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    American Legend Homes

    2.8 (45 reviews)
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    5.0
    (1 review)
    General Contractors
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    Brown spots in the area with watering gauge showing half of water reaching to this area in the same zone.

    [[HIGHLIGHT]]My experience with American Legends was amazing before closing date. Lisa and Donna were great during the whole process, even after my several back and forth visits until we decided what home to buy.[[ENDHIGHLIGHT]] However the warranty process is a scam. I had 3 tickets open, and the guy that came to my house was clearly programmed to skip any responsibility without even checking what was going on. Ticket 1: Microwave malfunction. Despite the appliance is the problem, I could see that the breaker was returning amber light after restart, which is not ok. He first tried to convince me that this is what we should expect to happen, and after checking all other breakers, when I asked him if all other breakers were failing by not returning amber lights, he changed his mind. I also asked him to check if it could be any problem with the microwave outlet, and he told me that microwave was hardwired. WHAT? Long story short: the electrical company came, changed the breaker (that was bad indeed) and checked the outlet (surprise, the microwave was not hardwired). I'm still waiting for Whirlpool to replace the appliance. Ticket 2: Silicone caulking loosen outside to secure HVAC pipes and wires. He asked me to check my "30 days warranty checklist" as caulking is not covered. In fact he asked me handful times to check my 30 days warranty checklist (like I am a dumb person). Well, if a silicone caulking can't last 3 months without getting loosen, it's clearly a warranty problem. Not for him. He refused to even check what was going on. Ticket 3: Irrigation system coverage. I have a few brown spots in my lawn, several locations. After checking I could see that these areas were not getting enough water (1/10 inch in 10 minutes comparing to 2/10 inch in areas covered by the same zone). First, without even checking, he told me that my measurement process was wrong. When asking what should be the right one, he didn't answer. Second, he told me that my warranty was completely void for irrigation system because I put down slab in my backyard, even considering that the area I was complaining about is covered by different zones (so I haven't move any head or pipes). Third, he tried to convince me that the irrigation system was approved by city, so, that's more than enough to prove that everything was ok. Fourth, he told me that Texas is really hot, everybody has dry lawns, and if I'm not a "green thumb" person to spend a lot of money in my yard, I should contact lawn companies like TruGreen to take care of my lawn. Lastly, the brown patches could be caused by debris or bad soil (which should be taken care by the builder I'm assuming) but no, he refused to do anything with this ticket as well. I signed the tickets as it was clear to me that I have no chance to take any reasonable discussion with him. I just hope that American Legends can honor the good pre-sale service providing a decent warranty service, that's it. Is that much to ask?

    Fence is being put in today....
    Morgan R.

    Adding more pics just so everyone is clear on what the fence looks like... and the wasted space. But even more so, just the inability of this builder to be honest. We are now in process of looking for another home with more privacy and a better quality home. Since being in our home, we have had issue after issue with the lack of quality in this home.

    a measuring tape on the side of a building

    Buyer beware on the quality of this builder. I flip homes and purchased an American Legend home as a temporary residence between houses and what a mistake. Bedroom door won't latch. Concrete is cracking, upheaving and separating in a dozen places, Cracking ceiling, walls. I experienced what another reviewer said, very little gets fixed under warranty, they tell you to "keep an eye on it" or do a band-aid fix and then say sorry, out of warranty when it reverts back or insist it's normal. I have never experienced such an un-professional builder in Northern Colorado and I have worked with many so just a word of caution to prospective buyers.

    Tom R.

    We have house that is a month old and they won't fix a major issue. On our close day inspection we noticed some blemishes on the hardwood flooring. They fixed them we thought. Jump to 20 days later and we have 20 hardwood boards that are cracked. They hired a third party inspector that reported that the floors had manufacturers defects and installation issues from poor installation. They still won't fix the issue. Other reviews have said beware that they don't have much concern for the customer after the sale. I believe this to be true. Find another builder. This company currently has a culture problem that is trickling down to the customer. Until they fix the issues within the company find a different builder. There are plenty of other companies that would appreciate the business. Update 5/3/2019 Nothing from our builder and they have blocked all the phone numbers that we had for communication. They obviously have no intention of trying to fix anything further. Also they are building a house next door and running all over our property. Destroying our yard in the process. When we called they hung up on us. Again please don't do business with these people.

    All of the trash is blown into my yard.
    Michael V.

    One of the worst builder in the area. Met with the project manager before the house is being built next to mine. This is in The Tribute: Westbury. He said that it will take 4-6 months and he will have someone check up on it everyday to keep the workplace cleaned. He also promised to put everything back to the way it was. All lies. The work area was a complete mess every single day. He messed up my fence and yard. The repair was not completed to standard. As there are still cracks visible on the fence. The yard is patchy and not leveled to original condition. I'm going to file a civil suit against them. Attached are some pictures of the mess and how they are over my property line. And the project manager truck parked against the flow of traffic and him littering his Camel cigarette butt.

    My would-be neighbor's house which had attic intake vents properly installed, but were missing on my subject property.

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    8 years ago

    Following up on my previous review. American Legend repaired the water leak! Thank you!!!!

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    Page 1 of 2

    Ask the Community - American Legend Homes

    Review Highlights - American Legend Homes

    I worked with other home builders but had didn't have quite as good experience as I had buying a home from Rick.

