Optometrist was not very friendly felt like my eye exam was rushed and not very thorough. I went…read moreout to order glasses and the staff were all very friendly and helpful. When my glasses came in. I could not see out of them at all. It was very blurry they rescheduled me for another eye exam and the doctor was very put out .Then she came back with the same prescription. She said my only other option was surgery. So I went and got a different eye exam without letting that doctor know about my bad experience his prescription was different and when I ordered new glasses and picked them up, I was able to see great ,a lot better than my old prescription. would never return to or recommend this Optometrist.

I paid $500+ for two sets of glasses and I can only use one…read more This was my first time needing glasses and the doc kept saying how my prescription was "so light". My vision has been 20/15 my whole life and is now 20/30, a very significant difference for me. She said it so many times that I wondered if I was wrong to want glasses. We discussed that my prescription need was a bifocal due to a stigmatism I did not know I had. I was concerned about having to look down to read, so I opted to try two different pairs, one for reading, one for distance. I asked if I could change my mind later if it wasn't working out, she said absolutely. The person helping me try on glasses after my appointment said the same, more than once ***but they did not tell me I only had 30 days***. So now my pupils are dilated and it's hard to see what I am trying on, which left me wondering why I was not offered to try on frames BEFORE the exam since I was clear I was there for my first pair of glasses?? (Always state that you want to try on frames first!! Live and learn.) My insurance only covers glasses if I buy the same day as the exam, so I had no choice. Again, live and learn. The process of getting pricing on the frames, which is nowhere to be found, was ridiculous. I sat there as she typed I don't know what, for way too long, before I am told that the two frames I chose were more than $200 each, after my insurance!! I asked where the cheaper frames were, they said they didn't know, that they had to look up pricing one at a time! By then it had been so long I did not have time to choose other frames or patience for another 20 minutes to get a price on each frame, so I just paid it. I called later to say the distance ones were making me dizzy. They redid the exam, redid the glasses, same problem. By the way; the doc was NOT patient during the second exam and I felt awful, but could not throw away $500+ dollars I had spent. I apologized several times, she was not gracious. Roughly 45 days later I say; let's try the progressive lenses since the distance ones are still making me dizzy. They said no, I had to notify them within 30 days. I stated I was not told that. I asked them to talk to the manager. Manager said no. Now I have decent reading glasses and very pretty distance glasses that I cannot wear. I just went to Empire Vision and had a lovely experience where they tested my eyes and lenses and said the prescription was too strong. I just spent $200 for replacement lenses so my pretty frames don't go to waste. I will go back there for new frames when my insurance will cover another pair which is next year. I noticed the prices on their shelves are clearly marked, which was a huge relief. I will never go to Whelpley Paul again and I would advise against anyone else going there. These were multiple preventable problems. One more thing; the first pair I picked up were wrong and did not have transition lens treatment. They made sure the second pair was treated, but it wasn't nearly dark enough, so I couldn't wear them for driving even if I got past the dizziness, which I never did. I waited a full year for my insurance to cover a new exam so I could get a new prescription and pay even more money to be able to use the lenses I bought last year. Such a shame.

Despite my asking them several times to stop, this place constantly calls my by my first name!…read more Since I am an aging boomer, I find this insulting. While their services are OK, I feel that ignoring this simple request is not acceptable.

Half the price, without the hyped special deals of the large chain eyeglass stores further down…read moreMonroe Avenue. Personal and professional guidance in selecting glasses. Great selection. Such a quality experience. Can not recommend more highly. Plus they adjusted old sunglasses to perfection. What a find

