Incredible, spectacular service. I can't say enough about how impressed I was with the response and knowledge of the refrigerator service man. Wow! My 14 year old whirlpool side by side refrigerator broke a few weeks ago, but had still been making ice. I wanted to have it checked just to be sure I could trust it. When I called to describe the problem, the person who answered suggested that i pick up some thermometers and monitor the temperature, and call them if there was a problem. I got some great freezer /refrigerator thermometers from the hardware store and found that both the freezer and refrigerator side were too warm, even though I had the coldest setting selected so I called for an appointment. They called me back and let me know that the service man would be out today after 11. They reviewed the prices with me. Today I got a call that the repairman would be leaving soon. Then I got a call that he had left and should be at my house soon. The repairman also called me to tell me that he was 15 minutes away. This was great since I didn't have to wait at home but could do some small errands near home. When he got to my house, he listened to the description of the issue and diagnosed the problem. He asked how old the refrigerator was and explained what was going on, telling me that it would cost more to repair this than to buy a new one since only about a third of the freon that should have been getting through the system to cool it was actually getting there. I really appreciated that the repair man showed up as expected, kept me informed and had excellent knowledge of the problem. I really enjoyed working with this company and will call anytime I need service. Thank you for the great job! read more

Overpriced service charge. Cancelled a part ordered , charged a ridiculous restocking and shipping fee. Was told it would take a few days to get part, no way it was sent and shipped next day. This was a friday and I called 9am Monday morning to cancel. Shame one you for taking advantage of consumer. read more

TLDR: Find someone who provides itemized pricing. These guys charge insane rates and won't even tell you what parts they installed. I'm very unsatisfied with both the service and the follow-up with American Service. After the repair, I asked a straightforward question: what specific parts were installed. They refused to answer. No itemization, no explanation, just deflection. That alone is a major red flag. After some independent research, I found the parts installed cost roughly $500 total. I was charged around $1,500 overall, which implies ~$1,000 in labor for at most 1-1.5 hours of work. That pricing is wildly out of line with the market. They're free to charge what they want, regardless how offensive it is. But when pricing is opaque and basic questions are avoided, it creates a dishonest experience and erodes trust. Playing dumb when asked for details only makes it worse. Look elsewhere read more

STAY AWAY! Dishonest to the core and incapable of repairing. Charged me $700 to repair a washer that they couldn't (another company did it on one visit) repair and won't refund it. Go literally anywhere else. Tech had no idea what he was doing. Started replacing parts and admitted that he had no idea if it would work. Left the house and told me to call if it didn't work and he'd come back and change something else. Ignored the calls and disappeared. Office staff said it worked when he left so we had to pay. On top of that, the unit is under warranty. The manufacturer admitted that had to business charging us in the first place. Stay away from this hapless outfit. read more

Scheduled a repair for an outdoor appliance. Call scheduled and confirmed. Received a call during the repair window that the technician can't come due to rain. I informed the person on the phone that the outdoor appliance is on a covered patio and would not get wet. They refused to come because the rain could be "sideways". I asked them to cancel my appointment. Immediately after hanging up they began to call and text that the technician would now come. Bush league. I'd rather buy a new appliance than deal with this level of nonsense. read more

We needed a new pilot for our old stove, they charged us $369 plus tax came up to $400 for to replace it. I personally will not call them again. I asked the guy to give me a estimate of how much it will cost to repair my washer before even looking at it, he said at least $400, I told him that I was not interested, I for a couple of hundred dollars more I could get myself a brand new washer. read more

American Service - Appliances & Repair Near Me - Hicksville, New York

This is my new go-to appliance repair company. Their customer service was so nice and professional. They sent Alex, a technician over w/in 1-2 days (it was during July 4th holiday). He found the problem and discussed options with me. I decided to have a part replaced and Alex had my machine up and running w/in an hour. I would highly recommend them. read more

Josh at American service was very helpful. They were able to schedule me in quickly and Josh called 15 minutes before he arrived. They immediately identified all the problem and had all the parts on the truck so they were able to fix everything same day. Great service! read more

American Service's goal is DEFINITELY NOT "100% customer satisfaction" (contrary to the lie that is blatantly listed on their website). This is related to my review for Middleby as this was the licensed repair company they told me to reach out to that is in my area. Similar to that other review, when we were still under warranty, all was well and great. However, as other reviewers have mentioned, American Service is NOT here to help you out. They just want to rob you and make your life even more difficult. Our fridge has now had to be serviced at least 2 to 3 times in less than a span of 3 or 4 years? Surely Viking fridges should be better than that, but alas, they are not. Our service guy is fine but just to STEP FOOT IN THE DOOR to give me an estimate on how much I will be charged to replace the interior fridge lights (THAT WERE REPLACED LESS THAN A FEW MONTHS AGO BY THE SAME SERVICE GUY ROB), I have to PAY A HEFTY FEE OR $169?! Are you insane? The lights that this same guy changed broke in such a short span of time (which is under the year guarantee that American Service provides) yet I AM THE ONE to still have to shell out nearly TWO HUNDRED DOLLARS to get an idea of how much it will cost to fix? Not only with the lights, but there were other issues with our fridge and American Service charged us $1200 just for 2 to 3 hours of work. This company is criminal and the owner should be in jail. read more

