Tonight, at around 9:30 PM, I accidentally set off my Night Shield Alarm while stepping outside to grab something from my garage. Within moments, Post Alarm's monitoring center called, and I had the pleasure of speaking with Julie. Julie was incredibly professional, understanding, and friendly. She remained calm, verified my password, made sure everything was okay, and handled the situation with excellent customer service from start to finish. I want to express my sincere gratitude and recognize Julie for doing such an outstanding job. Employees like her make a real difference and are a great reflection of the company. Awesome job, Post Alarm! Keep up the excellent work. read more

The alarm console in my hallway repeatedly beeped every few hours for weeks, and despite calling multiple times, no one could tell me what was causing it. Each time, I was essentially told that nothing was wrong, even though the beeping clearly continued. At one point, I became so frustrated that I called simply to ask how to turn off the beeping. I have two young children in the house, and the noise was disruptive, especially when it would happen during the night. I was told there would be a charge just to show me how to turn off the beeping -- despite the fact that no one could explain why it was happening in the first place. The representative then told me someone would call me back within five minutes to walk me through how to shut it off. No one ever called. The lack of communication and customer service was incredibly frustrating. If your system is going to repeatedly beep for weeks, I expect the company to be able to identify the problem and provide a reasonable solution -- not tell me nothing is wrong and then charge me to stop the noise. read more

I asked for an estimate to install an alarm system including cameras. Angel was very thorough and his experience as a technician came though in the sales call. Installing a full alarm is pricey but it is a fair quote. My kids participated in the decision to go with this family owned business read more

Post Alarm is very good at a few things: billing, raising their rates, and selling customers additional products and services. Unfortunately, in my experience, they are considerably less effective at the thing that actually matters--properly handling an alarm activation. I have been a Post Alarm customer for many years, and I have repeatedly provided clear instructions about what should happen when an alarm is triggered. Yet when an actual activation occurs, those instructions do not seem to be followed in any consistent or logical way. They are also remarkably persistent about calling repeatedly in the middle of the night--even when they have specifically been instructed not to do so--sometimes apparently for no reason other than to "clear" something from their system. Getting call after call after call in the middle of the night without an actual emergency is not security; it is enormously disruptive. What has been most frustrating is the lack of accountability when these problems occur. There seems to be plenty of infrastructure devoted to billing, rate increases, and selling new services, but far less attention paid to making sure the monitoring service itself operates according to the customer's instructions. After many years as a customer, I find this extremely disappointing. A security company should inspire confidence when an alarm goes off. Instead, my experiences with actual alarm activations have too often been confusing, frustrating, and inconsistent with the instructions I have clearly provided. read more

DO NOT USE THIS COMPANY - We hired Post Alarm in Arcadia, Calfironia to install an alarm system which they did and to conduct daily perimeter walks of our property. As part of the daily perimeter checks, we specifically requested that newspapers be picked up and placed at the front door. Glenn sold us the system, and we later dealt directly with Rob regarding ongoing concerns. The last time we raised this issue, Rob gave us his word that it would be resolved. It has not been resolved. We visited the property today and found clear evidence that the agreed-upon services are not being performed. The pictures speak for themselves. This is apparently how this company treats clients when they believe there is little to no oversight. This is a complete breach of trust. We are being billed for services that are simply not being provided. There is no excuse for charging customers while failing to fulfill basic contractual obligations. Extremely disappointing and entirely unacceptable. No one from Post Alarm has returned my call. read more

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Rob came out very fast to do a home survey when I contacted them and were very thorough on what my home needed and addressed all my main concerns. The installation team of Eddie and Todd were very detailed and friendly when it came to do the install. Todd and Eddie looked at it from how they would want it installed at their home and were amazing to work with. I appreciate them being thorough and getting my home setup perfectly. read more

I have been using this company for my alarm system since early 2009. They have always provided excellent & courteous assistance.

Reliable. Caring. Always showing concern for our safety. Quick to resppond to any alarm.