This is a love letter to Warby Parker…read more Dearest Warby, I have been receiving your emails for quite some time. I always open them. Never--not once--have I sent one straight to the trash without at least a glance. And if I'm being honest, it's rarely just a glance. I've lingered. I've admired. I've added frames to my cart only to abandon them at the last minute. I suppose I have commitment issues. Then one day, while on vacation in Orlando, Florida, I saw you. Really you. A physical location. A storefront. A tangible, brick-and-mortar dream. I could hardly believe my eyes (which, in fairness, were working with subpar equipment at the time). I even picked out a pair of frames while I was there, but something told me... not yet. Our story needed more tension. To be honest, much like that prince who keeps emailing me from Africa, I wasn't entirely sure you existed outside the interwebs. But I walked through your glass doors, met the loveliest associate, and discovered there was a location near my hometown. I gasped. Audibly. When I returned home, I looked you up and found you in Victor, NY. I made a date. You accepted. I picked out an outfit. (Emotionally, if not physically.) And oh... what a date. You were punctual. Attentive. And the way you looked into my eyes and saw me--I mean you really saw me. (Swoon.) My eye exam was smooth, professional, and dare I say... enjoyable? I didn't know that was an option. Now let's talk about Riley. Riley handled my pre-testing, guided me through the process, and managed the absolute chaos of a packed store with grace. Apparently, it was unusually busy that day--but you would never have known it by how smoothly everything ran. She made sure I didn't have to wait long after my exam, got all my measurements taken, and helped me finalize my order like the calm in the storm. Since I had already chosen my frames in Orlando (because of course I had--we love a slow-burn romance), this visit was all about making it official. Riley made that part effortless. And then... the gifts arrived. A box. For me. From you. Inside? Not flowers--no, no. Not the tired, predictable bouquet that wilts in three days. No. You sent glasses. Beautiful, perfect glasses. And sunglasses, too. Functional. Flattering. Long-lasting. Honestly, the kind of gift that says, "I see a future here." They are perfect. Truly. I may need a small adjustment, so I will be seeing you again soon (how fortunate for us both). I also have a friend who is quite eager to meet you, so next time I'll be bringing a plus-one. Try not to be too charming. Looking forward to our next encounter, Jen

We were beyond thrilled when Warby Parker opened a brick and mortar at Eastview mall. Previously,…read morewe would travel to Pittsburgh or Toronto to visit their shop. Great selection of modern frames always adding new styles. Tons of folks on hand to help. you can have an eye exam done there, but be sure to check if your insurance is accepted. After reading another review, we didn't check with the store but called our insurance company only to be told they were considered an out of area provider. You can always stop in to have your glasses tightened or cleaned while shopping at the mall. No pressure sales. Feel free to try on as many frames as you want - you can even select sunglass frames to have clear lenses put in.

I paid $150 for an eye exam but I cannot use the prescription to buy glasses online because the…read morestore refuses to give me my PD measurement, a significant part of your eyeglass prescription. The store attendant told me that a large part of the reason is that they don't want to promote buying glasses online but rather through their store.

Alexander Optical has been my choice since I moved here in the 80's. From prescription sunglasses…read moreto contacts, Dr. Caito and his staff have been exemplary - friendly, timely and so helpful. Who knows what looks good on you? Well, THEY do! Now I've had cataract surgery and don't need regular visits, but....I did myself a favor two weeks ago and purchased a good pair of quality Ray-bans to protect my eyes all day long. Aviators - I love them! A really necessary purchase. Next? A cool pair of reading glasses. Thanks to all the staff at Alexander Eye!

Fantastic, patient service and huge selection of fashion-forward frames. They also had a large…read moreselection of on-sale frames.

I have this extremely fragile pair of glasses that are basically two lenses with the side attached…read moreto them. Of course I sat on them after having them for only 3 weeks. I looked around Yelp in the internet and this place was recommended as a best place in town to fix glasses. I popped in and it turns out one of the owners is the greeter. This is fantastic as for many small businesses the owners are nowhere to be seen. Right out of the gate he was friendly, happy, and wearing a really sharp pair of glasses (for him). I mentioned that I found them on Yelp and showed him my glasses. He was pretty sure it was an easy fix and would be done in a couple days for 10 or 15 bucks. To my enjoyment he called the very next day to say they were done. Got here a few minutes before my appointment and the place was packed. Not to mention that while I was sitting here to walk ins' came in just to check out the place. If you want a unique design and/or a unique design with color this is your place. Normally when I'm browsing around my opticians office, it's dozens of boring glasses that all look exactly the same.... gray, black, brown, charcoal gray, silver gray.... Eye Openers is exactly what their name suggests, frames that start the conversation. Frames that are in fact eye openers. And all my years on Yelp I normally wait until I have several reviews to write and then write them. Eye Openers is only the 2nd business everywhere I had such a great experience I decided to sit and write my review right now. If your glasses are more than just something that sits on your face to help you see I recommend you check this place out

