Amazing service and extremely knowledgeable, presentable and professional. Always there when you…read moreneed them.

This is the BEST! Husband and Wife team. They are EXCELLENT! Perfect, Reliable, Just Fantastic. Go…read morewith Alpha!

Every pinch a penny, I've ever been in has been a nice store. Well operated with everything…read morenecessary.

So sick of this service. I've noticed they fail to clean the filter and only visit for about 5-7…read moreminutes. I've called and made the management aware of my concerns, to no avail. Also, they raised the monthly price without even letting me know. Today, I see on a newly installed camera that the guy only skimmed for about 5 minutes and does nothing else. However I get an email as soon as he left advising they've done all this: Today we balanced and cleaned your pool to make it perfect. Now it's ready for you to enjoy! These are the items we checked off the list today: Test Water Add Chemicals Clean Pump Basket Clean Skimmer Basket Clean Filter (As Needed) Brush Walls Skim Surface Clean Bottom Brush Tile Acid wash salt cell What a joke! I'd love a job that pays me $6.25 a minute for running a skimmer over a pool. The photos below depict the filter the same day of their service visit. They will probably rebut this review and say they clean the filter "as needed," but it's obvious it's needed and hasn't been cleaned in a very, very long time.

Working with Bob and the delivery crew was a pleasure. We got exactly the hot tub we wanted and…read moredelivered on the day it was promised. The crew set it up, stayed while the hot tub was filled and explained how to use and care for it. We've been in it every night since!

We bought a 2024 Pulse from the Limelight Collection and it was just delivered this week! From…read morestart to finish everything went well!! Loved trying the spas out to be sure we got the right fit! Bonnie was a great help in the showroom. Kevin, Kevin and Steven delivered and set up -took roughly 2 hrs. Kevin walked me through everything as I have never owned a spa. We have been in it every day since ! Our neighbors really love us now! We are the go to spot! :-) Keeping it at 90 for the summer So refreshing. EASY care! We chose Freshwater Ozone System- smart choice! Very happy !

CM Pools was hired to do a complete pool remodel and replace brick pavers with travertine around…read morethe pool deck. Pros: 1) Entire project was completed in 10 weeks. 2) Overall remodel and look of the pool is what we wanted. 3) Communication was good until the final payment was made. 4) The glass tile installer (Jaxson) was great and did an excellent job. Cons: 1) We were not given a layout rendering at the start of the project. We were initially provided with another clients drawings, and our request for a layout rendering was only met with a sketch after we refused to sign the contract without one. 2) The estimate did not account for the adjustment of brick to travertine under our existing pool cage. They wanted to charge extra, which we refused to pay since nothing had structurally changed from when they came to give the estimate. In compromise, the brick pavers directly under the cage remained and I personally painted them at my expense. 3) Pool pump was not included in the estimate as I was initially told and was an additional $1800. 4) The pool company sent an electrician out to quote wiring for a heat pump, but a quote was never given. We had to personally hire another electrician. 5) There were 2 crews to remove brick pavers and install the travertine. The first crew was great and removed all of the brick pavers in a day. They never returned. After 2 weeks, CM did bring in another crew. This crew was much slower, smoked pot all day, everyday, and spent a good portion of their time fishing from our dock (as seen in the photo). 6) The installed travertine looked good, only the crew did not sand between most of the joints. The project manager stated that there was no need for the pavers to be sanded and that having no sand helps with water drainage. At my insistence, the manager came to do it himself, yet many joints remained unfilled. The gap pictures shown were taken after the project manager did his sanding. I then took 2 days and sanded the pool deck myself. 7) CM Pools does not seal travertine and they do not recommend doing so. Especially with the oyster - colored travertine, it definitely needs to be sealed as a green tinge starts to form right after the first rain. We spent a day cleaning and sealing the travertine a month after it was installed, using a specific travertine sealer. MUCH better! 8) CM Pools offer a month of pool cleanings once the project is complete and a "pool school" to teach pool chemistry, etc. We made the mistake of paying our final payment before the final pool cleaning. Our texts/calls went unanswered after that. We did not receive the final pool cleaning and there was definitely no "pool school." The pool tech called and said they were busy with other cleanings and if we had any questions to call them.

This isn't the review I thought I'd be writing. I wanted to write on about the beauty of our new…read morepool from CM Custom, and for the most part it is beautiful. For the most part it was good building experience, too. BUT. But, due to a lack of supervision during the building process, they left me with a punchlist. A list that is still not completed even on the one year anniversary of filling it with water. One item is the minor matter of grout that just needs to be cleaned up. It looks like a homeowner, and not a very careful one, did the grout, especially in one glaring location. It's embarrassing really. And, also embarrassing is the white adhesive that is showing between the lovely glass tiles - in a BLUE pool. No way the worker should have left it that way. The other outstanding item is the PAL Lighting LED lights that we agreed to do as a bit of an experiment - a very expensive experiment. They look great when they work. One light needed to be replaced in May of 2021. Hasn't happened yet and now they are turning on at all times of the day and night on their own. This is the second time it's happened and seems to be a shoddy product. So, overall is the pool beautiful? Yes. Did Clif design the pool exactly as I wanted it? Yes, Clif was great! And that's why they have two stars. Otherwise, I'm really disappointed in the company and their lack of interest in correcting the issues.

We have this pool service. Would never recommend them. We have a guy name Tom comes every week but…read moredoes not do a good job Never cleans the filer in the pool Today it was full of leaves We live in Fairway Estates

Want a company who will literally disregard everything about your new build and screw everything up…read morein the process? This is the company for you! Not only have they ruined 99% of everything building, but two years later and we already have a leak! Whew! So glad we hired "professionals". Do yourself a favor and don't even put these people into consideration.