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    American Mortgage Factory

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    Downtown Financial Group

    Downtown Financial Group

    (20 reviews)

    Northridge

    My written testimonial for Evelyn Benson, Loan Officer of Downtown Financial Group…read more Based on my experience as a realtor, whenever in escrow, my biggest concern for my clients is in the property's appraisal and loan approval phase. Not meeting them on an agreed contingency period may jeopardize the security of the client's Earnest Money Deposit if not protected on a timely withdrawal or renegotiation of the agreement. Therefore, the unity and teamwork of a loan officer and real estate agent working together in complete transparency is the definitive key to a successful plan of action. The mutual ambition to administer due diligence and secure smooth closing for the sake of the clients is the primary mission. There is a great difference between a loan officer by title and a loan officer with a mission. Based on my previous experience, I can attest that you stand out of the crowd, Evelyn. My feeling of discomfort and weariness were diminished the moment I introduced you to my clients. I watched you in action and you deserve an honest testimonial and recommendation coming from a demanding, picky, and client-protective realtor like me. I have witnessed your relentless client service performance since the loan originated, during the analysis and financial evaluation period, and on several occasions for group phone calls and correspondence with my clients. This gave me the purest trust, and peace of mind that they are in good hands. You captured my clients' hearts with obvious respect using a classroom teaching strategy which is an easy-to-understand technique to navigate the flow of the loan process. Your method of familiarizing them with the current mortgage market, the dos and don'ts, the importance of timely document submission, continuous communication, and building expectations made a whole lot of difference to pre-set the goal to clear to close on the first submission. You are transparent every step of the way and the challenges and problems are your own to conquer. You work around their chaotic work schedules and yet accomplished the fulfillment of getting the important items needed to nail it. I give you the highest accountability of understanding and knowing the loan products & guidelines you sell. Your professional determination of fitting the right loan product to meet the client's financial capability was carefully calculated. You are knowledgeable about the temperature of the loan industry and by conveying your feedback in a very sensible manner have inspired my clients to lock the interest rate on its perfect timing given the uncertainty of the fluctuating interest rates. Talking about closing, you promised to meet the loan funding on the scheduled time but instead, you delivered it earlier. You are the type who under-promised and over-delivered and this is one of the good characteristics that I'm looking for in a loan officer. I'm very pleased to reminisce the day I introduced you to my clients, and I distinguished you as an integral contributor to the success of this transaction. With tendered appreciation and admiration for your work and services, you made our mutual clients happy, the other team of Real Estate (Escrow, Title, HW, HI) is happy, and most of all, to make me happy. Let me assure you that your name is on top of the list with flying colors as my most recommendable loan service provider for all my future clientele. Thank you - Wilson dela Cruz.

    -10 if possible. Beware Joseph. Very short version , if you want to be lied to and have your money…read morespent for you, this is the company. This company allowed us to fund our loan March 18 and as of May 9 we still have not moved in. It was promised to be delivered vacant by the realtors, and no one, including downtown financial thought pertinent to ask for that proof before closing or funding the loan. They also required very pertinent information to be left off of closing paperwork. We reached out to Victoria, the CEO of the company. She only pointed fingers at the paperwork we signed, and the things we had to do towards making loan payments, even though we are not living in the purchased home most of which we already knew. She took no responsibility for her company or Joseph or showed any empathy for our horrible situation. We did email her later and went unanswered. These are NOT fiduciaries Certainly weren't ours! I will attach two pictures with two completely opposite answers for the same question.

    RPM Mortgage - THE MORTGAGEE® 
LACA Mortgage Advisor  (NMLS #2096783)
Finance Pro | Hustler | Artist | Investor | Traveler

    RPM Mortgage

    (9 reviews)

    Northridge

    Nicole Francis and her team at RPM Mortgage are a first class team. I reached out to Nicole after…read moreworking with a large bank that was unable to execute on an appraisal during COVID. Nicole was able to lock in a competitive rate on a jumbo loan, and work with appraisal management company to provide visibility to milestones. Her team worked around the clock and weekends to keep the closing process on track. Nicole and her team were prompt with communication, status, and actions necessary to address lender requirements. Thanks to RPM's efforts I successfully closed on my dream home during chaotic times. If you need a team that can get the job done, call Nicole.

    Scott T. Davis and his team at RPM Mortgage are absolutely amazing! He made buying our first home…read moreand the stressful process around it so incredibly easy...even during COVID! I am honestly so grateful for Scott and the overall home buying experience we had! Every time I had a question, even if it was stupid or naive, Scott was always available and really took the time to explain things to me, even beyond business hours, if needed. Even if it was a long conversation, he was always kind and clearly explained things and the process in way that it helped a lot with my first time buying concerns and nerves. His team is also incredibly helpful, nice, professional and quick to respond. I would recommend Scott to anyone with rave reviews! Thanks you for everything, Scott!

    American Mortgage Factory - mortgagelenders - Updated July 2026

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