UPDATE: Corporate reached out and contacted the location directly. They were able to correct the…read moreprescription on my second pair of glasses at no charge. I truly appreciate both corporate and the local team for stepping in and helping resolve what was a frustrating situation. Thank you! *** I went to Visionworks for my yearly eye appointment and ended up having a very frustrating experience. During my appointment, no one reviewed my prescription with me or explained the lens options. I specifically mentioned that I wanted progressive lenses, and since the price point we were given seemed affordable, I decided to purchase two pairs of glasses--one regular pair and one pair of sunglasses. About a week to a week and a half later, the glasses came in, but they were made with the wrong prescription. They were single-vision lenses, not progressive lenses like I had requested. The woman who originally helped us never went over the prescription details or explained the difference between the options, which could have prevented this entire situation. When we went back to pick them up, the gentleman working that evening was very helpful. It was the end of the day and he was closing, but he stayed to make sure we were taken care of and apologized for the mistake. I truly appreciated his effort. However, the solution required another $140 out of pocket to correct the lenses. If I had known the true cost with insurance for progressive lenses, I never would have purchased two pairs in the first place. At this point, I've spent over $450 and still cannot see properly because I've have to now wait another 1-2 weeks for the corrected glasses. This entire situation could have been avoided if someone had simply reviewed the prescription and lens options with me before placing the order. If there are prescriptions for both single-vision and progressive lenses, that absolutely should be discussed with the customer. Unfortunately, because of the poor communication and the fact that we had to pay extra to fix someone else's mistake, we will not be returning to this or any Visionworks location.

I decided to give Visionworks another try, and that was a mistake. I went in to pick up my glasses,…read moreonly to find out they ordered the wrong ones. After waiting and expecting a smooth pickup, this was incredibly frustrating and a complete waste of time. There was no sense of urgency or accountability to fix the issue, and at this point, I've lost confidence in their attention to detail. Vision care is not something people should have to double-check this hard.

I recently had an appointment with Dr. Lars Carlson at Gold Canyon Eye Center. I was very impressed…read morewith his knowledge, his guidance, and his people skills. I would highly recommend Dr. Carlson. In addition, his staff was equally knowledgeable and pleasant, whether it be the front desk staff or the optical staff. Gold Canyon Eye center is the place to come for your prescription needs. Marilyn A.

I have been seeing Dr Carlson for my eye disease for a while now. He and his staff are fantastic…read moreand provide wonderful customer care. The entire office has taken necessary precautions to keep patients safe during covid. Thank you for caring for my peepers!

On April 19th 3 pm I took time off work to get an eye exam. I was told that they were running…read morebehind due to an "emergency" they had. Ok, fine no problem. I wondered around their 10 x 10 office looking at frames. They called me back and did the preliminary exam, the annoying puff in the eye thing, and then sent me back to wait. I began to notice people who had come in after me going back to be examined, picked out glasses and left. One unhappy customer came in, argued and left. Two hours later someone came over and asked me if I had been seen yet. I told them I had but was waiting to see the Dr. Since I really didn't have much to do that day and understand that some days things just happen, I wasn't concerned. At 4:30 I got my exam and got my frames. Over $1000.00 later, and the last customer in the office, I left. They told me my glasses would be ready in 1 week to 10 days. Two weeks later, no glasses. My husband called to inquire about my glasses and they told them they forgot to order them! Ok, so what are you going to do? Please order them. I'm a pretty passive person. Today is May 26th, and I have no glasses. I think my patience has run out. I got my first pair of glasses here about 8 yrs ago and a couple pairs since then. Since that time their selection has gone down hill (the girl with the exceptional taste in frames has left) and their service has gone to hell! If this was my business I would be seriously concerned. I would have written this sooner but I can't FREAKING SEE TO WRITE IT BECAUSE I DONT HAVE MY GLASSES! I'll go to the mall before I ever go here again!

I was very impressed with the customer service that I received today at Image Eyecare. Robin is an…read moreexceptionally knowledgeable and polite person to work with. Dr. Roth is very attentive and impressionable.

