I've had an interesting experience with America's Best. They made everything super easy with my insurance, which I really appreciated. I did end up with 2 pairs of glasses that don't fit quite right, but the team has been amazing. They've adjusted them multiple times with so much patience and kindness. read more

First time at Americas best and i loved it! Doc was great, customer service was excellent. They had great variety of lots of glasses(designer too)! Definitely recommend this place if you want to be in and out in less than an hour! read more

i don't know what was happening back in the day but I truly enjoyed my visit at american best in 2025. Everyone on the staff is caring, great customer service all around. As someone who went without glasses from 2019 until this year, I'm beyond grateful for American best and their fair prices! They definitely helped me out and shout out to Mr.Charles for being on top of things read more

America's Best at OakCreek Village has great deals on glasses and exams. They are flexible, affordable, and they care. I'm a school nurse and send our students there. Thanks America's Best! read more

I was nervous as this was my first time ever getting my eyesight checked and called to schedule an appointment, I was super anxious about the cost because I do not have vision insurance but the staff was awesome in explaining pricing and finding a time and date which would accommodate to my work schedule. Once the time for my appointment came along I was super nervous but upon walking in all the staff were super welcoming and friendly. I was taken to the back and seen in less than 10 mins, only a bit surprised that my time with the Dr. was that short but again I had never done this before so I'm not sure if that is standard but overall my visit was great. Getting my glasses fitted was a great experience very knowledgeable techs and pricing was great for the amount of things I added to my glasses, received both my pairs within less than two weeks. Currently trying to get my sister and mom to set up a much needed appointment. 100% recommend. read more

Do not go All of the negative reviews are true Find some where else America's Worst First and last time At this place It's ridiculous My appt was at 12:40 I waited and waited Was not seen by the last until 230 Didn't get until 330Dr was doing Virtual appts I was not aware of this until I was in the bldg that it's a 3 hr wait All these people sitting and looking at each other in the wait area Do not go to this place unless you plan to wait read more

Terrible , terrible, terrible... Go Somewhere else.... Made one appointment to find out that it was a virtual appointment... Doctor on a screen.. however, the camera did not work properly to take a picture of my eye... so they informed me that I had to come back to see a doctor in person. I made the appointment.. up to 1 week out they harassed me with calls and text... They actually cancelled my appointment because I did not confirm the appointment when they called me..I confirmed it when I was there in the office.. bad business practices.. read more

Won't ever go to America's best again. I'm an out of state student that's been going to America's Best for almost 10 years and I'm a week away from going home and getting new glasses from my home America's Best and the vision test that requires. This location would not let me buy a single box of contacts to bide me over until I can get home and buy more. I will be switching where I get glasses at home and ensure to never deal with such a bullshit company again. read more

Waited for over 3 hours to get tele health optometrists SMH. And what ever happend to the $79 for 2 pair of glasses how about almost $400.00 for one pair, SCAM it sad when you take advantage of the elderly. read more

Appointment was for 10:20. Was not taken back to complete pre exam until 11 then wasn't called back for the official exam until 11:45. There was no heads up that the doctor would be remote this could not do dilation because the doctor was not in the room. After exam, had to wait an additional 20 mins to be seen just to get trial contacts. Mind you the staff was just a chatting about lunch plans and moving at snail pace. Do not recommend! As I am writing this I'm still not done being serviced. read more

I made an appointment 2 months ago. Three days before the appointment I get a call. The voice on the phone stated " we have to cancel your appointment, we cant see old people at this office. I asked, can I get a pair of contacts until I can get another apointment. The voice stated that my prescription is old and I need to wait to be seen. She gave me a option to go 40 miles away or 50 to other towns. I found out the thruth, they have no doctors in DURHAM and allowing machine to check yours eyes. BEWARE.. read more

Thank you for getting back with me I guess you could say the situation has been resolved because the general manager of the store refuse to fix my glasses or should I say one pair of glasses because I only had one, I was still waiting on the scond pair to come it in but she did gracefully agreed to give me my money back so I should be happy for that but I was nice enough to upload my receipt if you are concerned so you can look into the matter a little bit further because it's too long to tell you everything that happened in that store to the point to where the customer representative told a 65 year old lady which is my mom to go stand in the corner ...thank you .. I will not be contacting you via email ,you can find my contact information in my chart number.. and again thank you for reaching out you have a great one read more