We called American Service because our Bosch dishwasher was giving us an issue. Their serviceman Alex was prompt, professional and was able to fix the problem. American Service and Alex went above and beyond and will definitely call them again if we have any issues with our appliances. read more

So our Whirlpool washing machine broke and we did not know who to call so we called American service. They told us it would be $125 to come out and whether they could fix it or not the $125 has to be paid... But if they do fix it the $125 will go towards the fix. It turned out that the washing machine needed a tiny part, not a motor and nothing very large. It also turned out that the technician had the tiny part on his truck so he proceeded to fix it. The final bill was $300. I thought that was very very high for a small part that was on his truck and the entire repair took between 20 and 25 minutes. I hate to say it but we felt very ripped off. Yes, the washing machine is fixed and is now working but we will not use this company again..... read more

I have a 35 year old in the wall double gas oven. Called around and some people wouldn't even consider coming in. I called American just a few days before Christmas. They were extremely polite on the phone and explained they may not be able to repair such an old appliance, but they would try. I got an email confirmation with a picture of the repair person and his name. He called when he was on the way. The repair was made and Christmas was saved! Thank you so much American Service! You are my hero!! I'm back in (cooking) business! read more

After considering our situation I am happy to report American Service did the right thing and refunded our service call fee Glad to see when people do the right thing. read more

this company is scam ! I called cuz my stove was making a sound and he didn't even check shit and looked confused I told him just turn the stove off and charged me 169 dollar just to do that ! the lady on the phone was threatening and telling me I better pay him like excuse me ! I asked since u didn't diagnose problem why would I pay so much ! she was extremely rude ! also owner should know the same woman called me back and was threatening me again and I just hung up on her I already paid now go away read more

I would give this company ZERO STARS if possible. The receptionist was absolutely rude and dismissive whenever my wife called to find an update. We've been dealing with our Viking Refriderator being broken since JANUARY of this year and it's now the end of AUGUST. The servicemen have come back numerous times without actually doing anything. When they said they had to order a part it was months until we got someone on the phone and to this day we are still waiting for them to come back. When we called Viking directly, they notified us that American Service had waited ONE MONTH after leaving our house to order the part. Also when the servicemen had come we informed him that the freezer was leaking. Clearly it is not sealing properly because we can feel the cold air coming out of it and all contents have melted. He had a look at the door and shrugged "I don't like the way this closes" and then left the house without telling is when they'd be back. We haven't been able to use our freezer since JANUARY..... 8 months ago. I don't write reviews and I don't like to bad mouth people as I am in a service industry as well and understand that not every client will be happy but the avoidence, lack of communication or just blatant lack of any sort of effort as if we've been erased from their schedule is unheard of and I don't understand how a business that operates as such can remain in business. IF ANYONE FROM AMERICAN SERVICE IS READING THIS PLEASE CALL US. A Ma, lake Rd, Viking Refriderator - broken bracket and leaking freezer. The contact phone number ends in 8818. read more

American Service - Appliances & Repair Near Me - Hicksville, New York

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OMG...I was given advice over the phone (with incredibly great authority) that could have burned my house down. Then I spent a fortune having an electrician come...only to find out that the issue WAS the washer and not electricity. Keep away, keep far away. read more

They came to check my Viking Fridge Said I needed new gaskets would cost $785.00 Went online the parts cost $350. The online video Showed it takes 20 minutes to install. REALLY? read more

Wow, How rude can one person be, If you know that the only phone calls you will be receiving is customers looking for service, Be Pleasent.. Mrs.Damico should take a long vacation. She can not handle this job at all!! And Answer the phone with a pleasent tone. Be nice!! Wont be using this company EVER read more

Worst company/customer service/communication ever. GE Monogram fridge/freezer not maintaining cold temperatures. Weeks long wait for an appointment and incompetent repair - multiple visits & multiple parts - practically every electrical part replaced before they fixed it. Took 6 weeks to get it fixed. Would NEVER use them again for anything! read more

Totally don't understand the ratings here. They fixed my Viking range on short notice. Arrived on time and even called ahead to make sure we were home. The part they charged me for seemed fairly close to market rate and the overall charge was reasonable (esp. for the Hamptons). PLUS, they take credit cards and swiped the card in their iPad. I've had many a repairman remand cash. Thanks much! read more

