May 22, 2026 To the Emergency Department Leadership and…read moreStaff, I am writing to express my deepest gratitude for the exceptional care my mother received when she was brought to your emergency room by ambulance from a rehab center. During an incredibly difficult time, your staff treated her with profound compassion and kindness. We had to face some very tough conversations, and your team handled them with immense sensitivity. I was kept completely informed throughout the evening about procedures and outcomes. I have often heard stories of the dying being surrounded by a circle of loving family and friends. Because we were not expecting this sudden cardiogenic event, I was alone to face this reality. Yet, I never truly felt alone. Your medical team stepped in and became my family and friends, while loved ones scattered across the country prayed and waited to hear the outcome. I have served as a chaplain at MD Anderson, so I understand the clinical environment, but everything changes when it is your own mother. Your staff--and especially registered ER nurse Lauren, who cared for us on April 26th--were incredibly supportive, attentive, and guided me with total grace. They knew instinctively when to give me space and when to close in. You can't teach that; it is a calling of the heart. They proactively called the chaplain and, when needed, provided a private family room. Their overwhelming kindness during my mom's passing leaves me forever grateful. With sincere appreciation and blessings, Suzanne Scheiber Nawrocki Spicewood, Texas

The quality of care is excellent for patients on the oncology ward (my husband) or in the Medical…read moreObservation Unit, (me), BUT my husband had an outpatient surgery last week. The team performing the procedure told him he would have to return for another, more in depth procedure on May 19, tomorrow, that would necessitate his staying in the hospital for 3-5 days. No one has called to tell us what time he has to be there, where in the hospital to go, or what the procedure might be. The woman my husband spoke to this afternoon said he was probably having a spinal tap, which he already had last week. Two spinal taps in a week's time, he asked. She didn't know why he needed another. He has called 4 or 5 times all afternoon and into the evening. No reply. Furthermore, they might want to retrain some folks in their billing department. My husband has Medicare Parts A and B, a Highmark supplement, and is enrolled in the plan for Delawareans with cancer who are on a limited budget. Nevertheless, he got a bill--not itemized --for $1846. Friday. Turns out no one at the billing department bothered to bill my husband's supplemental insurance or the insurance for Delawareans with cancer. The billing department just assumed my husband would cheerfully pay the $1800 plus bill. Get real. My family told us to go to John's Hopkins or Sloan Kettering for a second opinion and my husband's treatment. I wish I had listened to them.if it weren't for the courteous staff and good experience I had in the MOU, I would have rated my review a zero.

Frequent vandalism to cars parked in the garage attached to the hospital. When concerns were…read moreescalated to security, the response was "park at your own risk."

Muy excelente Me trataron con humildad humanidad y respeto…read moremás profesionalismo hoy día 28 de agosto a mi amiga Ana Ortega, yo me quedé en la noche asiendo vigilia y el personal del piso #6 se portaron super excelentes todos muy pero muy buenos me hicieron sentir como en mi casa gracias, estábamos en el cuarto # 636 Gracias a todos Atte. Segundo De Jesus Baez

They took me in and treated me after I fell on the ice and cracked my head open while I was drunk…read more Nice people I'd attempt that jump again. 10/10

First off I will Say this...Last year between February 2025- April 2025 I was employed for…read moreChristiana in nutrition and they treat the nutrition staff in the basement like crap. I moved from another state and was hired towards the end of my 90 day period after busting my butt to get there on time everyday out of Nowhere I began to have fever, amongst other symptoms inwhich required me to be out for at least 2 weeks from cleaning patient trays inehich nurses left IV needs on the trays. Bloody bandages that should have never made it downstairs. There was no accountability and because I just moved to the state I stayed at the Extended stay hotel right behind that offers discounts tk employees. I depended on my by weekly pay to care for my children. And I wss not able to afford the hotel. I ended up having to move out of state because they wanted me tk start my 90 days over. I had to resign because then I had no money to stay stable enough to work. The Director Christian cared less. As I moved back into the state I ended up in a bus accident using public transportation as and as of today May 27th at 4:56 I am traumatized. I knew I probably should not have gone here during my emergency because once I got to the back in E.R I noticed many staff stressed openly complaining about not wanting to be there. Taking there frustrations out on multiple sick patients including me. I kindly asked if I can speak to Social workers hoping I could get a Uber home after being prescribed medicine that made me dizzy. Rasheeda was not my nurse but was assisting my current nurse in my discharge. She appeared to be along and irritated. She expressed " its been crazy all day to other patients. I watched her supervisor walk up to her asking her to come tk her office at the end of her shift and all her anger was geared towards me for no reason and expressed that " I can call social workers but they going to say we dont provide transportation inwhich I was confused because I was told apart of my bus accident claims I could receive transport. She began to tell me I needed to act like an adult and all of a sudden I was being " disrespectful " and I was not at all. The doctor who entered the room (male) Mr. Burns began to call me unintelligent and " you act like you cant comprehend English or what she told you then I cant help you" because I wanted more clarity hoping from someone else in a higher stature because I had been the 8 hours and my 7 year old once he got out of school needed to be dropped off to me and after receiving a muscle relaxer I did not feel comfortable catching a Bus as they suggested. They tried to lie on me saying I was disturbing patients. Social worker came down and confirm its notated in my file I could receive transportation services and began to try to get me a Uber after I already called someone out of state to get me a ride and I told them I was contacting the governors office. It was also notated that upon leaving my blood pressure was very high upon dischsrge. And im only 36!!! I WONDER WHY. I WOKE UP A LITTLE BIT AGO AFTER JUST HAVING A BAD DREAM ABOUT HOW I WAS JUST TREATED IN FRONT OF MANY. should have started a lawsuite when I was treated poorly as staff and now its official.

