I've gone here twice and purchased an item once. I enjoyed several things: 1. They told me if they…read morehave something I'm looking for or not right away. 2. The sales people weren't pushy. 3. With the epidemic, the wait for furniture items is much longer than normal and there can be delays. They made a very good estimate of when the furniture items would be made available. They had regular email updates regarding whether the item was in or not (doesn't sound like a big deal, but much better than other places where you have to keep track of when they say it, "might be in," and then continuously call to see if it came, only to be told there is another delay). 4. The item I purchased, a small kitchen tablet set, came on time and was of good quality for the price. The only thing slightly annoying was that some of the reps didn't have their masks on covering their face (They might want to look into this because I'm guessing a lot of people don't care, but a good segment of customers will just turn around and leave if they see this - we were looking for an accent cabinet that they didn't have, if they had it but the rep wasn't wearing their mask, we would have left rather than work with that person).

Shoutout to Bobby for hooking me up with an awesome Tulo mattress! I called him before I went out…read morethere and he ensured that there were Tulo mattresses in store to test the firmness levels. They unfortunately didn't have the queen firm in stock but he was able to arrange free next day shipping, which works out better for me. Thanks for such a seamless process!!

We purchased a queen mattress from this store in March 2025. The salesmen were well informed and…read morefriendly, but we were surprised that one of them was smoking cigarettes at the counter. Had a full ashtray, so apparently a routine thing for him in the store. Fast forward several weeks and our original two week delivery window kept getting pushed out. After multiple phone calls, we finally had a delivery date. The delivery guys took the old bed, put it on their truck, and set up the new bed. As they were cleaning up, we noticed multiple stains at the foot of the mattress, possibly from shoes. Then we took a harder look and realized the sides of the mattress were frayed and dirty. Checked the tag and the mattress was manufactured two years prior! We bought a new mattress, not a showroom model or a used one. Stopped the delivery guys from leaving, took photos of what we saw on the mattress, had our old bed brought back up and set up with the old frame, and called the warehouse. The guy who answered said they didn't have the mattress we ordered, and didn't know when they would receive it, so they gave us this one. In other words, they KNEW the mattress that was delivered was used and tried to pass it off as brand new. Check reviews for other franchise stores for American Mattress. The scam is common. When you call them out on it, they say they got rid of your old bed, and offer a discount on the used one that was delivered to persuade you to keep it. One star because when I explained to the salesman that a refund was needed because we lost faith in their warehouse, he immediately refunded over $2K. He was apologetic but didn't seem at all surprised. We ended up buying a new mattress from Macys, which delivered the product we ordered, new not used, and delivered when they said they would.

The absolute best service you can ever ask for. This place knows their mattresses very well. I've…read moreused them since they have existed.

Best customer service, beautiful showroom. Only one in Illinois. The return policy is second to…read morenone . You have a one year trial exchange is ninety nine dollar. I had the pleasure of having Cesar help me . Very knowledgeable excellent service . In store and on the phone. Beautiful store. Nice show room . If you need a bed, this is a place to come. They have a one year return policy and it's only $99 if you return it or exchange it great store beautiful custom-made craft beds big selection. Caesar was fantastic. Very very helpful so patient when I've called before in the phone the service is great! Thanks Cesar

My partner and I recently purchased a Saatva Contour5 mattress, and we couldn't be happier with the…read moreexperience. Buying a mattress is not a decision we take lightly--it's a major investment in your health, comfort, and sleep quality. We spent a lot of time researching options, and Serena at the Lincoln Park showroom made the entire process easy and stress-free. Serena took the time to understand exactly what we were looking for, answered all of our questions, and guided us through the different options without ever making us feel pressured. Her knowledge, patience, and genuine desire to help us find the right fit made all the difference. The Saatva Contour5 has been everything we hoped for--comfortable, supportive, and perfectly suited to our needs. If you're considering a new mattress, I highly recommend Saatva and strongly suggest asking for Serena at the Lincoln Park location. She helped us make a confident decision on a purchase that we'll be enjoying for years to come.

Hassle free experience, top quality materials, and excellent customer service. Highly recommend!read more

Went in person to purchase a couch--such a great experience…read more They were super helpful without being pushy. I got my couch delivered with two days and the delivery was super easy. I will definitely be back to buy more items. My couch looks great and at a great price!

It is with great pleasure to write this post on Yelp after having an excellent experience at…read moreChicago Luxury Beds on December 19, 2015. After too many experiences wasting money and personal time at "chain" stores like Bed, Bath & Beyond, I decided to make an investment in my purchases instead of settling for poor quality from department stores. I have wasted thousands of dollars on purchases only to throw them away and purchase a higher quality and more expensive version of the same product. Now, I spend time researching smaller stores who have an expertise in a specific area of the product I am looking for. Walking into Chicago Luxury Beds at 440 North Wells Street in Chicago, IL was a breath of fresh air and a positive change of pace for me. I was immediately greeted by Robert who epitomizes what we want from others when we walk into a place of business. He was knowledgeable about the products in the store while being warm and caring as well. Robert was articulate with a warm demeanor and no high pressure sales. Henry soon joined our conversation as I had many questions about the products and services. Both of these men spent time with me to ensure I was selecting exactly what I was hoping to buy. The selection offered was extensive so finding the exact match to what I was looking for took a great deal of time but both Robert and Henry seem to enjoy spending this time with me. I am very happy with my selections and there is no doubt I will be back to purchase some other items that caught my attention when I was there. Thank you Robert and Henry - you are the "real deal" and I appreciate the new relationship with Chicago Luxury Beds!

