After weeks of shopping for a mattress and adjustable bed and not really understanding the…read more"landscape" we finally found someone with an incredible knowledge base that helped us understand what we needed for our sleeping and health needs. Sandman has a great selection of high quality mattresses and Stanley is unbelievably knowledgeable, low key, no pressure and easy to work with. Highly recommend!

Very good service with direct opinions and great options for what I was looking for. No pressure…read moreand very accommodating service. Pleasant experience learning about several mattress options.

Great way to buy a bed. My husband and I really needed a new bad and we really didn't want to shop…read morefor one. We saw this commercial and were near this showroom so we thought, "Why not?" It takes a minute to get comfortable but once we did, we were able to try beds without any pressure. We left not knowing what we wanted but knowing we could return at anytime so we slept on it and came back 2 weeks later with our choices narrowed down. We tried our beds again and easily made our purchase online. Financing and delivery was a breeze. We LOVE our new mattress and adjustable base. It was a tremendous value and we are sleeping very well. Like the video running in the store says, "What could be easier than that?" I highly recommend checking this place out for high quality mattresses at fair prices without the hassle.

When i saw that beautiful green truck arrive at my apartment complex, i was excited. Excellent…read moreservice bringing the mattress and foundation and placing it in my room and removing my old mattress. So quick and efficient. Thank you hassleless mattress.

Customer service at this Fulton Market location has been 5 star. We've been in twice and made sure…read moreto order directly from the store to give them credit for being kind, helpful, and knowledgeable. We actually had an issue and a crummy experience with calling in to Casper's customer service, but when I went into the store they resolved everything and made things easy. Tamara & Ayanna originally helped us but everyone I've come into contact with have been great! So helpful to see and feel big purchases like this in person versus ordering online.

Casper seems to be a mess--perhaps they are going bankrupt. We ordered a bed set including a bed…read moreframe from this store in early August 2020--so coming up to 2 months now. The bed frame has yet to arrive although we were told it would be delivered within the week. A $2000 mattress has been sitting on the floor for two months! We have been asking them for information FOR WEEKS on the whereabouts of the bed frame that is supposedly in stock--ANY INFORMATION--and they cannot give us any information whatsoever--via phone, email, Facebook page customer service--it's almost impossible to establish contact--and if you do somehow contact a Casper employee in any form, they give you the line that "we've escalated your case" and "we'll get back to you in 48-72 hours" answer then just stop responding. We discovered that employees of the stores do not have access to post-sales customer service at all--that they are only a brick-and-mortar store that sells product. Store employees cannot follow-up on your orders!!! So if you want to throw your money down the drain, buy something from Casper. When you don't receive your order, you have absolutely no recourse. Casper keeps telling me that they are "escalating it to senior management" or "contacting XPO"...how can they not know the whereabouts of their inventory for TWO MONTHS? There are many other customers with the same problem--check the reviews and complaints on Yelp, their Facebook page and from the Better Business Bureau.

After some snafus with ordering and delivery while the owner was in poor health, they made it…read moreright, and were communicative the entire way! We loved to support this local business instead of a big box store and love our new queen futon!

Greg is a wonderful guy and helped me sort out what I had ordered-two futon mattresses, and one…read morefuton frame. He he'd been in business there for quite a few years. It's a place with a small showroom/workroom that, indeed, looked like it had been there for years. Futons seem to be a dying commodity let Greg warm the place up. It's nice to do business with a friendly person.

Best customer service, beautiful showroom. Only one in Illinois. The return policy is second to…read morenone . You have a one year trial exchange is ninety nine dollar. I had the pleasure of having Cesar help me . Very knowledgeable excellent service . In store and on the phone. Beautiful store. Nice show room . If you need a bed, this is a place to come. They have a one year return policy and it's only $99 if you return it or exchange it great store beautiful custom-made craft beds big selection. Caesar was fantastic. Very very helpful so patient when I've called before in the phone the service is great! Thanks Cesar

My partner and I recently purchased a Saatva Contour5 mattress, and we couldn't be happier with the…read moreexperience. Buying a mattress is not a decision we take lightly--it's a major investment in your health, comfort, and sleep quality. We spent a lot of time researching options, and Serena at the Lincoln Park showroom made the entire process easy and stress-free. Serena took the time to understand exactly what we were looking for, answered all of our questions, and guided us through the different options without ever making us feel pressured. Her knowledge, patience, and genuine desire to help us find the right fit made all the difference. The Saatva Contour5 has been everything we hoped for--comfortable, supportive, and perfectly suited to our needs. If you're considering a new mattress, I highly recommend Saatva and strongly suggest asking for Serena at the Lincoln Park location. She helped us make a confident decision on a purchase that we'll be enjoying for years to come.

