Very quick to come out and fix our draining issue. Fixed it in a timely manner, and showed me how…read moreto prevent it in the future. Highly recommend Star Services for your HVAC needs.

$196.00 and two and a half hours (4pm to 6:30 pm) to replace a .25 cent (TWENTY-FIVE CENT) fuse on…read morea new Trane HVAC. It is also impressive that the first technician had to call a second technician to come and help! They replaced the fuse, but could never determine where the short was that caused the problem!!!! Amy, the telephone representative is also real peach. She sent the technician to the wrong address and for the wrong reason, TWICE! She always sounds like she's inconvenienced and pissed having to take a call.

Very impressed! They were punctual and diagnosed the issue with my HVAC immediately. They were…read morerespectful and educated me on how to prevent the same issue occurring in the future. The whole experience from my initial call to the repair was pleasant.

Have used Williams Heat, Air, & Refrigeration for many years. They are knowledgeable, thorough, and…read morehonest. Several years ago, they replaced my unit and added new ductwork and returns. A couple months later, we were hit with a record-breaking heatwave with multiple days of 100+ temps. During that hot spell, customers all over Georgia were calling in emergency AC requests, and I'm sure Dennis was working overtime... but he actually called US to check and see if we were cool and comfortable!! I was so surprised and impressed, and have told that story many times. Naturally, in the years since, if we have any issues, they are our first call. They are always super responsive and professional. Highly recommend.

Curt has been my main plumber for many years. Hard working with the knowledge to match. He show…read moreup when promised and never cuts corners. Your search for a plumber is over.

The relationship starts out strong, but fades quickly. Beware of the employee named Dusty, he's…read moreless than worthless. They started my commercial install, left me hanging for over a week and now refuses to come back to finish the job and is demanding that i pay for the completed job which was not completed. He has threatened to send me to collections and refuses to answer my calls and my simple question, " What did we do wrong?" This is a understaffed company that refuses to give out their physical address, so they can hide when they pull things like this. I have attempted several times to reach out for answers but they simply don't answer. DON'T USE THESE PEOPLE. YOU HAVE A CHOICE. Try Solid Rock Plumbers. David is just that, solid. Patterson's could learn a few things here.

I had Lawson plumbers Norman & Jonathan out this morning to repair a toilet issue. I just can't say…read moreenough good things about them. They showed up early, worked diligently and made extra sure the problem was fixed before they left. They also gave me some great ideas on how to fix a problem I have getting hot water to the back of the house! I had only called yesterday, and they came out today! A plus was that they loved my dogsLove Lawson Heating & Air (and Plumbing)

I've had a service contract for the past few years and service had been declining within the…read morecommunity. I've even been double charged for the annual fee and had to bring it to their attention for credit. The plumbing side of the business is exceptional, however, I can not recommend the HVAC side of the business.

Great work on septic issue. Chris knows what he is doing and gets the job done right!read more

Jessie and Austin came out (north Forsyth) and did a quick assessment of our problem, attacked the…read moreproblem which was tree roots in tank, opened tank, ground up the sludge and pumped tank and were gone within 2 hours!!! Very professional and just all around good folks!!!

Justin responded quickly to our request for a quote to pumpout our septic tank and install two…read morerisers. Mike and Ryan came out two days later and finished digging out access to the tank lids, removed them, pumped out our 1000 gallon tank and installed two risers. The work took about four hours. They are professional and very knowlegeable. They explained the pumpout process and gave me tips on how to take care of my septic tank system. I was also happy with the cost. It came in well under the price quoted from other septic companies. I won't hesitate to call them again in the future.

Justin delivered. He is professional, an excellent communicator, an intelligent problem solver,…read moreunderstands septic systems comprehensively, and tailors his work to serve the customer's needs. We had consulted with a few highly rated septic services and found red flags with their professionalism, communication and customer orientation. Justin's work is technically top of the line. He respects your property and does good cleanup. You know you're in great hands. His prices are quite fair. We will turn to him without hesitation for septic services in the future.

Lanier HVAC Services installed a Trane heat pump and air handler to replace my 31-year-old Trane…read moresystem. They gave me a great price and did an excellent job on the installation. Michael came out and gave me an estimate on a new system and after my new system was installed Michael and a technician followed up on the installation. Lanier HVAC services has great customer service.

o I can certainly tell you first hand not to use this…read morecompany. We were in the process of purchasing a home and had a home inspection done. After the home inspection was completed, it was discovered the existing units needed to be replaced. The seller replaced all three units (without us choosing the hvac company) middle of April 2018. The owner chose Lanier HVAC to install the three new units. We went ahead with the purchase of the house thinking the hvac units would no longer be of any concern with the exception of regular maintenance for awhile. (Boy, were we very wrong on such wishful thinking). We closed on the house on May 22nd. On June 18th, the flooring company we had installing new flooring in our basement discovered water in the floor of the basement, in which was quickly found to be from one of the new units installed by Lanier HVAC. My husband immediately tried to reach out to Lanier HVAC (since they had just installed the new units), but his calls were ignored. So, I then tried calling... The owner answered my call, I told him about the leak, he asked who the previous owner of the house was, after I informed him of the previous owner, he then replied with very harsh negative hateful words and told me he had absolutely no interest in checking the units or coming out, then proceeded to hang up on me. Not originally being from Gainesville, I was in complete shock that a company or owner would act in such a manner towards someone. I'm from a small hometown where customer service is a priority, so I called the local hvac company from my hometown to come out. Even though they are extremely busy, they made us a priority, understand the importance and the damage of a water leak. The technicians quickly discovered serious issues with the units. The basement and top floor units had no filters in them, the drains in the basement and middle floor were not hooked up correctly, no turn-ups placed in any of the overflow pans, the basement unit had no freon & the third floor unit had very little freon. They also had to raise the air handler, hook up the aux drain out of the pan, install PVC pipe and coupling on the third floor unit. I would highly suggest not using this company. We realize the owner is gonna try to dispute this review or come back with negative words like he has to everyone else that has left the company a bad review. We can back up our claims with documentation and also show the water damage of what happened from his company not installing or hooking up HVAC units correctly. We can't help but to wonder if this was intentionally done to us. The owner can't claim his company did not do the work or install the units, because it's recently been brought to our attention that he actually has pictures of our house / units posted on his personal facebook page where Lanier HVAC installed the three units for the previous owner in April 2018.

Mr. Daniel is rude and unprofessional. He charged me $475 to flush my toilet (seriously). He is…read moreunrated by the BBB. Stay FAR, FAR away from this company.

Great service. Knowledgeable, Efficient, Reliable. Very…read moresatisfied with the work done. Thanks.