1. American Horizon Windows and Doors

    1. American Horizon Windows and Doors

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    Baltimore, MD

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    American Horizon Windows and Doors

    5.0 (1 review)
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    9 months ago

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    AES Builder & Home Improvements

    AES Builder & Home Improvements

    2.8
    (12 reviews)

    AES Builder & Home Improvements Inc. was absolutely amazing to work with from start to finish! They…read moreremodeled our original build kitchen, and the results are beyond beautiful. From our very first meeting to the day we spent picking out custom design materials, the entire process was organized, collaborative, and enjoyable. Their coordination and communication throughout the renovation were top-notch! Every contractor who came into our home was professional, respectful, and genuinely cared about their work. They answered all of our questions and kept us informed every step of the way, even when there were small delays. The quality of the craftsmanship truly shows, and our new custom kitchen makes me smile every single time I walk in to cook. We couldn't be happier with how everything turned out. If you're considering a remodel, I can't recommend AES Builder & Home Improvements enough! Thank you to Stephen, Shawna and the entire AES team!

    I am not happy at all with AES , called them told them what i was looking for , very nice on the…read morephone ,next day a man was out to look at the job every thing went fine. I do not use E mail alot so I requested that they call and let me know when the appraisal was submitted ,never herd a word ,when I got the chance to get into my Email I saw it was in . There was a few discrepancies that I wanted to go over .called the rep that came to the house and asked him to call me , never herd from him. by this time 3 weeks had passed. My wife called the main number to find out what was going on and we were told that our job was to small and they did not want to deal with the asbestos siding on my 86 year old house . Could have told me that from the begining and saved everybody the trouble, or at least a phone call explaining there action. This is very troubling to me , could have been handled better . 30 years ago I would do the work my self ,I can't and don't want too . Not happy at all ! Bill L

    Master Seal Doors & Windows

    Master Seal Doors & Windows

    2.4
    (30 reviews)

    MasterSeal replaced my two security doors at the same time - my front door and my back door. The…read moretime between ordering the doors and installation was a little longer than I expected it would be, i.e., several weeks. While not a significant inconvenience, I assumed the lengthy wait was because they were busy manufacturing the doors, however, this may not be true. When the front door was manufactured, it was not built to align with the design of my existing wooden door that the security door sits in front of. Specifically, the lock rail on the MasterSeal security door (which is the area on the door that runs horizontally across the "waist" of the door, within which the door knob is set, and where the mail slot is located) sits ABOVE the lock rail on my wooden door (which also has a mail slot installed), making it look a little wonky. If it is important to you that the security door lock rail line up with the lock rail on your existing door, you need to discuss this with the sales person up front, before you place your order. IDK for sure whether or not they do custom designs to your specifications, but I assume that will add significantly to cost. The security doors MasterSeal installed are very heavy, are true security doors, and the locks and door knobs are very sturdy. They supplied two large, brass keys with each door. Installation included a heavy duty, pneumatic door-closer, which I hope holds up over time. It is somewhat difficult for me to get the key into the key hole, I think because the way this key and lock are designed, the lines in the key do not insert the same way as a Schlage lock, but IDK. It is also difficult for me to open this door, because the turning mechanism behind the door knob is tough (it takes added strength to turn the knob) and the door is extremely heavy. However, I appreciate they are heavy because they are security doors, meant to keep people out; I am only pointing this out for people who may be elderly or have disabilities. Several contractors who have been in and out of my house since the installation commented on the door hinges, which apparently are designed with some special brass lubrication mechanism, something I know nothing about. So you may want to ask about that because no one explained them to me, or how to oil the hinges. The sales person showed up on time, was kind, gave me his cell number for any future contact I needed to make, and answered the texts I sent to him after placing my order almost immediately, which was helpful because I have a lot going on right now with basement repairs and construction at the same time. I do think MasterSeal does need to implement some COVID-19 protections for both their sales people and their customers, however. My salesperson did not wear a mask and spoke at length inside my home, which I believe is not advisable by the CDC. The people at the office who I worked with for scheduling the installation, making some changes to the original order, and payment, promptly answered the phone each time I called, and were very kind, pleasant and nice to work with. The installer, Ron Behr, was also prompt, kind, pleasant, well-groomed, and professional. He went out of his way to remove a piece of hardware from my existing door for me, before hauling it away, he left no mess from his work, and was very easy to speak with. Ron also diligently checked to be sure the pneumatic door closer on each of the doors was calibrated correctly. The only negative about the installation process was the installation vehicle was not marked with anything related to MasterSeal, which I would have appreciated for my own feelings of safety (but I have absolutely ZERO complaints about Ron). I gave 4 stars instead of 5 to MasterSeal because of the un-aligned lock rail, which detracts from the view of the front of my house (which I would have liked to know about before placing my order), the difficulty of getting the key into the lock, and the lack of COVID-19 protections despite an overabundance of information available about this.

    Didn't even get an estimate as promisses. The estimator was quite rude. Now I know why Master Seal…read morehas so many bad reveiws. Terrible experience.

    American Home Contractors

    American Home Contractors

    4.1
    (179 reviews)

    Had my gutters serviced today. Used the Groupon deal so it was very affordable. I called and at…read morefirst it was their answering service that answered. Apparently they are unfamiliar with the fact that they are on Groupon so I had to call back when someone from the company was in the office to get on the schedule. They had availability for two weeks later. I wasn't in a rush so I don't mind the wait. I wasn't scheduled for the 12-4 time window. On the day of I had a work commitment that came up last minute. They were very accommodating when I called so I was pushed further back on the timeslot till after 3 PM so I could be home for the service. The technician Isaiah arrived and informed me what he was going to do. Afterwards he sent me a detailed report with photographs of my gutter system. Thankfully, everything looked good and I did not require any additional services after the cleaning and tuneup.

    I am so happy with my new windows, and especially with my new sliding glass door installed my…read moreAmerican Home Contractors last week. For the first time I realize I had been hearing a fair amount of outside noise (which I'd apparently gotten used to), because these windows/doors are soundproof; now I don't hear anything at all from outside! And even better, the windows are easy to open, and my sliding glass doors actually slide well in the track, and are not shaking and drafty when it's windy outside -- major improvements from my old, builder-grade, 20+ year-old windows/sliding door. Further, the service crew was excellent -- careful, kind, professional, efficient, and they cleaned up everything afterwards. Roger, the foreman, has been doing this work for almost 30 years, and Jose, who single-handedly carried in/out the windows/doors, has been doing this work for 10+ years. I didn't get the name of the quiet third service person who was mostly outside and on the ladders, also very efficient. fyi, they did mention that working on the 4th floor of our condos from ladders was a bit more challenging as the original builder-grade windows had been made to fit by being packed/taped in place from the outside, which necessitated them having to actually break some of the glass to be able to pull the old windows out. But they did it - and did it well. Finally, Shaun, the project manager who gave me my estimate and oversaw the project from estimate, HOA approval process, to completion, was great. Highly recommended.

    American Horizon Windows and Doors - doorsales - Updated July 2026

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