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    American Legion Post 292

    4.5 (2 reviews)

    Services - American Legion Post 292

    Community Service/Non-Profit

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    9 years ago

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    10 years ago

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    Twin Peaks

    Twin Peaks

    (193 reviews)

    $$

    Twin Peaks continues to prove why it's one of the best breastaurant chains anywhere. This visit was…read morea great all-around experience with solid food, fun atmosphere, and standout service. The Chicken Fried Steak was incredible -- crispy, flavorful, and cooked perfectly, with hearty portions that definitely hit the spot. The holiday drink specials were on point, festive without being overly sweet, and well-made. They added a fun seasonal touch that fit perfectly with the energetic vibe of the place. What really made the night, though, was our waitress. She was quick, personable, and genuinely delightful -- easily the best part of the entire evening. Attentive without hovering, friendly without being forced, and clearly great at her job. The atmosphere was lively and exactly what you expect from Twin Peaks: upbeat, comfortable, and fun. Overall, a strong 4-star experience with great food, excellent drinks, and top-tier service. Definitely a spot we'll continue to return to.

    Formal Complaint - Service Failure and Unacceptable Physical Removal at Twin Peaks…read more I am writing to formally report a highly concerning experience at one of your locations that reflects serious issues with both service standards and customer handling. Upon arrival, we waited approximately 20 minutes to be seated. After being seated, we waited an additional 7 minutes without any server acknowledgment. I returned to the host stand to request assistance and was told someone would check on our server assignment. After waiting another 5 minutes with no follow-up, I returned again and requested to speak with a manager. At that point, we had been waiting approximately 35 minutes total without receiving any service. When the manager arrived, I calmly explained that we would be leaving due to the lack of service and expressed that the experience was unacceptable. While attempting to ask for her name, a security staff member approached me from behind, physically grabbed me, and forcefully removed me from the restaurant. At no point did I act aggressively or physically threaten anyone. I was clearly frustrated, but remained verbal only. Being physically handled and removed under those circumstances was entirely unwarranted and unacceptable. This raises serious concerns regarding: * Failure of basic service standards * Lack of management intervention in resolving guest issues * Use of physical force by security without justification I believe this situation warrants immediate review. The actions of your staff--particularly the security personnel--were inappropriate and potentially expose your company to liability. I expect this matter to be taken seriously and reviewed promptly. I would appreciate a response outlining what actions will be taken to address this incident. This incident happened on 4/26 at approximately 8:15pm.

    American Legion Post 292 - nonprofit - Updated May 2026

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