America's Best Contacts & Eyeglasses - Chat number - Eyewear & Opticians Near Me - Durham, North Carolina

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They are always understaffed and offer very poor service accordingly. It took two visits (one for 3.5 hours and the other for 2 hours) to complete eye exam. Then when selecting glasses the staff was nice but lacked skills to correctly set for my progressive lenses. But manager corrected it. When picking up my glasses they had incorrectly done two of the same style ad not my actual second set. Then later it took me three days of repeated calls to reach the store. Only got through by calling headquarters and having them connect me. The service is not worth what minimal savings from using them. Wasnt great three years ago when I first used them, but this time was so much worse. I had to comment read more

I don't know what happened between 2021 &2022 but sadly, americas best is now americas worst!! Not only are the INCREDIBLY SLOW, there are no longer optometrists on site, apparently you do a virtual appt at the store. (They'll ask you the reason you're there 16 times even though they are def already know that!!) They also schedule you for no reason because you end up waiting 1-2 hrs anyway. This new operation is a scam! Highly recommend going ANYWHERE else! So sad. It used to be really good here. NOT anymore! read more

This place is always a 2, at best a 3, but you know that because you're shopping for discount eyewear. I wouldn't have left a negative review, but this was my second really bad experience with this company. The quality of the less expensive (2 for $$ that aren't the big names brands) glasses is really low. Mine are generally held together with glue and tape to get a couple years out of them. Last time, they tried to refit my lens twice before just adding a longer screw to the frame and sending me home with a janky pair of "new" glasses. This time, I walked in an scheduled for the next day, never got the confirmation email (that is sent out 2 days before). However, did get the email asking me to fill out my paperwork the morning of my exam, which I did promptly before driving to my appointment. Guess what, they cancelled it without notice. The time wasted with this company has outweighed the cost savings they offer. I will never be a customer here again. read more

I've been going to America's Best for years. I moved to NC about a year and a half ago and decided to use America's Best to get my glasses and contacts. This was the worst experience I've ever had at one of their stores. The staff was dull and very unfriendly. It took almost two hours for the whole process. I had people who had appointments after mine get seen first. Front staff did not show me the waiting area. I had to ask for contact solution and a contact case. Overall this experience gave me a headache and I will not be going back. I will say Joshua who helped me get my glasses was the only friendly and helpful person here! read more

America's Best Contacts & Eyeglasses - Waiting area - Eyewear & Opticians Near Me - Durham, North Carolina

Worse experience ever, I set up an appointment online, when I arrive to the front desk, they told me that I didn't have a appointment. I set up the appointment online, I receive the confirmation by email, they didn't respect my appointment, I take time off at work for this appointment. Think twice before coming to this place. read more

Made the appointment weeks in advance. Waited over an hour. Only be be told they don't do first time contacts fittings at this location. Made the appointment online and specifically selected first time contacts which their website allowed. Very unprofessional. Complete waste of time. read more

Appointment was set at 1:20pm and I had to wait hours to be seen. Staff member do not have immediacy in regards to customers. The waiting for the doctor over the computer is really insufferable. read more

If I could give them 0 stars I would. My daughter had a 12 pm appointment today for only contacts. She was there for 3 1/2 hours with the most of that time just sitting around waiting, when they were not that busy according to her. We made her an appointment there in a pinch and will never return. Don't go there! read more

I'll preface this by saying I have been going to America's Best for years, at 4 different locations as I moved around for school and work. They are almost always at least a bit behind schedule, but never too horrible. However, I had a 4:30 appointment at the Durham location off Garrett Rd, and had to leave work early for it. I sat in the waiting room for almost half an hour past my time waiting for my pre-exam. After that I went back into the waiting room (it was now 5:05). I sat there until 5:50 until I was finally seen by the doctor. Was in the room with him for maybe 10-15 minutes. Was probably the least involved eye exam I've had in years. When I also mentioned how long I had been waiting (for both periods of time), he condescendingly said that they were a busy clinic, and that in life you always wait for these kinds of things. Complete brush off, and did not apologize for being late or give any assurances that it was an irregular thing. Was not impressed by him at all, and the wait time was unacceptable, even for an America's Best clinic. Unfortunately, the only other one close to me is almost a half hour drive without traffic. And as a student without vision insurance, $99 for 3 years of exams is about all I can afford, so I am stuck going back. read more