Can't speak highly enough about the stellar customer svc from Post Alarm Systems. Trent Dyer held my hand every step of the way in selecting the optimal configuration for my home; Chris, the Installation Coordinator, jumped thru hoops to accommodate my scheduling needs and cut through red tape; Cruz, the IT specialist, was able to troubleshoot remotely my cameras that weren't operating, and fixed the glitch in seconds; Hector and Saul did an A-1 job on the installation, constantly checking in with me about design decisions that would keep me happy. Bottom line, everyone at Post works like a cohesive team with one common goal in mind - keeping their customers happy. Thank you! read more

Needed service on a beeping control panel at my business but very hard to reach anyone and cannot get timely responses from customer service. very slow and so far unhelpful. So when you have a problem with your system - good luck. read more

The Gold Standard for West Hollywood West After a traumatic burglary involving tech-savvy thieves, I realized standard wireless systems weren't enough. I switched to Post Alarm Systems, and the difference is night and day. * The Wired Advantage: Unlike wireless setups, Post's fully wired system can't be easily jammed. It's robust, reliable, and professional. * Armed Patrol: This is their "secret sauce." Their local armed response is incredibly fast. They know the neighborhood, understand LAPD/Sheriff protocols, and provide a physical presence that national chains simply can't match. We were the first in our neighborhood to switch, and many neighbors have since followed. If you want a local partner that provides actual security--not just a sticker in the window--Post Alarm is the only choice. read more

I had a Great experience today with the help of Cruz. I'm in Colorado with post alarms at my business. We switched Internet services and three cameras didn't take place. Cruz got on the phone with me and helped me walk through everything simple and easy. He knows his system super well and Post alarm is lucky to have him on there side. And make sure to get your alarms from Post alarm systems. These guys are probably the best in the country. Thanks for the great equipment and customer service If I could give six stars, I would give six stars read more

Contacted Mark Kennedy, senior system engineer at Post Alarm. Received an in depth review and demonstration of recommended fire & intrusion equipment. Negotiated an affordable startup package and arranged for a customized installation for the following week. Mark and Armando, Post Alarm technician arrived on the date of installation. Options and placement of equipment was discussed and service was started. Both Mark and Armando were professional and shared a great deal of security experience. The technology Post Alarm Systems makes available for customers to use the protection system is very user friendly, with customizable features and options. I am extremely impressed and overly satisfied with my treatment, interactions, and servicing by Post Alarm Systems. I highly recommend. Respectfully, Albert read more

Post Alarm Systems & Patrol Services - Post Alarm Systems - Security Systems Near Me - Arcadia, California

Cruz, one of Post's service reps, is amazing. He patiently helped me get my cameras and doorbells online, all via phone, saving me the cost of a service call. He is A* read more

Technicians Tim Watts & Cruz arrived today and did amazing work at our Pasadena campus. Rewired our loading dock camera and also helped me with my camera app update. Thank you guys for all your help! read more

Cruz was amazing, very patient, took long time, but made sure everything was working and got back to normal. My problem was very satisfactorily resolved. We were very hsppy with his professional skills and was courteous. read more

All service was performed top notch! The whole experience went very professionally and thoroughly. We were pleased with the Consult and ease of scheduling/follow up regarding the use of Camera's , Alarms and lights. Shout out to Danielle who orchestrated everything and everyone needed to help facilitate all our needs from the window screens/plastic door shields(Glass break) and kick plate for specific doors. Leo and his assistant Alex did a great job with installation. Cruz was also instrumental in setting up automation especially with Nightshield. We are very pleased and excited with our new Security System. I feel as if we are part of a team helping protect my husband and I more so than we ever felt with our other system. read more

I have been with Peninsula security for years and now it has recently transferred to post alarms and with the help of Cruz who is absolutely amazing with in an hour or two he corrected all the problems and got my camera working excellently. Can't recommend him enough! Super polite and helpful! read more

