I don't know if the rest of the company deserves 5 stars or not but 1 driver... #6271 5/5/2014 deserves a million stars! I dropped my credit card in the cab when I got to the bar to watch the Kentucky derby. Later as I was walking home because I didn't have any $ for a cab, a car stops and asks if my name is Margaret (I go by Maggie) I gave him a very skeptical look as I nodded. And he says I was your cab driver earlier I'm off work now, but you left your credit card in the cab. I went back to the building where I picked you up but the door man said he didn't know if you lived there (I do, bad doorman but he was just a temp) so I was hoping to find you walking home. What a wonderful person! read more

As affiiated with "Taxi", it is the least dependable tax service in Chicago. It will not guarantee a pick up time and the representative states that a taxi will be there provided a taxi is available. The last 2 times I called, the taxis never came. DO NOT USE. read more

I was thoroughly ripped off. I got in this cab (#5597 TX) at the taxi line at O'Hare. Part way through the trip, I found out the driver never turned on the meter. I had to bargain for the cost of my trip (to the Lincoln Square neighborhood) and still ended up paying too much. I paid him through an app (Ride Service) that had nothing to do with the cab company. When I tried to call the number listed for American United -- it's been disconnected. I took a picture of the city info in the cab, and called 311, as instructed, the next day. The operator said I should have called the police right away! read more

Sexual harassment. On 6/15 I took a ride from MDW to downtown in cab #4637. I haven't felt this threatened and uncomfortable in decades. The driver began the ride asking me where I had flown in from and then used that as an anchor for a story about a woman from my town that had wanted to date him and he was still thinking about it, but he is married (feeling me out for affair potential?). He then proceeded to tell me his wife was a happy woman and did I know why--proceeding to boast about his sexual prowess. Holy harassment, batman. I called a friend, pretended that friend was my husband and told him my exact whereabouts, etc. in case this was the prelude to something more sinister. Calling my "husband" seemed to slow down the verbal impropriety, and I got ready to call 911, and turn on tracking for my phone. I managed to get him onto another topic and it was pretty quiet until the end of the ride when he began staring at me while reciting his astrology and some mularkey about the depth of his soul and eyes. Would never use this company again. read more

these taxi driver will never tell you the rates and they will rip apart you when it comes to fares. ask at airport before you take taxi. don't go for Chicago taxi, American united taxi read more

Hate this cab company. The last 2 times I called, they never came or kept me updated. When I called back, they just said they were "trying" even though it was a Saturday night and I was waiting close to the Lincoln park campus of DePaul. Horrible company. read more

They are the worst, never take their taxi. The drivers are pathetic. I was lured into the cab rather than an Uber saying it would be cheaper. I ended paying more and then as I did not pay the tip. The guy started abusing me. The reason I did not give a tip was due his attitude and his willingness to help. My battery was almost over in my phone and I asked if I can borrow his cable, he outright rejected it. read more

If you are reading this I'd caution against using this taxi company. On a recent trip from the Airport our driver told us there was a 20% fee to use a credit card. Amazingly enough.. when I challenged him he stood his ground and forced us to pay an extra $5 on a $35 trip. It is pretty galling that someone can lie so blatantly given that the Chicago City Website says in plain English that using a credit card requires no extra fee. No wonder that so many folks prefer Uber. I've now filed a complaint with the city of Chicago and am contesting the charge with my credit company. Thank You American United! read more

I wish I could give zero stars. I took a cab (cab # 0103) from O'Hare airport to Chicago, close to Wrigley Field. It was around 11 pm and there were no traffic at all. I was debating if I should take a Lift instead, since they were charging around $37. But I decided to support the cab industry instead. Well well, that was a terrible mistake! As I left the airport, I noticed that his meter was charging very fast. By the time we left the highway, his meter was already showing $ 50; which is very unusual. By the time I got home, I was charge $64, which is ridiculous. I take cabs often from O'hare and I usually pay $40-45 without traffic. I will NEVER use this company again. cab # 0103; phone listed on cab's car 773-616-7272. Be aware! read more

