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    American Legend Homes

    2.8 (45 reviews)
    Closed 8:00 am - 5:00 pm

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    Brown spots in the area with watering gauge showing half of water reaching to this area in the same zone.

    My experience with American Legends was amazing before closing date. Lisa and Donna were great during the whole process, even after my several back and forth visits until we decided what home to buy. However the warranty process is a scam. I had 3 tickets open, and the guy that came to my house was clearly programmed to skip any responsibility without even checking what was going on. Ticket 1: Microwave malfunction. Despite the appliance is the problem, I could see that the breaker was returning amber light after restart, which is not ok. He first tried to convince me that this is what we should expect to happen, and after checking all other breakers, when I asked him if all other breakers were failing by not returning amber lights, he changed his mind. I also asked him to check if it could be any problem with the microwave outlet, and he told me that microwave was hardwired. WHAT? Long story short: the electrical company came, changed the breaker (that was bad indeed) and checked the outlet (surprise, the microwave was not hardwired). I'm still waiting for Whirlpool to replace the appliance. Ticket 2: Silicone caulking loosen outside to secure HVAC pipes and wires. He asked me to check my "30 days warranty checklist" as caulking is not covered. In fact he asked me handful times to check my 30 days warranty checklist (like I am a dumb person). Well, if a silicone caulking can't last 3 months without getting loosen, it's clearly a warranty problem. Not for him. He refused to even check what was going on. Ticket 3: Irrigation system coverage. I have a few brown spots in my lawn, several locations. After checking I could see that these areas were not getting enough water (1/10 inch in 10 minutes comparing to 2/10 inch in areas covered by the same zone). First, without even checking, he told me that my measurement process was wrong. When asking what should be the right one, he didn't answer. Second, he told me that my warranty was completely void for irrigation system because I put down slab in my backyard, even considering that the area I was complaining about is covered by different zones (so I haven't move any head or pipes). Third, he tried to convince me that the irrigation system was approved by city, so, that's more than enough to prove that everything was ok. Fourth, he told me that Texas is really hot, everybody has dry lawns, and if I'm not a "green thumb" person to spend a lot of money in my yard, I should contact lawn companies like TruGreen to take care of my lawn. Lastly, the brown patches could be caused by debris or bad soil (which should be taken care by the builder I'm assuming) but no, he refused to do anything with this ticket as well. I signed the tickets as it was clear to me that I have no chance to take any reasonable discussion with him. I just hope that American Legends can honor the good pre-sale service providing a decent warranty service, that's it. Is that much to ask?

    Fence is being put in today....
    Morgan R.

    Adding more pics just so everyone is clear on what the fence looks like... and the wasted space. But even more so, just the inability of this builder to be honest. We are now in process of looking for another home with more privacy and a better quality home. Since being in our home, we have had issue after issue with the lack of quality in this home.

    a measuring tape on the side of a building

    Buyer beware on the quality of this builder. I flip homes and purchased an American Legend home as a temporary residence between houses and what a mistake. Bedroom door won't latch. Concrete is cracking, upheaving and separating in a dozen places, Cracking ceiling, walls. I experienced what another reviewer said, very little gets fixed under warranty, they tell you to "keep an eye on it" or do a band-aid fix and then say sorry, out of warranty when it reverts back or insist it's normal. I have never experienced such an un-professional builder in Northern Colorado and I have worked with many so just a word of caution to prospective buyers.

    Tom R.

    We have house that is a month old and they won't fix a major issue. On our close day inspection we noticed some blemishes on the hardwood flooring. They fixed them we thought. Jump to 20 days later and we have 20 hardwood boards that are cracked. They hired a third party inspector that reported that the floors had manufacturers defects and installation issues from poor installation. They still won't fix the issue. Other reviews have said beware that they don't have much concern for the customer after the sale. I believe this to be true. Find another builder. This company currently has a culture problem that is trickling down to the customer. Until they fix the issues within the company find a different builder. There are plenty of other companies that would appreciate the business. Update 5/3/2019 Nothing from our builder and they have blocked all the phone numbers that we had for communication. They obviously have no intention of trying to fix anything further. Also they are building a house next door and running all over our property. Destroying our yard in the process. When we called they hung up on us. Again please don't do business with these people.

    All of the trash is blown into my yard.
    Michael V.

    One of the worst builder in the area. Met with the project manager before the house is being built next to mine. This is in The Tribute: Westbury. He said that it will take 4-6 months and he will have someone check up on it everyday to keep the workplace cleaned. He also promised to put everything back to the way it was. All lies. The work area was a complete mess every single day. He messed up my fence and yard. The repair was not completed to standard. As there are still cracks visible on the fence. The yard is patchy and not leveled to original condition. I'm going to file a civil suit against them. Attached are some pictures of the mess and how they are over my property line. And the project manager truck parked against the flow of traffic and him littering his Camel cigarette butt.

    My would-be neighbor's house which had attic intake vents properly installed, but were missing on my subject property.