I would like to thank Cruz (in IT/Tech Support at Post Alarm) for handling an issue I encountered with my outdoor security cameras. Cruz knew exactly how to solve the problem and patiently did just that. He actually called ME this morning to take care of the problem because I had missed his call yesterday! He is highly skilled, easy going and works efficiently. I have been with Post Alarm almost 40 years, and I must say they are top-notch in every aspect, and especially so with customer care. I trust their service without exception. I would also like to say thank you to Sal, the sales manager who directed Cruz to help me out. Once again, great work and attention to detail. They do not disappoint. read more

Cruz Castenada helped me fix the video doorbell that had gone offline. He was knowledgeable. courteous and efficient. Thank you, Cruz.

Once again, Cruz in IT has fixed my cameras! I made a report so he kept calling until he finally contacted me and did a simple adjustment so my camera would talk to my phone again which will put us at ease when we are not home! Thanks again Cruz! read more

Cruz & Nancy in service These two always make my day ! Today a camera was not properly working. I was notified on my alarm app and immediately Nancy was able to set me up with the fabulous tech Cruz! He navigated everything over the phone abc it was fixed in 10 yes 10 min on NYE!!!! We love post for all of our home security ! Cameras, alarm, glass break outdoor sirens! Fire alarms carbon alarms ! You name it they take care of it !!! They are the best !!!!!!! Thank you both and Happy New Year ! read more

I had the pleasure of working with Mark, Cruz, Cesar, and Tino of installing equipment at my job. They did a fantastic job and explained things in great detail along the way to me and others as needed. I appreciate all of their help and hard work. I was glad to work with them. Thank you again! read more

We had a power outage over the weekend. Zoey was amazing in helping us get in contact with Cruz... who went above and beyond. He walked me thru all the steps on my end so he could work is magic on his end. We were back and running in less than 10 minutes! Thank you Zoey and Cruz! read more

Having designed and sold hundreds of commercial and residential security systems through my systems integrator career, I was well aware of Post Alarm's reputation, and their affiliation with ALARM.COM (for real time notifications and system management). I hired POST to modify our home's alarm and camera system to be wired only, and thus completely immune to RF jamming (a growing problem in Los Angeles). POST also integrated custom hardware into my system, which was not an easy task but I have found their techs to be the best in the business. I highly recommend them. read more

Post installed a large upgrade to our old system. There were a number of problems after it was completed, one after another. But they kept coming, gradually reducing them until the system was what we all expected. A big shout out to Cruz whose unique problem-solving abilities were able to resolve some complex issues both during the installation and after, quickly and professionally. All of the installation team who came were friendly and worked very hard to make the conversion. read more

We were frustrated with ADT's poor customer service in our home and called Peninsula / Post to evaluate our home security needs. Danielle coordinated everything and was very informative in her review - Leo and Alex were our technicians and they spent the time to get everything wired properly and the system set up how we wanted it. We would strongly recommend using Peninsula / Post for home security needs. read more

Let me get this straight, Post Alarm...the alarm panel is malfunctioning and is no longer working and you advise me someone can't come out to fix it until NEXT WEEK where I don't have a working alarm system for almost a week and then you have the audacity to tell me there will be a charge for the response to see what is wrong next week? Bad business practice. I'd like to bill you for my time and your lack of proper service. read more

Post Alarm Systems & Patrol Services - Security Systems Near Me - Arcadia, California

Our family has been a Post Alarm customer for decades, and the professionalism of their service staff is worth noting. Service field supervisor Patrick Fay did an excellent job explaining how things worked as we went from room to room. He was efficient, organized, and worked meticulously as if it was his own house. He had all the needed tools, and came prepared. I like that they recycle old equipment and parts so it doesn't just end up in a landfill. I learned from him, and would recommend that if you have to request a service call from Post Alarm, that you request Patrick. read more

Leo our installer was a real pro. His work was neat and well done. The whole team has been great to work with. I used them for my business but plan on using them for my home as well. read more