Well welll well I want to give this place more stars because Dr Todd Brown and Chloe are great but…read morethe other staff needs more training. I called in to see get the prescription details and the lady didnt ask me for any information but just started talking about I have to pay $65 to get a prescription which my brother never had to pay before but I asked did she have his chart up and she says no because you havent given me and information and I said because you havent asked and she hung up in my face ... COMPLETELY RUDE AND UNACCEPTABLE BEHAVIOR and I wish I had her name because I would 100% add it to this but she was working after 5pm so yall need to give her new training

I've been coming here since my cataract surgery and I will say they are very comprehensive and…read morethorough with my eye exams. I feel grateful for Dr. Todd Brown and his staff. I also have eternal gratitude for Dr. Aaron Almacher for performing my Lasik and cataract surgeries that went flawless.

"Eye" had such a great eye experience today. From the front desk to the doctor/techs, their…read moreprofessionalism and kindness really went a long way. Their selection of glasses was extensive and appealing as well. "Eye" couldn't be happier with Chandler Eyecare.

Everyone was so kind. My eye dr was the best. She went above and beyond and explained everything in…read moredetail. I greatly appreciate all of you. Thank you!

I would give this place zero stars if that were an option. The actual eye exam and doctor were…read moreperfectly fine -- my issue was entirely with the employees on the floor who assist with the glasses and customer service afterward. My daughter and I walked in and were not acknowledged at all until another customer came in several minutes later. After my daughter selected her glasses, we sat down and waited for assistance while there were three staff members on the floor, with only one actively helping a patient at the time. Despite us waiting over 20 minutes, no one came to acknowledge us, check on us, or offer assistance. Instead, the male employee began helping another female employee with her patient while a third staff member remained sitting at the computer. Another customer then finished browsing glasses and was immediately acknowledged and helped, even though my daughter and I had been waiting much longer. At that point, I asked for my daughter's prescription so we could leave. There was no apology, no acknowledgment of the excessive wait, and no concern shown whatsoever. The experience made us feel completely overlooked and honestly felt intentional. Again, the doctor was great, but the lack of professionalism and customer service from the floor staff completely ruined the experience.

I've used this business for 2 years now for my regular prescription changes and they do quality…read morework and they are personable both the doctor and the front staff. This year I took advantage of a two for one special and eyeglasses with progressive lenses and they were so reasonable unlike any place I've ever shopped before. I recommend eyeglass world.

I would like to share my experience with Queen Creek Eye care on May 14th, 2026. I had been a…read morecustomer of theirs's a few years ago when I needed an eye exam. I was very pleased with the customer service and friendly demeanor. Last week I had my favorite pair of Ray Ban Aviator sunglasses that I had left on my armrest in my car. Unfortunately, the next time I entered my car, I sat quickly on my seat while leveraging my right arm on the armrest. That was the moment I bent the frame of the sunglasses! I tried re-bending the frame and I made it worse. I decided to contact Queen Creek Eye care and asked if they could see me and my bent sunglasses. They said to come on in and let's see what they could do. The receptionist was very courteous and said she would make the Optician aware of my issue. Within a short period of time I was greeted by Alexa with a smile and her promise that she would repair my sunglasses. No more than 5 minutes went by and she reappeared with my favorite Ray Bans and asked me to try them on. They were better than new! They fit me perfectly and I was super impressed with her customer service and expertise. There was NO cost for this service. I cannot remember the last time I received service without a charge. I highly recommend Queen Creek Eye care and I will be a lifetime customer. John K

Went in for medical eye appointment with Dr Reed. He was running behind so they asked if I wanted…read moreto see Dr Elg. Pleasantly surprised. He was very thorough and patient in his explanation of my PVP diagnosis. I didn't feel rushed at all.

This was my first time visiting Eyeglass World and I was impressed! Julia was super knowledgeable…read moreand friendly. I've worn glasses my whole life and she taught me stuff I didn't know - in a short time too. My son had lost his glasses in the lake earlier the day and needed them for work the next day. We showed up an hour before they closed. Julia helped us and didn't seem annoyed at all. We had his prescription, info on the last frames he had purchased and a picture of him. (He wasn't with us as he hadn't gotten home from the lake yet). While the frames we picked weren't exactly what he had, she worked to find ones that were similar shape, right size and in stock so she could have ready for us the next day by 12:00pm. Wow! She will have them ready in less than 24 hours?!?! Fantastic! Thank you Julia for your knowledge and exceptional customer service.

Doctor showed up late 30 minutes actually and never even apologized. Front staff put me in a room…read moresaying the doctor will be with you in a minute, he wasn't even there yet. Then they never called.to let me know my glasses were in. I had to call them.