Let me start by saying doctors are great everything is great if you don't need glasses, I order and…read morepaid over 950. was told 2 weeks went in to pick up my glasses and sunglasses oops they forgot to order sunglasses 2 more weeks go by I called lab needed more info another 2 weeks, another 2 weeks call again the lab needed replica of frames which staff forgot to mail, another 10 days, staff promising to call never did, so after 7 + weeks brought glasses back for a refund and I was treated with attitude. After years of being a loyal customer I am DONE

Staff is fantastic and the atmosphere is nice. Still feels like a small town office. Doctors are…read morevery good to work with

I have been a patient at Chili Vision Group for years - back when Dr. Baskin was there. After a…read morelong hiatus from wearing glasses (apparently your eyes can improves in your 20s and 30s), I felt the need to go back and get a bit of an updated pair of glasses. They are currently in a new location in the same plaza than they were the last time I was there... which they reported was about 6 years ago. And they purge paper files after 7 years... so I probably hadn't been there in 8 years. I had a 7am appointment, and despite arriving on time, I was in the office for nearly 1hr 10min. To me this seemed a bit long, and I wasn't thrilled with that (especially since I was the first person of the day.) But Dr. Brown was fine as a provider. The opticians that I worked with on both occasions (pick out and picking up the glasses) were pleasant and knowledgeable. I have a decent vision plan, so I lucked out with some nice Anne Klein and Bebe frames. There is definitely nothing wrong with this, but I am a little nostalgic from the days of Dr. Baskin. I didn't feel treated like a long time valuable patient/customer, but I suppose that is partly because I am not those things to this place anymore. And thinking of the future, I might consider finding another office closer to where I live now.

Everyone at Chili Vision Group is friendly, helpful, and amazing to work with. I have seen three…read moredifferent doctors over the years, and been very impressed with each of them. I have Dr. Brown now and absolutely adore her. When I needed to switch contact brands, she worked with me over the course of several weeks (and many samples) to get me exactly the right pair. Last fall, I caught a cold that manifested itself in extremely red, painfully itchy eyes. I called, thinking I had pink eye, and they got me right in. The doctor explained the problem and told me not to wear contacts for a week. Not good -- I cannot wear glasses because they give me vertigo, and I was going to Detroit to see my sister's play that weekend. The doctor paused, explained why my glasses gave me vertigo, and then found a 10-pack of daily use contacts. He told me to only wear them for a few hours when absolutely necessary. I honestly do not know what I would have done without the wonderful folks at Chili Vision! Even though I live in the city now, I will always make the 20 minute trek to stay with this wonderful team.

i am updating last year's review. I had my routine appointment on Friday, June 26, 2026 and had a…read morewonderful person take care of me. Her name was Jaminett and I was very pleased with how courteous and knowledgeable she was. I also had Dr LIndahl check my eyes at the end of the visit and he was fabulous as usual.

I saw Dr. Lindahl because I had cataracts that needed surgery. I cannot begin to tell you how…read morepleased and impressed I am with all of the people that work there! Dr. Lindahl answered all of my questions. He was kind and thorough. I had cataract surgery on February 26, 2026 and March 13, 2025, am seeing like I haven't in years and need no glasses. He is an excellent surgeon! The women who work with him are wonderful! I got to meet Maggie, Beth, Laura, Denise, Angie, Kim, as well as Deb and Monique at the front desk. Thanks to you all for your kindness and care! Most businesses these days are more concerned about the bottom line than the people that come to them for help. Not here! They all genuinely care about improving people's lives through helping them see the best they can. I am humbled by what you did for me and so grateful! BTW, Yelp says I live in San Francisco, CA...that's wrong! I live in the Rochester area.