The company I work for uses Post Alarm Systems, and they were able to assist me today with a BIG issue we've been having. Cruz in Tech Support was amazing! He was knowledgeable, efficient, kind and beyond helpful. Eric was also very helpful with updating their system so our bill for the tech support was taken care of. VERY grateful for such great service! Thank you Cruz and Eric! read more

I am writing this review to express my sincere gratitude for the exceptional work and service provided by Bradley Kingma. He didn't just get the job done; he nailed it with precision and care. Super impressed with his dedication to making everything spot-on. The quality of service was top-notch, and Bradley's work went above and beyond what I expected...I would like to have Bradley for any service in the future. Thank you, Bradley for your exemplary service and for going above and beyond. read more

What a wonderful company. Think and Ricardo did a full upgrade on my alarm system and did a great job. They were so efficient, knew what that were doing, and are very knowledgeable. Also, my sales person, Danielle, set up a great program for me, and stayed with me to go over everything until all my questions were answered. You can't go wrong with Post Alarm company for your home. read more

Kuddos to Nancy and Cruz for their quick response in resolving our access door issue. They were patient to walk me thru the process. Thank you! read more

We recently changed our alarm service from ADT which we have had for over 11 years to Post Alarm and we couldn't be happier with the change. Although one hopes to never use their services, today we had a scare when my wife saw and heard someone directly outside of our home on the hillside where there is no access. I was not home and she was alone. Terrified, she ran inside the house and debated calling the police versus Post Patrol. Based on recent history of delays in police response, she made the call to post and within minutes three armed post officers, including Lieutenant Robert Kalestian came to the property. They checked the entire hillside, cleared the threat and re-assured my wife. This was such a pleasant response to know we are under such amazing patrol and quick response time. As a point of reference, we had a robbery next door a while back and they were also monitored by ADT. Their alarm system went off and all ADT did was alert the police, with the response time taking over 40 minutes for police to arrive. More than enough time for the house to be burglarized and escape. If you are in the market and looking for an exceptional patrol service, give Post serious consideration. Thank you Lieutenant Robert for coming to our home and helping secure the area. read more

We have been a customer since 2017. Their service was impeccable! Every time we lost power due to a black out they called us immediately to make sure everything was ok. Every single representative I have spoken to over the years was courteous kind and professional! I would recommend Post Alarm Systems to anyone looking for an alarm system and their prices are very reasonable. Unfortunately we are selling this house because our mother passed away. I give them a 5 star rating read more

Post Alarms does a good job keeping us safe. Cruz in IT is very responsive and helpful. Recently we had two extra cameras installed and Rodel and Carlos did an excellent and professional job. read more

Mark K is kind, efficient and professional. Cruz, technician, is extremely knowledgeable and patient which is a prerequisite for tech support. He worked his magic recently and properly set us up with our surveillance system. read more

Post Alarm is good when you don't have issues. The billing , customer service, tech dept all sound courteous. We have been using Post for over 20 years and we are paying over $130 monthly ! We had low battery message yesterday and a Post tech is scheduled to come on July 3. It is strange cause Post had just changed the battery in May which is less than 2 months ago. We called Post when couldn't arm our office main entry alarm last night . The lady who answered the phone said someone will call me this morning. NO ONE DID. I called in the afternoon requesting a tech to come by but the lady cust service told me we are scheduled on July 3rd and if we want earlier service , it would be emergency service call which will cost over $200 plus parts. She told me they don't have anything earlier unless someone cancelled. Both customer service and tech dept said I can bypass that door to arm the alarm. I do not mind bypass for a day but not for 2 weeks for a main entry door? I start to wonder if Post is short of staff or has too many service issues ? It is disappointing for a security company not being able to take care of technical issues sooner and not prioritizing the the security of their customers. read more

Targeting those who want a full complement of sensors cameras and monitoring. Average $1000 per camera. Scheduled a visit but called at last minute to reschedule. Not a good indicator of customer services. read more