The one operator from June 10th was so rude it's almost comical. She hung up on me without letting me finish my sentence. There are decent taxi drivers who probably are getting less work due to this customer service operator. Fail. read more

Dear American United, We need to talk, please have a seat. In the beginning our relationship was magical, but lately I think you are starting to take me for granted. I know that we were never exclusive, but lately I feel as if you don't even like me anymore. In the last 72 hours you have... - Sent me a cab driver who not only couldn't follow simple directions, but felt that he had to follow the side streets with the most stop signs and see how many times he could abruptly stop and bang my head off of the plexiglass divider. You know I like the rough stuff too, but really? - Sent a cab driver to take me to the train, but the driver couldn't find the apartment or the train station. This caused no small amount of angst to my lady friend, I am just glad the train was late. I will give the driver credit for not driving off without us when my lady friend screamed "Jesus Christ, unlock the fucking door!" - And what may be the final straw... you stood me up. I placed my usual call and was told 10-30 minutes, 30 minutes later I get a call back "sorry, we don't have any cabs available in your area"... you made me walk. I cried all the way to the El. I am going to keep your number in my speed dial, but don't be shocked to see another cab parked in my driveway. read more

I needed a cab to O'Hare at 4 am on Sunday. I tried to book ahead of time via the website, but they were only taking "now" orders. So I got up at 3 am (to give a good cushion of wait time) and used the tip to use text to arrange pickup. Confirmation was almost instant, providing cab number and driver name. Then they called me 3 minutes before he arrived to let me know he was on his way. I was picked up about 15-20 minutes after my initial text. The driver was polite, the cab was clean, the drive was uneventful. Other cabs were driving super fast by us, so I appreciated that my driver was being more careful. Overall a good experience. I just wish I could have pre-scheduled it, but that was the only (minor) downside. read more

In my decade or so living in Chicago, I have finally added a cab company to my phone...American United, meet Amanda's new phone. We had planned ahead and called about thirty minutes before we needed a pickup. The dispatcher advised us to call back right when we needed a cab cuz she could have one there in five minutes. Of course, being the skeptic I am, I was nervous about this, but we did as she had directed. When we were ready to go, we called, she said ten minutes. Lo and behold, ten minutes later, our trusty chariot arrived. Even better for us, it was a twofer weekend. Two calls, two timely pick-ups, two nice cab drivers. If that's not enough to save this number to your phone, I don't know what is. read more

Reliable on the northside of Chicago? I have not had such luck. I always get the 10-30 minutes line then when its 35 minutes and I call, "No cabbie has responded to your call". Um, did they even dispatch one? This morning I was late to work because they did not send me a cab. I called Blue Ribbon cab and had one in 10 minutes. Im not sure what American United Cabs deal is but I can NEVER get a cab with them no matter what time it is. Simply not reliable. read more

I agree with the other reviews that American United has gone downhill in the past year. I've been loyal to them for almost 10 years going to/from O'Hare as I travel for work. It is essential that a taxi is reliable so I always order the night before. I always add a buffer time just in case. Never a problem. In the past 3 months, I've had issues. The first one, the operator called at the time a cab was supposed to be there. She told me they were still trying to find a cab. Luckily, one showed up 15 minutes later but it was stressful. I wondered if this was going to be a trend and it was. Unfortunately. :( Last week was the worst! I was going on vacation and ordered a cab the night before to take me to O'Hare. The operator called at the time the cab was supposed to be there. She said she had limited taxis since it was raining and asked me if I wanted to cancel. WTH. I was going to airport---no I didn't. 20 minutes later...no taxi. In a panic, I drove to the airport and parked in short term parking because I had no time. I did call American United Taxi while I was stuck in traffic to complain about the dispatcher. She stated a reservation is no guarantee for a taxi. I was gone almost a week and got stuck paying $235 for parking. I barely made it to the flight--a minute later they were going to shut the door. Great way to start the vacation! Do not use American United if you need to be at the airport in a timely manner. Save yourself some heartache! read more