Great service. Charlie and Tyler both came on time, were friendly and courteous, and found the problem with our dishwasher immediately. Would highly recommend. read more

American Service is top notch service. Repaired our dishwasher in June and recently our Vicking oven. Submitted our request via website ( Sunday night ) Next morning call from the office - courteous and professional. ETA for tech to come - Monday ! Never had such a quick response. Tech Josh came - courteous and professional - knew what we needed. Office called - techs came today - Josh & Miguel - oven fixed. YES! Highly recommend American Service - website http://www.americanservice.co/ Like I said , Top Notch Service !!!! read more

Water is leaking causing danger of slipping especially unsafe when holding my infant son! This is ABSURD. I have no more words to describe what a nightmare it's been trying to get American service to do their job once and for all!!!! read more

American Service - Appliances & Repair Near Me - Hicksville, New York

This is a followup to Sue D's recent comments regarding our Viking fridge and the gasket issue. After she posted the comment, the office manager called our home the next morning at 8 am on our home telephone and cell phone. at least three times . He apparently took great exception to my wife's comments. Claiming the charge of $500 labor was justified in that they use Viking certified parts and that their labor is warrantied. For the record, the parts we subsequently ordered were from Viking. The cost was about $330.00. Also to be fair the installation did not take 20 minutes as the online video claimed but 30 minutes. Maybe if I was a trained professional it would have taken less time. LOL. That being said, to charge almost $500.00 to install two simple plastic components on a fridge ( that took about 1/2 an hour) is egregious to say the least. Suffice to say, we won't be calling American Service again anytime soon. read more

First off I was informed that the service man would be wearing a mask and gloves due to COVID, he had the mask but no gloves and the man who came was Rob and from right off I knew it was not going to be a good experience. The only way I knew someone was at the door was because my dogs were barking he says he knocked on the door but I have a RING so why not use it? He comes in I tell him that my pilot lights don't light up on the top of my stove unless I turn them all on and then use a lighter to light one and then a small flame starts and then they start working. He says well I wasn't really watching what you did to start the pilot lights to work but I'm going to try and diagnose it because it seems to work now and I tried to explain to him that once I get the flame it works till I try to light it to make dinner the next night I have to try and use the lighter to get it working again. He was also there because the light in the refrigerator works sometimes and then sometimes you have to shake the bulb and it works there is clearly a wiring problem he looked at the bulb and shook it like the bulb doesn't work but it was working. I then asked how much to fix the stove and do you know what the problem is and he said it might be the pressure flow regulator but he wasn't too sure. At that point I said I don't understand you're the technician but you're not paying attention to when I showed you how I have to light the pilot light on top of the stove. Then The fridge light he had no clue. So at that point he said to me I don't want to deal with my attitude so he would gladly leave and not charge me for the visit and that there are many other service companies that can fix my stove and refrigerator. Now is that really how you treat a client. I then said fine if you don't want to fix it you can leave. SO DO NOT USE THIS COMPANY AND THEY ARE TOTALLY UNPROFESSIONAL AND TRULY CLUELESS. WHAT AN ABSOLUTE WASTE OF MY TIME!!!!!! I called to complain and Amy the person who took my call was also rude and obnoxious and supposedly a Mr. Scott the supervisor is going to call me back. I won't be holding my breathe!!!!! USE AND LESS!!!!! I'm glad they didn't fix my stove it probably would've blown up my house!!!! read more

Well someone said it, and it's worth repeating. This appliance repair shop, (and would say all appliance repair shops) have consumers, 'between a rock and hard place.' Replace or repair. They know the cost to replace the appliance and therefore know how much to charge to repair. The $$ quote generally makes a better argument to repair. However the scam is that the realistic cost to them has incredible ridiculous mark-up! They got you because there is a service charge to come out. My GE refrigerator repair took 15 mins. to fix (not counting travel time) and the part cost ~$180. A reasonable charge should have been $300-$350. They nail me for $531 dollars! This was my mistake; my advice, if you consider yourself half way handy -try fixing yourself. Chances are the simple answer is on web, Otherwise replace it. read more

Placed a service call on a Monday morning at 9am to repair a refrigerator. Company representative scheduled the earliest appointment for Wednesday between 1pm & 4pm. We are a Business so I told the representative we close at 4:30pm. Representative called Wednesday afternoon to tell me they couldn't keep the appointment. So I asked will they be able to come on Thursday morning since we have been waiting since Monday? Just called at 11:30 am to be told they will not be in this area till next Tuesday. So we should wait another 6 days for a repair unacceptable. Will not be using this service company! read more

Be careful. $630 estimate has turned into a $750 charge for a $100-$200 part. They will refuse to provide you with an itemized bill and customer service was, in my experience rude. Technicians were nice enough but $500 plus service call, I feel totally ripped off. read more

