an issue to its management, I requested to talk with the manager, no manager is available. Then I asked for the supervisor, no supervisor is available. Then I asked for the owner, the owner's just left. They give you cannot-be-any-worst attitude when you are canceling the alarm service with them, and when you need to talk to anyone that can make executive decision, simply NO ONE is available during business hours. I requested them to be responsible to reinstate my drywall to its original condition and liable for all the repair costs if there is any damage to phone line and electrical wires when they remove the equipment , they refused. Never ever go back to them. read more

The sales name Steve is so rude, their system is very very bad, I got service 6 month, the system get down 7 times, and every time they charge me $100, cuz their mistake, and until I want cancel my service, the sales even don't know my name, and he said don't care who I am. Never saw a company doing business like this, I'll over service no matter what takes. read more

ERS Security Alarm Systems - This is my home which the one have their service - Security Systems Near Me - El Monte, California

The company has high quality equipment and friendly service. I am very satisfied.

Great service! I had a tech come out today to service my alarm ,he was nice and got the job done. I am very happy with this company's work!

I highly recommend ERS, I use their security system since moving to my condo 7 years ago, they are pretty good to monitor my home safety, they have awesome customer service, most of the time, pocky helps me, when she is not in the office or busy, other staffs are also very patience and helpful. One thing I also like is they don't force you to purchase products. They provide product choices, they explain in details then you decide your budget and service. Last week, Jose came to my house to help to replace battery, he is so nice and professional, he cleaned and re-organized after his job completed 。I highly recommend ERS to everyone! read more

We called for service last Monday, ERS office responded immediately. Their technician was very professional and patient when we asked questions. They had provided great maintenance service. read more

Poor Customer Service. Don't do business with ERS as they don't followup with their cancellation after speaking to a representative on the phone. Then now they have sent the bill to collections, especially during COVID when businesses are already struggling. read more