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    Big O Tires

    4.0 (47 reviews)
    Closed • Closed
    Updated 2 weeks ago

    Services - Big O Tires

    Oil changes

    Routine automotive maintenance

    Big O Tires Photos

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    Reviews With Photos

    Big O Tires JTown
    Mike L.

    After hearing some grinding noise from my brakes I stopped in to BigO in Jeffersontown, KY. Shannon the shop manager listened to what was going on and discovered I needed new brakes all the way around. Dropped off my vehicle at 10 am and my SUV was ready by 1:30 that day. Great service at a fair price. Super friendly staff. Thank You for taking care of my QX60.

    inside
    T O.

    I always take my vehicles to this location when it comes to my tire needs. No matter the problem whether its buying tires or simply plugging a tire because of a nail, I know they have the best expertise like no other. This time I have noted a few things that happened that has never happened before. As I was sitting in the waiting room, I saw them pull my vehicle onto the rack inside. After the employee got out of the car, I noticed the headlights left on while they made necessary repairs on the tire. The vehicle was turned off, thus using battery power. Not knowing how long it would take to do the repairs, I decided to go inside and turn the lights off. I waited a few minutes before doing this hoping an employee would turn them off, but they didn't and I didn't want it to drain my battery. When I got in the car, I noticed they turned my vehicle off in drive. Not a good thing. I was always taught to put a vehicle in Park before shutting it off. So, I put the car in Park, turned the lights off and went back in to wait for the service to be completed. After the Job was completed, they pulled the car out front. When I got in the car to leave, I noticed the tire pressure on the tire I just repaired had 38 psi. The recommended psi is 50 not 38. This was the psi I had when I came in to repair a tire that was loosing air! I was taken back a bit thinking why didnt they add air to the right recommended psi the manufacturer recommends? Then, when I got home I looked at the tire and noticed they didn't put my valve stem cap back on. I notice I always get charged $ for those silly caps only to loose it at a tire center..lol...Anyway, I got the air compressor out and put air in the tire, for the last time I hope. So far the pressure is holding so they did a great job plugging my tire. The manager was nice and very professional as usual. Even though I had a few issues, I will gladly come back again and again to Big O for my tire needs. I know they have a very hard job to do, I really appreciate them for what they do.

    Hands-down the worst experience I have ever had with a tire shop. I came in with a spare on my car after getting a flat and was told they didn't have the tire I needed, but could order it and it would arrive the next day. I was totally fine with that. Next day goes by, I don't hear from anyone, so I call. No tire yet. The next day goes by I still don't hear anything so I called them yet again just to be told they still don't have the tire. Finally on the third day I called and was told the tire still had not arrived but they would put a temporary tire on. So I brought my car up to have a temp out on it and they completely destroyed my rim. I brought the car back to them to show the owner, and he told me that they did not do it, and because I pushed back, he then told me that I needed to go somewhere else to get the tire replaced, even though the replacement I originally ordered had finally arrived. So now I'm waiting even longer for a tire and going to be stuck, paying for the damaged rim out of my own pocket. What a joke-- customer service was horrible and I can only imagine the owner was talking to me like I'm an idiot because I'm a female. I'll make sure to share this experience wherever I can. ETA: even the managers response to my review was a joke. Suggesting that they were "older" curb marks is rather insulting considering myself and multiple others confirmed The wheels were in perfect condition before my car was taken back to have the tire replaced. Maybe there are some cameras back there so we can see whichever employee curbed my wheels and didn't say anything about it. Lack of integrity. Actually, above to see some camera footage.

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    Page 1 of 2

    Ask the Community - Big O Tires

    Review Highlights - Big O Tires

    “Shannon the shop manager listened to what was going on and discovered I needed new brakes all the way around.”

    Mentioned in 19 reviews

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    People searched for Tires 1,817 times last month within 15 miles of this business.

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    Performance Auto Care

    Performance Auto Care

    (9 reviews)

    They took the time to look over my car and its issues while also informing me on why was being done…read moreand what was found. Really felt valued while being there not just a customer spending money . They also had great prices. I recommend them for my repairs and upkeep if needed in the future . Amazing

    Man oh man, if it wasn't for this shop I would have been in a horrible place…read more Spent good money at another certain shop that is "Toyota specific" in Middletown. And they destroyed the studs on my exhaust manifold from a simple bolt on magnaflow exhaust that should have been no more than 2 hours and a few hundred dollars. It left that shop leaking and loose, right rear cat failed and magnaflow honored the warranty and shipped me a replacement. Brought it back to have them swap the part and fix the leak. It leaked even worse and the owner told me straight to my face that it was not leaking and it didn't fit perfect cause it wasn't OEM. I finally find Eric with performance automotive and come To find out he even used to work at ams, so he knows what he's doing for sure. After spending 3 hours removing the old stripped studs and putting in new hardware, the magnaflow exhaust all went into place perfect like an OEM part . Had some other parts that needed to go on before a trip back to California and when I went to drop off truck my alternator was showing signs it was going out. Got all the parts together and he managed to swap that, installed my traction bars, do my carrier bearing on my driveshaft, and airbag cradles. Truck drives perfect now and while his shop rate may be "high" to some people, he actually is working that full hour and doesn't just sit around. I'd rather pay more per hour and less hours and ensure it gets done than some of these other shops in the area that charge less per hour but bill you more hours and mess things up like what I experienced that he had to fix. Overall you get what you pay for and simply put, He's the only shop I would ever go to out there.

    Pro Auto Care

    Pro Auto Care

    (7 reviews)

    Impressed with this auto shop after one visit. Been to a lot of repair shops in 40 years and this…read moreone stood out. While in the Middletown area and Brake lights flashed for a few minutes. While waiting for my repair I could see and hear the top of line respect they had for each customer. How the whole shop worked in unison, provide customer rides while repairing their cars, had a sign on the wall that spoke of honesty and they have it her. I was told no problems with the brakes and didn't charge a dime and now they are my new repair shop. I live in Buechel but this place is worth the drive. They have another office in J-town.

    Very friendly and accommodating. I had a very negative experience with my car dealer on changing…read moreoil. They told me they spelled oil while filling it but gad cleaned it up. The engine was smoking as I drove off. I took it back and they said they now steamed washed it and all was well. The car had a very small leak about once every week or two for the next couple of months. I decided to take my car to Pro Auto care. I asked for an oil change and to check out the leak. It turns out the oil filter was so tight the seal or cd something was no longer flush on the engine and allowed a lead (very small) of oil. Pro auto not only changed my oil but cleaned up the leaked oil and all seems well a couple of weeks later. Price is reasonable, people are professional and friendly. They tell you the truth and are quick, efficient and professional. Great service.

    Big O Tires - tires - Updated September 2026

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