This post is 3 months over due! Julio was a delight to work with. From the first day I came in he…read moremade me feel comfortable and zero pressure to buy. Mattress shopping can be awkward alone and that wasn't the case with Julio. He asked the right questions and allowed me to take my time even though I came in very close to closing time. He told me to think over night and do my research and would honor the sale that was ending. I originally got the Serta Temprapedic firm, which I hated. It made my back issues worse and my sleeping issues progressed. When I called him to tell him he said no worries, and apologized ( though not his fault). I went back in and tested out the plush, which says best for side sleepers. I even wanted to get the king instead and wanted to return the adjustable base which normally isn't returnable. Hands down Julio is the best. I went in on a day he wasn't there to test the plush and others to make sure I didnt swap out another mattress and it's just wasn't as comfortable as when I dealt with Julio. He hands down treated me like a friend from the second I opened the door to the store. Thank you Julio for being so patient and not pushing me and literally telling me "you are not buying a mattress tonight". I absolutely LOVE my new bed. I will say when the second one came it had such an awful strong smell that has now (3 months later) started to go away. I did and no lie still have the thought it was a returned and cleaned mattress that was brought the second time. That's on me as I meant to call and talk to him about but at the end of the day I'm happy and sleeping better then ever. One thing I will add is this mattress is advertised as "cooling" It is cool to the touch but is not cooling once laying for 10 minutes. If you really are in need of the cooking technology spend the extra $3000 for the temperpidic artic cool. If I didnt want to pay in full and was cool with financing I would have done that. It may be more cooking without a mattress cover but that's %100 needed for longevity. I even bought a cooling cover but it's not the same. This is something the mattress designers should think about and consider when creating the mattress'.

I have to echo the glowing reviews for Julio. I walked in there not knowing what I wanted at all,…read moreand he asked enough questions to get an idea of what might go well, then proceeded to put me on 8 or 9 different beds and get my take on them. No pressure, no push to the high end stuff...just a thorough examination in order to get the right bed. He really worked all the angles with me. Delivery guys were aces too. Highly recommended.

This is not the correct address for this business. There is no furniture store, just something…read morecalled Insect Asylum which is very much not a furniture store.

My husband got me a new mattress set for my birthday this past year. It's been a little over 7…read moremonths and it's great! I didn't want to do a review right away because the price was a steal. But I still can't complain. It's definitely the place to go if you are shopping on a budget!

A $30,000 to $35,000 mistake…read more I purchased a ViSpring Tiara mattress, matching foundation, and horsehair topper from [store name]. The salesperson I dealt with was knowledgeable, professional, and pleasant throughout the process. I also tried the mattress several times before buying it, usually for about 10 minutes and once for close to half an hour. So, my review is based on the product that I absolutely hate and is one of the largest financial mistakes I have made, and not towards my salesperson whom I liked. Sadly when a product is so bad, and the outcome so poor, the end result is bad for all involved. Unfortunately, I have been extremely unhappy with the bed. My side is medium tension, which was recommended for my weight and was supposed to be the right configuration. It has not been. The mattress is uncomfortable, my back hurts, and I do not sleep well on it. I also removed the horsehair topper to see whether that was the problem. It was not. The mattress remained very uncomfortable. I recently contacted the store about purchasing another ViSpring topper that my salesperson thought would work better in my case, and in one final attempt to make the bed work. After spending roughly $30,000 to $35,000, I was offered only a 10% discount. They were not obligated to offer anything, but I found that disappointing given the amount I had already spent and the fact that the bed had not worked for me. Felt they took no responsibility for the product they represent. I understand that mattress comfort is personal, and this mattress may work well for someone else. But at the end of the day, knowledgeable and professional service does not help much when the product does not work for the customer, particularly after such a significant purchase. I tell you how bad this mattress is. Flying a lot, staying at normal business hotels at times, i find the beds at those normal hotels, even in Japan where the beds can at times be as hard as the flooring, more comfortable. They recommended ViSpring to me over Hastens, especially given the upkeep the Hastens need. We have a couple of Duxianas at home, their top model and their entry level one. Ironically Duxiana entry level is the very best of the bunch. Also have another mattress that we bought in NZ. That is very good also but you cannot find it in Chicago, and by the time you ship it here, you might as well buy the Savoir! Even taking a nap on the couch at times, i wake up and feel much better than sleeping on the ViSpring. Serious. My advice is to be extremely careful. Spend as much time as possible testing the exact mattress, foundation, firmness, and topper combination. Do not assume that the ViSpring name, beautiful materials, or recommended firmness will guarantee comfort. For me, this was a $30,000 to $35,000 mistake.

It is with great pleasure to write this post on Yelp after having an excellent experience at…read moreChicago Luxury Beds on December 19, 2015. After too many experiences wasting money and personal time at "chain" stores like Bed, Bath & Beyond, I decided to make an investment in my purchases instead of settling for poor quality from department stores. I have wasted thousands of dollars on purchases only to throw them away and purchase a higher quality and more expensive version of the same product. Now, I spend time researching smaller stores who have an expertise in a specific area of the product I am looking for. Walking into Chicago Luxury Beds at 440 North Wells Street in Chicago, IL was a breath of fresh air and a positive change of pace for me. I was immediately greeted by Robert who epitomizes what we want from others when we walk into a place of business. He was knowledgeable about the products in the store while being warm and caring as well. Robert was articulate with a warm demeanor and no high pressure sales. Henry soon joined our conversation as I had many questions about the products and services. Both of these men spent time with me to ensure I was selecting exactly what I was hoping to buy. The selection offered was extensive so finding the exact match to what I was looking for took a great deal of time but both Robert and Henry seem to enjoy spending this time with me. I am very happy with my selections and there is no doubt I will be back to purchase some other items that caught my attention when I was there. Thank you Robert and Henry - you are the "real deal" and I appreciate the new relationship with Chicago Luxury Beds!