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    American Home Solutions

    4.7 (12 reviews)
    Closed • 7:00 am - 7:00 pm
    Updated 1 month ago

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    UPDATE: Reduced from 2 stars to 1 star based on owner's response which shows the exact reason I wrote a review to warn others of Joseph's work ethic and gaslighting customers. Made several attempts to resolve offline prior to writing a review. Short version: Final product did not turn out as expected due to Joseph's lack of attention to detail. He did not show me a sample of wood stain before staining our whole garage door and the color was not what we gave him. He said WE WOULD HAVE TO PAY MORE $ TO FIX IT. He used a different product from a different company and "color matched" it. I agreed to let him color match but that is not what we got. Took us more than a week to fix this. Long version: Hired AHS to recreate our garage door design. Although the company has only been around since 2020, I picked Joseph because he said he was a carpenter. Pricing was in the middle of the 4 quotes we received. Started off good by replicating the design, not done by Joseph but by two younger guys. I provided a jug of the stain we wanted. Same stain we used on the front door. Joseph must have had additional conversations with his staff or himself because we did not discuss stain color in detail. I definitely did not mention or request to do original door stain. I told him I already had a jug of stain (purchased 3 months prior) when he came for the initial consult and we would eventually like to match it to our side and front door. Joseph said the jug I provided wouldn't be enough so he took it to get color matched which is fine. But that's when it went downhill. He said he would show me the sample before staining the garage. When I went outside to check on the progress I was shocked to see the whole garage door already stained and not in the color I provided. He said he didn't show me the sample to keep the process moving ("so we could keep things moving" per his text - see photo). I was home. Joseph suggested I wait a few days as the color adjusts. I made the mistake of paying in full before waiting for the adjustment. After a few days I still wasn't happy and Joseph said it was too late to adjust the color ("we are beyond that point" per his text - see photo). He said he could sand it down IF WE PAID AGAIN. We decided to fix it ourselves and used the original stain. Color was noticeably different. I sent Joseph a photo and although he acknowledged the color difference he still didn't take accountability for the wrong color. He doubled down on doing proper color matching. Pictures speak for themselves. Not showing the customer the sample before going ahead with the project, having a clearly different result at the end and then offering to fix only if the customer pays again is not taking responsibility. We conditioned the wood and applied 4 coats of stain by hand. We didn't end up with brushstrokes or drippings. They sprayed on the stain. And he said the apparent drip marks and brush strokes were just due to natural wood grain. He offered to fix a few spots but I declined since we needed to change the whole color anyway and I didn't want them to waste their time just to be petty. Another decision Joseph made without running it by us was the thickness of the wood. Before we started I expressed my concern about the woodwork being heavy and he assured me that cedar is considered one of the lightest woods. After completion he told us they had to adjust the springs to accommodate the new HEAVIER door. I expected rebalancing but not to accommodate a heavier door since he said "the weight is pretty much the same" per text - see photo. After completion he mentioned using thicker wood and I thought it was only the plywood base. I didn't notice until later he used 2-3x the thickness of the original for all layers/pieces. Thicker wood for this particular design and purpose is not an advantage due to weight. Hope the springs hold up. They've already had to come back out once to adjust the door because it was starting to rub against the side wall. Also not impressed with the cleanup. There was overspray from the stain left on the driveway and items next to garage that we had to call them back to clean up. And there were at least 20 screws from removing the old door that were scattered around the door and on the driveway. Luckily we picked them up before we got a flat tire.

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    5 months ago

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    4 months ago

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    5 months ago

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    10 months ago

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    2 years ago

    Fast, efficient and knowledgeable in all aspects! I have used them at least 6 times in 2024 a lone!

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    3 years ago

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    Ask the Community - American Home Solutions

    Review Highlights - American Home Solutions

    “Joseph fixed many of our existing electrical problems and installed a new electrical outlet on the upper deck.”

    Mentioned in 10 reviews

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