Need to get to the airport by 3:30a.m? A little more than you can ask of most friends. How to find a GOOD cab service? Yelp has your back. Pfshaw... yellow pages schmello pages! I'm looking up Craig B. because the man is never wrong and doesn't sugar-coat a thing (alcohol is an entirely different story... but that is truly a more entertaining series for him to tell- ask him to perform the dance numbers to go with the tale. Awesome). Point is: I had to be at the airport Monday at 3:30a.m. which means I stayed up all night trying to pack, watching bad infomercials on television and anticipating being stood up. They were there EARLY, helped with my suitcase and waited for me to make up my mind which shoes to wear! Then got me to the airport on time! Call them! You won't be sorry! read more

I ordered the cab the night before and received a text over 30 minutes prior that the driver was on his way with his cell number. The time came at 10 minutes past the departure time with no call or text. I called the driver and he claimed something happened and that it would be 40 minutes and told me to call dispatch. Dispatch was automated so I had to order another one. Then got to talk with someone who had no explanation nor apology either. They get one star for the initial use of tech but with such service it means nothing. DON'T use this unless you have time til kill. read more

Don't try phoning for a taxi cause 9 times out of 10 it will be epic fail. But if you text your home address to 773-672-8555 you can usually get a ride in less than 15 minutes. They even text you with the cab number, distance and the name of your driver! Only once has this ever failed me. I also have good results with the website and both are associated with Taxi Magic so if American United can't help you, another company will try. read more

I ordered a cab 11 hours in advance for a 6:45am pick up to catch a flight at O'Hare. I get a call at 6:50 telling me that they can't seem procure a cab for me and blame it on the weather. It took me 45 mins of fighting the snow in which I got turned down by 3 other open cabs because they didn't want to go to the airport. At about 7:45am they called me to tell me they were going to cancel my order. I asked why 11 hours of notice was not enough for them to get me a car and they lectured me about how they don't start procuring the car until 15 mins before the ride. They attempted to make me feel like I'm an idiot for asking so I explained to them that my time was not flexible and they had caused me to miss my flight. I would of hoped that this would remind them that people rely on their timeliness and their inability to manage their own schedule has repercussions on others. There was no apology. I spend over $100 a week getting back and forth to the airport and they will no longer be receiving any of that. read more

The driver we had seemed honest, but turned out to lie to us about the train going to o'hare to midway. We believed him, and allowed him to drive us to ohare because we sincerely believed he was trying to help us out and would certainly know the train stops around the city. Wrong. We get to o'hare and he turns off his meter. It was at 37.50. When we got out, he made us pay $45. What? From where we were picked up, it was way closer than the distance described in their 45 dollar flat rate. Awful. 37.50 and 45 isn't a big difference, but it's still annoying to get scammed. He also made a big deal and was "certain" that there weren't any other train stations that went to midway .. Besides the train at o'hare. What a joke. We wasted so much money on him for no reason. We learned our lesson the hard way I guess. I hate taking cabs anyway, and this confirms that we won't be using American Taxi ever again. Just be honest. It's not hard. read more

Alright, I'm hoping my 5 star review won't curse me the next time I call a cab and have to wait a long time. I've called three times, THREE. I even called New Year's Eve and the lady said they were so busy she could not give me an estimated wait time... and they STILL showed up in 5 minutes. ALL THREE TIMES! Now that's awesome! Granted, I live in the same zip code, but damn, they're good! I have no complaints, they always come super fast! They are my only choice for sure! read more