The most unprofessional service company I have ever dealt with. Rescheduled and canceled tons of appointments for very high end products. Canceled time and time again because "they could not find parking". If you care about your product and your time avoid them at all costs! Not to mention I've heard from multiple other people that they have no clue what they're doing. UNPROFESSIONAL! read more

Just had a service technician Josh fix my ice maker. He was personable, knowledgeable, professional and had the parts readily available. I would highly recommend. Ice maker is working again read more

My experience with American Service was nothing short of spectacular! From the moment I called this morning to ask them to come look at my refrigerator to the same day service by Charlie the serviceman... I was amazed. Charlie was incredibly kind, knowledgeable, and professional. He quoted me while looking at my fridge and diagnosed all of the issues (and offered me his honest opinion). Just a pleasure, thank you all at American Service. read more

This is my second post on this company , I't has been over a month and i have not received the washing machine parts as promised by josh, it was a hoax i fell for , he had to come by 3 x's and install the same part , i should have asked to hold the old part but i trusted him , my mistake ! so any one getting a new part hold on to any old part he's replacing read more

GREAT SERVICE! The technician (Alex S.) came during a storm - he was very respectful- wore a mask the whole time he was here. He was very knowledgeable on how to fix my dishwasher- he was quick, neat and efficient. The cost was also very reasonable. This company was able to schedule an appointment quickly which was also appreciated. would definitely use them again if i needed. read more

Serviceman came exactly on time. Very professional. Told me he would get back to me about needed part. Company told me that I would be better off dealing with manufacturer myself to get part. They promptly refunded my service fee. Had dealt with them once before and was totally satisfied. Highly recommend read more

American Service Pennies Appliance in Hicksville, NY was referred to me by my contractor in the Hamptons. And thank God! They sent me Charlie who is the ultimate professional and an expert in all areas of appliance repair. I do not hesitate to recommend him - he is amazing. Charlie showed up within 24 hours and fixed everything from my washing machine to the microwave within a couple of hours. As I thought he was so talented and capable, I asked him to take a quick look at my cable TV as it wasn't working - knowing that this was not within his scope of work. He was so generous - he analyzed the problem and fixed it within minutes and with a SMILE! I highly recommend Charlie for all appliance repair needs in the Hicksville and surrounding areas. read more

They did the job but charged me $460 for half an hour of labor and what I later found out was a $40 part. CRIMINALS

My Electrolux dishwasher suddenly refused to work, showing the "50" ferror number, which is code for a broken circulation pump. Where to go, who to call? First thing I did is go online and ask for recommendations. I have a favorite local site I use ( NextDoor.com) and saw a woman had a major thumbs up for American Service. So, I checked out their website and it looked professional and legit, which is always a good sign. Then I called them and got connected with Amy, who proceeded to be my therapist for the morning. Honestly, she was super helpful and supportive and not just trying to get her guys in the door to make a few bucks. She even said, if you don't want to fix it, here are some good brands to buy that "my guys strongly support (KitchenAid, Bosch)." Anyway, I proceeded to try to get it fixed. So, I scheduled with American Service and the next day, Charlie and Tyler arrived right at 10 am (I had a window from 10 am to 2 pm). They shook my hand, walked in and immediately said "this is going to cost a lot. Don't fix it (it's a bad brand) and spend the money on a new, better DW." Not that I'm crazy about dropping $600-$800 on a new dishwasher, but they were truthful that I would be foolish to throw good money after bad. Thank you American Service! You're on my list for the next time one of my appliances craps out. :) read more

Been using this company since 2009. Spent several thousand dollars over that time for my home and a rental. Had a broken microwave latch. They knew the cost but would not let on. Technician basically laughed when he came. "Do you really want this fixed?". Wanted to charge me $279 plus tax for a $300 microwave. Of course, I declined. Then they hit me with a $95 service fee for not getting it fixed. I called, tried to reason to no avail. Offered me a $20 discount on my next repair. Congratulated the business on losing their first long time customer of 2018. No business is that busy that they can toss away repeat customers. Word of mouth is the best, or in this case, the worst free advertising. Kicker.... googled the repair and there is no cost. Remove door flange, pull out plastic latch, drill new hole for spring and reinstall. Unfortunately that cost me $95 plus tax *&^%$#~! Best of luck, American Service. Based on the ratings I'm not the first and probably not the last! read more

The technician, Josh, arrived right on time. He was very knowledgeable. He had the needed part in the truck. He took the time to make sure that the oven was working before he left. Have always had a good experience with this company. read more

Disappointing. Called them for my outdoor grill. Needed to replace 2 igniters. Repairman first tried to get me to agree to replace all 4 igniters. Was finally quoted $600 for two igniters. I was charged $150 for the service call. About a month later the two igniters were installed. And I was then charged the full $600 so $750 in total - for two igniters. Live and learn. read more