Very friendly people and decent selection of inexpensive frames. Unfortunately, they can't meet the needs of people with certain vision needs. I have significant astigmatism in both eyes, but especially my right, and I've learned (through trial and error) that glasses have to have to be made with the Ocular Center directly over my pupil or I will not be able to see well. This store does not have the ability to ensure this will be the case. They check your pupillary distance, but won't or can't mark where your pupil lines up with the lenses of the actual glasses you choose. For me if the OC is even a 1/4" above or below where my actually hits, I won't be able to see well. If you have no idea what I'm talking about - great for you, this place will be swell. But if you need the OC to be spot on in order to see - this isn't the place for you. Unfortunately, it seems as though I'm stuck going to places that are much more expensive just because they seem to be the only places where the staff is trained to be able to do this correctly. read more

Great service. Thanks so much for your patience. I am extremely grateful for the time taken to help me get my eyes checked and everything else. read more

This company is complete and utter trash. I wasn't expecting it to be fabulous since it was recommended to me mostly for the price, but mysteriously when I got there and got the exam, the cost for two pairs of glasses with some of the cheapest frames in the store still came to over $300. They claimed that I needed bifocals, which I've never worn before, so when I put them on and had a hard time seeing properly, their employee assured me I just needed a few weeks to adjust to the "progressive" lenses. Long story short I adjusted well enough that I could usually see decently (NOT well) inside my apartment. When I went outside where I had to focus more than about 25 feet away, I would have a very hard time focusing my eyes past the double vision, sometimes feeling dizzy. I developed very dry eyes and the double vision became worse and worse and harder to focus past. I cannot stress enough that the issues were so severe that I thought they were caused by some illness, not the glasses! That and ONLY that is why it took months for me to attribute the issues to their true source. Finally I went to a movie and I couldn't even see what was on the screen properly because of the double vision. So I finally went to another optometrist and paid for a new exam. Guess what - the prescription from AB was wrong on EVERY metric! Not just the prescription, but also the eye measurements and what do you know - the astigmatism they claimed I had didn't exist! (God only know how much that "correction" added to the bill.) So I went in today to return the glasses and wow, if I hadn't been underwhelmed with their service before, this would have done it. As soon as the manager saw the it had been more than the 30-day limit, she flatly REFUSED to do anything to fix the problem despite my explaining that the issues were so severe I hadn't initially realized the glasses were causing them! She didn't care in the slightest, just informed me with increasing aggression that I should have brought them in before the 30 days was up and tried to blow me off with the customer service number. I tried to show her the other prescription but she refused to even look at it, just practically sneered that my prescription had probably changed in the interim. (In a few months? Really? And I guess she thinks that my eyes also changed measurements and that astigmatism magically disappeared too!) So after about five minutes of the manager repeating that I should have brought them in withing the thirty days, complaining that we were "going in circles", and accusing ME of "arguing" while she was the one becoming increasingly loud and aggressive, I got fed up of her abuse and left. I fully intend to post this story anywhere and everywhere I can. It's bad enough that their optometrist made such a mess of my exam and their glasses caused me such problems, but the manager's hostility and lack of any pretense of sympathy convinces me that they don't care, they are not going to let go of your money once they have it no matter how badly they screwed the job. They're intentional frauds, plain and simple! Don't be allured by the promised low prices - they are con artists and will inflate your bill in every way they can, including creating "problems" that you don't have! Just get an eye exam somewhere else and buy your glasses online, you'll get them cheaper without the "doctor" fudging your exam results in order to pad the bill. PROTECT YOURSELF AND DO NOT EVER BUY FROM THIS COMPANY! Edited to add: Btw, that increasingly bad double vision? Apparently I have a slight weakness in the muscles of one eye that wasn't bad enough to cause problems until it was made significantly WORSE by having to struggle to focus through the badly prescribed glasses. So their glasses didn't just not help as they should, they made my vision permanently worse!!! read more

Be prepared to wait for at least 20 minutes to be seen. The customer service also leaves something to be desired. Their organizational structure is way too compartmentalized, such that only certain people know how to do certain jobs. Makes for extremely slow service. The eye care club and the affordable frames are really the only good thing about this place and that's provided they get your prescription right the first time. I loved the optometrist I saw (the second time) and he seems very knowledgeable. Not sure if it's worth having to deal with some of the other employees though. I probably won't be back once my membership is over again. read more

