I believe we have a problem here. The 2 mattresses I purchased mid-January were promised in "2 - 3…read moreweeks" because they were "custom made." I bought the line. This stretched to 4 weeks where I was re-promised 2 more weeks. I pulled the plug at 6 weeks with no sign that I would ever get my purchases. My request for a refund was processed immediately upon request. This experience resembled a ponzi scheme whereby my payment was being used to pay down prior expenses and the factory simply was not delivering new goods. American Mattress has apparently already gone through reorganization and the retail landscape is littered with their closed stores. It is unfortunate because I liked the product I chose and found the salesperson knowledgeable. But my recommendation is buyer beware.

(To save time I'm going to copy/paste from the Google Review I just wrote... I don't usually Yelp…read morefor anything other than restaurants but my experience here was good enough to warrant it): After having a bad experience a different store (and walking out of another), I decided to walk into American Mattress and give them a shot. I worked with Bob Palka, sales manager... and he was awesome! He hooked me up with a Simmons Beauty Rest and I'm sleeping like a baby now. These guys have their own delivery drivers - not subcontracted - which is important if you don't want to get talked out of refusing a delivery after having holes cut in your old mattress (Steinhafel's in VH... stay away from them!). American Mattress has a great return/exchange program and Bob is a solid sales guy who cares about his customers. Go see Bob!!!

Excellent service Great prices…read moreSuper delivery Buying from them for years Stop in you won't regret it!

Purchased a new mattress from Mattress Firm (Lake Bluff) for a teenager. Jean was extremely…read morehelpful, knowledgeable and patient. He answered all of our questions and provided recommendations that were much appreciated. Additionally, he wasn't pushy and made sure we understood pricing/delivery process as we completed the purchase. Definitely recommend working with Jean if you're in the market for a new mattress!

I am very satisfied finally I sleep well and nothing hurts…read morefrom me and my wife the rating is super!

Very bad customer service and experience…read more Place is always empty so kinda shocked they'd be so aggressive and off putting to a potential customer especially a woman one but someone's people are just trash

Given direct info about beds. No pushy sales tactics. No weird lingo to learn to follow in their…read moreexplanations or sales pitch. Just some guys who are honest in bed selling. Beds are there to try. Delivery available. Great feeling and looking beds. A lot different selection than what you see at your typical mattress shop We ended up visiting other mattress stores and we ended up coming back here due to ease of shopping and learning about bed products. We purchased one of their beds, got a great deal and no issues or ugly surprises

Al- amazing. Not only beyond knowledgeable- we got our bed delivered same day! Talk about service…read more 5th mattress we have purchased from Bed Mart.

Terrible experience all around We received a defective…read moremattress and customer service did nothing to help us or to make it right! Stay far away from this company!

I'm still in shock at what a pleasant experience this has been. It was a bit strange to into the…read more"employee-less" showroom, but my young adult daughter and I picked out her new mattress in moments, ordered it up on the kiosk, and it was delivered 13 hours later! Super nice delivery guys, and they took the old mattress away. Highly recommend. Great concept!

Ronna was so helpful and got my wife and i our dream bed. Thank you so much!! And she sold us on a…read moregreat mattress at a great price!

Walked in looking for a 2nd bed for my aging relatives that are living in a senior community. Sales…read moreperson was very professional and knowledgeable. Not pushy at all. Picked out a Mattress, Box Spring and frame around noon on Monday. Everything was delivered professionally by 10:00 a.m. the next morning. Relatives were very pleased. Highly recommend this location!

We were at the store today what a wonderful pleasant visit. John the store manager was really great…read moreto work with.

WE went into the store in Gurnee and met the most friendly knowledgeable salesman Rob. We were not…read moreexpecting to buy, but the experience we had made us feel very positive about our purchase. Highly recommend stopping in and getting the same results.

Owner was very polite and honest. Hard to find nowadays. He even delivered it same day. Highly…read morerecommended. You won't be disappointed. I saved thousands on the exact same model I was looking for.

Owner was very nice to chat with over the phone and helped me pick out exactly what I needed. Also…read morewas able to deliver the mattress to my address which was huge for me.

We had a great shopping experience at the American Mattress store in Buffalo Grove. We had a…read moreconstraint of a narrow staircase to transfer the mattress upstairs. Jack listened carefully to our requirements and recommended mattresses which will meet our requirements. We arrived late in the store on Sunday evening. But Jack kept the store open late hours for us. A good salesman is one, instead of selling an expensive product, he feels the customers requirements and sells the products which best suits the customers requirements. Jack is on of them. Mattress was delivered in 4 days. We are very satisfied with our shopping experience. We will definitely recommend this store to our friends.

Jack the manager goes above and beyond. Excellent selection of mattresses with different price…read morepoints and toppers. I came in with my elderly parents (one with alzheimer's who recent fell out of bed) to test out different height combinations. Jack was kind, patient (in listening to our needs and challenges) and most of all compassionate to our situation. We left buying what we needed and Jack has us as customers for life! Great salesperson and store. Thank you American Mattress for having a sales manager who truly cares about customers.

Charlie, the owner, is such a stand-up business man. I recommend this store to any and all…read morelooking. He stood by the quality of his product- without hassle. We had a factory issue with a well known brand- and he simply said "I want my customers to be happy." The replacement mattress hit the spot and is so very comfortable. My wife and I are very very happy, and we look fw to a great nights sleep for many years to come.

RETURN CUSTOMER!! I love my new mattress! This is the second one I've bought from Mattress Pro and…read moreCharlie is so helpful and made the whole selection easy! I tell everyone that is shopping for a new mattress to go here, you'll be so glad you did!!