    Mentioned in 4 reviews

    Read more highlights

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    TruBlue of Allen

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    (75 reviews)

    Daniel and his team were absolutely fantastic to work with from start to finish. They removed the…read morelarge bar with a sink that sat in the middle of our living room and transformed the space with a beautiful custom bookcase. They also wired our TV and PlayStation through the chimney next to the bookcase so there are no visible cords -- the finish looks clean and seamless. Daniel has a great eye, is kind, highly experienced, and checked in regularly throughout the project, making thoughtful adjustments along the way. Venancio handled the electrical work flawlessly and was patient and attentive to every detail. Tino built the cabinet beautifully -- true craftsmanship. The team also redid our tile, including the entryway, with gorgeous results, and stayed right on budget with no surprises. Daniel is professional, patient, and truly skilled at his craft. His team does impeccable work. We're thrilled with the results and will definitely be calling Daniel again. Highly recommend -- photos coming soon!

    I did a lot of research before finding a contractor to help us with our Master Bathroom remodel. I…read morehad a mediocre experience with our upstairs bathroom remodel and wanted to do it right this time. I saw Daniel and his company, TruBlue of Allen, got great reviews everywhere I looked so I reached out. He agreed to meet me the next day and came and always had a smile on his face and a "can-do" attitude. He showed confidence and I could tell he has done this many times. We agreed on his very reasonable estimate and the project began! I wanted to completely remove our existing shower and tub and make the tub are our new shower and the previous shower would become a an area for storage. He showed up to help me get tile and we got a great mix of tiles for our bathroom and we couldn't be happier! Fernando helped with all the tiling and a separate group of guys helped with the finishings and drywalls. Daniel's plumber is fantastic and you can tell that all these workers pay attention to detail and have worked in nice homes and do great work. This was so different than my previous experience which was mediocre. As the project finished, we were just so happy and I don't think you could get a better result in the very reasonable price range that Daniel offers. Nothing but great things to say about our experience. As with all things, stay in communication and make sure you are talking to the day-to-day workers as well as Daniel. They will bring your vision to life! Please see my photos from the beginning to end. Thanks so much to Daniel and his team!

    Your Home Expert

    Your Home Expert

    4.8
    (70 reviews)

    The owners reached out upon my updated review. After a few years, Alex worked with me to remedy the…read moresituation in a way we both believed was fair. It's not very common for a business to stand by their work even years after it was done.

    YHE actually should stand for Your Home Exploiter…read more I have only one regret in this life, and that is letting this company into my home. From the very beginning they rush you, make you sign something to only work with them (sketchy, red flag) and then they do mediocre work. They're going to take advantage of you and your home when you're in an emergency type situation. As immoral as they come. They messed up my bathroom tile, then made me feel bad when I asked them to do it right. As if I was asking too much when they didn't do it right in the first place? They also installed a random circular silver drain in the shower, when I asked for and ordered a square gold drain. Hello? The owner, Michael, simply chalked it up to "hiring workers that don't speak English." If that doesn't tell you all you need to know... The attention to detail and doing a decent, not even good, job is just not there. They didn't finish caulking behind the toilet or on top of the counter. They scratched the paint off of 3 doors, and refused to compensate or correct. They got dirt all over the walls and even got paint on my front door and hallway tile. They littered cigarette butts and a giant sponge (???) in my front yard. They left an entire garbage can of trash in my front yard. They even messed up my garage door, when that is an area of the house they were NOT authorized to do ANY work in. Who knows where else they were messing around while I wasn't home? When I asked them to remove the master toilet, I specifically and repeatedly asked them to cover the hole in the ground. When I arrived home two days later, I walked in to find the sewage hole completely gaping open, releasing toxic sewage fumes into my home and bedroom. Unbelievably thoughtless, careless, and downright hazardous/dangerous. They started trying to charge us hundreds of dollars at the end for things we already discussed, and then when we tried to talk to the owner, he basically said he'd just hand us over to his lawyer. He knows he is taking advantage of us, so he didn't want to discuss the money details with us. You can see in the attached videos/photos that they also threaten to take legal action against us, should we post an honest review. They don't have any basis to do so, but just want to scare customers into silence. That's why they don't have any other bad reviews on here. It's too late for me, but please, save yourself. Find another company.

    ICO Construction & Remodeling

    ICO Construction & Remodeling

    4.8
    (21 reviews)

    Or and his team did a FANTASTIC job on our whole kitchen remodel. They were clear, organized,…read morehonest, and on-time every step of the way. I appreciated how thorough they were in the planning process which kept everything on track. Or's attention to detail made sure every aspect if the job from tile to drywall to paint to flooring were done with quality execution. I would highly recommend them for any remodel work you need done.

    ICO Construction recently completed a renovation of my master bathroom - which dated back to the…read moreearly 1980's. Shower, tub, floors, tile, lighting, electrical, tile, fans/vents, painting and more. I give them my highest recommendation. See before and after photos. Excellent communication, beginning with their response to my initial request for information and throughout the whole project. The project manager and even the owner were available to respond to questions seven days a week. At the end of every day they provided a progress report along with what to expect the following day. They made regular visits to my house to inspect the work in progress. Even after completion of the project they stayed in touch to make sure everything was to my satisfaction. All the workers were courteous and professional. Each day they carefully cleaned the work and adjacent areas. At the end of the project a housecleaning service thoroughly cleaned and touched up. It amazes me how other companies and individuals didn't respond to my inquiries or ghosted me after promising to provide a quote. Importantly, ICO is local with brick and mortar offices in the metroplex. I would be leery of all those virtual companies who devote most of their resources to sales and marketing and then sub the work to random contractors.

    American Legend Homes - contractors - Updated July 2026

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