Bard ... in the historical sense, is an entertainer ... one might think their lot died out centuries ago, but today - I came across one who drives a CAB here in Chicago - for THIS company!! I had the best trip I've ever had (in my LIFETIME) - easy to talk to ... it's literally like being in your very own musical! I wanted a copy of the song he sang me! you cannot call to request this guy. his cab finds YOU! guided by the cosmos, he manages to be in the neighborhood when SOMEONE needs someone like him to happen by. the ride was EASILY worth far more than the metered fare. If only more drivers were like this kind entertaining soul! read more

Geez, I guess it's pretty much par for the course for a stereotypical taxi company... Was in Chicago for a trip and had to make it to the airport very early. Called these guys the night before to set a time for pickup -- 4:30am. They confirmed. I thought all was good. Next morning, it's 4:30. Then 4:35. Then 4:40. I called to check. They didn't know about me! Claimed no record of having the reservation. I couldn't beleive it. Fortunately they had a cab pretty close, and the guy came maybe 10-15 minutes later. He was pretty nice and apologetic, I guess he had been told what had happened. I barely made it to the airport in time, but I really hate having to rush like that! read more

Simply bevause I was pretty hard on Chicago cabs service...I'm on the north side of the city way too much, especially late at night, which isnt good when you live way south. Point is, i need cabs, often. So when I do flag down these guys they who not only know where things are, are pretty reliable, and move pretty quickly. The last cabbie gave me a card so I could finally order them when I needed them and they were great over the phone and arrived earlier than they promised. Nice. Best part, despite living incredibly far and usually costing over $25 from Wrigley the drivers usually cut me some slack on the price. Sweet! read more

Long story short: My roommates mom comes into town and we plan on a lovely dinner at Ristorante al Teatro in Pilsen. We call and make reservations there. And of course, we responsibly call American United Cab to secure a ride well in advance. Why this place? After a ride back from the Sox 35th redline to our apartment, the driver handed us a business card and told us that if we need rides around the Bridgeport area and beyond, call ahead and they will gladly serve us. We call over an hour ahead to be safe: US: "Hi, we would like a cab from "Point A" to "Point B" to come at 8:30." DISPATCHER: "NO! You gotta call back in half an hour." US: "Okay, but if we do, we can still get one here at 8:30? We have a dinner reservation at 9." DISPATCHER: "You can only call half an hour ahead of time." So we wait half an hour and call again. This time, they confirm and say a cab will be there by 8:30 and will call when it is near. 8:30 rolls around and we are all downstairs on the steps peering down the road for the cab. 8:45: still no cab. We call: US: "We called half and hour ago for a cab to be sent to "Point A" and it's 8:45 now. No call, no driver." DISPATCHER: "You gotta wait 30 minutes" US: "No. Well called an hour ago, you told us to call back a half an hour later. You confirmed we would get a cab. We have dinner reservations in 15 minutes and you're telling us we have to wait another 30?" DISPATCHER: "No one was sent over there. You gotta wait 30 minutes." Aw HELL NAW! How they gonna play us like that when we got a mother in town AND reservations? They know how hard it is to catch a cab around here and they STILL gave us the run around! BOO on that driver that gave us the card BOO on the dispatcher and BIG BOO on American United Cab. read more

I don't usually take cabs so when I had an uber early morning, I called for a cab the night before, and the call time was 30 minutes before I needed it, just in case I had to call again. Not the case. I had THE most respectable cab driver I've ever experienced. Mr Reyes was early, courteous, the cab was incredibly clean, and we had a wonderful 4:30 a.m. conversation. Dispatch was organized and friendly when I called. Now on my speed dial. American United will be my first call next time. read more

While this company has gotten a lot of bad reviews for reliability, I would still rather trust these drivers than any other. Mostly because they employ the standard American courtesies that you generally will not get with other cab companies. For example, here are the things they DO NOT DO - that mostly ALL other cab companies do: - Shout on their cell phone in another language while driving (distracted much?) - Play loud, obnoxious music while messing with the radio while driving - Refuse to follow basic traffic laws while driving -Being rude by not paying attention to my requests for where to go, while driving -Almost killing me, while driving Mostly all other cab companies do these things and many clearly come from places where there are apparently no traffic rules, no lanes and no manners. And the majority have no brain. Have not had much trouble with Yellow cab, but pretty much the rest suck and contribute to massive traffic chaos. So if we are choosing between the lesser of taxi evils - I would choose American United. read more