People are very nice here. Atmosphere is great. The people at the front desk were nice as well. The…read morecare was great! But the wait in the ER was almost 2 hours of waiting. I do get that because a lot of people were there on a Monday at 11:30am. The rooms were nice. I would recommend here for your child/children.

They all about diversity and exclusivity, but nothing about professionalism!…read moreBe ready to spend an additional 40 minutes with you undressed sick baby while waiting for the doctor who is hanging around and don't care about a patient. The care quality is so low, so your baby height can jump up and down from appointment to appointment and no one paying attention! LGBT exposure is all around the place. Pronouns and "Proud Ally" badge is the must for all employees. Rainbow and transgender flags are all over the office, children groom is the priority. Dear mamas, find some other place, where stuff is concentrated on your baby health, not on the woke agenda.

Nobody wants to be sick or hurt but if it happens CCCHS I is the place to go. Best care avail with…read moreexcellent nursing staff and, if you avoid hospital because of hospital food, then go to CCCHS that actually cook!

what I personally experienced at this facility. I felt compelled to contact The Joint Commission…read morebecause what my mother endured was deeply disturbing. During her stay, I repeatedly found used syringes, butterfly needles left in her bed, empty fluid bags, and trach care supplies with dried or solidified residue. I personally witnessed concerning cleanliness issues on nearly every visit. I often had to clean TPN lines, IV lines, pulse ox cords, bed rails, and even address visible fecal matter on her mattress myself. No family should walk into those conditions. My mother became so fearful and uncomfortable that she often begged me not to leave. Because she was extremely weak and her hands had begun to contract, making it difficult to use the call bell, I set her iPhone to automatically answer my calls so I could monitor her remotely. There were nights I stayed awake simply watching over her because I did not feel she was safe. I frequently had to call the nurses' station myself to ask staff to check on her, change her, or suction her trach. My experience with night staff was especially alarming and consistently raised serious concerns about attentiveness, urgency, and patient safety. I also strongly encourage families to closely monitor MyChart documentation. I personally reviewed notes that suggested care, checks, or services were performed when I was physically present and did not witness those interactions taking place. On multiple occasions, I found myself questioning how certain charted entries could be accurate based on what I directly observed. For my family, this was not just disappointing -- it was traumatic. What should have been a place of healing often felt like a place where I had to personally fight for my mother's basic dignity, cleanliness, and care.

Went to visit my mom and there were used feeding tube syringes on the floor, dirty alcohol swabs…read morealso on the floor, the place was not clean. My mom had a breathing tube and could not speak - the nurse call button was nowhere near her bed. She had a lung infection and they were cleaning the dialysis machine right next to her with bleach. When she was sent down to ICU they either threw her belongings away, accidentally sent them to the outsourced laundry company or someone took them. They were never found so no one is certain. It was the worst hospital our family has ever experienced. Do NOT send your loved ones there; it was a disgrace.

Unstaffed and disorganized Waited for hours and then put in…read morecold room in ER for 24 hours . Ambulance took me here because other hospitals in the network are closed. I will never use this facility again

Sharing to hopefully ward off anyone who wants to use this facility, my grandfather who has severe…read moredementia was admitted into the hospital after falling, he was held for 8 days before being discharged with no issues, when home he didn't get any better so he went to his normal hospital, His doctor he sees there told us that with the severity of his dementia, sitting for 8 days straight would cause irreversible damage. They also stated he suffered a broken rib from his fall. The fall was 21 days ago at this point. His dementia had gotten so much worse after the 8 day stay from hell, so bad that he cannot eat anymore. Long story short this hospital killed my grandfather.