Designer glasses are fantastic! Prices are simply unbeatable for designer frames. I found the staff to be attentive and very helpful. The optometrist was thorough and clearly explained the results of my exam. Just because the prices are low does not equate to lower quality. I paid more than double for glasses that weren't as nice at one of those pricey places in Brier Creek ;-). Say hi to Deserai for me. read more

This place is awful...very unprofessional. staff fights with each other in front of customers, they fight with customers, rude to customers, charged me for eye exam and only received 1 pair of glasses...paid 200.00. I have been going to them for years and never had a problem until this last visit....now I'm changing. I don't feel they deserve any rating but I had to in order to post this review read more

Went and got my eyes checked on Thursday got a call on Monday glasses were in. Went in Monday afternoon to get glasses and could not see out of them. The lenses matched the written prescription, the written prescription from the optometrist was wrong. i asked for a refund and was told that they would refund the charge for the eyeglasses; however, they will not refund th $60 paid for the eye exam even though it was completed inaccurately. What a bunch of shysters. read more

I've been a patient of America's best in my hometown for the past couple of years without any complaints but today was the first time I had visited this location. The staff were super friendly and accommodating even though I was running about 20 minutes late (I did call so they knew I was coming). I did spend the extra $15 for the photo of my eye (the lady said other places charge as much as $200 for this) and the person who did it was very friendly and explained everything clearly. After the tests, I saw Dr. Chin who was very thorough (more so than I remember from previous visits at other locations) and super friendly. We chatted throughout the exam and she answered all my questions and stuck around for a minute after to make sure they ordered my contacts and finished everything up. Since I paid $99 two years ago to join their club, the exam was free and I just had to pay for my contacts plus $15, so I scored a pretty sweet deal. read more

waited for 2 hours for my appointment. also got a tele health doctor in the office. no point in going in person if your doctor is remote. find somewhere else I implore you read more

Actually had a great experience here. I went in and needed to do a follow up but ended up not coming back for a while. Technically they could've made my life pretty difficult but the manager, Flynn, having seen I've been going to America's Bests my whole life, decided to help me out. It was a situation where if it didn't work out somewhat okay, I was ready to take my script and buy online. But alas I'm going to keep coming. All these years and not a single issue yet. read more

Had my Eye Exam a week or so ago and the first impression was not great. I expressed my concerns and received a call from the General Manager. He did express concerns about my concerns and offered an apology. I just picked up my glasses and he made my visit this time very pleasant and I'm glad I did business with them. I would definitely go back again. read more

I just got of the phone with a lady from this store. I called to ask about my glasses that were supposed to be overnighted by a store in Colorado on 10/20 (over 2 weeks ago) when I explained to the woman that they were over nighted she quickly cut me off and told me it takes 2 weeks for the glasses to arrive to the store. I told her I understood that but I received a message saying they were over nighted. She then rudely asked me my name. I told her my name(which is a hard name for people and most ask me to spell it) she said hold please she came back and said they weren't there. I understand the postal service is a bit backed up due to covid and the election but I felt like she didn't even go look for them she just put me on hold to make it seem like she was doing her job. I then tried to talk with her about contacting the store she old me I needed to contact them because if they aren't in the store then they aren't here and there's nothing she can do about it ( she didn't even offer to look to see tracking or if they got sent to the wrong store or anything to resolve this situation) she quickly ended our conversation as I was mid sentence and hung up. Very inconsiderate and rude! I LOVE my store back in Colorado but the Durham store has left a sour taste in my mouth and I haven't even stepped foot in the physical store. My recommendation is do some staff training on how to be courteous to individuals and have phone etiquette. read more