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    8 years ago

    Following up on my previous review. American Legend repaired the water leak! Thank you!!!!

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    Page 1 of 2

    Ask the Community - American Legend Homes

    Review Highlights - American Legend Homes

    I worked with other home builders but had didn't have quite as good experience as I had buying a home from Rick.

    Mentioned in 4 reviews

    Read more highlights

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    The owners reached out upon my updated review. After a few years, Alex worked with me to remedy the…read moresituation in a way we both believed was fair. It's not very common for a business to stand by their work even years after it was done.

    YHE actually should stand for Your Home Exploiter…read more I have only one regret in this life, and that is letting this company into my home. From the very beginning they rush you, make you sign something to only work with them (sketchy, red flag) and then they do mediocre work. They're going to take advantage of you and your home when you're in an emergency type situation. As immoral as they come. They messed up my bathroom tile, then made me feel bad when I asked them to do it right. As if I was asking too much when they didn't do it right in the first place? They also installed a random circular silver drain in the shower, when I asked for and ordered a square gold drain. Hello? The owner, Michael, simply chalked it up to "hiring workers that don't speak English." If that doesn't tell you all you need to know... The attention to detail and doing a decent, not even good, job is just not there. They didn't finish caulking behind the toilet or on top of the counter. They scratched the paint off of 3 doors, and refused to compensate or correct. They got dirt all over the walls and even got paint on my front door and hallway tile. They littered cigarette butts and a giant sponge (???) in my front yard. They left an entire garbage can of trash in my front yard. They even messed up my garage door, when that is an area of the house they were NOT authorized to do ANY work in. Who knows where else they were messing around while I wasn't home? When I asked them to remove the master toilet, I specifically and repeatedly asked them to cover the hole in the ground. When I arrived home two days later, I walked in to find the sewage hole completely gaping open, releasing toxic sewage fumes into my home and bedroom. Unbelievably thoughtless, careless, and downright hazardous/dangerous. They started trying to charge us hundreds of dollars at the end for things we already discussed, and then when we tried to talk to the owner, he basically said he'd just hand us over to his lawyer. He knows he is taking advantage of us, so he didn't want to discuss the money details with us. You can see in the attached videos/photos that they also threaten to take legal action against us, should we post an honest review. They don't have any basis to do so, but just want to scare customers into silence. That's why they don't have any other bad reviews on here. It's too late for me, but please, save yourself. Find another company.

    ICO Construction & Remodeling - Save 15% Off Your Dream Bathroom Remodel!

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    ICO changed out my tub/shower area into a beautiful walk in shower. They were great to work with…read moreand the quality of their work was superb. They delivered on time and on budget. Very good at communicating through out the experience. I highly recommend them!

    ICO Construction recently completed a renovation of my master bathroom - which dated back to the…read moreearly 1980's. Shower, tub, floors, tile, lighting, electrical, tile, fans/vents, painting and more. I give them my highest recommendation. See before and after photos. Excellent communication, beginning with their response to my initial request for information and throughout the whole project. The project manager and even the owner were available to respond to questions seven days a week. At the end of every day they provided a progress report along with what to expect the following day. They made regular visits to my house to inspect the work in progress. Even after completion of the project they stayed in touch to make sure everything was to my satisfaction. All the workers were courteous and professional. Each day they carefully cleaned the work and adjacent areas. At the end of the project a housecleaning service thoroughly cleaned and touched up. It amazes me how other companies and individuals didn't respond to my inquiries or ghosted me after promising to provide a quote. Importantly, ICO is local with brick and mortar offices in the metroplex. I would be leery of all those virtual companies who devote most of their resources to sales and marketing and then sub the work to random contractors.

    Innovations Touch - Kitchen Remodeling

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    When hiring a contractor, I have a criteria: good communication/expectation setting, honesty,…read morefairness in price, efficiency, and ownership/quality of the work. As a homeowner, it's been surprisingly hard to find contractors that meet my criteria, but Innovations Touch met them all! Although I have larger projects planned in mind, I hired them for some smaller projects to see how they'd do, especially after hearing horror stories of larger renovation projects being handled poorly. My townhouse was built in 1981 and needed some repairs. Innovations Touch installed a custom guard rail at the attic hatch, installed some new window screens, fixed the catwalk in the attic, did some window siding and wall repairs and completed some behind-the-walls plumbing work. During the whole process, they set expectations well, did a great, detailed job of the work, exceeded my expectations, was fair in price relative to the quality of the work and expediency, and even cleared up a slight miscommunication we had very professionally with no ego or attitude. I was very impressed. Given they literally met all of my criteria, I trust them completely now and it feels good to have an "I know a contractor guy" for renovations for myself and others now. I'm still building my "rolodex" for home repairs, renovations, and HVAC, but glad I'm taking one big one off my list.

    Requested updates to my kitchen. The end results are amazing and I look forward to working with…read morethem again. Friendly and professional crew and they did a great job cleaning up after each day.

    American Legend Homes - contractors - Updated May 2026

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