If nothing else, I can thank them for being the final shove I needed to start Yelping. I called at 9:25 PM and asked for a cab for 9:50 PM. The guy told me they could only be there in between 5 and 20 minutes or I had to reserve at least half an hour in advance. Ok, this makes no sense, but I'll play along. "Ok, could I have one in half an hour at 9:55 PM then?" Then they tell me they can do it around 9:55 PM, but it might be after 10 PM. I explain the reason we need the cab is so we can catch a train on time, so timing is pretty important. Finally, I realize it's not going anywhere and resolve for them to get here as close to 9:55 as they can. I thank the man and hear nothing but dead air. Confused, I say, "Hello?" He tells me he is still there and I'm all done. I say, "Oh, ok, thank you." Click, he hangs up. They show up at about 10 PM, pretty close. So they get an extra star for that. read more

I had the best taxi driver on the way from O'Hare to the Loop on Monday night. His name was Gabriel, and he was originally from Eritrea. When he was a kid, he taught himself how to read by reading any newspaper he could get his hands on, including papers used to wrap groceries. Having learned Swedish, he applied to a college in Sweden and got accepted, but the Eritrean government wouldn't let him leave the country. When he could finally leave, he did, for the United States. He ended up in the Chicago area around 1987 and has driven a taxi for most of his time in the U.S. He lives in Evanston and loves the city. Even tried to persuade me to move back. "Why did you ever leave?" he asked. "We have everything here, and if we don't, you don't need it!" Needless to say, the ride from the airport to the hotel flew by. If Gabriel's any indication of what the other drivers for this taxi company are like, they're worth checking out. He doesn't drive weekends, but if you call during the week, maybe you'll get lucky! read more

I have these guys in my phone. I use them primarily for early early morning rides to the airport and they never disappoint. I can only say two moderately negative things that have nothing do to with the actual goal of picking me up and taking me to my destination. The first is for a 5am pickup they sometimes show up early. Which is totally fine but it sometimes leaves me rushing to finishing getting ready. Hey, 10 minutes early at 5am means something! Second, about 50% I get a new-ish cab, the other 50% I get an older cab. All are functional and safe, just sometimes it's a little one the "eh" side. However, I have called about a dozen, maybe dozen and a half times now for a 5am (ish) pickup and they have always always always showed up on time, been very courteous, and took a good legit route to the airport. I will keep using them exclusively until I have reason not too. I also used them once for an afternoon pickup and that went fine too. Dispatch is always nice. No real complaints at all. I live in Lincoln Square area, 60625, by the way. read more

Approximate wait time on NYE when calling: less than 10 minutes. Approximate wait time on NYE for cab to arrive: less than 10 minutes. Service is prompt and courteous. Taxicab was clean. read more

The most reliable cab service on the northside of Chicago. What makes them so great? They arrive when they say they will. The cabbies have been pretty good, understandable, and sometimes downright courteous. Customer service: an actual human being. How nice. Unlike other cab services that shall not remain nameless (FLASH,ugh), American United shows up consistantly and they have been prompt and efficient. And the cabs I've ridden in don't smell like something died in them, at least until after I get out of it......... read more

Awesome drivers, garbage dispatchers. I'm outside right now and they're telling me a cab is here. News flash morons, there is no cab here. Called back, told me 5-20 mins again, and nothing ever came. Give your business to flash cab, dispatch, yellow cab....literally anyone but American United. read more