Time is an essential that in today's time, we cannot afford to waste. Long story short: after 3 weeks of awaiting on new glasses with strong prescription, they arrive. 4 days later they break. I contacted the office on 15501 in Durham where a rep Shamika told me to come in so she can take a look. After looking 5 secs she said she cannot fix and gave me a card to someone who could fix for 50.00. IRATE because glasses was purchased less then 20 days at the time I was NOT willing to pay out of pocket again for what appeared to be super cheap glasses. Then, store manager Kaosha begin to assist me and made aware of 25.00 warranty which I should have warranty for up to 1 year. I gladly declined and she assured me she would reorder at no additional charge to me. After 3 weeks I called the office and spoke with Precocious who didn't seem like the best person to assist me, wasnt clear with her responses and ended call with saying your glasses are here. 8/24 , the next day arriving to the office to retrieve the glasses rep Van shows me no glasses were EVERRRRR reordered. Not only were they not reordered they are now discontinued. OMFG!!! Van apologized and advised me to choose another frame and she will give me a receipt. Now having to await another 2 weeks , I whole hearty see that THIS IS NOT THE BEST!!! As the" manager" there is no way Kaosha assured me she would reorder a new pair to not only lie on her word and set bad example her employees she work this. THIS IS A WASTE OF MY TIME!!. Perhaps they came make Tummie or van the manager, they seemed more considered with the best solution opposed to the problem. I definitely wont be returning and will be sharing this experience with my colleges and anyone else who mentioned glasses to NEVER go here. read more

Not a great experience at America's Best Contacts & Eyeglasses, Durham location, I made an appointment two weeks prior. The girl at the desk called me on Saturday, just two days before the appt, (but didn't leave a message), also girl sent an email requesting a survey but nothing about "you must respond or we'll cancel your appt". They did though follow up with an email that cxled my apt, (which of course I never saw). I arrive 10 min early after driving 30 minutes only to be told it's canceled. This doesn't seem like a good business plan, I needed new prescription reactive sunglass, frames, and new contacts, not a minor expense, canceling my appt one business day prior would make it difficult to reschedule someone else, so they've lost that revenue stream. I'll never return, so they lost me as a customer. Hopefully, someone will read my review and head somewhere else, so they lose that revenue too. America's Best Contacts & Eyeglasses should consider this review their charge for wasting my time. America's Best Contacts & Eyeglasses definitely does not have a winning strategy. read more

This business felt like a TOTAL SCAM! They advertise 2 pairs of glasses for $69, plus a free eye exam. You get the exam first, then a virtual chat with an optometrist, then you pick out your frames. All this takes an hour, okay. Then you bring the frames to one of the clerks who then tells you it's more than $250! So you say that's a lot more than $69 and you want to think about it. Then she tells you it's $50 for the eye exam. Because, the eye exam is only free if you buy 2 pairs of glasses. So now you can give them $50 and have no glasses, or pay a lot more than what they advertised. The best they could do, she said, with my prescription was $180 for 2 pairs. I was shocked and I felt so scammed. I'm sure there's some fine print about glasses being maybe more expensive with higher prescriptions, but I didn't see it. I haven't seen this kind of false advertising in a really long time, and to be a victim of it, just makes me want to tell EVERYONE to learn from my misfortune and find some nice local optometrist, or Lenscrafters, I hear they're great! AVOID THIS PLACE!!!!!!!!!!!! read more

Been sitting here an hour after my appointment and two people without an appointment have already gotten there exams and left. Guess I should have just walked in so my time wouldn't be wasted. read more

I had the same experience as other reviews. The staff doesn't know what they are doing. I went to pick up glasses I purchased and they were the wrong prescription. The technician didn't know how to translate the prescription. I will give you one star because the glasses did come back quickly. Please train your technicians better! read more

Love the location and pricing. I've seen a decline in customer service within the last 3 to 4 months. The manager is a rude person who cares nothing about the customers and only wants to be seen and HEARD as she speaks to everyone as though they are beneath her. Raleigh's location sucks even more but I would rather go there than Durham because their manager Ginger is simply unbearable. read more

Dealing with this place has honestly been a nightmare. I would not recommend doing business with them. I wish I would have just spent my money elsewhere. My first appointment, the doctor was quite short with me and didn't tell me my prescription. When the lady at the desk printed it off, it appeared that my eyes had improved by 50%. Seems odd, but they told me I had to give the trial contacts a try- so I did & they definitely didn't work. I could barely see anything. I'm not sure how they could get it so wrong. I had to go back for a new exam and continuously call back just to remind them to get my test into another doctor. I have been given the runaround so many times and I just want my glasses prescription and behold I cannot get a hold of them on a Monday when they are supposed to be open. I called another store to request my subscription and they can only fax it or I have to drive there. I really made a mistake by coming here in the first place. This place is far from americas best. read more