I was looking for something for my 81YO grandmother diagnosed with dementia. She was manageable at…read morehome for a while, but she isnt always compliant with her medication and she often goes thru angry outbursts and for her age to be trying to get up and throw stuff makes the situation even worse - those episodes are putting others at risk of injury and most importantly, injury to self. Experiencing this at closehand, especially with someone who has dementia, they forget that they are not as able as they are used to. Often, they think they are living in their past lives when they are still young, energetic maybe they were dating at a the time or even living in a different household. When these episodes come up, of course, they remember, they panic and sets them on a frenzy. It gets to a point that holistic care has reached its limit and of course you would have to resort to a crisis center and medication. Getting them medicated isnt a bad thing and oftentimes its necessary. Morgan at admissions walked me thru the process just so I (and you) will be prepared in the event that someone has to be brought in. The check in process is rather simple and they welcome walk-ins. Just remember that you do check in your contraband and anything that could be a cause of self harm (like shoelaces, cables, blunt objects)They allow you to have a few personal articles of your clothing and they also allow you to bring in a new, unopened pack of cigarettes. After getting checked in, youre brought in to be evaluated in one of the private rooms so they can see how they can help you and what unit you would be able to fit in the best - i'll get more into that later. In my case, if my grandmother consents, im able to join her in the room and also share what she is experiencing and help fill in more of the story. I recommend that it would be super helpful to have handy a list of medication they are already taking so that they can use it as a reference, there are no negative side effects and if at all, could be adjusted or even removed. So youre probably thinking, there are those who come in because they are suicidal, homicidal, lethargic and in my grandmother's case- aggressive. They have different units for each kind of level of care for the patients. So aggressive patients wouldnt be mixed with those who are calm - in fact, they might need something more secured and what other behavioral units call - a locked unit. These units are more supervised and monitored so that when a behavioral episode happens, at least they dont get themselves hurt. To my surprise, its rare nowadays, but they have a unit also for adolescents - just in case you might think of someone who needs the help. Adolescents stay with adolescents and separated by males and females. Adults with adults. Seniors with seniors. Detox with detox. "Oh its just the facade, its only pretty in the front. They knew you were coming in." - Actually no. I walked in cold, unannounced and asked if i can check out their unit. Morgan walked me through their hallway and showed me their locked (yet open) unit. Even just peering thru the windows prior to walking in, i can already hear and see the staff interacting with the patients. Its a very friendly, human and calm tone. Like it doesnt even feel like a behavioral unit. Theyre just chill. What if i need to get a hold of my grandmother to check in on her? Everyone who checks in, their designated contact will receive a keyword or a keyphrase to allow the operator to grant them access to speak with whoever is admitted into the unit. So i feel more comfortable checking in on her even when her phone is deposited. Just remember you claim it back on discharge. Mostly, patients can roam around their designated units. Interact with other patients and there are nurses on standby if they need help with their mobility or if they need assistance with their dailies. Im strongly considering taking my loved ones here especially when my grandmother goes into crisis mode. Now im more confident in the process and i'll be prepared when her need arises. Im sure she can be helped but also, do always check in with your specialist and make sure they stay in compliance with their medication.

Some nurses are creepy and belong in horror movies. There…read moreare fences (with barb wire) around that facility and while not Guatanamo Bay one cannot movie around freely. It is more like a low security prison than a respectable place for people to recover. They will say...we will know when you do not tell us the truth and we will keep you here for as long as we find it necessary. Knowing it is all for profit, scares the hell out of me. On the other hand there are also nice nurses who are considerate and respectful. But I would not spend a minute there if I was given a choice. Lot of disturbed people there of course and they may put you with them, which I do not think is healing or appealing. I think it is stressful especially knowing the facility is secured. Understandable but it feels eery. I guess it is not always easy to assess people on checkin, but nevertheless they should not put people with different diagnoses always together. Think about that. Should the patient think I belong here or rather not? On the other hand it is important for patients to socialize with each other. Not sure about nurses acting against the will of a uncooperative patient.

My SO had to get an endoscopy done, and his doctor is based out of Crozer-Keystone. The actual…read morehospital itself was fine, if a little dated. It was annoying that patients who were getting procedures done had to pay for parking without notice. The worst is their answering service. Trying to call these people is an exercise in futility. They either don't answer the phone, letting it ring incessantly, or pick it up and hang up on you. We have been attempting to call about test results, that had been promised to be back last week sometime, and no one will answer the phone or return calls. It's highly frustrating that something as important as someone's health is being ignored. The answering service also seems woefully uninformed about who they are representing, and not well trained at all. It might be better to hire a few dedicated receptionists rather than use a service that is frankly sub-par at best.

Stopped by to visit a friends mothrr who had just had surgery. Thank god that she recuperated well…read more Place was pretty empty since it was night time.

I really love this place. Super fast and friendly staff! Beats any urgent care center. If you can…read moreavoid the ER, this is the place for you.

This is the best urgent care I've been to! I was in and out of the building less than 40 minutes! I…read morewas able to get a rapid test for illnesses and was diagnosed with strep and was given a prescription as well as a starter dose. The team here was so friendly and understanding. 10/10 service.