I really have to reiterate how much I love this cab company. Just the other night, a cabbie picked the BF and I up from a party, at which point we realized we only had a few bucks and credit cards. He said no problem and we were on our way. Eventually, he joined in our conversation about politics, which was really interesting. He was refreshingly nice and we bantered back and forth the whole ride. By the time we pulled up to our stop, he said we could pay with whatever few bucks we had on us, no problem that we were short. It wasn't until I got out of the cab the I noticed it was (of course!) American United. I LOVE these guys. read more

American United is not my 1st love when it comes to cab companies, but they are definitely worth a try! I think that American must have more drivers because sometimes when 1 company can't find me a cab, American can pull through for me. Most cab companies will tell you the wait is 5-20 mins, 10-30 mins, but American usually gets me a cab in 10 minutes or less, whether I'm in Lincoln Park or my boyf's house (aka BF Nowhere). Their operators are always INCREDIBLY friendly, polite, and nice on the phone. They always tell me to have a great day! Most of their drivers are great, but I have had a few weird ones, like the driver who said it was MY fault when my debit card didn't work on his little machine, so he drove me to an ATM to get cash instead. I pointed out that my card worked fine in the ATM, yet after I begrudgingly paid him, he said, "Now you've learned your lesson, so you'll know better next time." Seriously? Yeah, I'll know not to trust cab credit card machines! read more

Disclaimer: I have only ever called them a day or so in advance, never when I needed an immediate/prompt pickup. American United always shows up on time.....five minutes early actually (be ready early or you might get a little attitude when you get in the car). The drivers are always friendly, although, I've found pretty much all cab drivers are friendly if you are (do unto others, ya know?) I needed a ride to the airport over the summer (when the Olympics were on) and my driver was in a very irritable mood since I came out 2.5 minutes after he got there and it was the last trip he had after working the night shift. Anyhow we discussed where I was flying to (Honduras), which somehow led to the intel that he was from Tunisia...so I brought up the Tunisian swimmer who blew everyone else out of the water in his event (no pun intended), and by the end of the ride he was all smiles and bade me a friendly farewell. I live West of Western and have never had an issue...but it's directly on Diversey so I think it's a little more convenient for them to pick me up. read more

Rear ended by Taxi 5327 on July 26, 2018 1:49PM. I was riding a motorcycle going north on State St. turning left onto Ontario St, when I was struck from behind yielding to an emergency vehicle. The incident is on video. read more

I have had horrible luck with this cab company lately. Situation 1: Call the cab, get the "10 to 40 minute" prediction. Wait 45 minutes. Call again. "Another 10 minutes" and then waited another 15 minutes, call again "Sorry, no one is available" Then the second time I call the cab, "10 to 40 minutes" wait impatiently for 45 minutes, call "Oh yes, the cab came to pick you up but no one was there" I explain that can't be possible since we've been waiting at the window for the whole time. So I order another cab and am told it will be 10 minutes. 15 minutes later I call back and hear "We have no request at all for this address" Then the third time I get the "10 to 40 minute" prediction and am standing at my window waiting for the cab and I see it drive quickly down my street and not stop. Not return. I call and am told "No one was there so we left" Nice. read more

I previously gave another cab company a pretty good review because they had been the most dependable, and I've found Chicago cab companies to be anything but. However, every once in awhile I would still experience an hour plus wait with them. I have never experienced this issue with American United. Now, a big part of that could be location. American United is reportedly headquartered in Roscoe Village, and I live in Logan Square. I use them most often to travel within Roscoe Village/Logan Square/Wicker Park/Ukrainian Village/Humboldt Park. I've only ever called them when I need a cab, and they always arrive before or within the 10 to 30 minutes quoted. I've never had a memorably bad driver. So, this is the one I call first! read more

I've had solid experiences with this company for the past 4-5 times I've needed an early AM work flight to Ohare. Reservation: the dispatcher answered my call promptly and recorded the information clearly Service: on time, appropriate level of conversation (=none, since it was 5am in the morning :) ) Cost: no issues here read more