I provided American Fabricators a mechanical drawing for a decorative fireplace surround frame to be constructed from welded 1.75" angle iron and powder coated flat black. I spoke with the fabricator who agreed that the project would be no problem. Weeks went by without an estimate. I called... no estimate. I couldn't finish a job without the decorative frame. I stopped by the American Fabricators shop...they couldn't find the order...then...no estimate. 7 weeks later I picked up the drawing. No action had been taken by American Fabricators and the lady in the office didn't seem too interested in finding out why. If I had not contacted them, I would still know nothing. My customer is unhappy because the renovation job is still missing the finishing fireplace touches. I asked the lady at the desk why they didn't do anything. She had no answer...just handed me back my drawing. I told her that I would share that they performed poorly and that they made me feel like my project wasn't worth their time. Another lady chastised me, saying, "That isn't very nice." Well, people are mad at me because of American Fabricator's failure to treat my business as something that could be important to someone. I highly recommend Full Width Fabrication in New Bern over American Fabricators...Full Width took my order, talked through it with me and created an awesome fireplace frame...and were happy to do it! read more