A $30,000 to $35,000 mistake…read more I purchased a ViSpring Tiara mattress, matching foundation, and horsehair topper from [store name]. The salesperson I dealt with was knowledgeable, professional, and pleasant throughout the process. I also tried the mattress several times before buying it, usually for about 10 minutes and once for close to half an hour. So, my review is based on the product that I absolutely hate and is one of the largest financial mistakes I have made, and not towards my salesperson whom I liked. Sadly when a product is so bad, and the outcome so poor, the end result is bad for all involved. Unfortunately, I have been extremely unhappy with the bed. My side is medium tension, which was recommended for my weight and was supposed to be the right configuration. It has not been. The mattress is uncomfortable, my back hurts, and I do not sleep well on it. I also removed the horsehair topper to see whether that was the problem. It was not. The mattress remained very uncomfortable. I recently contacted the store about purchasing another ViSpring topper that my salesperson thought would work better in my case, and in one final attempt to make the bed work. After spending roughly $30,000 to $35,000, I was offered only a 10% discount. They were not obligated to offer anything, but I found that disappointing given the amount I had already spent and the fact that the bed had not worked for me. Felt they took no responsibility for the product they represent. I understand that mattress comfort is personal, and this mattress may work well for someone else. But at the end of the day, knowledgeable and professional service does not help much when the product does not work for the customer, particularly after such a significant purchase. I tell you how bad this mattress is. Flying a lot, staying at normal business hotels at times, i find the beds at those normal hotels, even in Japan where the beds can at times be as hard as the flooring, more comfortable. They recommended ViSpring to me over Hastens, especially given the upkeep the Hastens need. We have a couple of Duxianas at home, their top model and their entry level one. Ironically Duxiana entry level is the very best of the bunch. Also have another mattress that we bought in NZ. That is very good also but you cannot find it in Chicago, and by the time you ship it here, you might as well buy the Savoir! Even taking a nap on the couch at times, i wake up and feel much better than sleeping on the ViSpring. Serious. My advice is to be extremely careful. Spend as much time as possible testing the exact mattress, foundation, firmness, and topper combination. Do not assume that the ViSpring name, beautiful materials, or recommended firmness will guarantee comfort. For me, this was a $30,000 to $35,000 mistake.

We had a great experience here. They had make their mattresses with high quality materials and for…read morea great price. I love supporting local businesses as well so that was a plus! Great mattress and excellent customer service.

I just upgraded to a king mattress from Quality Sleep Shop after loving my queen mattress from them…read morefor almost 10 years. The new one is even better than I expected. This company and their mattresses are amazing! So comfy and well-made--and the prices can't be beat. A win all around. As a side-sleeper this really helps my shoulder. Highly recommend if you want seriously great sleep!

Mattress shopping isn't really high on my list - as in, I'd rather go to the dentist and had bought…read moremy last bed online to avoid going to a mattress store. I didn't even want a new mattress but was forced to act after movers damaged ours. The thought of another night on the air mattress was a good motivator. I also wasn't wasting time as I had a lot of other errands to complete. I found Mattress Firm Wicker Park on Yelp and boy do they change the mattress shopping game. Excellent customer service. Luis was very helpful, friendly and knowledgeable without being pushy at all. When I went in, I first found out their delivery availability and had to move fast (like 15 min fast) to secure a same day delivery spot. With the horrible "sleep" on the air mattress in the back of my mind, I was a no-nonsense shopper. I told them what we had before, our sleep habits, our budget, and asked to try the 3 most comparable beds. Luis was on his A-game and met the challenge well. There was no pressure to buy the most expensive option or increase the budget as I've experienced in the past. Luis totally respected our budget which I appreciated. I was a bit on the fence of trying the newer hybrid memory foam bed and the traditional spring bed especially since I was bed shopping sans husband. His assurance that we could exchange the bed within 120 days was comforting. It helped us go the Beautyrest Alcove Hybrid which we love. Luis also told me to check in on yelp for a discount. Best of all he was able to get it delivered same day. Delivery was timely as promised and quick. While it was a hectic circumstance which led to the new bed, we are very happy with the change and new mattress. I highly recommend shopping here. In fact, a few months later, my husband and I came back (with our dog in tow) to pick out a bed for our guest room. Our guests have reported it was comfortable.

I originally came here because of the fact that they had a five star review. I was skeptical…read morebecause it was a perfect review but it turns out that there is a reason why they have a five star review. They are the best at what they do. If you're going to buy a mattress from anywhere this is the place to go.

Been buying beds from this location for many years. I have never been disappointed. The staff is…read moreexcellent. Helpful, do not try to up sale and knowledgeable. Delivery is on time and fast. It is my go to for sleeping.

Charles Chitava was an amazing team member at the North Halsted Matress Firm store, and he not only…read moredid what he had to do to sell the product, but he made me feel super confident about what I was buying. Even though, generally speaking, I am an "easy" customer and I don't have any ridiculous demands or incredibly unrealistic expectations about customer service, I know good, effective, customer-centered employees when I see them, and Mr. Chitava was one of those. I had my doubts at first in regard to the frame/base I bought with my matress, but those doubts melted away once I saw the end result. Oh, and Miguel Soliz, the driver of the truck that brought my matress and frame to my place, was such a sweet, cool, helpful guy. I received the items I paid for on the date that was promised, and I have ZERO complaints about the stellar service that I received at Matress Firm North Halsted. Five mother effing stars for sure!